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Retention Executive Jobs in Wisconsin (NOW HIRING)

Findhelp

Senior Customer Success Manager

Madison, WI · On-site

... retention. * Executive Storytelling & Reporting: Design and deliver high-impact Quarterly Business Reviews (QBRs) that translate complex usage metrics into actionable narratives, ensuring the ...

Findhelp

Customer Success Manager

Madison, WI · On-site

... retention. * Executive Storytelling & Reporting: Design and deliver high-impact Quarterly Business Reviews (QBRs) that translate complex usage metrics into actionable narratives, ensuring the ...

findhelp

Senior Customer Success Manager

Madison, WI · On-site

$95 - $130/hr

... retention. * Executive Storytelling & Reporting: Design and deliver high-impact Quarterly Business Reviews (QBRs) that translate complex usage metrics into actionable narratives, ensuring the ...

All-Stat Portable

Account Executive

Wausau, WI · On-site

ACCOUNT EXECUTIVE Wausau, WI | Full-Time | Long-Term Care & Senior Living Focus Impact the Future ... This is a retention-focused role . Your success is measured by the strength and longevity of your ...

All-Stat Portable

Account Executive

Wausau, WI · On-site

ACCOUNT EXECUTIVE Wausau, WI | Full-Time | Long-Term Care & Senior Living Focus Impact the Future ... This is a retention-focused role . Your success is measured by the strength and longevity of your ...

gannett

Account Executive I - Sales Ops

Milwaukee, WI · On-site

Our teams capitalize on the utilization of data, leveraging insights for retention and strategic ... The Account Executive shares marketing and campaign results, implications, and recommendations with ...

gannett

Account Executive I - Sales Ops

Milwaukee, WI · On-site

Our teams capitalize on the utilization of data, leveraging insights for retention and strategic ... The Account Executive shares marketing and campaign results, implications, and recommendations with ...

defi SOLUTIONS

Senior Client Executive

Madison, WI · On-site

$100K - $150K/yr

The Senior Client Executive will leverage our solutions to maximize client's growth and profitability, utilizing various company resources to ensure client satisfaction, retention and increased ...

defi AUTO LLC

Senior Client Executive

Madison, WI · On-site

$100K - $150K/yr

The Senior Client Executive assumes the leadership role in managing defi SOLUTIONS business ... Promote client attendance at defi SOLUTIONS sponsored events Client Retention : * As a key ...

Immowi International

WI · On-site

$79.93 - $114.18/hr

As Sales Executive you identify new business opportunities, manage key accounts and ensure the ... Ensure client satisfaction and retention. Who you are * Proven experience in B2B sales, ideally in ...

Hispanic Alliance for Career Enhancement

WI · On-site

$68 - $174.13/hr

Position Summary The Strategic Account Executive (SAE) is responsible for the overall account ... Renewals, Retention & Growth * Lead renewal strategy and negotiations , in partnership with ...

New

Alera Group

Individual Client Executive

New Richmond, WI · On-site

$78K - $106K/yr

OVERVIEW Alera Group is looking for an Individual Client Executive. We are seeking highly motivated ... Drive client acquisition and retention through proactive outreach, networking, referrals ...

Wisconsin Retired Educators Associa

Be Seen First

Executive Director

Middleton, WI · On-site

S.E. Committee in recruiting, retaining and regaining members * assure agreements with member ... Executive Director will perform other duties as assigned by the WREA President or Board of ...

Wisconsin Retired Educators Associa

Be Seen First

Executive Director

Middleton, WI · On-site

S.E. Committee in recruiting, retaining and regaining members * assure agreements with member ... Executive Director will perform other duties as assigned by the WREA President or Board of ...

SWBC

WI · On-site

$70 - $100/hr

As an SWBC Sales Executive, you will form strong business relationships with business owners and ... and retention. * Negotiate pricing and terms and manage contracting with existing clients and ...

