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Director Customer Retention Jobs (NOW HIRING)

Reveal

Director, Customer Success

Chicago, IL · On-site

Director, Customer Success - Corporate Segment Reports To: Sr Vice President, Customer Enablement ... Net Revenue Retention (NRR) across a portfolio of corporate customers. As the leader of the ...

Exol

Director, Customer Success

OR · On-site +1

What we need Exolis seeking an experienced Director of Customer Success to lead our customer success organization and drive customer retention, profitable growth, and long-term customer value across ...

Versaterm

Director, Customer Success

OR · On-site +1

The Role The Director of Customer Success leads the post-sale customer lifecycle across all ... Own end-to-end retention and renewals strategy, by executing a proactive renewal motion (initiating ...

Reveal

Director, Customer Success

Chicago, IL · On-site

Director, Customer Success - Corporate Segment Reports To: Sr Vice President, Customer Enablement ... Net Revenue Retention (NRR) across a portfolio of corporate customers. As the leader of the ...

Amplify Education, Inc.

Director, Customer Success

$135K - $155K/yr

Set clear strategic goals for your team regarding retention, engagement, and customer sentiment ... Leadership: Demonstrated experience managing direct reports (teams). Proven ability to mentor ...

Exol

$120 - $190/hr

What we need Exol is seeking an experienced Director of Customer Success to lead our customer ... What we do The Customer Success organization is responsible for customer retention, growth ...

New

Penske

$150 - $200/hr

The Director of Customer Success is a strategic and hands-on leader responsible for the overall success, retention, and growth of Digital Fleet customers throughout the entire post-sales lifecycle.

New

Amplify

$120 - $180/hr

Set clear strategic goals for your team regarding retention, engagement, and customer sentiment ... Leadership: Demonstrated experience managing direct reports (teams). Proven ability to mentor ...

New

Versaterm

Director, Customer Success

Mesa, AZ · On-site

The Role The Director of Customer Success leads the post-sale customer lifecycle across all ... Own end-to-end retention and renewals strategy, by executing a proactive renewal motion (initiating ...

Versaterm

Director, Customer Success

Mesa, AZ · On-site

The Role The Director of Customer Success leads the post-sale customer lifecycle across all ... Own end-to-end retention and renewals strategy, by executing a proactive renewal motion (initiating ...

Swimlane

$144 - $240/hr

About the role As the Director of Customer Success, you will lead and scale the Customer Success team to drive retention, account expansion, and long-term customer value across our security portfolio.

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Director Customer Retention information

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$39K

$123.3K

$196.5K

How much do director customer retention jobs pay per year?

As of Sep 6, 2026, the average yearly pay for director customer retention in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

What does a director of customer retention do?

A Director of Customer Retention is responsible for developing and implementing strategies to keep existing customers engaged and loyal to a company’s products or services. This role involves analyzing customer data, identifying trends, and designing programs or campaigns to reduce customer churn. The director collaborates with marketing, sales, and customer service teams to ensure a seamless customer experience. They also measure the effectiveness of retention initiatives and adjust strategies as needed to achieve customer loyalty goals.

What are the key skills and qualifications needed to thrive as a director of customer retention?

To thrive as a Director of Customer Retention, you need a strong background in customer relationship management, data analytics, and strategic planning, often supported by a degree in business, marketing, or a related field. Familiarity with CRM platforms, retention analytics tools, and customer segmentation systems is typically required. Leadership, problem-solving, and excellent communication skills set outstanding candidates apart in this role. These skills ensure the ability to design effective retention strategies, foster customer loyalty, and drive long-term business growth.

What are the main challenges a director of customer retention typically faces when implementing retention strategies across multiple channels?

A Director of Customer Retention often navigates challenges such as ensuring consistent messaging across various communication channels, integrating customer data from multiple sources, and personalizing retention initiatives at scale. Balancing short-term retention tactics with long-term loyalty-building strategies can also be demanding, especially in dynamic markets. Additionally, collaborating closely with marketing, sales, and product teams is essential to align retention efforts and drive measurable results.

What is the difference between Director Customer Retention vs Customer Success Manager?

AspectDirector Customer RetentionCustomer Success Manager
Primary FocusDeveloping retention strategies and overseeing retention teamsEnsuring customer satisfaction and onboarding new clients
ResponsibilitiesHigh-level retention initiatives, analytics, and team managementCustomer onboarding, support, and relationship building
Work EnvironmentStrategic planning, leadership, cross-department collaborationCustomer interaction, support, and account management
Required CredentialsBachelor’s degree, experience in customer retention or marketingBachelor’s degree, experience in customer service or account management

The main difference between a Director Customer Retention and a Customer Success Manager lies in scope and focus. The Director handles strategic retention initiatives and team leadership, while the Customer Success Manager focuses on day-to-day customer interactions and satisfaction. Both roles require relevant experience and skills but serve different levels within the customer lifecycle.

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Director Customer Retention jobs near you
Infographic showing various Director Customer Retention job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $123,338 per year, or $59.3 per hour.

BILINGUAL CUSTOMER RETENTION SPECIALIST

NEXUS DISPOSAL

Houston, TX • On-site

$16.25 - $21/hr

Full-time

Re-posted 27 days ago

Job description

We are seeking a detail-oriented Customer Retention Specialist. This position is responsible for researching account activity, resolving past due balances, and maintaining strong relationships with our customers. The ideal candidate will act as the first point of contact for clients with billing concerns or those considering cancellation of services.
In addition to account management, this position will also coordinate with field representatives on retention and cancellation efforts, serving as the main point of contact for all cancellation requests. The representative will assign and route tasks within the department to ensure timely completion and proper follow-up on customer service and retention matters.


Key Responsibilities – Collections
•    Contact customers via phone and email regarding past due balances; identify reasons for delinquency and arrange payment or correct errors.
•    Handle 80–100 outbound and inbound calls daily.
•    Negotiate and monitor payment plans according to company policy.
•    Research and resolve collection disputes professionally and efficiently.
•    Maintain accurate records and detailed notes for all delinquent accounts.
•    Manage bankruptcy accounts in compliance with procedures.
•    Process and resolve returned (NSF) transactions.
•    Prepare and file legal documents and attend court proceedings when required.


Key Responsibilities – Retention
•    Communicate with customers at risk of canceling services or those who have requested cancellation.
•    Address and resolve customer complaints to improve satisfaction and prevent cancellations.
•    Serve as the primary contact for all cancellations, coordinating efforts with field representatives and routing assignments to ensure smooth completion of all related tasks.
•    Manage the service termination process, including cancellations and container removals, after approvals.
•    Process and manage service agreement renewals and modifications.
•    Gather and report customer insights to the service team.
•    Stay current on industry trends, competitor activity, and potential business opportunities.
•    Build positive, trust-based relationships with customers to support retention goals.
 

Required Qualifications
•    Bilingual (English/Spanish) – fluent in both written and verbal communication.
•    Excellent communication, time management, and organizational skills.
•    Strong leadership and coordination abilities; capable of directing team tasks and follow-ups.
•    Self-motivated team player with strong attention to detail.
•    Proficient in Microsoft Excel and Word.
•    Knowledge of standard collections practices and financial procedures.
•    Ability to perform effectively in a fast-paced, high-volume environment.


Education and Experience
•    Required: High school diploma or equivalent; minimum 5 years of experience in collections.
•    Preferred: Experience in a high-volume call center, commercial or business-to-business collections, or customer service environment.


 

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