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Retention Analyst Jobs (NOW HIRING)

Everlane

Retention Marketing Manager

Los Angeles, CA · Hybrid

$81K - $120K/yr

We're looking for a Manager of Retention Marketing to deepen engagement and grow customer lifetime ... You'll partner closely with Creative, Merchandising, Analytics, and Engineering to bring ...

Everlane

Retention Marketing Manager

Los Angeles, CA · On-site

$81K - $120K/yr

We're looking for a Manager of Retention Marketing to deepen engagement and grow customer lifetime ... You'll partner closely with Creative, Merchandising, Analytics, and Engineering to bring ...

Blueprint

Product Analyst

$90/hr

Build and maintain product funnels, cohort analyses, and retention reporting * Identify drop-offs, friction points, and opportunities across the user lifecycle * Surface actionable insights on ...

BCU

Sr Analyst, Marketing & Retention

Vernon Hills, IL · On-site

$80K - $120K/yr

Analyze member behavior, lifecycle journeys, and segment performance to identify high-value and high-risk members, uncover root causes of attrition, and surface retention and re-engagement ...

WOW Remote Teams

Retention Specialist

Retention Specialist This is a remote position. Our client is looking for a Retention Specialist to ... Monitor, analyze, and report on key performance metrics -- including open rates, CTR, conversion ...

thecenters

Retention Specialist

Cleveland, OH

Job Summary Responsible for keeping accurate and timely records of working job seekers, ensuring close contact, case management, up-to-date information, and analyzing employment retention data to ...

The Centers

Retention Specialist

Cleveland, OH · On-site

Job Summary Responsible for keeping accurate and timely records of working job seekers, ensuring close contact, case management, up-to-date information, and analyzing employment retention data to ...

thecenters

Retention Specialist

Cleveland, OH

Job Summary Responsible for keeping accurate and timely records of working job seekers, ensuring close contact, case management, up-to-date information, and analyzing employment retention data to ...

thecenters

Retention Specialist

Cleveland, OH

Job Summary Responsible for keeping accurate and timely records of working job seekers, ensuring close contact, case management, up-to-date information, and analyzing employment retention data to ...

The Centers

Retention Specialist

Cleveland, OH · On-site

$19.23/hr

Job Summary Responsible for keeping accurate and timely records of working job seekers, ensuring close contact, case management, up-to-date information, and analyzing employment retention data to ...

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All JobsRetention Analyst Jobs

Retention Analyst information

See salary details

$31K

$73.3K

$130K

How much do retention analyst jobs pay per year?

As of Jun 29, 2026, the average yearly pay for retention analyst in the United States is $73,261.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $87,000.00 per year, depending on experience, location, and employer.

What jobs pay $10,000 a month without a degree?

Retention Analysts typically do not earn $10,000 a month without relevant experience or specialized skills. High-paying roles that can reach this level without a degree often include sales, real estate, or certain tech roles like software development if self-taught or through bootcamps, but these usually require strong skills, certifications, or experience. Most jobs paying this amount without a degree are in sales, entrepreneurship, or specialized trades with high earning potential.

What are Retention Analysts?

Retention Analysts are professionals who analyze customer data to understand why customers stay with or leave a company. Their main goal is to identify patterns and trends related to customer retention and churn, using data-driven insights to recommend strategies that improve customer loyalty. They often work closely with marketing, customer service, and product teams to develop initiatives that keep customers engaged. Retention Analysts use various tools and techniques, such as statistical analysis and predictive modeling, to help organizations reduce customer loss and increase long-term value.

What jobs will boom in 2026?

Retention Analysts are expected to see increased demand as companies focus on customer engagement and loyalty strategies. Skills in data analysis, CRM tools, and understanding consumer behavior will be valuable, with growth driven by digital marketing and e-commerce sectors. Overall, roles related to data-driven marketing and customer experience management are projected to expand significantly by 2026.

What does a retention analyst do?

A retention analyst is responsible for analyzing customer data to identify patterns and factors that influence customer retention. They develop strategies to improve customer loyalty, often using data analysis tools and metrics to measure success. Their work helps companies reduce churn and increase long-term revenue.

What is the difference between Retention Analyst vs Customer Success Analyst?

AspectRetention AnalystCustomer Success Analyst
Required CredentialsBachelor's degree in business, marketing, or related field; data analysis skillsBachelor's degree in business, communications, or related field; customer service experience
Work EnvironmentData-driven, analytical setting, often in finance, marketing, or SaaS companiesCustomer-facing roles in SaaS, tech, or service industries
Employer & Industry UsageUsed in marketing, SaaS, finance to improve customer retentionCommon in SaaS, tech, and service sectors to enhance customer experience
Search & Comparison IntentUnderstanding roles related to customer retention and data analysisUnderstanding roles focused on customer success and relationship management

While both roles aim to improve customer relationships, a Retention Analyst primarily analyzes data to identify retention strategies, whereas a Customer Success Analyst focuses on engaging with customers to ensure satisfaction and loyalty.

What jobs pay 500,000 a year in the US?

