$57.49 - $74.74/hr
Mit diesem Stellenangebot f fcr eine:n Hygienebeauftragte:n in der Pflege (w/m/d) suchen wir nach Menschen, die Standards f fcr eine Branche setzen wollen. Deine Aufgaben als Hygienebeauftragte:r in ...
New
$57.49 - $74.74/hr
Mit diesem Stellenangebot f fcr eine:n Hygienebeauftragte:n in der Pflege (w/m/d) suchen wir nach Menschen, die Standards f fcr eine Branche setzen wollen. Deine Aufgaben als Hygienebeauftragte:r in ...
New
$56.31 - $68.83/hr
Verantwortung zu fcbernehmen ist f fcr dich selbstverst26ndlich. Du bist au8h ein Teamplayer 50; dann passt du genau in die Welt von NTS! Deine Aufgaben Als Security Engineer bist du Teil unseres ...
New
$56.31 - $68.83/hr
Verantwortung zu fcbernehmen ist f fcr dich selbstverst26ndlich. Du bist au8h ein Teamplayer 50; dann passt du genau in die Welt von NTS! Deine Aufgaben Als Security Engineer bist du Teil unseres ...
New
Ensure accountability against key service KPIs (SLA, NPS, FCR, CSAT). * Conduct structured coaching sessions that drive performance behaviors. * Deliver weekly 1:1s focused on development, growth ...
New
Ensure accountability against key service KPIs (SLA, NPS, FCR, CSAT). * Conduct structured coaching sessions that drive performance behaviors. * Deliver weekly 1:1s focused on development, growth ...
New
Ensure accountability against key service KPIs (SLA, NPS, FCR, CSAT). * Conduct structured coaching sessions that drive performance behaviors. * Deliver weekly 1:1s focused on development, growth ...
New
Ensure accountability against key service KPIs (SLA, NPS, FCR, CSAT). * Conduct structured coaching sessions that drive performance behaviors. * Deliver weekly 1:1s focused on development, growth ...
New
Ensure accountability against key service KPIs (SLA, NPS, FCR, CSAT). * Conduct structured coaching sessions that drive performance behaviors. * Deliver weekly 1:1s focused on development, growth ...
New
Ensure accountability against key service KPIs (SLA, NPS, FCR, CSAT). * Conduct structured coaching sessions that drive performance behaviors. * Deliver weekly 1:1s focused on development, growth ...
New
Lead Financial Clearance Representative
Columbus, OH · On-site +1
$21.04 - $31.56/hr
The FCR provides benefit education and financial obligationestimates to patients and collects deposits as necessary. Duties and Responsibilities: * Leads the day to day work and productivity of staff.
Lead Financial Clearance Representative
Columbus, OH · On-site +1
$21.04 - $31.56/hr
The FCR provides benefit education and financial obligationestimates to patients and collects deposits as necessary. Duties and Responsibilities: * Leads the day to day work and productivity of staff.
$52 - $75/hr
Mit wachsender Erfahrung fcbernehmen Sie erste eigene Baustellen und entwickeln sich Schritt f fcr Schritt zum selbststndigen Bauleiter. Anforderungen * Sie verf fcgen fcber eine handwerkliche ...
New
$52 - $75/hr
Mit wachsender Erfahrung fcbernehmen Sie erste eigene Baustellen und entwickeln sich Schritt f fcr Schritt zum selbststndigen Bauleiter. Anforderungen * Sie verf fcgen fcber eine handwerkliche ...
New
Telecommunication Field Construction Representative Principal
New Albany, OH · On-site
$98K - $128K/yr
Support the efforts of Construction Management to hire and coach Telecom Field Construction Representatives (FCR's), schedule FCR's to projects, and coordinate projects with Telecom Transmission ...
Telecommunication Field Construction Representative Principal
New Albany, OH · On-site
$98K - $128K/yr
Support the efforts of Construction Management to hire and coach Telecom Field Construction Representatives (FCR's), schedule FCR's to projects, and coordinate projects with Telecom Transmission ...
$73.95 - $102.39/hr
... und Vorlagen f fcr Zulassungen. * Reporting der Zulassungsaktivitäten. * Begleitung von Audits, Typentests oder Baumusterversuchen an Schienenfahrzeugen Wir wünschen uns von Ihnen:
New
$73.95 - $102.39/hr
... und Vorlagen f fcr Zulassungen. * Reporting der Zulassungsaktivitäten. * Begleitung von Audits, Typentests oder Baumusterversuchen an Schienenfahrzeugen Wir wünschen uns von Ihnen:
New
Kitchen Manager
Parma, OH · On-site
$20/hr
Team Member Retention * BOH FCR Costs Benefits: * Healthcare contribution * Employer 401k match * Paid Time Off (PTO) accrual plan * Leadership coaching& development This is a full-time position and ...
