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Customer Retention Associate Jobs in Ohio (NOW HIRING)

Minster Bank

Relationship Associate

Minster, OH · On-site

$43K - $53K/yr

JOB SUMMARY The Relationship Associate is responsible for supporting branch growth and customer retention by delivering exceptional sales and customer service. This role builds and strengthens ...

Minster Bank

Relationship Associate

Minster, OH · On-site

$43K - $53K/yr

JOB SUMMARYThe Relationship Associate is responsible for supporting branch growth and customer retention by delivering exceptional sales and customer service. This role builds and strengthens ...

DSMGMT, Inc

Customer Service Liaison

Obetz, OH · On-site

The Customer Service Liaison helps drive customer retention, satisfaction, and engagement in a fast ... Associates degree in management or related field. * Previous experience in customer service ...

AAAG-Ohio LLC

Customer Service Liaison

Obetz, OH · On-site

The Customer Service Liaison helps drive customer retention, satisfaction, and engagement in a fast ... Associates degree in management or related field. * Previous experience in customer service ...

AAAG-Ohio LLC

Customer Service Liaison

Obetz, OH · On-site

The Customer Service Liaison helps drive customer retention, satisfaction, and engagement in a fast ... Associates degree in management or related field. * Previous experience in customer service ...

Bard Manufacturing

Customer Service Representative

Bryan, OH · On-site

$15 - $20.25/hr

... customer retention, answer miscellaneous questions, etc.). If a non-Bard distributor, makes ... Associates degree in business or related field preferred; or 2-5 years customer service experience ...

Bard Manufacturing

Customer Service Representative

Bryan, OH · On-site

$15 - $20.25/hr

... customer retention, answer miscellaneous questions, etc.). If a non-Bard distributor, makes ... Associates degree in business or related field preferred; or 2-5 years customer service experience ...

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Customer Retention Associate information

What are the key skills and qualifications needed to thrive as a customer retention associate, and why are they important?

To excel as a Customer Retention Associate, you need strong communication skills, a solid understanding of customer service principles, and often a background in business or marketing. Familiarity with CRM software like Salesforce, customer analytics tools, and sometimes certifications in customer experience management are typical for the role. Exceptional problem-solving abilities, empathy, and persuasive negotiation skills help you build lasting relationships with clients. These capabilities are essential for minimizing customer churn and maintaining steady business growth through positive customer experiences.

How does a customer retention associate typically collaborate with other departments to improve customer satisfaction?

Customer Retention Associates frequently work alongside teams such as sales, customer support, and product development to identify and address customer concerns. They communicate customer feedback and trends to these departments, helping to inform service improvements and resolve recurring issues. Regular meetings and shared reporting tools are common practices to ensure alignment and foster a collaborative approach to enhancing the overall customer experience.

What does a customer retention associate do?

A Customer Retention Associate is responsible for maintaining and strengthening relationships with existing customers to reduce churn and increase loyalty. Their main duties include addressing customer concerns, resolving issues, and providing personalized solutions to encourage customers to continue using the company’s products or services. They may also analyze customer feedback, identify reasons for dissatisfaction, and work with other departments to improve the overall customer experience. Ultimately, their goal is to ensure customers are satisfied and remain loyal to the brand.

What is the difference between Customer Retention Associate vs Customer Service Representative?

AspectCustomer Retention AssociateCustomer Service Representative
Primary FocusRetaining existing customers and reducing churnHandling customer inquiries and resolving issues
Skills NeededCommunication, relationship management, problem-solvingCommunication, problem-solving, product knowledge
Work EnvironmentSales teams, account management, customer successCall centers, support desks, retail
Common CertificationsCustomer service, CRM toolsCustomer service, communication skills

While both roles involve direct customer interaction, a Customer Retention Associate primarily focuses on maintaining existing customer relationships and reducing churn, often working closely with sales and account management teams. In contrast, a Customer Service Representative handles day-to-day customer inquiries and issues, providing support and troubleshooting. Both roles require strong communication skills, but the retention role emphasizes relationship-building to foster loyalty.

What is a customer retention associate?

A customer retention associate is a professional responsible for maintaining relationships with existing customers to encourage repeat business and loyalty. They often use communication skills, customer data analysis, and CRM tools to address customer needs and resolve issues. The role typically requires strong interpersonal skills and knowledge of company products or services.

What are the most commonly searched types of Customer Retention jobs in Ohio?

The most popular types of Customer Retention jobs in Ohio are:

What cities in Ohio are hiring for Customer Retention Associate jobs?

