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Retention Executive Jobs (NOW HIRING)

WalkMe

Senior Customer Business Executive

New York, NY · Hybrid

Renewal performance and revenue retention * Executive stakeholder engagement * Customer advocacy and long-term partnership strength What Sets Us Apart * At WalkMe, we are dedicated to building a ...

CoreWeave

Executive Researcher

Bellevue, WA

This is a small, high-bar team operating with the rigor of a top retained firm at the pace of a hypergrowth company. About the role We're hiring an Executive Researcher to build a modern, AI-powered ...

CoreWeave

Executive Researcher

Sunnyvale, CA

This is a small, high-bar team operating with the rigor of a top retained firm at the pace of a hypergrowth company. About the role We're hiring an Executive Researcher to build a modern, AI-powered ...

CoreWeave

Executive Researcher

Bellevue, WA · On-site

This is a small, high-bar team operating with the rigor of a top retained firm at the pace of a hypergrowth company. About the role We're hiring an Executive Researcher to build a modern, AI-powered ...

CoreWeave

Executive Researcher

San Francisco, CA

This is a small, high-bar team operating with the rigor of a top retained firm at the pace of a hypergrowth company. About the role We're hiring an Executive Researcher to build a modern, AI-powered ...

CoreWeave

Executive Researcher

Seattle, WA

This is a small, high-bar team operating with the rigor of a top retained firm at the pace of a hypergrowth company. About the role We're hiring an Executive Researcher to build a modern, AI-powered ...

Brex

Senior Executive Recruiter

San Francisco, CA · Hybrid

$156K - $195K/yr

Prior experience in a retained executive search firm or boutique search agency * Established network of executive talent within G&A (Finance, Legal, People, Ops) or GTM (Sales, Marketing, Customer ...

Clarivate

Major Account Manager

$153K - $172K/yr

Revenue growth and retention * Executive relationship strength * Pipeline quality and forecast accuracy * Customer satisfaction and partnership value * Effective internal collaboration About the Team ...

Brex

Senior Executive Recruiter

San Francisco, CA · On-site

Prior experience in a retained executive search firm or boutique search agency * Established network of executive talent within G&A (Finance, Legal, People, Ops) or GTM (Sales, Marketing, Customer ...

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All JobsRetention Executive Jobs

Retention Executive information

See salary details

$26.5K

$93.6K

$184K

How much do retention executive jobs pay per year?

As of Jun 23, 2026, the average yearly pay for retention executive in the United States is $93,552.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $120,500.00 per year, depending on experience, location, and employer.

What are Retention Executives?

Retention Executives are professionals responsible for ensuring that customers remain loyal to a company by addressing their needs and concerns. Their primary role is to minimize customer churn by building strong relationships, resolving issues, and often offering incentives or tailored solutions. They analyze customer behavior, gather feedback, and work closely with other departments to improve overall customer satisfaction. Retention Executives play a crucial role in enhancing customer lifetime value and supporting business growth.

What is the difference between Retention Executive vs Customer Service Representative?

AspectRetention ExecutiveCustomer Service Representative
Primary FocusCustomer retention and loyaltyHandling customer inquiries and issues
Skills RequiredCommunication, persuasion, relationship managementProblem-solving, communication, patience
Work EnvironmentSales and marketing teams, client-focusedCall centers, support desks
Common CertificationsCustomer relationship management (CRM) trainingCustomer service certifications

While both roles involve communication with customers, a Retention Executive primarily focuses on maintaining customer loyalty and reducing churn through targeted strategies. In contrast, a Customer Service Representative handles day-to-day inquiries and resolves issues. The Retention Executive often requires skills in persuasion and relationship management, whereas the Customer Service Representative emphasizes problem-solving and patience. Both roles are vital in customer-centric industries but serve different functions within the customer lifecycle.

What are some common challenges faced by a Retention Executive, and how can they be effectively managed?

Retention Executives often face the challenge of addressing customer concerns before they escalate into cancellations or churn. Balancing personalized communication with efficiency, especially when handling a high volume of accounts, can also be demanding. Building strong relationships with clients and proactively identifying issues are key to overcoming these challenges. Utilizing customer feedback, collaborating closely with sales and support teams, and leveraging CRM tools can help Retention Executives manage their workload and improve customer loyalty.

What are the key skills and qualifications needed to thrive as a Retention Executive, and why are they important?

To thrive as a Retention Executive, you need strong customer service abilities, data analysis skills, and a background in business or marketing, often supported by a relevant degree. Familiarity with customer relationship management (CRM) systems and retention analytics tools is typically required. Outstanding communication, problem-solving, and persuasive skills help you build rapport and resolve customer concerns. These skills are crucial for maintaining customer loyalty, reducing churn, and driving long-term business growth.
What cities are hiring for Retention Executive jobs? Cities with the most Retention Executive job openings:
What are the most commonly searched types of Retention jobs? The most popular types of Retention jobs are:
What states have the most Retention Executive jobs? States with the most job openings for Retention Executive jobs include:
Retention Executive jobs near you
Infographic showing various Retention Executive job openings in the United States as of June 2026, with employment types broken down into 92% Full Time, 5% Part Time, and 3% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution, with an average salary of $93,552 per year, or $45 per hour.
Senior Customer Business Executive, Public Sector

Senior Customer Business Executive, Public Sector

WalkMe

Washington, DC • Hybrid

Full-time

Posted 15 days ago

Job description

Industry leader? Well, how about an industry creator?!
 
