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Director Retention Jobs in Indiana (NOW HIRING)

Foster Success

Director of Development

Indianapolis, IN · On-site

$70K/yr

Support the Asst. Director of Donor Relations in establishing goals and performance metrics on donor retention, donor relations/stewardship, and volunteer engagement. * Partner with the CDCO to ...

SBM Management Services LP

Account Director

Fort Wayne, IN · On-site

$140K - $170K/yr

Account Director Job Overview Plans, develops, and implements customer strategies for the retention of existing business and growth within a specific customer by performing the following duties ...

SBM Management Services LP

Account Director

Fort Wayne, IN · On-site

$140K - $170K/yr

Account Director Job Overview Plans, develops, and implements customer strategies for the retention of existing business and growth within a specific customer by performing the following duties ...

Centria Autism

Operations Director

Speedway, IN · On-site

This role will also develop strategies and initiatives to improve client and Behavior Technician retention. The Operations Director will play a vital role in ensuring smooth operations and ...

Elevance Health

Director Pharmacy Account

Indianapolis, IN · On-site

$156K - $268K/yr

Director Pharmacy Account Director Pharmacy Account Anticipated Job Posting End Date: 9/11/2026 ... This leader is accountable for driving client retention, profitability, client satisfaction, and ...

Earlham College Inc

Director of Nursing

Richmond, IN · On-site

The Director of Nursing will be the academic and administrative leader of the BSN program at ... Play a central role in recruiting, enrolling, and retaining a diverse and thriving cohort of BSN ...

Centria Autism

Operations Director

Speedway, IN · On-site

This role will also develop strategies and initiatives to improve client and Behavior Technician retention. The Operations Director will play a vital role in ensuring smooth operations and ...

Elevance Health

Director Pharmacy Account

Indianapolis, IN · On-site

$156K - $268K/yr

Director Pharmacy Account Anticipated Job Posting End Date: 9/11/2026 Location: This field-based ... This leader is accountable for driving client retention, profitability, client satisfaction, and ...

Crossroads-Ymca-

Director of Wellness

Schererville, IN · On-site

$60K/yr

As Director of Wellness, you'll lead a team dedicated to creating welcoming, impactful wellness ... Track revenue, expenses, participation, and retention metrics.Analyze operational and financial ...

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Showing results 21-40

All JobsRetention JobsDirector Retention JobsDirector Retention Jobs in Indiana

Director Retention information

See Indiana salary details

$20.2K

$84.1K

$150K

How much do director retention jobs pay per year?

As of Sep 12, 2026, the average yearly pay for director retention in Indiana is $84,081.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,590.00 and $105,930.00 per year, depending on experience, location, and employer.

What does a director retention do?

A Director of Retention is responsible for developing and implementing strategies to retain customers or clients and reduce churn. They analyze customer data, identify reasons for attrition, and work cross-functionally to improve customer satisfaction and loyalty. This role often involves leading a team, setting retention goals, and collaborating with marketing, sales, and product departments to enhance the customer experience. The Director of Retention plays a key part in maximizing long-term value from existing customers and ensuring sustained business growth.

What are the key skills and qualifications needed to thrive as a director retention, and why are they important?

To thrive as a Director of Retention, you need expertise in customer lifecycle management, data analytics, and retention strategy, usually backed by a bachelor's or master's degree in business, marketing, or a related field. Proficiency with CRM platforms, customer segmentation tools, and data visualization software is typically required. Outstanding leadership, communication, and problem-solving skills help you inspire teams and tailor retention initiatives effectively. These competencies are vital to drive customer loyalty, reduce churn, and achieve sustainable business growth.

What are the primary challenges a director retention faces when implementing new customer loyalty initiatives?

A Director of Retention often encounters challenges such as aligning cross-functional teams, integrating new technologies with existing systems, and accurately measuring the impact of loyalty programs. Navigating resistance to change, both internally and from customers, is common, as is maintaining personalized engagement at scale. Success in this role requires strong project management skills, the ability to analyze customer data, and effective communication across marketing, product, and customer service teams.

What is the difference between Director Retention vs HR Manager?

