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Customer Retention Executive Jobs (NOW HIRING)

Total Expert

VP, Customer Retention & Loyalty

Dallas, TX · On-site

$137K - $175K/yr

The VP of Customer Retention & Loyalty is responsible for turning Total Expert's capabilities and ... Deliver executive-level portfolio assessments directly to top clients as a flagship, high-touch ...

Total Expert

VP, Customer Retention & Loyalty

Dallas, TX · On-site

$137K - $176K/yr

The VP of Customer Retention & Loyalty is responsible for turning Total Expert's capabilities and ... Deliver executive-level portfolio assessments directly to top clients as a flagship, high-touch ...

McKesson

Senior Manager, Account Management

This leader will be responsible for driving customer retention, executive relationship management, customer health, and value realization across a portfolio of customers. In this role, you will ...

McKesson

Senior Manager, Account Management

Irving, TX · On-site +1

This leader will be responsible for driving customer retention, executive relationship management, customer health, and value realization across a portfolio of customers. In this role, you will ...

McKesson

Senior Manager, Account Management

This leader will be responsible for driving customer retention, executive relationship management, customer health, and value realization across a portfolio of customers. In this role, you will ...

Total Expert

VP, Customer Retention & Loyalty

Dallas, TX · On-site +1

$137K - $175K/yr

The VP of Customer Retention & Loyalty is responsible for turning Total Expert's capabilities and ... Deliver executive-level portfolio assessments directly to top clients as a flagship, high-touch ...

McKesson

Senior Manager, Account Management

Irving, TX · On-site +1

This leader will be responsible for driving customer retention, executive relationship management, customer health, and value realization across a portfolio of customers. In this role, you will ...

Amazon

Customer Retention Lead, Amazon Leo

Bellevue, WA · On-site

... customer obsessed and data-driven with a proven track record of building retention programs at ... executive leadership - Deliver insightful business analyses, financial models, and comprehensive ...

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Customer Retention Executive information

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How much do customer retention executive jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for customer retention executive in the United States is $18.03, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.75 per hour, depending on experience, location, and employer.

What is a customer retention executive?

Customer Retention Executives are professionals responsible for developing and implementing strategies to retain existing customers and reduce churn for a company. They analyze customer behavior, address concerns, and work to improve customer satisfaction by offering tailored solutions, support, or incentives. Their goal is to build long-term relationships with customers, ensuring loyalty and maximizing the lifetime value of each client. This role often involves collaborating with sales, marketing, and customer service teams.

What are the key skills and qualifications needed to thrive as a customer retention executive, and why are they important?

To thrive as a Customer Retention Executive, you need a strong background in customer relationship management, data analysis, and a degree in business or marketing is often preferred. Familiarity with CRM platforms like Salesforce, customer analytics tools, and retention tracking systems is commonly required. Excellent communication, problem-solving, and negotiation skills help build lasting customer relationships and resolve concerns effectively. These skills are crucial for maximizing customer loyalty, reducing churn, and driving long-term business growth.

What are some common challenges faced by customer retention executives, and how can they be addressed?

Customer Retention Executives often encounter challenges such as handling dissatisfied customers, managing high volumes of service requests, and identifying early signs of customer churn. To address these, it is important to develop strong communication and empathy skills, use customer feedback constructively, and collaborate closely with sales and support teams to resolve issues quickly. Leveraging CRM tools and data analytics can also help track customer behavior and proactively address retention risks.

What is the difference between Customer Retention Executive vs Customer Service Representative?

AspectCustomer Retention ExecutiveCustomer Service Representative
Primary FocusDeveloping strategies to retain customers and reduce churnHandling customer inquiries and resolving issues
Skills & CredentialsCommunication, sales, CRM tools, customer relationship managementCommunication, problem-solving, product knowledge
Work EnvironmentProactive engagement, account management, sales-drivenReactive support, call centers, customer support teams
Industry UsageRetail, telecom, banking, subscription servicesAll industries with customer support needs

While both roles involve customer interaction, a Customer Retention Executive focuses on strategic efforts to keep customers engaged and loyal, often involving proactive outreach and relationship management. In contrast, a Customer Service Representative primarily responds to customer inquiries and resolves issues as they arise. Understanding these differences helps employers and job seekers align expectations and skills for each role.

What cities are hiring for Customer Retention Executive jobs?

Cities with the most Customer Retention Executive job openings:

What are the most commonly searched types of Customer Retention jobs?

The most popular types of Customer Retention jobs are:

What states have the most Customer Retention Executive jobs?

States with the most job openings for Customer Retention Executive jobs include:

Customer Retention Executive jobs near you
Infographic showing various Customer Retention Executive job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $37,495 per year, or $18 per hour.

Customer Retention Lead, Amazon Leo

Amazon

Bellevue, WA

Full-time

Re-posted 6 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,154 frontline employees who took The Breakroom Quiz

5th of 39 rated national retailers

Job description

Amazon Leo is an initiative to increase global broadband access through a constellation of satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Amazon Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.
The Amazon Leo North America Consumer team is looking for a talented Senior Product Manager to lead retention and churn prevention in the US

This role is responsible for reducing subscriber churn, deploying save interventions, and protecting customer lifetime value. You will have a high degree of ownership as you define at-risk customer segments, develop intervention strategies, and build the programs that prevent churn before it happens. You will work closely with GTM, Growth, Product, Marketing, Field Service, Customer Service, Finance, and Analytics.

A successful candidate will be both entrepreneurial, highly analytical, and able to work extremely effectively in a matrixed organization. We are looking for someone customer obsessed and data-driven with a proven track record of building retention programs at scale, especially in subscription businesses with measurable churn economics. You will be a self-starter, comfortable with ambiguity in a fast-paced and ever-changing environment, all while ensuring we're protecting the lifetime value of every subscriber we acquire.
Key job responsibilities
- Develop and execute the end-to-end retention and churn prevention strategy, deploying predictive churn indicators to identify at-risk subscribers and match them to the right interventions
- Define and manage retention offers, eligibility gating, and distribution plans to ensure interventions reach the right customers at the right time
- Build and optimize save programs across inbound (CS-assisted) and outbound (automated) channels, measuring intervention effectiveness through A/B testing and holdout groups
- Track and report on subscriber retention and churn trends, business performance, variance to plan, and corrective actions as part of weekly, monthly, and quarterly business reviews
- Own the bottom-up churn forecast for long-range business planning cycles and near-term operational requirements
- Partner with Data Science and Analytics teams to develop and optimize churn prediction models
- Analyze and leverage customer data and behavioral signals to identify leading indicators of churn, inform intervention timing, and present detailed business cases for new retention investments to executive leadership
- Deliver insightful business analyses, financial models, and comprehensive, written strategy documents quantifying the contribution profit impact of churn reduction initiatives
- Partner with Product & Engineering teams to define tooling requirements for retention offer distribution and eligibility gating, influencing the product roadmap to reduce manual operational burden
Export Control Requirement:
Due to applicable export control laws and regulations, candidates must be a U.S

citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

What Amazon employees say

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate, computer and electronic product manufacturing and software development

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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