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Customer Retention Executive Jobs (NOW HIRING)

WalkMe

Senior Customer Business Executive

New York, NY · Hybrid

Renewal performance and revenue retention * Executive stakeholder engagement * Customer advocacy and long-term partnership strength What Sets Us Apart * At WalkMe, we are dedicated to building a ...

Total Expert

VP, Customer Retention & Loyalty

Dallas, TX · On-site +1

$137K - $175K/yr

The VP of Customer Retention & Loyalty is responsible for turning Total Expert's capabilities and ... Deliver executive-level portfolio assessments directly to top clients as a flagship, high-touch ...

Total Expert

VP, Customer Retention & Loyalty

Dallas, TX · On-site

$137K - $175K/yr

The VP of Customer Retention & Loyalty is responsible for turning Total Expert's capabilities and ... Deliver executive-level portfolio assessments directly to top clients as a flagship, high-touch ...

Total Expert

VP, Customer Retention & Loyalty

Dallas, TX · On-site

$137K - $176K/yr

The VP of Customer Retention & Loyalty is responsible for turning Total Expert's capabilities and ... Deliver executive-level portfolio assessments directly to top clients as a flagship, high-touch ...

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Customer Retention Executive information

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How much do customer retention executive jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for customer retention executive in the United States is $18.03, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.75 per hour, depending on experience, location, and employer.

What is the difference between Customer Retention Executive vs Customer Service Representative?

AspectCustomer Retention ExecutiveCustomer Service Representative
Primary FocusDeveloping strategies to retain customers and reduce churnHandling customer inquiries and resolving issues
Skills & CredentialsCommunication, sales, CRM tools, customer relationship managementCommunication, problem-solving, product knowledge
Work EnvironmentProactive engagement, account management, sales-drivenReactive support, call centers, customer support teams
Industry UsageRetail, telecom, banking, subscription servicesAll industries with customer support needs

While both roles involve customer interaction, a Customer Retention Executive focuses on strategic efforts to keep customers engaged and loyal, often involving proactive outreach and relationship management. In contrast, a Customer Service Representative primarily responds to customer inquiries and resolves issues as they arise. Understanding these differences helps employers and job seekers align expectations and skills for each role.

What are some common challenges faced by customer retention executives, and how can they be addressed?

Customer Retention Executives often encounter challenges such as handling dissatisfied customers, managing high volumes of service requests, and identifying early signs of customer churn. To address these, it is important to develop strong communication and empathy skills, use customer feedback constructively, and collaborate closely with sales and support teams to resolve issues quickly. Leveraging CRM tools and data analytics can also help track customer behavior and proactively address retention risks.

What is a customer retention executive?

Customer Retention Executives are professionals responsible for developing and implementing strategies to retain existing customers and reduce churn for a company. They analyze customer behavior, address concerns, and work to improve customer satisfaction by offering tailored solutions, support, or incentives. Their goal is to build long-term relationships with customers, ensuring loyalty and maximizing the lifetime value of each client. This role often involves collaborating with sales, marketing, and customer service teams.

What are the key skills and qualifications needed to thrive as a customer retention executive, and why are they important?

To thrive as a Customer Retention Executive, you need a strong background in customer relationship management, data analysis, and a degree in business or marketing is often preferred. Familiarity with CRM platforms like Salesforce, customer analytics tools, and retention tracking systems is commonly required. Excellent communication, problem-solving, and negotiation skills help build lasting customer relationships and resolve concerns effectively. These skills are crucial for maximizing customer loyalty, reducing churn, and driving long-term business growth.

What cities are hiring for Customer Retention Executive jobs?

Cities with the most Customer Retention Executive job openings:

What are the most commonly searched types of Customer Retention jobs?

The most popular types of Customer Retention jobs are:

What states have the most Customer Retention Executive jobs?

States with the most job openings for Customer Retention Executive jobs include:

Customer Retention Executive jobs near you

Customer Retention Specialist - State Farm Agent Team Member

State Farm

Baton Rouge, LA • On-site

$50K/yr

Full-time

Medical, Retirement, PTO

Re-posted 6 days ago

State Farm rating

7.3

Company rating: 7.3 out of 10

Based on 1,553 frontline employees who took The Breakroom Quiz

237th of 308 rated insurance

Job description

Benefits:
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Health insurance
  • Paid time off
  • Training & development

You May Be a Great Fit as a Customer Retention Specialist at Greg Archer State Farm Agency If:
  • You're the person people call first when life goes sideways - calm, steady, and ready to help.
  • You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
  • You're a natural relationship-builder who earns trust quickly and keeps it.
  • You listen first, then guide, making customers feel understood while confidently recommending solutions.
  • You're compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: 5606 Stumberg Lane Baton Rouge LA 70816
At Greg Archer State Farm Agency, we're here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we're helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you'll fit right in with us
Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.
Responsibilities
  • Communicate with existing customers regarding renewals and coverage options.
  • Review accounts and assist with updates or changes as needed.
  • Identify opportunities to enhance customer satisfaction and engagement.
  • Maintain accurate records and documentation of interactions.
  • Collaborate with team members to meet retention and outreach objectives.
  • Look for opportunities to obtain referrals and google reviews

Qualifications
  • Strong interpersonal and problem-solving abilities.
  • Effective communication and listening skills.
  • Detail-oriented with a focus on customer experience.
  • Previous experience in customer service or account management preferred.
  • Must be able to obtain applicable state insurance licenses.

Compensation: $50,000.00 per year
We're Hiring!
This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are an established, growth-oriented agency with a team of highly motivated individuals. Our team works hard to reach our goals together as a team and have fun while we are doing it! We want to work alongside those who are equally committed to excellence and personal achievement. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you want to work in an environment that is fun, challenging, and rewarding, then Greg Archer - State Farm Agent may be the right fit for you!
About Our Agency
  • Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
  • We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, and Renters Insurance.
  • Our office is located in Baton Rouge, LA.
  • Our office is open 9-5.
  • Before becoming a State Farm Agent, I was previously employed as a State Farm Field Executive.
  • We have 100 years of combined insurance experience in our office.
  • Our agency has received awards including: Chairman's Circle, Ambassador Travel, Legion of Honor, Senior Vice President's Club, and New Agent Program Qualifier

We look forward to speaking with you!
State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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