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Director Retention Jobs in Indiana (NOW HIRING)

YMCA

Aquatics Director

Crown Point, IN · On-site

$21/hr

The Aquatics Director is responsible for but not limited to: managing program operation, development and growth, participant satisfaction, member and staff retention and safety, staff supervision ...

Elevance Health

Director Pharmacy Account

Indianapolis, IN · On-site

$156K - $268K/yr

Director Pharmacy Account Anticipated Job Posting End Date: 08/21/2026 Location: This field-based ... This leader is accountable for driving client retention, profitability, client satisfaction, and ...

The Villages

Senior Regional Director

Indianapolis, IN · On-site

$86K - $108K/yr

Senior Regional Director Salary: $86,500 - $108,500 The Senior Regional Director provides the ... We are committed to attracting and retaining a diverse staff. The Villages of Indiana, Inc. will ...

New

Viant Medical Inc.

Account Director

Indianapolis, IN · On-site

$120 - $180/hr

Retains and increases the profitable penetration of existing accounts. * Establishes, maintains ... Able to direct a cross-functional team to work in concert to deliver goods and services. * Highly ...

medplast

Account Director

Minneapolis, MN · Remote

Retains and increases the profitable penetration of existing accounts. * Establishes, maintains ... Able to direct a cross-functional team to work in concert to deliver goods and services. * Highly ...

medplast

Account Director

Minneapolis, MN · Remote

Retains and increases the profitable penetration of existing accounts. * Establishes, maintains ... Able to direct a cross-functional team to work in concert to deliver goods and services. * Highly ...

Lendbuzz

Sales Director - IL, IN

Indianapolis, IN

$400K/yr

A high-performing, accountable field team with strong retention * Scalable, high-intent dealership ... As a Sales Director, you'll play a key role in our growth and impact in the auto finance space.

Lendbuzz

Sales Director - IL, IN

Indianapolis, IN · On-site

A high-performing, accountable field team with strong retention * Scalable, high-intent dealership ... As a Sales Director, you'll play a key role in our growth and impact in the auto finance space.

Community Action of Greater Indianapolis

Be Seen First

WE CANN Program Director

Indianapolis, IN · On-site

$60K - $65K/yr

Director of Programs & Impact Supervises: We CANN program staff, Success Coaches/Case Managers ... retention. We CANN utilizes a Safe, Alive, and Productive approach to support young adults who may ...

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All JobsRetention JobsDirector Retention JobsDirector Retention Jobs in Indiana

Director Retention information

See Indiana salary details

$20.2K

$84.1K

$150K

How much do director retention jobs pay per year?

As of Aug 22, 2026, the average yearly pay for director retention in Indiana is $84,081.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,590.00 and $105,930.00 per year, depending on experience, location, and employer.

What does a director retention do?

A Director of Retention is responsible for developing and implementing strategies to retain customers or clients and reduce churn. They analyze customer data, identify reasons for attrition, and work cross-functionally to improve customer satisfaction and loyalty. This role often involves leading a team, setting retention goals, and collaborating with marketing, sales, and product departments to enhance the customer experience. The Director of Retention plays a key part in maximizing long-term value from existing customers and ensuring sustained business growth.

What are the key skills and qualifications needed to thrive as a director retention, and why are they important?

To thrive as a Director of Retention, you need expertise in customer lifecycle management, data analytics, and retention strategy, usually backed by a bachelor's or master's degree in business, marketing, or a related field. Proficiency with CRM platforms, customer segmentation tools, and data visualization software is typically required. Outstanding leadership, communication, and problem-solving skills help you inspire teams and tailor retention initiatives effectively. These competencies are vital to drive customer loyalty, reduce churn, and achieve sustainable business growth.

What are the primary challenges a director retention faces when implementing new customer loyalty initiatives?

