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Customer Retention Manager Salary information

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How much do customer retention manager salary jobs pay per year?

As of Jul 30, 2026, the average yearly pay for customer retention manager salary in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is the average salary for a Customer Retention Manager?

The average salary for a Customer Retention Manager in the United States typically ranges from $70,000 to $110,000 per year, depending on experience, industry, and location. Entry-level positions may start around $60,000, while those with significant experience in high-demand sectors or large companies can earn upwards of $120,000 annually. Additional compensation such as bonuses or profit sharing may also be available based on performance metrics.

What does a customer retention manager do?

A customer retention manager develops strategies to keep existing customers engaged and loyal, often analyzing customer data and feedback to improve satisfaction. They may coordinate marketing campaigns, manage customer relationships, and use tools like CRM software to track retention metrics. Strong communication and analytical skills are essential for success in this role.

What is Chick-fil-A's highest paying job?

The highest paying roles at Chick-fil-A typically include corporate executive positions such as Chief Operating Officer or Vice President, which can offer salaries exceeding $200,000 annually. These roles require extensive experience, leadership skills, and often advanced degrees in business or related fields.

Do CSMs make good money?

Customer Success Managers (CSMs) typically earn a salary that ranges from $50,000 to $100,000 annually, depending on experience, industry, and location. Many CSMs also receive performance bonuses and benefits, making the role financially rewarding for those with strong communication and relationship management skills.

What are the key skills and qualifications needed to thrive as a Customer Retention Manager, and why are they important?

To thrive as a Customer Retention Manager, you need a strong background in customer relationship management, data analysis, and a relevant degree in business or marketing. Familiarity with CRM software, customer analytics platforms, and sometimes certification in customer experience or marketing automation tools is common. Outstanding communication, problem-solving, and leadership skills help foster loyalty and proactively address customer concerns. These skills are crucial for reducing churn, increasing customer lifetime value, and supporting sustainable business growth.

What are common challenges faced by Customer Retention Managers, and how can they overcome them?

Customer Retention Managers often encounter challenges such as addressing customer churn, adapting strategies to changing market trends, and collaborating across teams to align retention efforts. To overcome these obstacles, it’s important to closely analyze customer feedback, leverage data analytics to identify at-risk customers, and foster strong communication with sales, marketing, and product teams. Successful managers also stay proactive in learning about new retention technologies and best practices, ensuring their strategies remain effective and customer-focused.

What is the difference between Customer Retention Manager Salary vs Customer Service Manager?

AspectCustomer Retention ManagerCustomer Service Manager
Average Salary$65,000 - $85,000$55,000 - $75,000
Required SkillsCustomer retention strategies, data analysis, communicationCustomer support, conflict resolution, team management
Work EnvironmentMarketing, sales, customer experience teamsCustomer service departments, call centers
CertificationsCRM certifications, marketing coursesCustomer service certifications, leadership training

While both roles focus on customer satisfaction, the Customer Retention Manager primarily develops strategies to retain existing customers and improve loyalty, often requiring marketing and data analysis skills. The Customer Service Manager handles day-to-day customer interactions and resolves issues, emphasizing support and communication skills. Salary differences reflect these responsibilities and required expertise.

What kind of jobs in media bring in $150,000 a year?

High-paying media jobs that can reach $150,000 annually include roles such as senior media planners, media directors, or digital marketing managers, often requiring extensive experience, strategic skills, and proficiency with analytics tools. These positions typically involve overseeing advertising campaigns, media buying, or content strategy in large organizations or agencies.
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Customer Retention Manager Salary jobs near you
Infographic showing various Customer Retention Manager Salary job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Customer Retention Manager

Bernau Capital Partners

Fajardo, PR • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Job description

Arona Home Essentials has a long legacy as an industry leader, with continued growth regardless of the economy. We are built on a foundation of excellence, customer focus, quality products and services. We operate over 50 stores in Iowa, Nebraska, Texas, Illinois, Michigan, Florida, Colorado, Kentucky, Indiana, Missouri, New York, Pennsylvania, and Puerto Rico. We are currently looking to hire a Customer Retention Manager.
You will have access to a comprehensive benefits package that includes:
  • Paid time off including vacation days, personal days and holidays
  • Unlimited Bonus & Commission opportunities paid monthly
  • Company paid Life Insurance and Long-Term Disability Insurance
  • Medical, Dental, Vision, Life Insurance and Short-Term Disability
  • 401(k) with a company match
  • Ongoing training and development

Responsibilities:
  • Immediate contact of all customers who have not renewed their lease agreement(s)
  • Maintain updated accurate customer information
  • Help support the overall needs of the store by assisting other associates and acting as key holder in the General Manager's absence
  • Monitor customer payment history and habits and make recommendations to support the customer to ownership
  • Collect money and obtain customer signatures on lease agreements
  • Other tasks as assigned by management
  • Strong leadership skills
  • Good communication and interpersonal skills
  • Professional appearance
  • History of results
  • Aptitude to learn proper collection procedures
  • Effective organization skills
  • Must be 21 years of age or older
  • Position routinely requires lifting, loading and "dollying" merchandise of 50 pounds or more
  • Bi-Lingual a plus!!

Requirements:
Customer Retention Manager must have a valid Driver's License and comply with the Arona Home Essentials Driver Qualification Policy. Customer Retention Manager must pass a pre-employment drug screening and criminal background investigation.
EEOC Statement
Arona Home Essentials is an Equal Opportunity Employer.

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