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Director Retention Jobs (NOW HIRING)

Evoplay

Retention manager

: Retention Manager . - , . : * retention-, lifecycle ; * - engagement . : * direct marketing ; * ; * ; * , , . : * direct- : email, SMS, web push, app push, Telegram bot ; * Content-; * Design ...

Enhanced

Director of Retention

Manhattan, NY · On-site

$180K - $200K/yr

We're looking for a Director of Retention to own and scale our retention strategy across the full customer lifecycle. This role will have full ownership of our CRM ecosystem - including email, SMS ...

Enhanced

Director of Retention

Manhattan, NY

We're looking for a Director of Retention to own and scale our retention strategy across the full customer lifecycle. This role will have full ownership of our CRM ecosystem - including email, SMS ...

Printfresh LLC

Director of Retention

Philadelphia, PA · On-site

Printfresh is searching for a Director of Retention to lead our lifecycle marketing efforts during an exciting and pivotal period of growth. This is a player/coach role, you'll shape the strategy and ...

HighLevel

Director, Customer Retention

Charleston, WV · Remote

As the Director,Customer Retention, you will lead and evolve HighLevel's retention engine across early adoption, de-escalation, frontline care, and customer value realization. You will partner ...

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Director Retention information

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$21.5K

$89.7K

$160K

How much do director retention jobs pay per year?

As of May 31, 2026, the average yearly pay for director retention in the United States is $89,693.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $113,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Director of Retention, and why are they important?

To thrive as a Director of Retention, you need expertise in customer lifecycle management, data analytics, and retention strategy, usually backed by a bachelor's or master's degree in business, marketing, or a related field. Proficiency with CRM platforms, customer segmentation tools, and data visualization software is typically required. Outstanding leadership, communication, and problem-solving skills help you inspire teams and tailor retention initiatives effectively. These competencies are vital to drive customer loyalty, reduce churn, and achieve sustainable business growth.

What are the primary challenges a Director of Retention faces when implementing new customer loyalty initiatives?

A Director of Retention often encounters challenges such as aligning cross-functional teams, integrating new technologies with existing systems, and accurately measuring the impact of loyalty programs. Navigating resistance to change, both internally and from customers, is common, as is maintaining personalized engagement at scale. Success in this role requires strong project management skills, the ability to analyze customer data, and effective communication across marketing, product, and customer service teams.

What does a Director of Retention do?

A Director of Retention is responsible for developing and implementing strategies to retain customers or clients and reduce churn. They analyze customer data, identify reasons for attrition, and work cross-functionally to improve customer satisfaction and loyalty. This role often involves leading a team, setting retention goals, and collaborating with marketing, sales, and product departments to enhance the customer experience. The Director of Retention plays a key part in maximizing long-term value from existing customers and ensuring sustained business growth.

What is the difference between Director Retention vs HR Manager?

AspectDirector RetentionHR Manager
Primary FocusDeveloping retention strategies and reducing turnover at an organizational levelManaging overall HR functions, including recruitment, employee relations, and compliance
Required CredentialsBachelor's degree, experience in HR or talent management, strong communication skillsBachelor's or master's degree in HR, Business, or related field, HR certifications often preferred
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaborationHR departments, employee engagement activities, policy development

While both roles focus on employee management, the Director Retention specializes in strategies to retain talent and reduce turnover, often working at a strategic level. The HR Manager oversees broader HR functions, including recruitment, compliance, and employee relations, with retention being one component of their responsibilities.

