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Director Customer Retention Jobs (NOW HIRING)

Somatus, Inc.

Director, Customer Success

Mclean, VA · On-site

The Director of Customer Success is responsible for developing and implementing strategic plans for ... Responsible for partner retention and overall customer satisfaction, as measured by net promoter ...

Ipipeline, Inc.

Director, Customer Success

Wayne, PA · On-site

Responsibilities The Director, Customer Success, is a strategic operator and player-coach role in ... Own customer retention, renewal performance, and expansion influence across the portfolio. * Drive ...

iPipeline

Director, Customer Success

Wayne, PA · On-site

Responsibilities The Director, Customer Success, is a strategic operator and player-coach role in ... Own customer retention, renewal performance, and expansion influence across the portfolio. * Drive ...

Ipipeline, Inc.

Director, Customer Success

Wayne, PA

Responsibilities The Director, Customer Success, is a strategic operator and player-coach role in ... Own customer retention, renewal performance, and expansion influence across the portfolio. * Drive ...

iPipeline

Director, Customer Success

Wayne, PA

The Director, Customer Success, is a strategic operator and player-coach role in which you will ... Own customer retention, renewal performance, and expansion influence across the portfolio. * Drive ...

Descript

Director, Customer Success

San Francisco, CA · On-site +1

$140K - $180K/yr

... Director of Customer Success to lead, scale, and mature our Customer Success function. As the ... Partner with Sales leadership to co-own revenue outcomes including retention, renewal execution ...

TriNet

Director, Customer Marketing

Dunwoody, GA

As the Director, you will be responsible for developing and executing customer-centric marketing ... Retention and Loyalty Programs: Develop and execute retention and loyalty programs, such as ...

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Director Customer Retention information

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$39K

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$196.5K

How much do director customer retention jobs pay per year?

As of Jun 10, 2026, the average yearly pay for director customer retention in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Director of Customer Retention, and why are they important?

To thrive as a Director of Customer Retention, you need a strong background in customer relationship management, data analytics, and strategic planning, often supported by a degree in business, marketing, or a related field. Familiarity with CRM platforms, retention analytics tools, and customer segmentation systems is typically required. Leadership, problem-solving, and excellent communication skills set outstanding candidates apart in this role. These skills ensure the ability to design effective retention strategies, foster customer loyalty, and drive long-term business growth.

What are the main challenges a Director of Customer Retention typically faces when implementing retention strategies across multiple channels?

A Director of Customer Retention often navigates challenges such as ensuring consistent messaging across various communication channels, integrating customer data from multiple sources, and personalizing retention initiatives at scale. Balancing short-term retention tactics with long-term loyalty-building strategies can also be demanding, especially in dynamic markets. Additionally, collaborating closely with marketing, sales, and product teams is essential to align retention efforts and drive measurable results.

What does a Director of Customer Retention do?

A Director of Customer Retention is responsible for developing and implementing strategies to keep existing customers engaged and loyal to a company’s products or services. This role involves analyzing customer data, identifying trends, and designing programs or campaigns to reduce customer churn. The director collaborates with marketing, sales, and customer service teams to ensure a seamless customer experience. They also measure the effectiveness of retention initiatives and adjust strategies as needed to achieve customer loyalty goals.

What is the difference between Director Customer Retention vs Customer Success Manager?

AspectDirector Customer RetentionCustomer Success Manager
Primary FocusDeveloping retention strategies and overseeing retention teamsEnsuring customer satisfaction and onboarding new clients
ResponsibilitiesHigh-level retention initiatives, analytics, and team managementCustomer onboarding, support, and relationship building
Work EnvironmentStrategic planning, leadership, cross-department collaborationCustomer interaction, support, and account management
Required CredentialsBachelor’s degree, experience in customer retention or marketingBachelor’s degree, experience in customer service or account management

The main difference between a Director Customer Retention and a Customer Success Manager lies in scope and focus. The Director handles strategic retention initiatives and team leadership, while the Customer Success Manager focuses on day-to-day customer interactions and satisfaction. Both roles require relevant experience and skills but serve different levels within the customer lifecycle.

More about Director Customer Retention jobs
What cities are hiring for Director Customer Retention jobs? Cities with the most Director Customer Retention job openings:
What are the most commonly searched types of Customer Retention jobs? The most popular types of Customer Retention jobs are:
What states have the most Director Customer Retention jobs? States with the most job openings for Director Customer Retention jobs include:
What job categories do people searching Director Customer Retention jobs look for? The top searched job categories for Director Customer Retention jobs are:
Director Customer Retention jobs near you
Infographic showing various Director Customer Retention job openings in the United States as of June 2026, with employment types broken down into 2% Locum Tenens, 1% As Needed, 88% Full Time, 4% Part Time, 3% Contract, and 2% Nights. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $123,338 per year, or $59.3 per hour.
Customer Retention Specialist - Energy Industry

Customer Retention Specialist - Energy Industry

AppDirect

Westlake, TX • Remote

Other

Posted 24 days ago

Job description

About AppDirect
Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture-one that enables you to Be Seen, Be Yourself, and Do Your Best Work.
About Broker Online Exchange (BOX), an AppDirect Subsidiary
Broker Online Exchange (BOX) is the largest and most flexible retail energy network in the country and was recently rated #225 on the Inc5000™ List of America's Fastest Growing Companies as well as #39 on the Entrepreneur 360™ List of America's Best Privately-Owned Companies.
About You
You are a relationship-driven professional who thrives on turning at-risk customer situations into long-term partnerships. You know how to read a conversation, identify the root cause of a customer's concern, and respond with solutions that genuinely address their needs. You're comfortable working with data - pulling churn signals, tracking renewal timelines, and using that information to prioritize your outreach. Your communication style is clear and direct, and you know how to have a difficult conversation without burning a bridge. You bring strong organizational skills to manage a high volume of accounts without letting anything fall through the cracks - because in this role, every touchpoint counts.
What you'll do and how you'll have an impact
  • Own a portfolio of at-risk energy broker accounts and proactively reach out before contracts lapse or churn signals escalate
  • Conduct retention calls and negotiations to resolve concerns, present renewal options, and secure continued partnerships on the BOX network
  • Analyze account health data weekly to identify trends, flag high-risk accounts, and prioritize outreach accordingly
  • Work toward monthly and quarterly retention rate KPIs, reporting progress to your manager on a regular cadence
  • Collaborate with the Sales and Account Management teams to hand off expansion opportunities identified during retention conversations
  • Document all customer interactions and outcomes in the CRM to maintain accurate account records and support forecasting
What we're looking for
  • 1+ years of experience in a retention, account management, or customer success role - ideally in energy, SaaS, or a subscription-based business
  • Demonstrated ability to manage a high-volume book of accounts and meet retention or renewal targets
  • Proficiency with CRM tools (Salesforce or equivalent) for tracking activity and pipeline
  • Experience analyzing account data to prioritize outreach and identify churn risk
  • Strong communication skills - you can navigate a tough conversation with a frustrated customer and find a path forward that works for both sides
  • Comfort working independently in a fast-paced environment where priorities can shift quickly
  • Diversity & Inclusion Statement

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.
At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice
At AppDirect, AI tools may assist our recruitment team with administrative automations - always under human oversight. AI tools do not make hiring decisions or solely automated decisions about your candidacy - all decisions are made by our people. By submitting your application, you acknowledge that your information may be processed in this way. You may request access or deletion at any time by contacting privacy@appdirect.com.

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