AspectDirector RetentionHR Manager
Primary FocusDeveloping retention strategies and reducing turnover at an organizational levelManaging overall HR functions, including recruitment, employee relations, and compliance
Required CredentialsBachelor's degree, experience in HR or talent management, strong communication skillsBachelor's or master's degree in HR, Business, or related field, HR certifications often preferred
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaborationHR departments, employee engagement activities, policy development

While both roles focus on employee management, the Director Retention specializes in strategies to retain talent and reduce turnover, often working at a strategic level. The HR Manager oversees broader HR functions, including recruitment, compliance, and employee relations, with retention being one component of their responsibilities.

What are the most commonly searched types of Retention jobs in Indiana?

The most popular types of Retention jobs in Indiana are:

What are popular job titles related to Director Retention jobs in Indiana?

For Director Retention jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Director Retention jobs in Indiana look for?

The top searched job categories for Director Retention jobs in Indiana are:

What cities in Indiana are hiring for Director Retention jobs?

Cities in Indiana with the most Director Retention job openings:

Director Retention jobs near you

Assistant Director of Wraparound Services

Bloomington, IN • On-site

Ivy Tech
201 - 500 employees
Learn more about Ivy Techexternal

$42K - $45K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Job description

Ivy Tech Community College - Bloomington is looking for an individual to join their team as Assistant Director of Wraparound Services. This student-centered leadership role supports student success, well-being, and retention by overseeing Disability Support Services, IvyCares, and the Hive & Harvest Food Pantry. Working closely with the Director of Student Resources & Programming, the Assistant Director coordinates accommodations for students with disabilities, connects students with campus and community resources, provides case management support, and collaborates with faculty and staff to foster an inclusive and supportive learning environment. The ideal candidate is passionate about student advocacy, accessibility, and helping students overcome barriers to achieve their academic and personal goals.
This is a full-time, salaried position offering a salary range of $42,000 to $45,000, based on education and experience.
GENERAL PURPOSE AND SCOPE OF THE POSITION:
The Assistant Director of Wraparound Services serves as a key leader within the Division of Student Affairs, supporting the Student Resources & Programming unit in partnership with the Director of Student Resources & Programming. This position provides leadership and oversight for Disability Support Services, IvyCares, and the Hive & Harvest Food Pantry, ensuring students have access to comprehensive resources that promote academic success, well-being, and equitable outcomes.
The Assistant Director oversees Disability Support Services by engaging in the interactive process to determine eligibility for reasonable accommodations under Section 504 of the Rehabilitation Act, the Americans with Disabilities Act (ADA), and the ADA Amendments Act (ADAAA). The position collaborates with students, faculty, and staff to implement accommodations, promote accessibility, and foster an inclusive learning environment.
Through IvyCares and the Hive & Harvest Food Pantry, the Assistant Director connects students with basic needs resources and other campus and community support services. Using a developmental and case management approach, the position coordinates outreach and intervention efforts that reduce barriers to success, strengthen student engagement, and promote retention, persistence, and credential completion.
ESSENTIAL RESPONSIBILITIES
  • Partner with the Director of Student Resources & Programming to advance the strategic vision, daily operations, assessment, and continuous improvement of Wraparound Services, including Disability Support Services, IvyCares, and the Hive & Harvest Food Pantry.
  • Provide leadership and operational oversight for Wraparound Services programs and initiatives, ensuring services are student-centered, equitable, compliant, and aligned with institutional goals for student access, persistence, retention, and completion.
  • Manage a caseload of students receiving Disability Support Services and IvyCares support through proactive case management, individualized accommodation or support planning, regular communication, and ongoing progress monitoring to promote student accessibility and success.
  • Facilitate the interactive process with students, faculty, and staff to identify barriers to equitable access, determine reasonable accommodations, and coordinate appropriate campus and community resources in accordance with the Americans with Disabilities Act (ADA), Section 504, and institutional policies.
  • Develop and maintain collaborative relationships with auxiliary service providers (e.g., sign language interpreting, captioning, assistive technology, and other accessibility resources) to ensure equitable access to academic and co-curricular experiences.
  • Serve as the primary coordinator for IvyCares by connecting students with comprehensive campus and community resources, including emergency financial assistance, food security, housing, childcare, transportation, healthcare, mental health services, and other basic needs supports.
  • Serve as the primary administrator of the Hive & Harvest Food Pantry by overseeing daily operations, inventory management and coordination, data collection, safety and sanitation practices, and initiatives that address student basic needs.
  • Utilize student success data, early alerts, case management systems, and institutional metrics to identify students in need of support, coordinate timely interventions, and evaluate the effectiveness of retention and student success initiatives.
  • Collaborate with Academic Affairs, Student Affairs, faculty, staff, and community partners to coordinate holistic support services, remove barriers to student success, and strengthen campus-wide accessibility, retention and persistence efforts.
  • Maintain accurate, timely, and confidential records in compliance with College policies, FERPA, ADA, Section 504, and applicable professional and legal standards.
  • Assist with the assessment, evaluation, reporting, and continuous improvement of Wraparound Services by analyzing program outcomes, student engagement, data, and service utilization to inform strategic planning and decision-making.
  • Develop and implement communication, outreach, and educational initiatives that increase student awareness, engagement, and utilization of Wraparound Services and promote a culture of care and equitable access across the College.
  • Foster an inclusive, welcoming, and student-centered environment by demonstrating professionalism, advocacy, cultural responsiveness, collaboration, adaptability, and a commitment to equitable student success and access.
  • Represent Wraparound Services through participation in campus committees, institutional initiatives, professional organizations, and professional development opportunities that support student success, equitable access, retention, and completion.
  • Attend and support student events, outreach activities, and community engagement initiatives, including occasional evening and weekend responsibilities, as needed.