High-paying roles for a Retention Analyst or similar positions typically include executive-level jobs such as Chief Marketing Officer, Vice President of Customer Experience, or Director of Retention, which can reach or exceed $500,000 annually with bonuses and stock options. These roles often require extensive experience, advanced skills in data analysis, strategic planning, and leadership, and are usually found in large corporations or tech companies. Compensation varies based on industry, company size, and geographic location.

How does a Retention Analyst typically interact with marketing and customer service teams to improve customer retention rates?

A Retention Analyst works closely with both marketing and customer service teams to share insights on customer behavior, churn risk, and the effectiveness of retention campaigns. They often analyze customer data and feedback, then collaborate with marketing to develop targeted communication strategies and with customer service to refine engagement tactics. Regular meetings and reporting help ensure that all teams are aligned on goals and understand which actions have the strongest impact on retaining customers. This collaborative environment supports continuous improvement and innovation in retention initiatives.

What are the key skills and qualifications needed to thrive as a Retention Analyst, and why are they important?

To thrive as a Retention Analyst, you need strong analytical skills, experience with data analysis, and a background in business, statistics, or a related field. Familiarity with data visualization tools (such as Tableau or Power BI), CRM systems, and advanced Excel or SQL is typically required. Excellent communication, problem-solving abilities, and attention to detail help you translate data insights into actionable retention strategies. These skills are crucial for identifying customer trends and driving initiatives that improve customer loyalty and business growth.
More about Retention Analyst jobs
What states have the most Retention Analyst jobs? States with the most job openings for Retention Analyst jobs include:
What job categories do people searching Retention Analyst jobs look for? The top searched job categories for Retention Analyst jobs are:
Retention Analyst jobs near you
Infographic showing various Retention Analyst job openings in the United States as of June 2026, with employment types broken down into 95% Full Time, 2% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $73,261 per year, or $35.2 per hour.
Member Retention Specialist

Member Retention Specialist

Independent Living Systems

Miami, FL • On-site

Full-time

Posted 18 days ago

Independent Living Systems rating

6.5

Company rating: 6.5 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

We are seeking a Member Retention Specialist to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations.

About the Role:

The Member Retention Specialist plays an essential role in maintaining and enhancing the relationship between the organization and its members. This position focuses on understanding member needs, addressing concerns, and implementing strategies to improve member satisfaction and loyalty. The Member Retention Specialist will analyze member data and feedback to identify trends and develop targeted retention initiatives that align with organizational goals. By collaborating closely with sales, customer service, and care teams, the role ensures a seamless member experience that supports long-term engagement. Ultimately, the Member Retention Specialist contributes to reducing member churn and increasing overall retention rates, which directly impacts the organization's growth and reputation. The Member Retention Specialist will serve as a key driver in identifying the root causes of voluntary and involuntary disenrollment for the organization’s health plans, executing targeted intervention strategies with cross functional partners.

Minimum Qualifications:

  • Bachelor’s degree in Business, Healthcare Administration, Marketing, or a related field.
  • Minimum of 2 years experience in sales, customer service, or member retention within the healthcare or social assistance industry.
  • Strong understanding of healthcare products, services, and regulatory environment in the United States.
  • Working knowledge of Medicare Advantage plan structure and benefits, and state and federal regulatory requirements.
  • Proficiency in CRM software and data analysis tools to track and report on member retention metrics.
  • Demonstrated ability to analyze disenrollment data to identify primary drivers such as benefit dissatisfaction, access issues, cost concerns, or care coordination gaps.
  • Understanding of the state and federal grievance and appeals process and how unresolved complaints correlate with member attrition.
  • Relevant experience may substitute for educational requirement on a year-for-year basis.

Preferred Qualifications:

  • Master's degree in Business, Healthcare Administration, Marketing, or a related field.
  • Direct experience with health plan operations, preferably in a retention, member services, or quality improvement capacity. Experience serving Medicare and/or Medicaid populations in Florida.
  • Familiarity with healthcare compliance standards such as HIPAA.
  • Familiarity with CMS Enrollment Data and Monthly Membership Reports and the ability to translate disenrollment trend data into actionable retention strategies.
  • Experience collaborating with cross-functional teams to align retention efforts with plan performance improvement initiatives.
  • Basic skills in data analytics platforms such as Tableau or Power BI.

Responsibilities:

  • Develop and execute member retention strategies tailored to the healthcare sector to minimize member attrition.
  • Monitor and analyze member feedback, satisfaction surveys, and retention metrics to identify areas for improvement.
  • Collaborate with sales and customer service teams to address member concerns and resolve issues promptly.
  • Develop workflows and processes to identify members experiencing abrasion and conduct interventions through personalized communication to reinforce value and encourage continued membership.
  • Design and implement targeted intervention workflows for members at-risk of disenrolling, including proactive outreach and other interventions as determined necessary.
  • Develop monthly dashboards with enrollment and disenrollment key performance indicators for presentation to senior leadership.
  • Stay informed about industry trends, competitor offerings, and regulatory changes affecting member retention.
  • Train and support internal teams on best practices for member engagement and retention techniques.


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