ZipRecruiter

Log In

1

Retention Analyst Jobs in California (NOW HIRING)

Everlane

Retention Marketing Manager

Los Angeles, CA · Hybrid

$81K - $120K/yr

We're looking for a Manager of Retention Marketing to deepen engagement and grow customer lifetime ... You'll partner closely with Creative, Merchandising, Analytics, and Engineering to bring ...

Everlane

Retention Marketing Manager

Los Angeles, CA · On-site

$81K - $120K/yr

We're looking for a Manager of Retention Marketing to deepen engagement and grow customer lifetime ... You'll partner closely with Creative, Merchandising, Analytics, and Engineering to bring ...

Catasys Health

REMOTE Data Analyst

Los Angeles, CA · Remote

Find actionable strategic insights through funnels, cohort analyses, user segmentation, retention analyses and regression models to help us grow our products. * Data storytelling: quantify user ...

Catasys Health

REMOTE Data Analyst

Los Angeles, CA · On-site +1

Find actionable strategic insights through funnels, cohort analyses, user segmentation, retention analyses and regression models to help us grow our products. * Data storytelling: quantify user ...

next page

Showing results 1-20

All JobsRetention Analyst JobsRetention Analyst Jobs in California

Retention Analyst information

See California salary details

$30.6K

$72.3K

$128.3K

How much do retention analyst jobs pay per year?

As of Aug 10, 2026, the average yearly pay for retention analyst in California is $72,302.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,800.00 and $85,900.00 per year, depending on experience, location, and employer.

What is a retention analyst?

Retention Analysts are professionals who analyze customer data to understand why customers stay with or leave a company. Their main goal is to identify patterns and trends related to customer retention and churn, using data-driven insights to recommend strategies that improve customer loyalty. They often work closely with marketing, customer service, and product teams to develop initiatives that keep customers engaged. Retention Analysts use various tools and techniques, such as statistical analysis and predictive modeling, to help organizations reduce customer loss and increase long-term value.

What is the difference between Retention Analyst vs Customer Success Analyst?

AspectRetention AnalystCustomer Success Analyst
Required CredentialsBachelor's degree in business, marketing, or related field; data analysis skillsBachelor's degree in business, communications, or related field; customer service experience
Work EnvironmentData-driven, analytical setting, often in finance, marketing, or SaaS companiesCustomer-facing roles in SaaS, tech, or service industries
Employer & Industry UsageUsed in marketing, SaaS, finance to improve customer retentionCommon in SaaS, tech, and service sectors to enhance customer experience
Search & Comparison IntentUnderstanding roles related to customer retention and data analysisUnderstanding roles focused on customer success and relationship management

While both roles aim to improve customer relationships, a Retention Analyst primarily analyzes data to identify retention strategies, whereas a Customer Success Analyst focuses on engaging with customers to ensure satisfaction and loyalty.

How does a retention analyst typically interact with marketing and customer service teams to improve customer retention rates?

A Retention Analyst works closely with both marketing and customer service teams to share insights on customer behavior, churn risk, and the effectiveness of retention campaigns. They often analyze customer data and feedback, then collaborate with marketing to develop targeted communication strategies and with customer service to refine engagement tactics. Regular meetings and reporting help ensure that all teams are aligned on goals and understand which actions have the strongest impact on retaining customers. This collaborative environment supports continuous improvement and innovation in retention initiatives.

What are the key skills and qualifications needed to thrive as a retention analyst?

To thrive as a Retention Analyst, you need strong analytical skills, experience with data analysis, and a background in business, statistics, or a related field. Familiarity with data visualization tools (such as Tableau or Power BI), CRM systems, and advanced Excel or SQL is typically required. Excellent communication, problem-solving abilities, and attention to detail help you translate data insights into actionable retention strategies. These skills are crucial for identifying customer trends and driving initiatives that improve customer loyalty and business growth.
What are popular job titles related to Retention Analyst jobs in California? For Retention Analyst jobs in California, the most frequently searched job titles are:
What job categories do people searching Retention Analyst jobs in California look for? The top searched job categories for Retention Analyst jobs in California are:
Retention Analyst jobs near you
Infographic showing various Retention Analyst job openings in California as of August 2026, with employment types broken down into 90% Full Time, 7% Part Time, 2% Temporary, and 1% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $72,302 per year, or $34.8 per hour.