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All JobsRetention JobsRetention Executive JobsRetention Executive Jobs in Wisconsin

Retention Executive information

See Wisconsin salary details

$26.7K

$94.4K

$185.7K

How much do retention executive jobs pay per year?

As of Sep 3, 2026, the average yearly pay for retention executive in Wisconsin is $94,427.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,500.00 and $121,600.00 per year, depending on experience, location, and employer.

What is a retention executive?

Retention Executives are professionals responsible for ensuring that customers remain loyal to a company by addressing their needs and concerns. Their primary role is to minimize customer churn by building strong relationships, resolving issues, and often offering incentives or tailored solutions. They analyze customer behavior, gather feedback, and work closely with other departments to improve overall customer satisfaction. Retention Executives play a crucial role in enhancing customer lifetime value and supporting business growth.

What are the key skills and qualifications needed to thrive as a retention executive, and why are they important?

To thrive as a Retention Executive, you need strong customer service abilities, data analysis skills, and a background in business or marketing, often supported by a relevant degree. Familiarity with customer relationship management (CRM) systems and retention analytics tools is typically required. Outstanding communication, problem-solving, and persuasive skills help you build rapport and resolve customer concerns. These skills are crucial for maintaining customer loyalty, reducing churn, and driving long-term business growth.

What are some common challenges faced by a retention executive, and how can they be effectively managed?

Retention Executives often face the challenge of addressing customer concerns before they escalate into cancellations or churn. Balancing personalized communication with efficiency, especially when handling a high volume of accounts, can also be demanding. Building strong relationships with clients and proactively identifying issues are key to overcoming these challenges. Utilizing customer feedback, collaborating closely with sales and support teams, and leveraging CRM tools can help Retention Executives manage their workload and improve customer loyalty.

What is the difference between Retention Executive vs Customer Service Representative?

AspectRetention ExecutiveCustomer Service Representative
Primary FocusCustomer retention and loyaltyHandling customer inquiries and issues
Skills RequiredCommunication, persuasion, relationship managementProblem-solving, communication, patience
Work EnvironmentSales and marketing teams, client-focusedCall centers, support desks
Common CertificationsCustomer relationship management (CRM) trainingCustomer service certifications

While both roles involve communication with customers, a Retention Executive primarily focuses on maintaining customer loyalty and reducing churn through targeted strategies. In contrast, a Customer Service Representative handles day-to-day inquiries and resolves issues. The Retention Executive often requires skills in persuasion and relationship management, whereas the Customer Service Representative emphasizes problem-solving and patience. Both roles are vital in customer-centric industries but serve different functions within the customer lifecycle.

What are the most commonly searched types of Retention jobs in Wisconsin?

The most popular types of Retention jobs in Wisconsin are:

What cities in Wisconsin are hiring for Retention Executive jobs?

Cities in Wisconsin with the most Retention Executive job openings:

Retention Executive jobs near you
Infographic showing various Retention Executive job openings in Wisconsin as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $94,427 per year, or $45.4 per hour.

Senior Customer Success Manager

Findhelp

Madison, WI • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Job description