A Director of Retention often encounters challenges such as aligning cross-functional teams, integrating new technologies with existing systems, and accurately measuring the impact of loyalty programs. Navigating resistance to change, both internally and from customers, is common, as is maintaining personalized engagement at scale. Success in this role requires strong project management skills, the ability to analyze customer data, and effective communication across marketing, product, and customer service teams.

What is the difference between Director Retention vs HR Manager?

AspectDirector RetentionHR Manager
Primary FocusDeveloping retention strategies and reducing turnover at an organizational levelManaging overall HR functions, including recruitment, employee relations, and compliance
Required CredentialsBachelor's degree, experience in HR or talent management, strong communication skillsBachelor's or master's degree in HR, Business, or related field, HR certifications often preferred
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaborationHR departments, employee engagement activities, policy development

While both roles focus on employee management, the Director Retention specializes in strategies to retain talent and reduce turnover, often working at a strategic level. The HR Manager oversees broader HR functions, including recruitment, compliance, and employee relations, with retention being one component of their responsibilities.

What are popular job titles related to Director Retention jobs in Indiana?

For Director Retention jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Director Retention jobs in Indiana look for?

The top searched job categories for Director Retention jobs in Indiana are:

What cities in Indiana are hiring for Director Retention jobs?

Cities in Indiana with the most Director Retention job openings:

Director Retention jobs near you

Aquatics Director

YMCA

Crown Point, IN • On-site

$21/hr

Full-time

Posted 10 days ago

YMCA rating

6.1

Company rating: 6.1 out of 10

Based on 1,988 frontline employees who took The Breakroom Quiz

579th of 781 rated non-profit organizations

Job description

Become our next Aquatics Director - Building Safe Swimmers and Strong Teams!
Job Description
Pay starts at $21.00 per hour and up based on experience
POSITION SUMMARY: This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living, and social responsibility. The Aquatics Director is responsible for but not limited to: managing program operation, development and growth, participant satisfaction, member and staff retention and safety, staff supervision, onboarding, training, and coaching. As an Aquatics Director at the Y, you lead an environment that is inviting and serves all.
Qualifications
  • An associate degree in related field or equivalent is preferred.
  • Minimum 2 years related experience preferred.
  • CPR/AED, First Aid. See technical functions.
  • Ability to relate effectively to diverse groups of people.
  • Excellent interpersonal, communication, and problem-solving skills.
  • Able to work independently and with minimal supervision.
  • Possess strong leadership qualities and work as a team member
  • Proficiency in Microsoft Office and ability to quickly learn other software programs
  • Ability to respond to safety and emergency situations.

Essential Functions
  • Develop, coordinate, market and evaluate all program offerings and services.
  • Lead the recruiting, hiring, training, developing, and supervision of team members.
  • Define department targets and evaluate performance around achieving goals while motivating staff.
    Implement the risk management program to ensure safe facilities and programs for members, volunteers, and staff.
  • Ensure emergency preparedness through regular emergency drills, in services and department assessments.
    Ensure that all staff maintain current required certifications.
  • Monitor, purchase and maintain necessary equipment through scheduled and preventative maintenance.
  • Develop and manage annual department budget. Submit monthly variance reports and accurate budget forecasts. Ensure programs operate within budget and established standards. Continuously display effective and efficient fiscal management.
  • Attend, actively participate, or lead all required staff training, meetings, and program development activities.
  • Support the strategic direction of the Association and appropriate cabinets and work groups.
  • Perform office duties as needed such as filing, copying, record keeping, and payroll completion.
  • Develop and maintain relationships with key partners, and other collaborative organizations and agencies related to portfolio. Respond to all participant and community inquiries in a timely manner.
  • Play a key role in the Annual Campaign by ensuring all staff is asked to give and provide a reply; by facilitating or supporting a campaign effort or event; by collecting and sharing stories of Y impact; and by engaging volunteers in our cause-driven work and/or campaign efforts.
  • Responsible for other duties as assigned.

Ymca Careers
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