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Retention Analyst Jobs (NOW HIRING)

The Centers

Retention Specialist

Cleveland, OH · On-site

$19.23/hr

Job Summary Responsible for keeping accurate and timely records of working job seekers, ensuring close contact, case management, up-to-date information, and analyzing employment retention data to ...

thg

PL Market Analyst

Howell, MI · On-site

$146K/yr

In conjunction with State Managers within assigned territory, achieves the annual Personal Lines plan for loss ratio, premium, new business, profile improvement and renewal retention * Analyze blocks ...

thg

PL Market Analyst

Worcester, MA · On-site

$156K/yr

In conjunction with State Managers within assigned territory, achieves the annual Personal Lines plan for loss ratio, premium, new business, profile improvement and renewal retention * Analyze blocks ...

Wow

Business Retention Specialist

Augusta, GA

$21/hr

Work with existing business customers to analyze their business strategy and future growth plans ... Maintain retention quotas and tracking daily activity as established by the department manager

thg

PL Market Analyst

Worcester, MA · On-site

$156K/yr

In conjunction with State Managers within assigned territory, achieves the annual Personal Lines plan for loss ratio, premium, new business, profile improvement and renewal retention * Analyze blocks ...

BCU

Sr Analyst, Marketing & Retention

Vernon Hills, IL · On-site

$80K - $120K/yr

Analyze member behavior, lifecycle journeys, and segment performance to identify high-value and high-risk members, uncover root causes of attrition, and surface retention and re-engagement ...

Wow

Business Retention Specialist

Charleston, SC

$21/hr

Work with existing business customers to analyze their business strategy and future growth plans ... Maintain retention quotas and tracking daily activity as established by the department manager

Wow

Business Retention Specialist

Huntsville, AL

$21/hr

Work with existing business customers to analyze their business strategy and future growth plans ... Maintain retention quotas and tracking daily activity as established by the department manager

InSource Solutions

Retention Specialist

Richmond, VA · On-site +1

Retention Specialist Reports to: Sales Operations Manager Location: Remote Department: Sales ... analysis • Experience working with CRM/ERP systems and maintaining accurate data • Ability to ...

Wow

Business Retention Specialist

Pinellas Park, FL

$21/hr

Work with existing business customers to analyze their business strategy and future growth plans ... Maintain retention quotas and tracking daily activity as established by the department manager

Markel International

Sr. People Analyst

Richmond, VA · On-site +1

$87K - $115K/yr

Deliver analytics, dashboards, and reporting that support workforce priorities including retention, talent planning, and organizational effectiveness. * Connect data points to highlight workforce ...

Wideopenwest

Business Retention Specialist

Augusta, GA · On-site

$21/hr

Work with existing business customers to analyze their business strategy and future growth plans ... Maintain retention quotas and tracking daily activity as established by the department manager

Markel Corporation

Sr. People Analyst

Richmond, VA · On-site

$87K - $115K/yr

Deliver analytics, dashboards, and reporting that support workforce priorities including retention, talent planning, and organizational effectiveness. * Connect data points to highlight workforce ...

Dynamo Software

Financial Analyst, FP&A

Boston, MA

$60K - $95K/yr

Analyze revenue performance and drivers (e.g., ARR trends, churn/retention, bookings, billings) and communicate implications to finance and business partners. * Partner with budget owners to ...

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Retention Analyst information

See salary details

$31K

$73.3K

$130K

How much do retention analyst jobs pay per year?

As of Jul 22, 2026, the average yearly pay for retention analyst in the United States is $73,261.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $87,000.00 per year, depending on experience, location, and employer.

What are Retention Analysts?

Retention Analysts are professionals who analyze customer data to understand why customers stay with or leave a company. Their main goal is to identify patterns and trends related to customer retention and churn, using data-driven insights to recommend strategies that improve customer loyalty. They often work closely with marketing, customer service, and product teams to develop initiatives that keep customers engaged. Retention Analysts use various tools and techniques, such as statistical analysis and predictive modeling, to help organizations reduce customer loss and increase long-term value.

Why is Gen Z struggling to get jobs?

Retention Analysts, like many entry-level roles, may find it challenging for Gen Z candidates due to factors such as limited work experience, skills gaps, or competition from more experienced applicants. Developing relevant skills, certifications, and understanding workplace expectations can improve their employment prospects.

What does a retention analyst do?

A retention analyst is responsible for analyzing customer data to identify patterns and develop strategies to improve customer retention and reduce churn. They use tools like SQL, Excel, and analytics platforms to track key metrics and inform marketing or product decisions. The role often requires strong analytical skills and understanding of customer behavior.

What is the difference between Retention Analyst vs Customer Success Analyst?

AspectRetention AnalystCustomer Success Analyst
Required CredentialsBachelor's degree in business, marketing, or related field; data analysis skillsBachelor's degree in business, communications, or related field; customer service experience
Work EnvironmentData-driven, analytical setting, often in finance, marketing, or SaaS companiesCustomer-facing roles in SaaS, tech, or service industries
Employer & Industry UsageUsed in marketing, SaaS, finance to improve customer retentionCommon in SaaS, tech, and service sectors to enhance customer experience
Search & Comparison IntentUnderstanding roles related to customer retention and data analysisUnderstanding roles focused on customer success and relationship management

While both roles aim to improve customer relationships, a Retention Analyst primarily analyzes data to identify retention strategies, whereas a Customer Success Analyst focuses on engaging with customers to ensure satisfaction and loyalty.

What jobs pay 500,000 a year in the US?

