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Retention Manager Jobs in Chicago, IL (NOW HIRING)

SKY SERVICES LLC

Retention Agent

Schaumburg, IL · On-site

$17 - $20/hr

Re-negotiate contracts in an effort to retain customer business ... Manage customer accounts * Answer consumer questions about their policy, claims and/or billing

Sky

Retention Agent

Schaumburg, IL · On-site

$17 - $20/hr

Re-negotiate contracts in an effort to retain customer business ... Manage customer accounts * Answer consumer questions about their policy, claims and/or billing

Swanson Health

Retention Marketing Manager

Chicago, IL · Remote

The Retention Marketing Manager will be responsible for growing customer lifetime value by developing, executing, and optimizing marketing strategies that keep existing Swanson customers engaged ...

Local Eclectic

Retention Marketing Manager

Chicago, IL · On-site

Position Summary We're looking for a Retention Marketing Manager to own the customer lifecycle across email, SMS, and - soon - in-person retail and café touchpoints. You'll be the primary driver of ...

Local Eclectic

Retention Marketing Manager

Chicago, IL · On-site

Position Summary We're looking for a Retention Marketing Manager to own the customer lifecycle across email, SMS, and -- soon -- in-person retail and café touchpoints. You'll be the primary driver ...

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All JobsRetention JobsRetention Manager JobsRetention Manager Jobs in Chicago, IL

Retention Manager information

See Chicago, IL salary details

$25.1K

$53.9K

$87.2K

How much do retention manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for retention manager in Chicago, IL is $53,918.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,109.00 and $60,558.00 per year, depending on experience, location, and employer.

What does a retention manager do?

A Retention Manager is responsible for developing strategies to improve customer loyalty and reduce churn. They analyze customer data, create engagement initiatives, and collaborate with marketing and customer service teams to enhance the overall customer experience. Their goal is to build long-term relationships with customers, ensuring satisfaction and repeat business.

What are the common challenges faced by a retention manager, and how can they be addressed?

Retention Managers often face the challenge of identifying early signs of customer dissatisfaction and developing tailored strategies to improve engagement and loyalty. Balancing personalized outreach with scalable processes, analyzing large volumes of customer data, and collaborating across departments are typical hurdles in this role. Success often requires staying updated with industry trends, fostering strong communication channels with both customers and internal teams, and continuously testing and refining retention initiatives. By proactively addressing these challenges, Retention Managers play a crucial role in minimizing churn and supporting long-term business success.

What are the key skills and qualifications needed to thrive in the retention manager position, and why are they important?

To thrive as a Retention Manager, you need expertise in customer relationship management, data analysis, and strategy development, often supported by a degree in business, marketing, or a related field. Familiarity with CRM software, marketing automation tools, and data analytics platforms is commonly required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are standout soft skills for this position. These combined competencies ensure effective design and execution of retention strategies, driving sustained customer loyalty and business growth.

What is the role of a retention manager?

A retention manager is responsible for developing strategies to improve customer loyalty and reduce churn. They analyze customer data, create engagement campaigns, and collaborate with sales and marketing teams to retain existing clients. Strong communication skills and familiarity with CRM tools are often essential for this role.

What are the most commonly searched types of Retention jobs in Chicago, IL?

The most popular types of Retention jobs in Chicago, IL are:

What are popular job titles related to Retention Manager jobs in Chicago, IL?

For Retention Manager jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Retention Manager jobs in Chicago, IL look for?

The top searched job categories for Retention Manager jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Retention Manager jobs?

Cities near Chicago, IL with the most Retention Manager job openings:

Retention Manager jobs near you
Infographic showing various Retention Manager job openings in Chicago, IL as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $53,918 per year, or $25.9 per hour.

Retention Agent

SKY SERVICES LLC

Schaumburg, IL • On-site

$17 - $20/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 3 days ago

Job description

Outside of a home, vehicles are the second biggest financial investment a person can make. Not only are the costs of vehicles going up, the cost of vehicle repairs are as well. The average car loan in the United States is now 72-months at a cost of $550 dollars per month. On top of that, consumers have to worry about unexpected car repairs, be it a $90 sensor of a $4,000 transmission.

Simply put: Owning a car can be expensive and stressful.

That’s where we come in!

Here at Sky Auto Protection – a leader in the vehicle service contract industry – we provide consumers with an easy and affordable solution to protect themselves against unexpected vehicle repairs. As a nationwide provider of certified vehicle service contracts (commonly referred to as extended warranties), we protect tens of thousands of consumers nationwide by covering the cost of parts, labor, taxes, rental, roadside services, and even hotel and food reimbursement in the worst case scenario of breaking down far from home.

We are currently looking for driven, dedicated individuals to join our Customer Service team. As a Retention Agent for Sky Auto Protection, you will:

  • Re-negotiate contracts in an effort to retain customer business
  • Manage customer accounts
  • Answer consumer questions about their policy, claims and/or billing
  • Work with cross functional team members including finance, billing, sales, and administrators
  • Always remain positive in the face of adversity

All of our Retentions Agents receive the following:

  • Hourly wage plus commission
  • Paid training
  • Paid vacation and sick leave

We would like applicants to be proficient in Microsoft Office (Word, Excel, PowerPoint) and Customer Relationship Management software, but is not necessary for employment consideration.

While we would prefer applicants with retention/customer service experience, it is not required as we are confident in our training program, regardless of work experience or background.

If you are reliable, dedicated, committed, willing to exceed expectations and eager to work, you would be a perfect member to our team!

Sky Auto Protection is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Experience level:

  • 1 year

Shift:

  • 8 hour shift
  • Day shift
  • Evening shift

Weekly day range:

  • Monday to Friday
  • Weekends as needed

Work setting:

  • In-person

License/Certification:

  • Driver's License (Preferred)

Work Location: In person

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