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Director Retention Jobs (NOW HIRING)

YMCA

Director Of Membership & Retention

Wichita, KS · On-site

$65K - $80K/yr

The Director of Membership & Retention will have the responsibility of developing and implementing strategies for increasing membership retention through engagement by our frontline staff using our ...

Centurylink

Retention Representatives

La Crosse, WI · On-site

$13/hr

CenturyLink Retention Representatives 333 N Front Street, La Crosse, WI 54601 Hiring for May 11th ... as Direct TV and Verizon products. • Starting base salary $11.00/hr with the opportunity to ...

CenturyLink

Retention Representatives

La Crosse, WI

$13/hr

CenturyLink Retention Representatives 333 N Front Street, La Crosse, WI 54601 Hiring for May 11th ... Promote and sell CenturyLink products and services as well as Direct TV and Verizon products.

Anthony L. Jordan Health

RETENTION SPECIALIST

Rochester, NY · On-site

$19.70 - $20.80/hr

Jordan Health is now seeking a Retention Specialist who, under the guidance of the Director of Quality Assurance, is primarily responsible for engaging and retaining patients in ongoing care, with a ...

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Director Retention information

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$21.5K

$89.7K

$160K

How much do director retention jobs pay per year?

As of Jun 23, 2026, the average yearly pay for director retention in the United States is $89,693.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $113,000.00 per year, depending on experience, location, and employer.

What does a Director of Retention do?

A Director of Retention is responsible for developing and implementing strategies to retain customers or clients and reduce churn. They analyze customer data, identify reasons for attrition, and work cross-functionally to improve customer satisfaction and loyalty. This role often involves leading a team, setting retention goals, and collaborating with marketing, sales, and product departments to enhance the customer experience. The Director of Retention plays a key part in maximizing long-term value from existing customers and ensuring sustained business growth.

What profession makes $400,000 a year?

In the context of a Director of Retention or similar senior roles, annual salaries of $400,000 or more are typically found in executive-level positions such as Chief Customer Officer, Vice President of Customer Success, or other high-level management roles in large organizations. These roles often require extensive experience, leadership skills, and advanced knowledge of customer retention strategies, data analysis, and team management.

What are the key skills and qualifications needed to thrive as a Director of Retention, and why are they important?

To thrive as a Director of Retention, you need expertise in customer lifecycle management, data analytics, and retention strategy, usually backed by a bachelor's or master's degree in business, marketing, or a related field. Proficiency with CRM platforms, customer segmentation tools, and data visualization software is typically required. Outstanding leadership, communication, and problem-solving skills help you inspire teams and tailor retention initiatives effectively. These competencies are vital to drive customer loyalty, reduce churn, and achieve sustainable business growth.

What job makes $10,000 a month without a degree?

A Director of Retention can earn around $10,000 or more per month, especially in large companies or tech firms, often based on experience, leadership skills, and performance. Other high-paying roles without a degree include sales managers, real estate brokers, and certain entrepreneurial ventures, but these typically require significant experience or skills. Most roles with such salaries emphasize expertise, results, and industry knowledge over formal education.

What is the difference between Director Retention vs HR Manager?

AspectDirector RetentionHR Manager
Primary FocusDeveloping retention strategies and reducing turnover at an organizational levelManaging overall HR functions, including recruitment, employee relations, and compliance
Required CredentialsBachelor's degree, experience in HR or talent management, strong communication skillsBachelor's or master's degree in HR, Business, or related field, HR certifications often preferred
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaborationHR departments, employee engagement activities, policy development

While both roles focus on employee management, the Director Retention specializes in strategies to retain talent and reduce turnover, often working at a strategic level. The HR Manager oversees broader HR functions, including recruitment, compliance, and employee relations, with retention being one component of their responsibilities.

What's the highest paying job at Tractor Supply?

The highest paying role at Tractor Supply is typically the Director of Retention or senior leadership positions such as Regional or Store Operations Directors. These roles often offer the highest salaries within the company, reflecting their responsibilities in strategic planning and team management. Compensation varies based on experience, location, and specific responsibilities.

What are the primary challenges a Director of Retention faces when implementing new customer loyalty initiatives?

A Director of Retention often encounters challenges such as aligning cross-functional teams, integrating new technologies with existing systems, and accurately measuring the impact of loyalty programs. Navigating resistance to change, both internally and from customers, is common, as is maintaining personalized engagement at scale. Success in this role requires strong project management skills, the ability to analyze customer data, and effective communication across marketing, product, and customer service teams.