Kitchen Manager
Parma, OH · On-site
$20/hr
Team Member Retention * BOH FCR Costs Benefits: * Healthcare contribution * Employer 401k match * Paid Time Off (PTO) accrual plan * Leadership coaching& development This is a full-time position and ...
Patient Service Specialist
Uniontown, OH · On-site
$15.75 - $21.65/hr
Maintain measured performance in quality, patient experience, first call resolution (FCR), customer satisfaction, teamwork and medical terminology. * Generate staff provider schedules. * Relay staff ...
Patient Service Specialist
Uniontown, OH · On-site
$15.75 - $21.65/hr
Maintain measured performance in quality, patient experience, first call resolution (FCR), customer satisfaction, teamwork and medical terminology. * Generate staff provider schedules. * Relay staff ...
Financial Clearance Representative L2
Columbus, OH · On-site +1
$18.20 - $27.29/hr
The ability to perform the duties of FCR Pre-Reg and to assist that area as assigned. * Other duties as assigned. Qualifications * Associates degree or higher, or high school diploma/GED with 2+ ...
Financial Clearance Representative L2
Columbus, OH · On-site +1
$18.20 - $27.29/hr
The ability to perform the duties of FCR Pre-Reg and to assist that area as assigned. * Other duties as assigned. Qualifications * Associates degree or higher, or high school diploma/GED with 2+ ...
Financial Clearance Representative L2
Columbus, OH · On-site +1
$18.20 - $27.29/hr
The ability to perform the duties of FCR Pre-Reg and to assist that area as assigned. * Other duties as assigned. Qualifications * Associates degree or higher, or high school diploma/GED with 2+ ...
Financial Clearance Representative L2
Columbus, OH · On-site +1
$18.20 - $27.29/hr
The ability to perform the duties of FCR Pre-Reg and to assist that area as assigned. * Other duties as assigned. Qualifications * Associates degree or higher, or high school diploma/GED with 2+ ...
Financial Clearance Representative L2
Columbus, OH · On-site +1
$18.20 - $27.29/hr
The ability to perform the duties of FCR Pre-Reg and to assist that area as assigned. * Other duties as assigned. Qualifications * Associates degree or higher, or high school diploma/GED with 2+ ...
Financial Clearance Representative L2
Columbus, OH · On-site +1
$18.20 - $27.29/hr
The ability to perform the duties of FCR Pre-Reg and to assist that area as assigned. * Other duties as assigned. Qualifications * Associates degree or higher, or high school diploma/GED with 2+ ...
Patient Service Specialist
Twinsburg, OH · On-site
$15.75 - $21.65/hr
Maintain measured performance in quality, patient experience, first call resolution (FCR), customer satisfaction, teamwork and medical terminology. * Generate staff provider schedules. * Relay staff ...
Patient Service Specialist
Twinsburg, OH · On-site
$15.75 - $21.65/hr
Maintain measured performance in quality, patient experience, first call resolution (FCR), customer satisfaction, teamwork and medical terminology. * Generate staff provider schedules. * Relay staff ...
Financial Clearance Representative L2
Columbus, OH · On-site
$18.20 - $27.29/hr
The ability to perform the duties of FCR Pre-Reg and to assist that area as assigned. * Other duties as assigned. * Associates degree or higher, or high school diploma/GED with 2+ years of experience ...
Financial Clearance Representative L2
Columbus, OH · On-site
$18.20 - $27.29/hr
The ability to perform the duties of FCR Pre-Reg and to assist that area as assigned. * Other duties as assigned. * Associates degree or higher, or high school diploma/GED with 2+ years of experience ...
Director, Engagement Center Operations
Columbus, OH · Remote
$108K - $174K/yr
Develop strategies and operational processes designed to improve First Call Resolution (FCR) and reduce repeat customer contacts. * Manage escalated customer situations and ensure timely and ...
Director, Engagement Center Operations
Columbus, OH · Remote
$108K - $174K/yr
Develop strategies and operational processes designed to improve First Call Resolution (FCR) and reduce repeat customer contacts. * Manage escalated customer situations and ensure timely and ...
First Call Resolution (FCR) * Customer Satisfaction (CSAT) * Quality Assurance Scores * Ticket Aging * Schedule Adherence * Occupancy * Agent Productivity * Absenteeism and Turnover * Supervisor ...
First Call Resolution (FCR) * Customer Satisfaction (CSAT) * Quality Assurance Scores * Ticket Aging * Schedule Adherence * Occupancy * Agent Productivity * Absenteeism and Turnover * Supervisor ...