In the US, high-paying roles such as senior executives, specialized surgeons, and successful entrepreneurs can earn $500,000 or more annually. Certain finance, technology, and legal positions, especially with bonuses or profit sharing, also reach this level, often requiring advanced skills, extensive experience, and advanced certifications.

What jobs make $1,000,000 a year?

Retention Analysts typically do not earn $1,000,000 annually; such high salaries are usually associated with executive roles like CEOs, investment bankers, or successful entrepreneurs. High earnings in these fields often require extensive experience, advanced skills, and significant responsibility. Most roles in data analysis or marketing, including retention analysis, have salaries well below this threshold.

How does a Retention Analyst typically interact with marketing and customer service teams to improve customer retention rates?

A Retention Analyst works closely with both marketing and customer service teams to share insights on customer behavior, churn risk, and the effectiveness of retention campaigns. They often analyze customer data and feedback, then collaborate with marketing to develop targeted communication strategies and with customer service to refine engagement tactics. Regular meetings and reporting help ensure that all teams are aligned on goals and understand which actions have the strongest impact on retaining customers. This collaborative environment supports continuous improvement and innovation in retention initiatives.

What are the key skills and qualifications needed to thrive as a Retention Analyst, and why are they important?

To thrive as a Retention Analyst, you need strong analytical skills, experience with data analysis, and a background in business, statistics, or a related field. Familiarity with data visualization tools (such as Tableau or Power BI), CRM systems, and advanced Excel or SQL is typically required. Excellent communication, problem-solving abilities, and attention to detail help you translate data insights into actionable retention strategies. These skills are crucial for identifying customer trends and driving initiatives that improve customer loyalty and business growth.
More about Retention Analyst jobs
What states have the most Retention Analyst jobs? States with the most job openings for Retention Analyst jobs include:
What job categories do people searching Retention Analyst jobs look for? The top searched job categories for Retention Analyst jobs are:
Retention Analyst jobs near you
Infographic showing various Retention Analyst job openings in the United States as of July 2026, with employment types broken down into 89% Full Time, 6% Part Time, 1% Temporary, and 4% Contract. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution, with an average salary of $73,261 per year, or $35.2 per hour.
Retention Specialist

Retention Specialist

The Centers

Cleveland, OH • On-site

$19.23/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 14 days ago

Job description

At The Centers, meaningful work is grounded in a culture where people feel valued. As a 2026 USA TODAY Top Workplaces winner, the organization is nationally recognized, based entirely on employee feedback, for trust, purpose, and care. This Retention Specialist position plays an important role in advancing our mission and supporting the communities we serve.
Job Summary
Responsible for keeping accurate and timely records of working job seekers, ensuring close contact, case management, up-to-date information, and analyzing employment retention data to inform program team members. Monitor working job seekers' job performance, progress and possible challenges for retaining employment, address those challenges, develop retention strategies and maintain communication for up to 1 year. Responsible for developing, managing and matching job seekers to appropriate workforce internship sites, while assisting Workforce Interns in all activities related to obtaining and securing self-sustaining employment.
Job Qualifications
  • High School Diploma or equivalent required with 4 years of relevant experience required.
  • Bachelor's degree in related area preferred.
  • Exposure to or experience working with clients in transition to finding employment.
  • Must have demonstrated experience working with electronic platforms (i.e. Microsoft software, internet, databases, and virtual learning platforms).
  • Requires travel to other facilities and meetings. Must be able to travel between locations, without issues, by way of own means. Driver's license and personal vehicle strongly preferred.
  • Flexible schedule to work outside of normal business hours for program and job seeker needs and to attend trainings and meetings.
  • Bilingual in oral and written English, Spanish required.

Job Duties & Responsibilities
  • Develop and maintain, at a minimum, monthly contact with workforce interns, employed clients and supervisors of working clients to manage any and all challenges that clients might face in retaining employment by providing necessary supportive services.
  • Develop and implement strategies for successful internship site partnership, job placements and employment retention efforts.
  • Travel to worksites to meet and support employed El Barrio graduates regularly for up to 1 year of employment.
  • Assist job seekers in serving as a liaison with employer and internship sites if needed, in issues related to retention with the goal of successful employment retention for long-term success.
  • Direct workshops and instruct classes within the Job Readiness / Job Search program, as needed and requested.
  • Conduct research, interviews and collect information necessary for, and produce, client success stories to be utilized in reports, grants and publications.
  • Maintain, analyze and explain statistics on all aspects of retention and internships for presentations, reports and compliance purposes for both internal and external stakeholders.

About The Centers
The Centers provide health, family, and workforce services at 11 locations throughout Greater Cleveland, creating life-changing solutions for people to lead healthier and more successful lives. We strive to be a service-oriented workplace that pioneers and co-creates solutions while fostering belonging in a community where our team members thrive.
Our Workforce Center impacts local communities through the linkage of underserved job seekers with local employers through our culturally competent job readiness training, case management, national third party certifications, job placements and retention support with a large network of corporate partners. Through our training tracks in Customer Service, Hospitality, Pharmacy, and general job readiness in both English and Spanish, we are able to provide essential skills to our job seekers and to help prepare them for success in today's workplace.
Wellbeing and Benefits
Providing quality benefits to our staff is important to us. Just as important is our staff's well-being. That's why we offer a number of choices to meet the different needs of our staff.
  • Choice of medical and dental plans
  • Health Savings Account
  • Flexible Spending Account for Health and Dependent Care
  • Vision
  • Support for continuing education and credential renewal
  • Life Insurance
  • Retirement Savings (401k) with a company contribution
  • Mental Health Support
  • Employee Assistance Program
  • Calm Subscription
  • Short and Longterm Disability

The Centers is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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