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Retention Manager Jobs in Toronto, ON (NOW HIRING)

Smythe

Manager, CRM & Retention

Toronto, ON · On-site

... Manager to own retention engine, from email and SMS to lifecycle strategy, digital loyalty mechanics, and customer lifetime value growth. Sitting at the centre of the marketing team, this role is ...

Dermalogica

Retention Specialist

Toronto, ON · On-site

Own the monthly CRM calendar across Email, SMS, and Push. Lead the expansion into new channels ... Tangible evidence of driving Retention Rate improvements and increasing Returning User Growth.

AlgaeCal

Retention Marketing Manager

Toronto, ON · Remote

CA$120K/yr

You're a lifecycle marketing expert who knows how to build smart, personalized customer journeys that drive retention, loyalty, and revenue. You're great at creating and managing campaigns across ...

AlgaeCal

Retention Marketing Manager

Toronto, ON

CA$120K/yr

You're a lifecycle marketing expert who knows how to build smart, personalized customer journeys that drive retention, loyalty, and revenue. You're great at creating and managing campaigns across ...

Lincoln Electric

Strategic Account Manager

Toronto, ON · On-site

CA$77K - CA$96K/yr

Revenue Growth & Retention: Manage a high-value portfolio, ensuring 95%+ retention while identifying opportunities within new plants or business units. * Market Intelligence: Stay ahead of industrial ...

Lincoln Electric

Strategic Account Manager

Toronto, ON · On-site

CA$77K - CA$96K/yr

Revenue Growth & Retention: Manage a high-value portfolio, ensuring 95%+ retention while identifying opportunities within new plants or business units. * Market Intelligence: Stay ahead of industrial ...

Bmo

Marketing Manager, Lifecycle Marketing

Toronto, ON · On-site

CA$56K - CA$103K/yr

Develops, recommends and executes marketing plans for initiatives to include customer marketing and communications, integrated sales, promotion/incentive, acquisition/retention. Manages cross ...

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Retention Manager information

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$23.4K

$50.1K

$81.1K

How much do retention manager jobs pay per year?

As of Aug 27, 2026, the average yearly pay for retention manager in Toronto, ON is $50,132.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,082.00 and $56,306.00 per year, depending on experience, location, and employer.

What does a retention manager do?

A Retention Manager is responsible for developing strategies to improve customer loyalty and reduce churn. They analyze customer data, create engagement initiatives, and collaborate with marketing and customer service teams to enhance the overall customer experience. Their goal is to build long-term relationships with customers, ensuring satisfaction and repeat business.

What are the common challenges faced by a retention manager, and how can they be addressed?

Retention Managers often face the challenge of identifying early signs of customer dissatisfaction and developing tailored strategies to improve engagement and loyalty. Balancing personalized outreach with scalable processes, analyzing large volumes of customer data, and collaborating across departments are typical hurdles in this role. Success often requires staying updated with industry trends, fostering strong communication channels with both customers and internal teams, and continuously testing and refining retention initiatives. By proactively addressing these challenges, Retention Managers play a crucial role in minimizing churn and supporting long-term business success.

What are the key skills and qualifications needed to thrive in the retention manager position, and why are they important?

To thrive as a Retention Manager, you need expertise in customer relationship management, data analysis, and strategy development, often supported by a degree in business, marketing, or a related field. Familiarity with CRM software, marketing automation tools, and data analytics platforms is commonly required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are standout soft skills for this position. These combined competencies ensure effective design and execution of retention strategies, driving sustained customer loyalty and business growth.

What is the role of a retention manager?

A retention manager is responsible for developing strategies to improve customer loyalty and reduce churn. They analyze customer data, create engagement campaigns, and collaborate with sales and marketing teams to retain existing clients. Strong communication skills and familiarity with CRM tools are often essential for this role.

What are popular job titles related to Retention Manager jobs in Toronto, ON?

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What job categories do people searching Retention Manager jobs in Toronto, ON look for?

The top searched job categories for Retention Manager jobs in Toronto, ON are:

What cities near Toronto, ON are hiring for Retention Manager jobs?

Cities near Toronto, ON with the most Retention Manager job openings:

Retention Manager jobs near you
Infographic showing various Retention Manager job openings in Toronto, ON as of August 2026, with employment types broken down into 100% Full Time. Highlights an 91% In-person, and 9% Remote job distribution, with an average salary of $50,132 per year, or $24.1 per hour.

Lease Retention Manager

Oakville, ON

Lexus of Oakville
See more jobs at Lexus of Oakvilleexternal

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 10 days ago

Job description

LEASE RETENTION MANAGER
LEXUS OF OAKVILLE — Part of Zanchin Automotive Group

A rare career opportunity awaits you.

Lexus of Oakville—a Platinum-certified dealer and 11-year Consumers Choice Award winner for Best Lexus Dealership in the GTA—is looking for an experienced, motivated, and Guest-focused Lease Retention Manager to join our award-winning team.  You will be joining a top-performing dealership driven by excellence, integrity, and a commitment to delivering an Amazing Guest Experience.

What’s in it for you

  • Competitive and generous compensation package
    • Structured bonuses based on sales success
    • Enhanced Group Benefits Program (medical, dental, vision, life insurance, and more)
    • Retirement Savings Plan program
    • Ongoing development, coaching, and industry training
    • A dedicated, loyal lease portfolio with existing Guests
    • Opportunity for career advancement within Zanchin Automotive Group
    • Employee preferred pricing for vehicles, travel, gym memberships, cell phones/plans, and more
    • Flexible schedule
    • Ultra-modern facility and strong management support

About the Opportunity

As an integral part of our “we can do that” culture, you will oversee and grow the lease portfolio at Lexus of Oakville. Responsibilities include:

  • Working with the Sales Management team to sell new & preowned vehicles
  • Managing and retaining an existing base of leased-vehicle Guests while driving growth through cost-effective marketing and program enhancements
    • Establishing and pursuing sales/profit objectives through planning, organization, and performance measurement
    • Overseeing the lease vehicle portfolio and negotiating with third-party credits to float transactions
    • Collaborating with the Sales Management Team to purchase new vehicles, sell pre-owned vehicles, and optimize inventory
    • Leading and supporting Vehicle Sales & Leasing Consultants, including setting short- and long-term objectives
    • Professionally closing vehicle lease transactions and managing lease receivables
  • Coaching, training and hands on support with current and future portfolio

About You

The ideal candidate will bring:

  • Minimum 3 years managing a dealership lease portfolio
    • 5+ years of automotive sales experience
    • Previous dealership experience in a similar role
    • OMVIC License and valid Driver’s License with clean abstract
    • Exceptional verbal & electronic communication skills
  • Excellent selling, negotiating, and closing skills
    • Strong attention to detail; organized, strategic, and able to maintain confidentiality
    • A natural ability to build strong relationships and a loyal Guest book quickly
    • Proven track record of generating and handling lease renewal leads
    • Ability to balance profit with high-level Guest service
    • Self-motivated, independent, positive, and professional
    • Comfortable working flexible hours to meet Guest needs
    • A desire to succeed in a fast-paced, high-energy environment

Why Choose Zanchin Automotive Group

  • Nearly 50 years of people-first leadership
    • Career development and advancement across 35+ dealerships
    • A culture centered on transparency, communication, and teamwork
    • Entrepreneurial mindset that welcomes new ideas
    • Competitive compensation, benefits, and employee perks

If you are motivated, Guest-focused, and ready to join our award-winning team at Lexus of Oakville, please forward your resume.  All applications will be kept in the strictest confidence.  Only qualified applicants will be contacted.