What cities are hiring for Director Retention jobs? Cities with the most Director Retention job openings:
What are the most commonly searched types of Retention jobs? The most popular types of Retention jobs are:
What states have the most Director Retention jobs? States with the most job openings for Director Retention jobs include:
What job categories do people searching Director Retention jobs look for? The top searched job categories for Director Retention jobs are:
Director Retention jobs near you
Infographic showing various Director Retention job openings in the United States as of May 2026, with employment types broken down into 2% As Needed, 89% Full Time, 5% Part Time, 2% Temporary, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $89,693 per year, or $43.1 per hour.
Coordinator, Student Success

Coordinator, Student Success

Highland Community College

Freeport, IL

$56.39K - $84.59K/yr

Full-time

Posted 3 days ago

Job description

Coordinator, Student Success

Highland Community College is seeking a student-focused and innovative Coordinator, Student Success to lead and strengthen academic support initiatives that promote student achievement and retention. This full-time position plays a vital role in developing programs and interventions that empower students, especially those at risk, to succeed academically and persist toward their educational goals.

Key Responsibilities

  • Provide leadership in developing and implementing a comprehensive academic support system in collaboration with the Director, Retention and Learning Services.
  • Support retention initiatives by working directly with at-risk students, including those on academic probation or financial aid warning status.
  • Manage and coordinate the Early Alert system, including referrals, student outreach, and collaboration with faculty.
  • Develop individualized learning strategies to help students become resilient and successful learners.
  • Lead the First Year Experience (FYES / LIBS 199) program by developing curriculum, selecting materials, coordinating logistics, and guiding program assessment.
  • Chair the FYES Advisory Committee and oversee continuous program improvement.
  • Teaches one contact hour FYES course each semester, deliver workshops, and monitor student progress.
  • Supervise, train, schedule, and evaluate FYES instructors and Supplemental Instruction staff.
  • Serve as the primary liaison to faculty and academic departments for student support programs.
  • Support Testing Center operations, including administering tests.
  • Collect, analyze, and report data related to Early Alert, FYES, and Supplemental Instruction to inform decision-making.
  • Research and implement best practices in student success programming.
  • Promote academic support services campus-wide to increase awareness and participation.
  • Collaborate across departments to enhance communication, efficiency, and shared institutional knowledge.
  • Perform other duties as assigned.

What We’re Looking For

Education & Experience

  • Master’s degree in developmental education or a related field (required)
  • Minimum of three (3) years of experience in assessing student learning needs or related work
  • Equivalent combination of education and experience may be considered

Skills & Knowledge

  • Knowledge of learning theory, instructional techniques, and curriculum development
  • Understanding of student assessment practices and retention strategies
  • Experience working with a diverse student population
  • Ability to supervise and evaluate staff effectively
  • Strong data analysis skills and ability to use findings to drive program improvements
  • Proficiency in computer systems and educational technologies
  • Excellent written, verbal, and interpersonal communication skills
  • Strong presentation and public speaking abilities
  • Ability to build and maintain relationships across a wide range of stakeholders
  • Sound judgment, professionalism, and commitment to student success

Licenses & Certifications

  • Ability to obtain certification to administer Pearson VUE, CLEP, and DSST exams within 3–6 months of hire (preferred)

Why Join Highland Community College?

  • At Highland Community College, we are committed to fostering a culture rooted in our core values of Integrity, Compassion, and Respect. We seek employees who demonstrate Commitment, strong Interpersonal Skills, Lifelong Learning, and Sound Judgment.
  • Make a direct impact on student success and retention
  • Collaborate within a supportive, student-centered environment
  • Contribute to programs that shape student achievement and long-term success

Salary & Benefits:

  • Salary Range: $56,389 - $84,594
  • Comprehensive benefits package available
    (Details available at www.highland.edu/employment)

How to Apply:

Interested applicants should apply online at www.highland.edu/employment. Applications are not complete until the following materials are submitted:

  • Online application
  • Cover letter
  • Resume
  • Unofficial transcripts
  • Contact information for three professional references

For questions or alternative application methods, please contact Human Resources at 815-599-3426. Applications will be accepted until the position is filled.

Equal Opportunity Employer

Highland Community College is an Equal Opportunity Employer. We encourage applications from veterans, minorities, individuals with disabilities, and candidates from diverse backgrounds.

Apply