Financial Clearance Representative L2 (OON/Special Coverages)
Columbus, OH · On-site
$52.15/hr
The ability to perform the duties of FCR Pre-Reg and to assist that area as assigned. * Other duties as assigned. Qualifications * Associates degree or higher, or high school diploma/GED with 2+ ...
New
Financial Clearance Representative L2 (OON/Special Coverages)
Columbus, OH · On-site
$52.15/hr
The ability to perform the duties of FCR Pre-Reg and to assist that area as assigned. * Other duties as assigned. Qualifications * Associates degree or higher, or high school diploma/GED with 2+ ...
New
Patient Service Specialist - Carrollton Physical Therapy
Carrollton, OH · On-site
$18.50/hr
Maintain measured performance in quality, patient experience, first call resolution (FCR), customer satisfaction, teamwork and medical terminology. * Generate staff provider schedules. * Relay staff ...
Patient Service Specialist - Carrollton Physical Therapy
Carrollton, OH · On-site
$18.50/hr
Maintain measured performance in quality, patient experience, first call resolution (FCR), customer satisfaction, teamwork and medical terminology. * Generate staff provider schedules. * Relay staff ...
Fcr information
What is an FCR?
FCR stands for 'First Call Resolution,' which is a key performance metric used primarily in customer service and call centers. It refers to the ability to resolve a customer's issue, question, or request during their first contact with a representative, without the need for follow-ups. Achieving high FCR rates is important as it leads to increased customer satisfaction, reduced operational costs, and improved efficiency. FCR can also refer to a job title, such as a First Contact Resolution Specialist, whose primary responsibility is to address and resolve customer concerns promptly and effectively.
What skills and qualifications are needed to thrive as an FCR (First Call Resolution) specialist?
To thrive as a First Call Resolution (FCR) specialist, you need strong problem-solving abilities, in-depth product or service knowledge, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and ticketing platforms is essential. Excellent communication, active listening, and patience are vital soft skills for addressing customer concerns efficiently. These capabilities ensure customer satisfaction and loyalty by resolving issues promptly and effectively on the first contact.
How does an FCR (First Call Resolution) specialist collaborate with other departments to resolve customer issues?
FCR Specialists often work closely with departments such as technical support, billing, and product teams to address customer concerns quickly and effectively. When a customer presents a complex issue, the FCR Specialist may coordinate with these teams to gather information or escalate cases as needed, ensuring a smooth and timely resolution. This collaboration requires strong communication skills and a proactive approach to problem-solving, as well as a thorough understanding of internal processes. Being effective in this role often means building strong working relationships and staying updated on the latest product or policy changes.
What is the difference between Fcr vs Customer Service Representative?
| Aspect | Fcr | Customer Service Representative |
|---|---|---|
| Required Credentials | High school diploma or equivalent; industry-specific certifications | High school diploma or equivalent; customer service training often preferred |
| Work Environment | Call centers, technical support, or client service settings | Call centers, retail, or office environments |
| Employer & Industry Usage | Telecommunications, IT, or service industries | Retail, telecom, banking, and service sectors |
| Common Search & Comparison Intent | Understanding role differences, responsibilities, and skills | Customer interaction, problem-solving, and communication skills |
Fcr and Customer Service Representative roles often overlap in customer support environments. Fcr typically focuses on technical or specialized support, requiring specific certifications, while Customer Service Representatives handle general customer inquiries. Both roles are vital in service industries, but Fcr positions often demand more technical knowledge and certifications.
What are popular job titles related to Fcr jobs in Ohio?
For Fcr jobs in Ohio, the most frequently searched job titles are:
- Inbound Customer Service Representative
- Non Phone Customer Support
- Customer Support Specialist
- Remote Customer Support Specialist
- Senior Customer Support Analyst
- At Home Customer Service Representative
- Online Chat Representative
- International Customer Service Representative
- Entry Level Live Chat
- Work From Home Messaging
What job categories do people searching Fcr jobs in Ohio look for?
The top searched job categories for Fcr jobs in Ohio are:
$57.49 - $74.74/hr
Other
Posted 2 days ago
New
Job description
Aufgaben
#J-18808-LjbffrPflegefachkraft Hygienebeauftragte:r (w/m/d): neue Maßst9be setzen
Bei Korian k f6mmern sich Mitarbeiter:innen auf h f6chstem Niveau um pflegebed fcrftige Menschen. Mit diesem Stellenangebot f fcr eine:n Hygienebeauftragte:n in der Pflege (w/m/d) suchen wir nach Menschen, die Standards f fcr eine Branche setzen wollen.