What jobs have the highest retention?

Jobs with high retention rates often include roles in healthcare, education, and government sectors, where stable employment, benefits, and structured schedules are common. Positions such as registered nurses, teachers, and civil service roles tend to have higher retention due to job security and benefits packages.
What cities are hiring for Director Retention jobs? Cities with the most Director Retention job openings:
What are the most commonly searched types of Retention jobs? The most popular types of Retention jobs are:
What states have the most Director Retention jobs? States with the most job openings for Director Retention jobs include:
What job categories do people searching Director Retention jobs look for? The top searched job categories for Director Retention jobs are:
Director Retention jobs near you
Infographic showing various Director Retention job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 82% Full Time, 13% Part Time, 1% Temporary, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $89,693 per year, or $43.1 per hour.
Director Of Membership & Retention

Director Of Membership & Retention

YMCA

Wichita, KS • On-site

$65K - $80K/yr

Full-time

Posted 4 days ago

YMCA rating

6.1

Company rating: 6.1 out of 10

Based on 1,977 frontline employees who took The Breakroom Quiz

489th of 687 rated non-profit organizations

Job description

RELOCATION assistance available. Wichita YMCAs are some of the finest in the nation. Affordable living and great community.
Job Description
GENERAL FUNCTION: The Director of Membership & Retention will have the responsibility of developing and implementing strategies for increasing membership retention through engagement by our frontline staff using our Culture of Excellence model. Critical pieces for success will be modeling culture of excellence behavior directly with staff in the branch setting, developing and leading training/continuous improvements for staff, and working with the Metro office to develop support through our systems. This is a great opportunity for someone with high energy and passion for service of others to make a broad impact on both staff and community members through the YMCA. It is anticipated an average work week will consist of 50 hours to complete duties.
JOB RESPONSIBILITIES
1. Routinely work in all association branches to evaluate service quality of branch level Membership Service Associates and Membership Directors. Ensuring standards are in place and adhered to while observing trends among staff and members.
2. Work alongside Marketing to support the development of membership recruitment strategies that align with current member engagement.
3. Continuous development and implementation of relevant, high quality member engagement strategies through modeling and training staff.
4. Lead Membership Cabinet to support, direct and maintain consistency among branch level Membership Department Directors and Metro support services.
5. Provide on-going development of Membership Directors for sustainable training and management of frontline staff.
6. Maintain the Membership Operations Manual with current and new processes and procedures for use by branch staff.
7. Accountable for annual budget development, monthly budget monitoring, and achievement of budget.
8. Actively participate in the Annual Campaign and events to help attain association goal.
9. Child Abuse Prevention - Responsible for adhering to boundary policies, attending required training, reporting concerns, following mandated reporting policy, fulfilling job-specific responsibilities such as maintaining and securing unused areas, and ensuring proper sign-in/out procedures.
EFFECT ON END RESULT: Membership retention increases through authentic engagement with staff leading to increased usage and sustained revenue.
Qualifications
MINIMUM ENTRY REQUIREMENTS
Education/Experience Requirements:
Bachelor's degree required, master's degree preferred
A minimum of 7 years of relevant work experience in customer service and/or hospitality senior-level management required
Minimum 5 years' experience implementing and managing culture defining standards
Job Requirements:
Commitment to the YMCA mission, vision and values
Be an example of bringing energy and engagement to members
Must be willing to travel to all branch locations
Must attend New Employee Orientation within 30 days of hire
Learn all emergency procedures and action plans that apply to branches
Understand and abide by all policies and procedures set forth by the association
Work a schedule that reflects the needs of the association; including weekends and evenings
Essential Functions
Physical/Mental Requirements:
Must be able to routinely perform the following physical activities; climb stairs, bend, stoop, kneel, twist, reach with hands, sit, stand and/or sit for extended periods of time, walk, lift and/or move up to 30 pounds, have finger dexterity, grasp, perform repetitive motions, talk, hear and have visual acuity to perform detailed tasks
Must have ability to communicate effectively, both orally and in writing
Must possess problem solving, organizational and task management skills; ability to make independent and sound decisions in a rapidly changing environment
Must be detail oriented and exhibit a high degree of accuracy and alertness
Must exhibit initiative in the absence of supervision
Must be able to relate to and work with diverse groups of people in a friendly and consistent manner
Must work collaboratively as a team member as well as independently and lead by assigned goals, duties and deadlines
Must possess ability to exercise high levels of discretion and confidentiality
Maintain a neat and professional appearance at all times
Ymca Careers
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