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Shopify Chat Support Jobs (NOW HIRING)

Shipfusion

Senior Customer Success Manager

York, PA · On-site

$80K - $95K/yr

... Shopify integrations within the onboarding process * Work directly with our Support and Warehouse ... Handle incoming chat, support tickets and email interaction with Shipfusion's clients * Managing ...

Shipfusion

Senior Customer Success Manager

York, PA · On-site

$80K - $95K/yr

... Shopify integrations within the onboarding process * Work directly with our Support and Warehouse ... Handle incoming chat, support tickets and email interaction with Shipfusion's clients * Managing ...

Shipfusion

Senior Customer Success Manager

Harrisburg, PA · On-site

$80K - $95K/yr

... Shopify integrations within the onboarding process * Work directly with our Support and Warehouse ... Handle incoming chat, support tickets and email interaction with Shipfusion's clients * Managing ...

Shipfusion

Senior Customer Success Manager

York, PA · On-site

... Shopify integrations within the onboarding process * Work directly with our Support and Warehouse ... Handle incoming chat, support tickets and email interaction with Shipfusion's clients * Managing ...

Shipfusion

Senior Customer Success Manager

York, PA · On-site

$80K - $95K/yr

... Shopify integrations within the onboarding process * Work directly with our Support and Warehouse ... Handle incoming chat, support tickets and email interaction with Shipfusion's clients * Managing ...

Nfinity Athletic

AI Automation Engineer

Atlanta, GA · On-site

You will work across Sales, E-commerce, Events, Customer Support, and internal ops. Your output is ... chat-to-Salesforce/Shopify workflow with logging, guardrails, and error handling. We care more ...

Nfinity Athletic

AI Automation Engineer

Atlanta, GA · On-site

You will work across Sales, E-commerce, Events, Customer Support, and internal ops. Your output is ... chat-to-Salesforce/Shopify workflow with logging, guardrails, and error handling. We care more ...

Nfinity Athletic

AI Automation Engineer

Atlanta, GA · On-site

You will work across Sales, E-commerce, Events, Customer Support, and internal ops. Your output is ... chat-to-Salesforce/Shopify workflow with logging, guardrails, and error handling. We care more ...

Nir Yu

Customer Support & Creator Contact Specialist

$18.50 - $24.75/hr

Solve customer tickets (email + chat) with clear, calm, human responses that actually fix the ... Experience in Shopify or similar e‑commerce environments * Common sense and a solutions-first ...

Nfinity Athletic

AI Automation Engineer

Atlanta, GA · On-site

... Shopify at the center. We are a culture-first company. That does not mean soft. It means we care ... You will work across Sales, E-commerce, Events, Customer Support, and internal ops. Your output is ...

Breedr

Customer Support Specialist (BRD-003)

Austin, TX · On-site

$17.75 - $24/hr

Serve as the frontline support contact for customers via phone, email, text, and chat. * Provide ... Shopify: Manage customer hardware orders through Breedr's Shopify store. * HubSpot: Use for ...

Breedr

$13.25 - $18/hr

Serve as the frontline support contact for customers via phone, email, text, and chat. * Provide ... Shopify: Manage customer hardware orders through Breedr's Shopify store. * HubSpot: Use for ...

20four7VA

Customer Service Virtual Assistant

... support to our customers through email and live chat. The ideal candidate has strong hands-on experience with Shopify and Gorgias and is comfortable managing customer inquiries, troubleshooting ...

Boxes 4 U

Customer Support Specialist

Plano, TX

$17.25 - $23.25/hr

Answer and communicate with customers via online chat, phones and email * Create invoices for new ... Knowledge in QuickBooks, NetSuite, Shopify and Microsoft programs (preferred) * Friendly and ...

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Shopify Chat Support information

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$42

How much do shopify chat support jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for shopify chat support in the United States is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a Shopify Chat Support?

A Shopify Chat Support job involves assisting customers via live chat with inquiries related to their Shopify stores, such as troubleshooting technical issues, guiding them through platform features, and addressing account or billing concerns. Support agents provide quick, accurate, and friendly responses to ensure customer satisfaction. This role demands strong problem-solving skills, product knowledge, and effective communication.

What are the key skills and qualifications needed to thrive in Shopify Chat Support?

To thrive as a Shopify Chat Support specialist, you need strong written communication skills, attention to detail, and a good understanding of e-commerce concepts, typically supported by experience with online customer service platforms. Proficiency in using Shopify’s admin dashboard, live chat tools (like Zendesk or Intercom), and basic troubleshooting steps is often required. Outstanding problem-solving ability, patience, and a customer-centric attitude help set you apart in this position. These skills ensure prompt, accurate assistance for online store owners and shoppers, building trust and maintaining customer satisfaction.

What are the most common challenges faced by Shopify Chat Support specialists?

Shopify Chat Support specialists often encounter challenges such as handling multiple chats simultaneously, addressing complex or technical customer inquiries, and resolving issues efficiently in real time. Adapting to frequent updates on the Shopify platform and staying informed about new features can also be demanding. However, thorough training, access to a knowledge base, and close collaboration with technical teams help support specialists overcome these challenges. This dynamic environment offers valuable experience in problem-solving and customer communication, which can serve as a strong foundation for growth into supervisory or technical support roles.

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Shopify Chat Support jobs near you
Infographic showing various Shopify Chat Support job openings in the United States as of September 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $52,061 per year, or $25 per hour.

Customer Service Representative (Shopify)

Commerce, CA • On-site

DNAM Brands
See more jobs at DNAM Brandsexternal

$18 - $20/hr

Full-time

Re-posted yesterday

Job description

DNAM Brands is a family-owned and operated company that owns and licenses a portfolio of globally recognized fashion and lifestyle brands, including Von Dutch, Ed Hardy, Valentino Orlandi, Allbirds, Badgley Mischka, and more. We are looking for a Customer Service Associate to provide friendly, efficient support to customers by answering questions, resolving issues, and ensuring a positive experience.
 
 This role involves handling inquiries via email or customer service chats on platforms such as Whatnot and Tik Tok. This also includes processing returns and refunds, and maintaining accurate records while representing the company in a professional manner.
Responsibilities
  • Respond to customer inquiries via email or chat in a timely and professional manner
  • Resolve customer concerns, complaints, and issues while maintaining a positive customer experience
  • Process orders, returns, exchanges, and refunds accurately
  • Provide product, service, and policy information clearly and consistently
  • Document customer interactions and update records in CRM or POS systems
  • Escalate complex issues to appropriate teams when necessary and follow up to ensure resolution
  • Maintain knowledge of company products, services, and procedures
  • Collaborate with team members and other departments to improve customer satisfaction
  • Meet individual and team performance goals, including response time and customer satisfaction metrics
  • Uphold company standards, policies, and brand representation in all customer interactions
Qualifications
  • Strong verbal and written communication skills
  • Strong problem solving and multitasking abilities
  • 1+ year in customer service
  • Strong interpersonal skills and a customer-first mindset
  • Proven ability to resolve customer issues efficiently while maintaining professionalism and empathy
  • Ability to handle high-volume inquiries and prioritize tasks in a fast-paced environment
  • Proficiency with basic computer applications (email, spreadsheets, word processing) and experience using CRM or POS systems
  • Strong attention to detail and accurate data entry skills
  • Experience working with Tik Tok Shop and Shopify is a plus
$18 - $20 an hour
Schedule:
  • Monday-Friday/Weekends as needed
  • 8:00 AM - 4:30 PM
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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