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Retention Jobs (NOW HIRING)

Anticimex

Retention Specialist

Matthews, NC · On-site

Retention Specialist Summary The Customer Retention Representative is responsible for maintaining the current customer base. This position manages all aspects of customer cancellations, handling ...

Centene Corporation

Retention Representative

$15.87 - $27.25/hr

Responsible for retaining current membership by assisting members with the completion and processing of Government health program applications; responds to all inquiries regarding the application ...

Anticimex

Retention Specialist

Matthews, NC · On-site

Retention Specialist Summary The Customer Retention Representative is responsible for maintaining the current customer base. This position manages all aspects of customer cancellations, handling ...

Porch.com, Inc.

Retention Specialist, PW

Retention Specialist The future is bright for the Porch Group, and we'd love you to be a part of it as a Retention Specialist. The Retention Specialist is responsible for handling customer calls ...

Retrēv, LLC

Retention Specialist

Pensacola, FL · On-site

About the Role Retrēv is seeking a Retention Specialist to support firm relationships and overall account success. This role serves as a key liaison between our firm accounts and internal ...

Endurance

Part-Time Retention Representative

$18/hr

Part-Time Retention Representative Remote-Work From Home Want to work in a fast-paced environment that has unlimited earning potential? Then Endurance is the place for you! Endurance is looking for ...

ELVTR

Lead Retention Specialist

Lead Retention Specialist At ELVTR, we're transforming online education by connecting ambitious professionals with industry leaders from companies like Nike, Netflix, Google, Amazon, and more. Since ...

Mountaire Farms

Retention Specialist

Selbyville, DE · On-site

Assists in roundtable meetings and activities directed by the Complex Human Resources Manager and Employee Relations Manager to improve retention and turnover. All other duties as assigned.

Sporty Group

ZA Retention Specialist

ZA Retention Specialist South Africa - Remote About the role As a Retention Specialist at Sporty, you'll play a hands-on role in supporting the delivery of South Africa focused campaigns and ...

Humana

Group Retention Executive

$48K - $115K/yr

The Group Retention Executive work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action. Humana is looking for a dedicated ...

Z1 Motorsports

Order Retention Specialist

Wadsworth, OH · On-site

Order Retention Specialist The Order Retention Specialist is a vital link between our customers and their product. Your primary mission is to minimize order cancellations and reduce customer churn by ...

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How much do retention jobs pay per year?

As of Sep 10, 2026, the average yearly pay for retention in the United States is $61,368.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $74,500.00 per year, depending on experience, location, and employer.

What is a retention specialist?

A retention specialist is a professional responsible for ensuring that customers, clients, or employees remain loyal to a company or organization. They analyze data to understand why individuals might leave and develop strategies to improve satisfaction and engagement. Duties often include direct communication, resolving concerns, offering incentives, and collaborating with other departments to enhance overall experience. Retention specialists are crucial in reducing turnover rates and fostering long-term relationships.

What are the key skills and qualifications needed to thrive as a retention specialist?

To thrive as a Retention Specialist, you need a solid understanding of customer relationship management, data analysis, and problem-solving, often supported by a degree in business, marketing, or a related field. Familiarity with CRM platforms, analytics tools, and customer feedback systems is commonly required. Excellent communication, active listening, and conflict resolution skills help build trust and address client concerns effectively. These abilities are crucial for reducing churn, strengthening customer loyalty, and driving long-term business growth.

What are some common challenges faced by professionals in retention roles, and how can they be addressed?

Professionals working in retention roles often encounter challenges such as identifying the root causes of customer churn, managing high volumes of customer interactions, and personalizing retention strategies at scale. To address these issues, it's important to leverage data analytics tools to uncover customer behavior patterns and proactively engage at-risk customers. Collaboration with sales, marketing, and product teams is also crucial for developing tailored solutions and improving the overall customer experience.

What is the difference between Retention vs Customer Service Representative?

AspectRetentionCustomer Service Representative
Primary FocusCustomer retention and loyaltyHandling customer inquiries and issues
Required SkillsCommunication, relationship management, sales techniquesCommunication, problem-solving, product knowledge
Work EnvironmentSales teams, marketing departmentsCall centers, retail, support desks
Common CertificationsCustomer relationship management (CRM) trainingCustomer service certifications

While both roles involve communication with customers, Retention specialists focus on maintaining long-term customer relationships and reducing churn, often using sales and relationship-building skills. Customer Service Representatives primarily address immediate customer inquiries and issues. Understanding these differences helps employers and job seekers identify the right career path or hiring criteria.

What is a retention job?

A retention job involves developing strategies to keep customers or employees engaged and reduce turnover. Roles often include analyzing data, implementing loyalty programs, and improving satisfaction through communication and service. Skills in data analysis, communication, and customer relationship management are typically important for these positions.
More about Retention jobs

What cities are hiring for Retention jobs?

Cities with the most Retention job openings:

What are the most commonly searched types of Retention jobs?

The most popular types of Retention jobs are:

What states have the most Retention jobs?

States with the most job openings for Retention jobs include:

Retention jobs near you
Infographic showing various Retention job openings in the United States as of August 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $61,368 per year, or $29.5 per hour.

Retention Specialist

Matthews, NC • On-site

Anticimex
See more jobs at Anticimexexternal

Other

Re-posted 27 days ago

Job description

Job Description:
Retention Specialist
Summary
The Customer Retention Representative is responsible for maintaining the current customer base. This position manages all aspects of customer cancellations, handling escalated accounts, analyzing services, and pricing our customers are receiving and collaborating with all departments to ensure our customers are satisfied.
Responsibilities
  • Understanding a customer needs when it comes to cancelling and being able to overcome objections.
  • Interacts with customers via telephone or email to provide support and information on products or services.
  • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
  • Fields customer questions and complaints, when the issue is beyond the representative's knowledge, forwards to the assigned specialist or appropriate staff member.
  • Logistical planning and routing or service technician schedules.
  • A knack for outside-the-box thinking and a love of problem solving & creativity.
  • Communicate closely with the field team, managers, sales team, and other departments
  • Educate customers on service plans, minor pest knowledge, and general information on Killingsworth.
  • Take the initiative to problem solve, research, investigate, and come up with solutions for both customers and teammates creative fashions
  • Utilize and become familiar with technology new and old. Use Microsoft Teams, Outlook, Office, Pest Pac, and many other programs that are crucial to Sales Processes.
Qualifications
  • Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
  • 1-2 years Customer Service experience
  • Ability to work Saturday rotation from 10am-2pm (will have a day off during the week if scheduled).
  • The ability to multi-task and thrive in a fast-paced environment
  • The ability to effectively manage your time, prioritize multiple tasks, and maximize performance while remaining customer focused.
  • Strong verbal and written communication skills

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