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Shopify Chat Support Jobs in Ohio (NOW HIRING)

Impact.com

Customer Solutions Specialist

Columbus, OH · On-site

$70K - $75K/yr

Today, over 5,000 global brands - including Walmart, Uber, Shopify, Lenovo, L'Oreal, and Fanatics ... Provide delightful customer support during either US Eastern or US Pacific time hours through chat ...

All JobsShopify Chat Support JobsShopify Chat Support Jobs in Ohio

Shopify Chat Support information

See Ohio salary details

$11

$23

$39

How much do shopify chat support jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for shopify chat support in Ohio is $23.80, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $26.97 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Shopify Chat Support position, and why are they important?

To thrive as a Shopify Chat Support specialist, you need strong written communication skills, attention to detail, and a good understanding of e-commerce concepts, typically supported by experience with online customer service platforms. Proficiency in using Shopify’s admin dashboard, live chat tools (like Zendesk or Intercom), and basic troubleshooting steps is often required. Outstanding problem-solving ability, patience, and a customer-centric attitude help set you apart in this position. These skills ensure prompt, accurate assistance for online store owners and shoppers, building trust and maintaining customer satisfaction.

How much do Shopify support advisors make?

Shopify chat support advisors typically earn between $12 and $20 per hour, depending on experience, location, and the company's pay structure. Some roles may also offer performance bonuses or benefits, and the position often requires strong communication skills and familiarity with Shopify's platform.

What are the most common challenges faced by Shopify Chat Support specialists?

Shopify Chat Support specialists often encounter challenges such as handling multiple chats simultaneously, addressing complex or technical customer inquiries, and resolving issues efficiently in real time. Adapting to frequent updates on the Shopify platform and staying informed about new features can also be demanding. However, thorough training, access to a knowledge base, and close collaboration with technical teams help support specialists overcome these challenges. This dynamic environment offers valuable experience in problem-solving and customer communication, which can serve as a strong foundation for growth into supervisory or technical support roles.

What is a Shopify Chat Support job?

A Shopify Chat Support job involves assisting customers via live chat with inquiries related to their Shopify stores, such as troubleshooting technical issues, guiding them through platform features, and addressing account or billing concerns. Support agents provide quick, accurate, and friendly responses to ensure customer satisfaction. This role demands strong problem-solving skills, product knowledge, and effective communication.

How much do Shopify chat assistants make?

Shopify chat support assistants typically earn between $10 and $20 per hour, depending on experience, location, and whether they work as freelancers or employees. Some roles may offer additional incentives or flexible schedules, especially for remote positions.

Is it hard to get hired at Shopify?

Shopify Chat Support roles typically require good communication skills, basic technical knowledge, and customer service experience. The hiring process often involves multiple interview rounds and skills assessments, but the difficulty varies depending on the applicant's background and preparation.

Does Shopify offer chat support?

Shopify provides chat support for merchants through its Help Center, including live chat options for immediate assistance. Support availability may vary based on the plan and time of day, and customer service agents can help with technical issues, store setup, and troubleshooting. As a Shopify chat support representative, strong communication skills and familiarity with the platform are essential.
What are the most commonly searched types of Shopify Chat Support jobs in Ohio? The most popular types of Shopify Chat Support jobs in Ohio are:
What are popular job titles related to Shopify Chat Support jobs in Ohio? For Shopify Chat Support jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Shopify Chat Support jobs in Ohio look for? The top searched job categories for Shopify Chat Support jobs in Ohio are:
Shopify Chat Support jobs near you
Infographic showing various Shopify Chat Support job openings in Ohio as of July 2026, with employment types broken down into 5% Locum Tenens, 56% Full Time, 7% Part Time, 31% Contract, and 1% Summer. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $49,494 per year, or $23.8 per hour.
Online Sales Support Representative

Online Sales Support Representative

Levin Furniture

Bedford, OH • On-site

Full-time

Posted 2 days ago

Levin Furniture rating

7.1

Company rating: 7.1 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

21st of 62 rated furniture retailers

Job description

Purpose: Providing superior administrative support to the online sales team for the company's websites. Audit all orders placed on Shopify to ensure accuracy once inserted into the Storis database. Responsible for processing payments and refunds that are generated through online sales and customer portal, balancing accounts, schedule delivery/pick up, and investigating fraud. Provide excellent customer service to both the internal/external customers through a call center phone system.
  1. Processes a high volume of inbound calls, chat feature interactions from website, and other correspondence.
  2. Communicates with internal and external customers in a professional, courteous, friendly and empathetic manner.
  3. Answers, investigates, follow-up, and/or initiates actions on customer inquiries efficiently, using all customer access channels (phone, web, chat, mail, fax, etc.) , while assuming a high level of ownership for customer satisfaction.
  4. Consistently meets or exceeds performance standards for service quality, accuracy and volume.
  5. Schedules service and delivery appointments.
  6. Maintains accurate files and processes in order to maximize productivity.
  7. Performs clerical support as needed.
  8. Accurately enters information regarding sales transactions and order information into Storis system.
  9. Manage and post sales payments and refunds through the portal, ensuring accurate and timely entry of transactions, reconciling discrepancies, and maintaining detailed records to support financial accuracy and reporting.
  10. Analyze and investigate suspicious online sales transactions, and address fraudulent activities, ensuring the integrity of sales processes and protecting company revenue
  11. Research all orders that were placed on the website and compare what was inserted into Storis. If any discrepancy makes necessary changes to order and if applicable notify the customer directly.
  12. Regularly balance and reconcile accounts throughout the day, monitoring transactions to ensure accuracy, resolving discrepancies promptly, and maintaining up-to-date financial records to support seamless financial operations.
  13. Track missing direct ship items/FedEx tracking on direct ship orders.
  14. Send correspondence to previous customers that used website to apply for third-party finance or lese-to-own as form of payment via email, text, or phone calls.
  15. Fulfillment of orders in Shopify by comparing completed, void, or open orders in Storis. Ensure all complete financed orders are fulfilled to initiate the funding process with third-party vendors.
  16. Other duties as assigned.

  • High school diploma or equivalent combination of education and experience.
  • Previous clerical experience preferred

Skills and Abilities:
  • Excellent verbal and written communication, and listening skills, with the ability to ask relevant questions and handle stressful situations.
  • Basic reading and comprehension skills.
  • Basic numerical reasoning skills.
  • Ability to complete paperwork in an accurate, neat and efficient manner.
  • Demonstrated knowledge of software, including Microsoft Office.
  • Excellent organizational skills.
  • Outstanding customer service skills.
  • Ability to multi-task in a fast paced working environment.
  • Knowledge and demonstrated ability to utilize Storis, Ring Central Phone System, Package AI Routing Software and Company Intranet systems preferred.

Physical Demands:
  • Ability to remain in a stationary position for an extended period.
  • Ability to communicate effectively with customers and co-workers.
  • Ability to operate relevant equipment and observe details to complete assigned responsibilities.

Schedule:
Schedule will vary dependent upon business needs, consisting of day, evening and weekend hours
Working Environment:
This position is based out of the Oakwood Store Location.
Some travel to store locations is required on a limited basis.

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