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Retention Account Executive Jobs (NOW HIRING)

Northland Telephone

Account Executive

Utica, NY · On-site

$60K - $75K/yr

Create quality connections by building and maintaining relationships in CNY that will contribute to revenue growth & retention. ACCOUNT EXECUTIVE ROLES/RESPONSIBILITIES: Sales & Business Development

Northland Telephone

Account Executive

Utica, NY · On-site

$60K - $75K/yr

Create quality connections by building and maintaining relationships in CNY that will contribute to revenue growth & retention. ACCOUNT EXECUTIVE ROLES/RESPONSIBILITIES: Sales & Business Development

Global Data Systems Inc.

Account Executive

Houston, TX · On-site

As an Account Executive , you will own, retain, and grow revenue across existing customer relationships while identifying qualified new-logo opportunities that align with GDS's target profile. You ...

Global Data Systems Inc

Account Executive

Atlanta, GA · On-site

As an Account Executive , you will own, retain, and grow revenue across existing customer relationships while identifying qualified new-logo opportunities that align with GDS's target profile. You ...

Global Data Systems Inc.

Account Executive

Atlanta, GA · On-site

As an Account Executive , you will own, retain, and grow revenue across existing customer relationships while identifying qualified new-logo opportunities that align with GDS's target profile. You ...

Global Data Systems Inc

Account Executive

Dallas, TX · On-site

As an Account Executive , you will own, retain, and grow revenue across existing customer relationships while identifying qualified new-logo opportunities that align with GDS's target profile. You ...

Global Data Systems Inc

Account Executive

Houston, TX · On-site

As an Account Executive , you will own, retain, and grow revenue across existing customer relationships while identifying qualified new-logo opportunities that align with GDS's target profile. You ...

Global Data Systems Inc

Account Executive

Atlanta, GA · On-site

Description As an Account Executive , you will own, retain, and grow revenue across existing customer relationships while identifying qualified new-logo opportunities that align with GDS's target ...

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Retention Account Executive information

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$30K

$79.2K

$143K

How much do retention account executive jobs pay per year?

As of Aug 7, 2026, the average yearly pay for retention account executive in the United States is $79,235.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,000.00 and $95,000.00 per year, depending on experience, location, and employer.

What is the difference between Retention Account Executive vs Customer Success Manager?

AspectRetention Account ExecutiveCustomer Success Manager
Primary FocusRenewals and upselling existing clientsEnsuring overall client satisfaction and long-term success
Work EnvironmentSales-driven, target-orientedRelationship management, support-focused
Required CredentialsSales experience, communication skillsCustomer service skills, industry knowledge
Industry UsageSales and SaaS companiesTech, SaaS, and service industries

While both roles focus on existing clients, the Retention Account Executive primarily aims to renew contracts and upsell, whereas the Customer Success Manager works to ensure overall client satisfaction and retention through ongoing support and relationship building.

What are the most common challenges faced by retention account executives, and how can they be overcome?

Retention Account Executives often face challenges such as handling dissatisfied clients, addressing complex product or service issues, and maintaining high renewal rates in a competitive environment. To overcome these, it's essential to build strong, proactive relationships with clients by regularly checking in, understanding their evolving needs, and providing tailored solutions. Collaborating closely with customer support, product teams, and sales colleagues also helps in quickly resolving issues and identifying upsell or cross-sell opportunities, ultimately driving customer loyalty and retention.

What is a retention account executive?

A Retention Account Executive is a sales and customer service professional focused on maintaining and nurturing existing client relationships to reduce customer churn. They work with current customers to ensure satisfaction, address concerns, and offer solutions or products that fit their needs. Their primary goal is to retain clients, increase customer loyalty, and maximize the lifetime value of each account. This role often involves proactive outreach, upselling, and collaborating with other departments to resolve issues quickly.

What are the key skills and qualifications needed to thrive as a retention account executive, and why are they important?

To thrive as a Retention Account Executive, you need strong sales acumen, account management experience, and a proven track record in customer retention, typically supported by a bachelor’s degree in business or a related field. Familiarity with CRM software like Salesforce, customer analytics tools, and sales enablement platforms is commonly required. Outstanding interpersonal skills, active listening, and problem-solving abilities help you build lasting client relationships and resolve concerns proactively. These skills are crucial for maximizing customer loyalty, reducing churn, and driving revenue growth for the organization.
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What are the most commonly searched types of Retention Account jobs? The most popular types of Retention Account jobs are:
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Retention Account Executive jobs near you

Retention Account Executive

Pye Barker Fire and Safety LLC

Irving, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago

Job description

Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company.

The Retention Account Executive is responsible for managing and growing an assigned portfolio of existing customer accounts. This role focuses on building strong, long-term relationships, ensuring customer satisfaction, driving contract renewals, and identifying opportunities for upselling and cross-selling additional products and services. The Retention Account Executive does not engage in new logo acquisition and instead concentrates on retaining and expanding current accounts.

Essential Duties & Responsibilities:

  • Builds and maintains a network of sources from which to identify new sales leads.

  • Communicates with customers and leads to identify and understand their product or service needs; identifies and suggests products and services to meet those needs.

  • Demonstrates the functions and utility of products or services to customers based on their needs.

  • Ensures customer satisfaction through ongoing communication and relationship management; resolves any issues that may arise post-sale.

  • Maintains communication with existing and previous customers, alerting them of new products, services, and enhancements that may be of interest.

  • Maintains detailed reports of sales activities including calls, orders, sales, lost business, and any customer or vendor relationship problems.

  • Provides periodic territory sales forecasts.

  • Perform other duties assigned by management.

Education/Qualification:

  • Proven experience in account management, customer success, or sales within existing accounts

  • Strong relationship-building and communication skills

  • Ability to identify customer needs and present appropriate solutions

  • Excellent organizational and time-management skills

  • Experience working with CRM systems

  • Ability to collaborate effectively across departments

  • Experience in a service-based, construction, or technical industry

  • Background in contract management and renewals

  • Familiarity with long-term customer relationship management


Other Duties:

  • Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.

  • Performs other duties as assigned.

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.

  • Must be able to travel.

Benefits and Perks:

  • Excellent pay

  • Medical, dental, vision

  • Company paid life insurance

  • Company paid short-term disability

  • 401K with employer match

  • Paid vacation and company holidays

  • Training and Career Development

  • Company vehicle (if job applicable)

  • Immediate qualification for theALL In Ownership Plan for all eligible full-time employees

Pye-Barker Fire & Safety is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, pregnancy, sexual orientation, gender identity, gender expression, genetic information, disability, military service and veteran status, or any other characteristic protected by applicable law.

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