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Retention Analyst Jobs Near Me

BC Forward

Data Analyst Intermediate

Columbus, OH · On-site

$34/hr

Data Analyst Intermediate Location: Columbus, OH 43240 - 100% on-site Duration: Contract - 11 ... Apply records appraisal principles, legal hold requirements, and data retention policies to ...

Express

Customer Data Analyst

Columbus, OH

Analyze and report on core customer file KPIs, including acquisition, retention, reactivation, frequency, spend, and lifetime value * Perform deep-dive analysis to understand the drivers behind ...

Express

Customer Data Analyst

Columbus, OH · On-site

Analyze and report on core customer file KPIs, including acquisition, retention, reactivation, frequency, spend, and lifetime value * Perform deep-dive analysis to understand the drivers behind ...

Express

Customer Data Analyst

Columbus, OH

This specialist-level role focuses on analyzing customer KPIs, identifying trends in acquisition, retention, and reactivation, and evaluating the impact of product, shopping experience and marketing ...

Quantum Health

Pricing Analyst

Dublin, OH · Remote

... client retention. Partner with Sales and Client Success to support pricing discussions Analyze ... historical pricing, claims, and utilization data to help articulate value propositions Maintain and ...

Quantum Health

Pricing Analyst

Dublin, OH · Remote

... client retention. Partner with Sales and Client Success to support pricing discussions Analyze ... historical pricing, claims, and utilization data to help articulate value propositions Maintain and ...

APCO Holdings

Reinsurance Analyst

Westerville, OH

We retain applicant data only as long as necessary for the hiring process or as required by law. We ... reviewing applications, analyzing resumes, or assessing responses and identifying potential ...

APCO Holdings

Reinsurance Analyst

Westerville, OH

We retain applicant data only as long as necessary for the hiring process or as required by law. We ... reviewing applications, analyzing resumes, or assessing responses and identifying potential ...

Kimley-Horn

Civil Engineering Analyst

Columbus, OH

Utilize technical software programs on a regular basis to analyze, produce, and QC deliverables for ... We take pride in how our employee retention, robust benefits package, and company values have led ...

Kimley-Horn

Civil Engineering Analyst

Columbus, OH

Utilize technical software programs on a regular basis to analyze, produce, and QC deliverables for ... We take pride in how our employee retention, robust benefits package, and company values have led ...

Kimley-Horn

Civil Engineering Analyst

Columbus, OH

Utilize technical software programs on a regular basis to analyze, produce, and QC deliverables for ... We take pride in how our employee retention, robust benefits package, and company values have led ...

Kimley-Horn

Civil Engineering Analyst

Columbus, OH · On-site

Utilize technical software programs on a regular basis to analyze, produce, and QC deliverables for ... We take pride in how our employee retention, robust benefits package, and company values have led ...

Sedgwick

Program Design Analyst

New Albany, OH · On-site

Generates ad hoc reporting and analysis as requested by management. * Compiles and analyzes ... Management retains the discretion to add or to change the duties of the position at any time.

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Retention Analyst information

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How much do retention analyst jobs pay per year?

As of Aug 10, 2026, the average yearly pay for retention analyst in the United States is $73,261.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $87,000.00 per year, depending on experience, location, and employer.
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Retention Analyst jobs near you
A map of the United States highlighting the number of Retention Analyst job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Retention Analyst job openings in each state, with California having the most at 2 and Hawaii the least at 0.

Client Retention Specialist (Remote)

Beyond Finance

Columbus, OH • On-site, Remote

$13.75 - $18.75/hr

Full-time

Re-posted 15 days ago

Beyond Finance rating

8.5

Company rating: 8.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

About The Role

Our Customer Success Team serves as the primary point of contact for valued customers enrolled in Beyond Finance's financial hardship programs. Our Retention Specialists play a critical role in ensuring the continued loyalty of our Beyond customer base. As a Retention Specialist, your primary responsibility will be to educate and assist clients who are facing financial hardship and exploring options to become debt-free. You will play a crucial role in retaining clients within the Beyond Finance financial hardship debt program. In this position, you will interact with clients primarily through inbound phone calls and be responsible for deescalating upset clients, empathizing with their financial difficulties, and helping them navigate the Beyond Finance program. Their primary focus is on our at-risk customers who are struggling with the use and/or value of their enrolled program, requiring creative problem solving to help them better realize and understand the value of their decision.

Key Responsibilities:

  • Educate Clients: Provide comprehensive information about the Beyond Finance financial hardship debt program to clients, ensuring they have a clear understanding of the benefits, process, and available options.
  • Empathize and Deescalate: Display empathy and active listening skills to understand and deescalate upset clients, addressing their concerns and alleviating their stress regarding their financial situation.
  • Navigate CRM System: Effectively use our Customer Relationship Management (CRM) system to quickly access and comprehend client information, including their current financial status and program progress. Maintain accurate and detailed records of all client interactions and program progress in the CRM system.
  • Analyze Financial Situation: Assess the client's current financial situation and determine the most appropriate options to help them achieve their goal of becoming debt-free.
  • Retain Clients: Collaborate with clients to develop customized solutions that align with their financial goals, and encourage them to remain in the Beyond Finance program.
  • Achieve Retention Goals: Meet or exceed retention targets and earn commissions based on your ability to enable clients to achieve their financial objectives.
  • Above all else, provide a best-in-class customer service experience over the phone and through various communication tools responding to client requests and anticipating unstated needs

What We Look For

  • Required - Experience in Retention, Sales, or Collections
  • High school diploma or equivalent (Associate's or Bachelor's degree is a plus)
  • Ability to work in a fast-paced environment and handle high call volumes
  • Resilient and able to remain calm under pressure
  • Demonstrated ability to negotiate and deescalate client issues effectively  
  • Tech saavy and proficiency with a Client Relationship Management system (CRM)
  • Strong customer focus and adaptability to different personality types
  • Strong verbal and written communication skills along with active listening
  • Supports team/department collaboration & inclusion
  • Troubleshooting  and problem solving skills 
  • Ability to multi-task, set priorities and manage time effectively
  • Willingness to adapt to a changing environment and learn about new financial solutions.

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