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Retention Analyst Jobs (NOW HIRING)

Lone Wolf Technologies

OR

Customer journey and retention thinking * Cross-functional facilitation * Executive communication * Process improvement * Data storytelling * Operational rigor Success Measures: Success in this role ...

Blueprint

Product Analyst

$90/hr

Build and maintain product funnels, cohort analyses, and retention reporting * Identify drop-offs, friction points, and opportunities across the user lifecycle * Surface actionable insights on ...

Choice Home Warranty

Retention specialist

Sunrise, FL

$20/hr

Analyze customer data to identify trends and opportunities * Work closely with other departments to ensure customer satisfaction * Provide excellent customer service to retain customers * Handle ...

Choice Home Warranty

Retention specialist

Sunrise, FL · On-site

Analyze customer data to identify trends and opportunities * Work closely with other departments to ensure customer satisfaction * Provide excellent customer service to retain customers * Handle ...

Pearson

Customer Success, Retention

Phoenix, AZ

Analyze retention, persistence, and attrition trends across partner schools, cohorts, and student segments * Identify key drivers of retention and disengagement, including academic, operational, and ...

Access Medicare

Retention Representative

New York, NY · On-site

In addition to strong customer service skills, the Retention Representative should be competent in data analysis to assess any possible disenrollment threats. Responsibilities Develop and implement ...

Pearson

Customer Success, Retention

Analyze retention, persistence, and attrition trends across partner schools, cohorts, and student segments * Identify key drivers of retention and disengagement, including academic, operational, and ...

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Retention Analyst information

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$31K

$73.3K

$130K

How much do retention analyst jobs pay per year?

As of Jun 5, 2026, the average yearly pay for retention analyst in the United States is $73,261.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $87,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Retention Analyst, and why are they important?

To thrive as a Retention Analyst, you need strong analytical skills, experience with data analysis, and a background in business, statistics, or a related field. Familiarity with data visualization tools (such as Tableau or Power BI), CRM systems, and advanced Excel or SQL is typically required. Excellent communication, problem-solving abilities, and attention to detail help you translate data insights into actionable retention strategies. These skills are crucial for identifying customer trends and driving initiatives that improve customer loyalty and business growth.

How does a Retention Analyst typically interact with marketing and customer service teams to improve customer retention rates?

A Retention Analyst works closely with both marketing and customer service teams to share insights on customer behavior, churn risk, and the effectiveness of retention campaigns. They often analyze customer data and feedback, then collaborate with marketing to develop targeted communication strategies and with customer service to refine engagement tactics. Regular meetings and reporting help ensure that all teams are aligned on goals and understand which actions have the strongest impact on retaining customers. This collaborative environment supports continuous improvement and innovation in retention initiatives.

What are Retention Analysts?

Retention Analysts are professionals who analyze customer data to understand why customers stay with or leave a company. Their main goal is to identify patterns and trends related to customer retention and churn, using data-driven insights to recommend strategies that improve customer loyalty. They often work closely with marketing, customer service, and product teams to develop initiatives that keep customers engaged. Retention Analysts use various tools and techniques, such as statistical analysis and predictive modeling, to help organizations reduce customer loss and increase long-term value.

What is the difference between Retention Analyst vs Customer Success Analyst?

AspectRetention AnalystCustomer Success Analyst
Required CredentialsBachelor's degree in business, marketing, or related field; data analysis skillsBachelor's degree in business, communications, or related field; customer service experience
Work EnvironmentData-driven, analytical setting, often in finance, marketing, or SaaS companiesCustomer-facing roles in SaaS, tech, or service industries
Employer & Industry UsageUsed in marketing, SaaS, finance to improve customer retentionCommon in SaaS, tech, and service sectors to enhance customer experience
Search & Comparison IntentUnderstanding roles related to customer retention and data analysisUnderstanding roles focused on customer success and relationship management

While both roles aim to improve customer relationships, a Retention Analyst primarily analyzes data to identify retention strategies, whereas a Customer Success Analyst focuses on engaging with customers to ensure satisfaction and loyalty.

More about Retention Analyst jobs
What states have the most Retention Analyst jobs? States with the most job openings for Retention Analyst jobs include:
What job categories do people searching Retention Analyst jobs look for? The top searched job categories for Retention Analyst jobs are:
Retention Analyst jobs near you
Infographic showing various Retention Analyst job openings in the United States as of May 2026, with employment types broken down into 73% Full Time, 18% Temporary, and 9% Contract. Highlights an 64% In-person, 9% Hybrid, and 27% Remote job distribution, with an average salary of $73,261 per year, or $35.2 per hour.
Academic Advisor & Retention Specialist, College of Humanities

Academic Advisor & Retention Specialist, College of Humanities

University of Arizona

Tucson, AZ

$39K - $48K/yr

Other

Posted 9 days ago

University Of Arizona rating

7.0

Company rating: 7.0 out of 10

Based on 65 frontline employees who took The Breakroom Quiz

369th of 532 rated colleges and universities

Job description

Academic advisors have the authority to approve students' academic degree programs, including evaluating transfer credit and making exceptions to program requirements under the auspices of their respective faculty and/or the Director of Academic Advising and Student Services. In addition, this advisor will play a vital role in maximizing undergraduate retention.

  • Serve as the Academic Advising Center advisor for first-year,transfer and continuing students with a focus on retention initiatives.
  • Develop and deliver programs for College of Humanities (COH) student populations aimed atretention.
  • Work collaboratively with Student Data and Retention Analyst toretrieve and interpret data, leading to proactive advising approaches andprogram development.
  • Work closely with COH Departments and faculty to implement anintervention model that promptly identifies students in need of academic orsocial support and proactively connects them to campus resources needed toensure academic persistence, retention, and goals.
  • Provide guided, multi-term degree plans for each student through thecourse selection process.
  • Maintain plans of study and track progress to degree completion via UAccess.
  • Maintain and update student records efficiently and punctually.
  • Utilize student records, university data, and programming to promotestudent success.
  • Assist students with negotiation University, College andprogram-level policies, processes and procedures, including letters andpetitions, schedule changes, academic eligibility, services related to specialneeds, etc.
  • Collaborate in the planning, implementation, and teaching of thefirst-year success course for Humanities majors.
  • Help oversee the COH Peer Mentors program.
  • Evaluate andapply transfer credit from other academic institutions.
  • Assess students' academic preparation and promote academic growthby determining suitable developmental tasks to assist students in attainingacademic and career goals.
  • Participate in special projects and professional development to remainup to date on advising practices.
  • Maintain knowledge of curriculum, curriculum prerequisites, criticalcourses, level of difficulty and content.
  • Additional duties may be assigned.

Knowledge, Skills and Abilities:

  • Excellent interpersonal communication, relationship building skills.
  • Strong verbal and written communication skills.
  • Working knowledge of job-related functions and relevant industrybest practices, techniques, and standards.
  • Ability to exercise considerable latitude in determining objectivesand approaches to assignments.
  • Ability to work effectively in a team environment.
  • Ability to handle confidentialinformation with discretion.
  • Ability to quicklylearn and master new software and online reporting tools.
  • Knowledge of academic advising principles, theories, and concepts, andthe ability to apply them in practice.
  • Knowledge of student development theory and student success practices,including the ability to provide outreach and connect students to appropriateresources and services.

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