We're changing the way people connect to social care.
At Findhelp, we've built a comprehensive platform of products and services that make it easy for you to connect people to resources, follow them on their journey, and track your impact in a fast and reliable way. Our industry-leading social care network includes more than half a million local, state, and national programs that serve every ZIP Code in the country, from rural areas to major metropolitan centers. Findhelp is headquartered in Austin, Texas and has been enabling healthcare, government, education, and other organizations to connect people with the social care resources that serve them, with privacy and security, since 2010.
As a mission driven organization, we are focused on creating a positive impact by connecting people in need to the programs that serve them with dignity and ease. Powered by our proprietary technology that enables people to find the resources available in their area, we have helped millions of Seekers find food, health, housing and employment programs.
Job Overview:
As a Customer Success Manager, you will drive the strategic health and growth of a portfolio of high-value customers, serving as a trusted advisor throughout the post-implementation customer journey. You will partner closely with Sales and Implementation teams to ensure a smooth transition into long-term adoption, value realization, and renewal success. In this role, you will lead executive business reviews, drive product adoption, and help customers achieve their clinical and financial goals through strategic guidance and data-driven insights. Acting as a primary internal advocate, you will collaborate cross-functionally with R&D, Support, and Implementation teams to address customer challenges, navigate escalations, and influence platform improvements based on customer feedback. We are looking for an assertive professional who thrives in fast-paced environments and can translate complex data into actionable strategies that optimize outcomes within our customers' ecosystems.
Responsibilities and Duties:
  • Strategic Relationship Management: Serve as the primary point of contact for a portfolio of enterprise customers, building trust-based relationships with stakeholders from operational users to C-suite leadership to ensure measurable value and retention.
  • Executive Storytelling & Reporting: Design and deliver high-impact Quarterly Business Reviews (QBRs) that translate complex usage metrics into actionable narratives, ensuring the platform's impact aligns with the customer's clinical and financial objectives.
  • Customer Lifecycle Ownership: Manage the customer journey, partnering with Sales and Implementation teams to translate initial discovery goals into a structured, value-driven success plan.
  • Continuous Product Adoption: Proactively drive usage growth by identifying new user groups, conducting staff training, and providing "best practice" blueprints to ensure deep integration of the tool suite.
  • Data-Driven Strategy & AI Innovation: Utilize Vitally, HubSpot, and generative AI to monitor account health and identify risks. Leverage familiarity with healthcare ecosystems (e.g., Availity) to optimize interoperability and streamline workflows.
  • Internal Advocacy & Escalation Management: Act as the "Voice of the Customer" by synthesizing client feedback to influence the product roadmap and navigating technical escalations to maintain project momentum and trust.
  • Metric-Driven Success: Closely monitor usage metrics and data trends to proactively address deployment hurdles and mitigate risks before they impact the user experience.

Qualifications:
  • 5+ years of experience in Customer Success, Account Management, Service Delivery, Project Management, or a related client-facing role.
  • Healthcare or state government industry experience or familiarity with interoperability tools (e.g., Availity) is strongly preferred.
  • Experience managing customer relationships and driving adoption within SaaS or healthcare technology environments.
  • Strong communication and presentation skills, including experience delivering customer-facing business reviews or strategic updates.
  • Experience with CRM and Customer Success platforms such as HubSpot and Vitally preferred.
  • Experience using data and analytics to identify risks, measure success, and drive customer outcomes.
  • Ability to collaborate cross-functionally with Product, Support, Sales, and Implementation teams.
  • Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
  • Proactive, solutions-oriented mindset with a strong focus on customer outcomes and retention.

We value being together : We believe being together enables stronger relationships, collaboration, and culture.
This position is in office and candidates must be located in Austin, Texas or Madison, Wisconsin.
Perks at Findhelp
  • 401k & equity grants
  • Free food and onsite gym at our Austin HQ
  • Paid parental leave
  • Competitive PTO & 10 paid holidays
  • Comprehensive Medical, Dental, and Vision insurance with 100% company-paid coverage for employee only coverage
  • Dog-friendly office in Austin HQ
  • 24/7 access to telemedicine and counseling
  • Book Purchasing Program

We're building a diverse, inclusive team
You're welcome here. We want everyone to be able to easily connect to the help they need, and we want our teams to reflect and represent our communities. It is our policy to recruit, hire, train, and promote individuals, as well as administer any and all Company policies, without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin or ancestry, physical and mental ability, political affiliation, race, religion, creed, sexual orientation, socio-economic status, veteran status, or any other protected class, in accordance with applicable laws. Accommodations are available for applicants with disabilities.
Here are some of the ways we support our staff:
  • Culture Committee
  • Leadership Development Training
  • Paid Volunteering Time

Apply