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Retention Manager Jobs (NOW HIRING)

Kion

Retention Manager

Boulder, CO · On-site

Job Overview As Retention Manager at Kion, you will own revenue and performance across lifecycle marketing channels including email, SMS,direct mail, as well subscription growth and retention. Key ...

Kion

Retention Manager

Boulder, CO · On-site

$110K - $135K/yr

Job Overview As Retention Manager at Kion, you will own revenue and performance across lifecycle marketing channels including email, SMS,direct mail, as well subscription growth and retention. Key ...

Kion

Retention Manager

Boulder, CO · Hybrid

$110K - $135K/yr

Job Overview As Retention Manager at Kion, you will own revenue and performance across lifecycle marketing channels including email, SMS,direct mail, as well subscription growth and retention. Key ...

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Retention Manager information

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$24.5K

$52.5K

$85K

How much do retention manager jobs pay per year?

As of Jun 15, 2026, the average yearly pay for retention manager in the United States is $52,530.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $59,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Retention Manager position, and why are they important?

To thrive as a Retention Manager, you need expertise in customer relationship management, data analysis, and strategy development, often supported by a degree in business, marketing, or a related field. Familiarity with CRM software, marketing automation tools, and data analytics platforms is commonly required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are standout soft skills for this position. These combined competencies ensure effective design and execution of retention strategies, driving sustained customer loyalty and business growth.

What does a Retention Manager do?

A Retention Manager is responsible for developing strategies to improve customer loyalty and reduce churn. They analyze customer data, create engagement initiatives, and collaborate with marketing and customer service teams to enhance the overall customer experience. Their goal is to build long-term relationships with customers, ensuring satisfaction and repeat business.

What are the common challenges faced by a Retention Manager, and how can they be addressed?

Retention Managers often face the challenge of identifying early signs of customer dissatisfaction and developing tailored strategies to improve engagement and loyalty. Balancing personalized outreach with scalable processes, analyzing large volumes of customer data, and collaborating across departments are typical hurdles in this role. Success often requires staying updated with industry trends, fostering strong communication channels with both customers and internal teams, and continuously testing and refining retention initiatives. By proactively addressing these challenges, Retention Managers play a crucial role in minimizing churn and supporting long-term business success.

More about Retention Manager jobs
What cities are hiring for Retention Manager jobs? Cities with the most Retention Manager job openings:
What are the most commonly searched types of Retention jobs? The most popular types of Retention jobs are:
What states have the most Retention Manager jobs? States with the most job openings for Retention Manager jobs include:
What job categories do people searching Retention Manager jobs look for? The top searched job categories for Retention Manager jobs are:
Retention Manager jobs near you
Infographic showing various Retention Manager job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 61% Full Time, 35% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $52,530 per year, or $25.3 per hour.
Customer Retention Manager

Customer Retention Manager

Arona Home Essentials

Fajardo, PR • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Arona Home Essentials has a long legacy as an industry leader, with continued growth regardless of the economy.  We are built on a foundation of excellence, customer focus, quality products and services. We operate over 50 stores in Iowa, Nebraska, Texas, Illinois, Michigan, Florida, Colorado, Kentucky, Indiana, Missouri, New York, Pennsylvania, and Puerto Rico.  We are currently looking to hire a Customer Retention Manager.

You will have access to a comprehensive benefits package that includes:

  • Paid time off including vacation days, personal days and holidays
  • Unlimited Bonus & Commission opportunities paid monthly
  • Company paid Life Insurance and Long-Term Disability Insurance
  • Medical, Dental, Vision, Life Insurance and Short-Term Disability
  • 401(k) with a company match
  • Ongoing training and development

 Responsibilities:

  • Immediate contact of all customers who have not renewed their lease agreement(s)
  • Maintain updated accurate customer information
  • Help support the overall needs of the store by assisting other associates and acting as key holder in the General Manager's absence
  • Monitor customer payment history and habits and make recommendations to support the customer to ownership
  • Collect money and obtain customer signatures on lease agreements
  • Other tasks as assigned by management
  • Strong leadership skills
  • Good communication and interpersonal skills
  • Professional appearance
  • History of results
  • Aptitude to learn proper collection procedures
  • Effective organization skills
  • Must be 21 years of age or older
  • Position routinely requires lifting, loading and "dollying" merchandise of 50 pounds or more
  • Bi-Lingual a plus!!

Requirements:

Customer Retention Manager must have a valid Driver's License and comply with the Arona Home Essentials Driver Qualification Policy.  Customer Retention Manager must pass a pre-employment drug screening and criminal background investigation. 

EEOC Statement

Arona Home Essentials is an Equal Opportunity Employer. 

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