At WalkMe, now an SAP company, we’re not just the leader in digital adoption, we started the digital adoption revolution - enabling organizations to pinpoint and resolve digital friction, regain control of their tech stack, and be better equipped to manage future change. With over 1,600 clients, including 55 Fortune 100 companies and 6 Fortune 10 companies working with us daily, we’re transforming how enterprises interact with their technology.
 
So, if you’re an expert in your field, and looking for an opportunity to work, collaborate, and innovate with some of the most talented people out there, WalkMe is the place for you!

The Senior Customer Business Executive - Public Sector,  is responsible for owning and growing strategic existing Public Sector accounts by ensuring customers derive measurable value from the WalkMe while identifying opportunities to expand its use across the organization.

This is a strategic, consultative role requiring a blend of commercial ownership, executive engagement, and technical product understanding. The successful candidate will work closely with senior client stakeholders to position WalkMe as a core enabler of digital transformation, productivity, and user adoption.

You will act as a trusted strategic partner to customers, ensuring long-term account sustainability through strong adoption, renewal leadership, and growth initiatives.

What You'll Own

  • Strategic Account Leadership

  • Own and manage a portfolio of high-value strategic customer accounts.

  • Develop and execute long-term account strategies that align WalkMe capabilities with customer business priorities.

  • Identify opportunities to embed WalkMe more deeply across enterprise systems and processes.

  • Position WalkMe as a strategic platform supporting enterprise digital transformation initiatives.

  • Executive Relationship Management

  • Build trusted relationships with C-level and senior business stakeholders.

  • Lead Executive Business Reviews (EBRs) and strategic roadmap discussions.

  • Serve as a strategic advisor, connecting platform capabilities to enterprise outcomes such as productivity, transformation, and employee experience.

  • Platform Expertise & Solution Strategy

  • Maintain strong functional knowledge of the WalkMe platform.

  • Work with customers to design scalable adoption strategies and high-value use cases.

  • Guide customers on best practices for platform optimization, governance, and scaling across the enterprise.

  • Partner with internal technical teams where deeper implementation support is required.

  • Revenue Ownership & Growth

  • Own renewals and expansion strategy across your account portfolio.

  • Identify and drive upsell and cross-sell opportunities by expanding WalkMe usage into new departments, processes, and systems.

  • Protect and grow recurring revenue through proactive engagement and account health management.

  • Adoption & Value Realization

  • Ensure customers achieve clear, measurable outcomes from WalkMe adoption.

  • Monitor engagement metrics and platform usage to proactively identify risks or growth opportunities.

  • Develop value realization frameworks and ROI narratives that demonstrate the platform’s impact.

What You Need to Succeed

  • Significant experience in enterprise SaaS account management, customer success, or strategic sales roles.

  • Experience managing accounts in Federal/SLED markets

  • Familiarity with Federal contracts and government buying cycles

  • Proven ability to manage and grow complex enterprise accounts.

  • Strong capability to operate at both executive and technical levels.

  • Experience driving large renewals and expansion opportunities.

  • Exceptional presentation, storytelling, and stakeholder engagement skills.

  • Experience working with digital adoption platforms, transformation programs, or enterprise software ecosystems.

  • Familiarity with enterprise application environments (e.g., ERP, CRM, HR platforms).

  • Experience influencing cross-functional customer stakeholders in complex organizations.

  • Strategic Enterprise Account Management

  • Executive Stakeholder Engagement

  • Commercial Growth & Expansion

  • Digital Transformation Advisory

  • Platform Adoption Strategy

  • Value Realization & ROI Storytelling

  • Success in this role will be measured through:

  • Strategic account growth and expansion

  • Enterprise platform adoption

  • Renewal performance and revenue retention

  • Executive stakeholder engagement

  • Customer advocacy and long-term partnership strength

What Sets Us Apart
  • At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more.  We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.
  • Hybrid Work Arrangement: We offer a hybrid work schedule to perfectly combine the benefits of remote work and the essential connections and collaborations of onsite work.
  • Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
  • Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
  • Stay healthy and happy with Wellness@WalkMe! Enjoy quarterly wellness reimbursements, daily BrightBreaks to recharge, and WalkMe’s annual Wellness Month every July—because your well-being matters all year long.
  • WalkMe provides health coverage options, where applicable, to ensure employees have access to essential medical benefits. Our offerings are designed to support the well-being and diverse needs of our global workforce.
  • WalkMe offers a generous annual leave policy tailored to meet regional standards, ensuring all employees enjoy sufficient time off to rest and recharge.
  • WalkMe offers RefreshMe Days throughout the year to further strengthen our commitment to work/life balance.
  • Robust Retirement Contributions: Ask HR about the specific offerings for your region!
  • SAP's acquisition of WalkMe highlights a commitment to enhancing user experience and streamlining software interactions, offering opportunities to work with cutting-edge technology that drives efficiency and innovation in the workplace.
Our job titles may span more than one career level. The OTE for this role is between $250,000 and $260,000 including salary and variables. The actual base pay is dependent upon many factors, such as: location, training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus and benefits as part of our competitive total rewards package.

At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration, innovation and accountability that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success.
 
WalkMe does not discriminate. If a candidate requires a reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact your Talent Acquisition partner immediately.
 
TO ALL RECRUITMENT AGENCIES: WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.