This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.
EDUCATION, EXPERIENCE, AND OTHER REQUIREMENTS:
  • Bachelor's degree in education, psychology, counseling, social work, higher education, disability services, or a related field required.
  • Master's degree in higher education, college student personnel, counseling, leadership, student affairs administration, or a related discipline preferred.
  • Minimum of two (2) years of progressively responsible experience in student success, disability services, retention initiatives, or a related higher education field required; or one (1) year of related experience with a master's degree.
  • Demonstrated experience supporting student retention, persistence, completion, registration, enrollment, or other student success initiatives preferred.
  • Experience working with diverse student populations and a demonstrated commitment to inclusive communication, accessibility, and equitable student support required.
  • Excellent written and verbal communication, organizational, critical thinking, problem-solving, and time management skills required.
  • Ability to work collaboratively in a fast-paced, student-centered environment while demonstrating initiative, sound judgment, and leadership.
  • Working knowledge of student information systems, accommodation and assistive technologies, databases, Microsoft Office applications, email platforms, and student success technologies required.
  • Strong administrative, analytical, organizational, customer service, and interpersonal skills required.
  • Demonstrated commitment to fostering an environment in which students and team members feel valued, respected, supported, and empowered to succeed.

Ivy Tech is committed to supporting the well-being, growth, and financial security of our full-time faculty and staff. Our comprehensive benefits package includes:
Health & Wellness
  • Multiple medical plan options paired with a Health Savings Account with a generous employer contribution
  • Dental plan with no-cost preventive services and coverage for orthodontia
  • Vision plan with low-cost exams and allowances for glasses or contact lenses
  • Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
  • Wellness program with opportunities to earn $250 in Wellness Rewards
  • Flexible Spending Accounts for healthcare (limited purpose) and dependent care

Retirement & Financial Security
  • 10% employer retirement contribution, fully vested after two years
  • Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage
  • Short-term and long-term disability benefits

Educational Benefits
  • Fee remission for employees, spouses, and dependent children
  • Tuition assistance for undergraduate, graduate, and doctoral programs
  • Paid professional development opportunities

Work-Life Balance
  • Generous paid time off, including vacation, sick leave, holidays, and winter recess
  • Flexible work arrangements where available
  • Paid childbirth recovery leave (8 weeks)
  • Paid parental leave (4 weeks)

Additional Perks
  • Eligibility for Public Service Loan Forgiveness
  • Additional discounts on gym memberships, transportation, and various retail services

Ivy Tech is proud to offer benefits that support your health, your family, and your future-because when our employees thrive, our students and communities thrive too. For more information on Ivy Tech Benefits, visit https://careers.ivytech.edu/benefits.
Note: Employees who re-hire with the College within 180 days of leaving a full-time position with the College may be eligible for additional benefits depending on their bridged seniority date.
Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College's Title IX Coordinator or to the US Department of Education Office of Civil Rights.

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