Deine Aufgaben als Hygienebeauftragte:r in der Pflege (w/m/d)
Durch die fachgerechte Umsetzung von Vorgaben zur Infektionspr fcnung in der Pflege gew e4hrleisten wir bei Korian h f6chste Standards. Als Hygienebeauftragte:r (w/m/d) tr e4gst Du ma fgeblich dazu bei, die Lebensqualit e4t unserer Bewohner:innen zu erhalten und zu verbessern
- Durchf fchrung einer individuellen und aktivierenden Pflege unserer Bewohner:innen
- Umsetzung der Pflegedokumentation und 8berarbeitung – Planung
- Sicherstellung und Durchsetzung der Hygienestandards
- Durchf fchrung von hygienespezifischen Schulungen
- Konzeption und Weiterentwicklung von Hygienestandards
- Einhaltung von Ma fnahmen zur Qualit e4tssicherung
Das bringst Du f cr den Job als Hygienebeauftragte:r in der Pflege (w/m/d) mit
Hast Du Lust bei Korian dafr fcr zu sorgen, dass wir auch weiterhin nur das Beste f fcr die uns anvertrauten Menschen erreichen? Als Hygienebeauftragte:r in der Pflege setzt Du unsere Werte in die Tat um.
- Abgeschlossene Berufsausbildung in der Alten- bzw. Gesundheits- und Krankenpflege
- Weiterbildung zum Hygienebeauftragten (w/m/d) in Pflegeeinrichtungen erforderlich
- fundierte Berufserfahrung in der Gesundheitsbranche
- Freude an der Arbeit mit e4lteren und pflegebed fcrftigen Menschen
- Sichere Kenntnisse im Bereich Infektionsschutzgesetz und Unfallverh f6rungsvorschriften
- Empathie und Verantwortungsbewusstsein
Das bieten wir Dir als Hygienebeauftragte:r in der Pflege (w/m/d)
- Wertsch e4tzung f fcr Dich und das, was Du t e4glich leistest
- Vielf e4ltige M f6glichkeiten zur Fort- und Weiterbildung bei voller fbernahme der Kosten und Freistellung
- Attraktives Korian Verg fctungsmodell mit transparenter Gehaltsentwicklung nach Worx
- Treuepr e4mien (Sommer + Winter), Zeitzuschl e4ge fcber Branchendurchschnitt, faire Qualifikationszulagen, Firmenjubil e4umspr e4mien
- Umfangreiches Mitarbeiterwerbungsprogramm mit attraktiven Konditionen
- Mitarbeiterrabatte bei vielen Partnern
- Korian Job Bike
- Korian-Benefit-Card f fcr besondere Leistungen
- Humanoo Gesundheits-App
- Betriebliche Altersvorsorge und Berufsunf e4higkeitsversicherung
- 30 Tage Urlaub + gro dfz fcgige Sonderurlaubstage
- 5-Tage Woche mit flexibler, fr fchrzeitiger Dienstplanung
- Schwerbehinderte Bewerberinnen und Bewerber werden bei gleicher Eignung besonders ber fccksichtigt
Das klingt ganz nach Dir? Dann bewirb Dich in wenigen Schritten online und werde Hygienebeauftragte:r in der Pflege (w/m/d) bei Korian. Wir freuen uns auf Deine Bewerbung!
Über Korian„Jeden in Zeiten der Verletzlichkeit in seiner Einzigartigkeit achten.“ Das ist die zentrale Aufgabe, der die rund 22.500 Mitarbeiter:innen der Korian Deutschland GmbH t e4glich nachgehen. Verbunden durch gemeinsame Werte initive und Verantwortung be - stehen wir fest an der Seite unserer Pflegebed fcrftigen und gehen auf ihre individuellen Bed fcrfnisse ein. Wir f f6rdern Innovationen, um Menschen pr e4ventive L f6sungen sowie kontinuierliche Unterst fctzung zu bieten. Die Korian Deutschland GmbH betreibt rund 230 Einrichtungen sowie 27 ambulante Dienste deutschlandweit und ist Teil der europ e4ischen Clariane Familie, dem f fchrenden europ e4ischen Anbieter in den Bereichen Pflege, medizinische Versorgung und Betreuung zu Hause, f fcr Menschen, die auf Hilfe angewiesen sind.
F fCr unser Engagement wurden wir 2025 zum 5. Mal in Folge mit dem renommierten TOP EMPLOYER Siegel ausgezeichnet d - als erstes Unternehmen der Pflegebranche in Deutschland. Erfahre, welche beruflichen M f6glichkeiten noch auf dich warten, und werde Teil unserer gro dfen Community.
Bitte beachten Sie, dass im Rahmen unseres Bewerbungsverfahrens keine Erstattung von Fahrtkosten erfolgt. Wir bitten hierf fcr um Ihr Verst e4ndnis.