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Retention Agent Jobs (NOW HIRING)

Schoolsfirstfcu

Insurance Retention Agent

Santa Ana, CA · On-site

Insurance Retention Agent The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as ...

AAA

Membership Retention Agent

Coppell, TX · On-site

Introduction Through dedicated employees, we proudly deliver earning potential, strong AAA brand, paid training, and beneficial products that provide members peace of mind and value. OverviewThis ...

AAA Northeast

Insurance Retention Agent (59055)

Lincoln, RI · Hybrid

$23.75 - $28.75/hr

As an Insurance Retention Agent, you will play an important role in helping customers protect what matters most. In this position, you will connect with members, identify retention opportunities, and ...

HUB

Personal Lines Retention Agent

Des Plaines, IL · Remote

$25.64/hr

The Personal Lines Retention Agent provides a high level of service to our individual clients and helps us maintain strong relationships with our customers. We are the perfect fit if you... * Are ...

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$30K

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How much do retention agent jobs pay per year?

As of Jun 19, 2026, the average yearly pay for retention agent in the United States is $60,428.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $73,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Retention Agents, and how can they effectively overcome them?

One common challenge Retention Agents face is handling difficult conversations with customers who are considering canceling services. This requires strong communication skills and empathy to understand customer concerns and offer tailored solutions. Additionally, agents often work with strict performance targets, so staying motivated and organized is key. Collaborating closely with sales, customer service, and technical teams can also help address complex issues more efficiently. Embracing ongoing product training and customer feedback can further enhance an agent's ability to retain clients.

What are the key skills and qualifications needed to thrive as a Retention Agent, and why are they important?

To thrive as a Retention Agent, you need strong customer service skills, persuasive communication abilities, and experience in client relationship management, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and sometimes relevant certifications such as customer service training are typically required. Active listening, patience, and problem-solving skills help Retention Agents address client concerns and build trust. These skills are crucial for reducing customer churn, maintaining client satisfaction, and meeting retention targets.

What is a Retention Agent?

A Retention Agent is a professional who works to keep existing customers or clients with a company, often by addressing concerns, resolving issues, and offering incentives or tailored solutions. Their main goal is to reduce customer churn and maintain long-term relationships, which can be more cost-effective than acquiring new customers. Retention Agents typically communicate directly with customers via phone, email, or chat, and must have strong problem-solving and interpersonal skills. They often work closely with customer service and sales teams to ensure customer satisfaction and loyalty.
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Retention Agent jobs near you

Conversion and Retention Agents

TechBiz Global GmbH

Austin, TX

Other

Posted 18 days ago

Job description

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a
Conversion and Retention Agents to join one of our clients' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.
Job Title: Conversion & Retention Agent
Locations: Anywhere
About the Role:
We're seeking dynamic Conversion and Retention Agents to join a fast-paced, high-energy sales environment in the Capital Market and iGaming sectors. Your mission? Turn leads into clients and keep them engaged and trading.
Responsibilities:

  • Engage new leads, convert them into active clients
  • Maintain strong relationships with existing clients
  • Upsell and cross-sell financial products or services
  • Provide high-level client support to boost retention
  • Meet and exceed KPIs in a performance-driven setting
  • Native or fluent in English + one of the following: Spanish, German, Dutch, French, Italian, Portuguese, etc.
  • 1-2+ years' experience in conversion/retention
  • Excellent communication & negotiation skills
  • Results-driven, motivated by performance and bonuses
  • Ability to work under pressure in a target-driven team

Why Join:
  • Competitive base salary + generous commissions
  • International, multicultural work environment
  • Opportunity to grow within a leading industry
  • Relocation assistance may be provided

Apply