Senior Data Analyst (Retention & SaaS Analytics)

SpotOn: Sales

San Francisco, CA • On-site

$150K - $170K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago

SpotOn rating

6.2

Company rating: 6.2 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

219th of 242 rated software companies

Job description

About SpotOn
We're not just building restaurant tech, we're giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.
  • Named the #1 Restaurant POS by G2 (Summer 2026), based on ratings from real users
  • Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users
  • Awarded Great Places to Work and Built In's Best Workplaces for multiple years running

We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you're looking to make an impact with heart and hustle, SpotOn is the place for you.
Senior Data Analyst,
This is a hybrid position, 3-4x/week in our San Francisco office.
Why this role exists
Behind every renewal, cancellation, software adoption, and support conversation is an opportunity to better understand what helps our merchants succeed. This role exists to turn those signals into action.
You'll help SpotOn understand the moments that matter throughout a merchant's journey, from their first interaction with our platform to go-live, and long-term success. You'll uncover what helps merchants thrive, where we can improve, and how we can build better experiences at every stage. Your work will influence decisions across Customer Experience, Sales, Finance, Product, and Engineering.
The impact you'll have
Retention is one of the highest-leverage opportunities at SpotOn. Every improvement means more merchants growing their business with us, stronger recurring revenue, and better products built from real customer insights.
As the owner of merchant retention and SaaS analytics, you'll help shape how we measure success, prioritize investments, and make decisions across the company. It's an opportunity to influence strategy through data.
Our team
You'll join a Finance & Data Analytics team where ownership is part of how we work. We build systems that make trusted insights available to everyone, helping teams spend less time finding answers and more time helping merchants succeed.
What you'll accomplish
You'll own the analytics that power SpotOn's merchant retention and SaaS business.
You'll:
  • Identify the drivers behind merchant retention, churn, and software adoption.
  • Build trusted metrics, dashboards, and analyses used by executives and cross-functional leaders.
  • Partner with Product, Customer Success, Finance, Sales, and Engineering to turn insights into action.
  • Create scalable reporting, data models, and AI-powered workflows that reduce manual work and improve decision making.
  • Measure the impact of retention initiatives so we invest in what works.

Some weeks you'll spend hours in SQL untangling a complex problem. Other weeks you'll present recommendations to executives, automate recurring analyses, or build tools that eliminate repetitive work.
Success in this role is measured by the decisions you help the business make, and ultimately, by merchants who stay, grow, and succeed with SpotOn. If you see a problem worth solving, you have the ownership to solve it and the support to make it happen.
You should apply if you...
  • Notice when a merchant, a process, or a metric doesn't add up and treat that as an opportunity.
  • Aren't satisfied stopping at "churn is up" - you need to know why, down to the root cause, even when the answer is uncomfortable.
  • Like going deep enough to become the person people ask about a problem, but know when "good enough" beats another week of polish.
  • Aren't afraid to pick up a new tool, language, or AI assistant mid-project if it gets you to the answer faster.
  • Enjoy tinkering with AI coding tools like Claude Code/Codex as a way to move faster on real analysis.
  • Want your work to outlive the request it came from - you'd rather build the dashboard or create a scalable process after answering the same questions too many times
  • Believe in data-driven decisions, but have the judgment to know when the data isn't there yet and a decision still has to be made.
  • Have a track record of working well across Finance, Sales and Customer Success because the best answer to a retention question rarely lives in one team.

What we're looking for
  • 5+ years of experience in Analytics, Business Intelligence, or a related analytical role, ideally with experience in the Software industry.
  • Advanced SQL skills with experience working in cloud data warehouses (Snowflake preferred).
  • Experience with customer retention analyses
  • Experience building dashboards and reporting in Power BI or similar BI tools.
  • Strong analytical and problem-solving skills with the ability to investigate complex business questions.
  • Experience translating data into clear business recommendations.
  • Comfortable working independently in a fast-paced, ambiguous environment.
  • Experience with Python, dbt, AI coding assistants, or workflow automation tools is a plus.
  • Excellent communication skills and a collaborative mindset.
  • Bonus Point: Experience with Netsuite (or comparable ERP), SaaS metrics, subscription businesses

Compensation:
  • Our base pay range is $150,000-$170,000 for this role
  • Please note the salary range listed is just one component of a competitive compensation package, which includes a company stock plan
  • Offers will be reflective of the candidate's location and experience.

Benefits:
At SpotOn, we put people above everything else. We're known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech. We can't take care of our clients without taking care of our employees first, and that's why we invest in you with a competitive benefits package which includes:
  • Medical, Dental, and Vision Insurance
  • 401(k) with company match
  • RSUs
  • Paid vacation, 10 company holidays, sick time, and volunteer time off
  • Employee Resource Groups to build community and inclusion at work
  • Monthly cell phone and internet stipend
  • Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development

We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@spoton.com). If something seems suspicious, please contact us at careers@spoton.com.
SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.
Work authorization in the U.S. is required. Visa sponsorship is not available for this role.
SpotOn is an E-Verify company.

What SpotOn employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply