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Retention Manager Jobs in Homestead, FL (NOW HIRING)

Exodigo

Enterprise Account Manager

Miami, FL · On-site +1

$140K - $160K/yr

Own Account Growth & Retention * Manage and grow a portfolio of enterprise accounts, ensuring high customer satisfaction and retention. * Identify expansion opportunities within existing accounts ...

Exodigo

Enterprise Account Manager

Miami, FL · Remote

Own Account Growth & Retention * Manage and grow a portfolio of enterprise accounts, ensuring high customer satisfaction and retention. * Identify expansion opportunities within existing accounts ...

Univision

Product Manager, Growth

Miami, FL

Support initiatives focused on retention, win-back campaigns, and subscriber lifecycle optimization * Collaborate with Engineering, Design, Marketing, PMO, Analytics, and internal stakeholders to ...

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Retention Manager information

What does a retention manager do?

A Retention Manager is responsible for developing strategies to improve customer loyalty and reduce churn. They analyze customer data, create engagement initiatives, and collaborate with marketing and customer service teams to enhance the overall customer experience. Their goal is to build long-term relationships with customers, ensuring satisfaction and repeat business.

What are the common challenges faced by a retention manager, and how can they be addressed?

Retention Managers often face the challenge of identifying early signs of customer dissatisfaction and developing tailored strategies to improve engagement and loyalty. Balancing personalized outreach with scalable processes, analyzing large volumes of customer data, and collaborating across departments are typical hurdles in this role. Success often requires staying updated with industry trends, fostering strong communication channels with both customers and internal teams, and continuously testing and refining retention initiatives. By proactively addressing these challenges, Retention Managers play a crucial role in minimizing churn and supporting long-term business success.

What are the key skills and qualifications needed to thrive in the retention manager position, and why are they important?

To thrive as a Retention Manager, you need expertise in customer relationship management, data analysis, and strategy development, often supported by a degree in business, marketing, or a related field. Familiarity with CRM software, marketing automation tools, and data analytics platforms is commonly required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are standout soft skills for this position. These combined competencies ensure effective design and execution of retention strategies, driving sustained customer loyalty and business growth.

What is the role of a retention manager?

A retention manager is responsible for developing strategies to improve customer loyalty and reduce churn. They analyze customer data, create engagement campaigns, and collaborate with sales and marketing teams to retain existing clients. Strong communication skills and familiarity with CRM tools are often essential for this role.

What cities near Homestead, FL are hiring for Retention Manager jobs?

Cities near Homestead, FL with the most Retention Manager job openings:

Retention Manager jobs near you
Infographic showing various Retention Manager job openings in Homestead, FL as of July 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution.

Medicare Retention Specialist

SOLIS Health Plans

Miami, FL • On-site

Other

Re-posted 6 days ago

Job description

POSITION SUMMARY
The Medicare Retention Specialist is responsible for supporting member retention efforts by providing exceptional customer service to Medicare Advantage members. This role focuses on addressing member concerns, resolving issues, and educating members on plan benefits to improve satisfaction and reduce voluntary disenrollment.
This is an entry-level position ideal for candidates interested in healthcare, insurance, or customer service careers.
Position is fully onsite. Schedule is Monday - Friday from 8:00 AM - 5:00 PM
ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job, an individual must perform each essential function satisfactorily, with or without reasonable accommodation, including, but not limited to:
  • Respond to inbound and outbound calls from Medicare members regarding plan questions, concerns, and potential disenrollment requests
  • Identify at-risk members and take proactive steps to improve retention
  • Educate members on plan benefits, coverage, and available resources
  • Resolve member issues related to claims, billing, pharmacy, and provider access
  • Document all interactions accurately in the system in compliance with CMS guidelines
  • Collaborate with internal departments (claims, enrollment, provider relations) to resolve escalated member issues
  • Follow all compliance and regulatory requirements related to Medicare Advantage plans
  • Meet performance metrics such as call quality, productivity, and retention goals
SUPERVISORY RESPONSIBILITY
  • None
QUALIFICATIONS AND EDUCATION
Required Qualifications
  • High school diploma or equivalent required
  • 1-2 years of experience in customer service, call center, or healthcare environment required
  • Bilingual (English/Spanish) required
  • Strong verbal and written communication and problem-solving skills
  • Basic computer proficiency (Microsoft Office, Excel, Outlook, CRM systems and ability to learn new systems quickly.
  • Ability to handle sensitive situations with empathy and professionalism
  • High level of professionalism and ability to handle confidential information
Preferred Qualifications
  • Experience working with Medicare or health insurance plans
  • Knowledge of CMS regulations (a plus, not required)
  • Prior experience in retention efforts
Core Competencies
  • Empathy and emotional intelligence
  • Customer focus and service excellence
  • Problem solving and critical thinking
  • Communication skills (verbal and written)
  • Team collaboration, works efficiently with internal depts.
WORKING CONDITIONS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • The noise level in the work environment is usually moderate.
  • Works in the field
  • Interacts with patients, family members, staff, visitors, government agencies, etc., under a variety of conditions and circumstances.
This work requires the following physical activities: climbing, bending, stooping, kneeling, reaching, sitting, standing, walking, lifting, finger dexterity, grasping, repetitive motions, talking, hearing and visual acuity. The work is performed indoors. Sits, stands, bends, lifts, and moves intermittently during working hours. May be sitting for a prolonged period.
The work schedule is approximate, and hours/days may change based on company needs. All full-time employees are required to complete forty (40) hours per week as scheduled, including weekends and holidays as needed. May require some OT during varying seasons of the year.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
The employee must be able to frequently lift up to 10 pounds and occasionally lift and/or move up to 25 pounds. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
PERFORMANCE MEASUREMENTS
  • Duties accomplished at the end of the day/month.
  • Attendance/punctuality.
  • Compliance with Company regulations.
  • Safety and Security.
  • Quality of work.

This Job Description may be modified at any time at the discretion of the employer as business operations may deem necessary. This does not constitute an employment agreement and may not include all duties.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. The incumbent must be able to work in a fast-paced environment with a demonstrated ability to juggle and prioritize multiple competing tasks and demands and to seek supervisory assistance as appropriate.
Employee Acknowledgement:
I have read this job description and understand what is expected of me while I occupy this role.

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