Cities in Ohio with the most Customer Retention Associate job openings:

Customer Retention Associate jobs near you

Sales Associate - Color & Curl Concierge 09707

CosmoProf

Elyria, OH • On-site

$33K - $45K/yr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago

CosmoProf rating

5.3

Company rating: 5.3 out of 10

Based on 116 frontline employees who took The Breakroom Quiz

26th of 42 rated hair and beauty

Job description


Job Title: Certified Color Consultant
Essential Function The Certified Color Consultant is our steward to the industry, demonstrating our dominance in all things hair color. The Certified Color Consultant maximizes sales by creating increased customer retention and loyalty. The role will build lasting relationships with DIY enthusiasts and drive behaviors that grow brand awareness and hair color market share.
Primary Duties: The Certified Color Consultant provides an optimal customer experience to ensure the DIY enthusiast successfully achieves their hair color goals. By introducing every customer to the Hair Color category, providing color consultations, and utilizing selling skills - elevating Sally Beauty as the undisputed leader in hair color. Duties also include daily operational tasks, supporting the larger team, and participating in all loss prevention and safety practices.
  • Brand: Provide an optimal customer experience and create customer retention by utilizing our selling behaviors, company sales directives, and omni-channel. Ensure all customer transactions are complete and accurate to drive incremental sales. Deliver behaviors consistent with driving desired client survey scores and reviews. Determine customer color and care related needs, and offer professional advice and recommendations to ensure they have the confidence and products needed to achieve their goals. Assist the team with meeting or exceeding specific hair color sales goals, as outlined by the company. Generates cross-category sales by introducing new categories to each conversation, resulting in increased sales and profitability through brand awareness.
  • Operations: Record all sales in the POS and handle all monetary transactions, such as sales, returns, and exchanges accurately and efficiently. Complete daily paperwork and reporting and make bank deposits, when needed. Price merchandise, process back stock, assist with shipment processing and housekeeping duties, such as cleaning. Support with planograms, as needed. May open and close the store. Establish technical expertise pertaining to products, policies, and programs. Complete all training programs, as directed. Be a continuous learner to stay current on trends in the industry. Be committed to ongoing training & education.
  • People: Always work well with others to get the job done in support of the customer and meeting the needs of the store, which includes good attendance. Collaborate with a wide number of customers and co-workers on a regular basis. Assist Store Manager with onboarding and training needs of new associates. Mentor other associates to elevate hair color knowledge. Be an advocate for diversity, inclusion, and belonging.
  • Safety/Loss Prevention: Compliance with and knowledge of all safety and loss prevention policies. Compliance with all inventory control procedures & hazardous material.

Why you-ll love working here:
  • The people are creative, fun and passionate about beauty.
  • Generous product discount and free sample products.
  • You will receive a great education regarding our products through guided learning and certification courses.
  • You will have ample opportunity for growth.
  • We are proud to offer a competitive benefits package for our part-time associates that includes medical insurance with pharmacy benefits, dental & vision insurance, as well as a 401k retirement plan. Associates accrue anywhere from eighty (80) hours to one-hundred and sixty (160) hours of vacation time each year (based on years of service). We offer supplemental life insurance, associate advocacy benefits, and a host of voluntary benefits from accident insurance to identity theft protection to pet insurance.

Knowledge, Skills/Abilities and Requirements:
  • High school diploma or equivalent
  • Must be 18 years of age or older
  • 1+ year retail sales/customer service experience preferred
  • Ability to communicate with customers, co-workers, and management in a clear, concise manner
  • Must be available to meet the scheduling needs of the business
  • Ability to execute product knowledge from training to support with customer service
  • Ability to explain product labels
  • Can follow direction and perform other duties as assigned by Manager
  • Comprehensive knowledge of iPad and navigation of the internet and social media platforms
  • Ability to present a professional image and interact positively with the public

Working Conditions /Physical Requirements
The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail stores, and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc.
Additional Information:
Interested in this exciting challenge and always be in the know about the latest trends in hair and beauty? Yes? Then we would love to hear from you.
The application window is 45 days after posting date, but applicants are encouraged to apply as soon as possible after the posting date in order to ensure optimal consideration. The posting will be removed if the job is filled before the application window deadline.
-At Sally Beauty Holdings, we find beauty in diversity. Our inclusivity and self-expression are what fuel our innovation and growth. You are welcome here, and you can thrive here. We find beauty in YOU. Join us.-
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, or disability. SBH, Inc. is an Equal Opportunity Employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

What CosmoProf employees say

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Hours and flexibility

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About Cosmoprof

Sourced by ZipRecruiter

Cosmoprof is a respected name in the beauty industry, headquartered in Denton, TX, United States. This multinational company, accessible via cosmoprofbeauty.com, is a leader in the wholesale distribution of professional beauty products and equipment. It operates by a business-to-business model, catering extensively to salon professionals and beauticians. Its portfolio includes a wide range of products such as hair care, skin care, nail care, tools and accessories, salon furniture, and equipment from leading beauty brands. The company was founded with the intention to nurture the growth of the professional beauty sector.

Industry

Wholesale

Company size

5,001 - 10,000 Employees

Headquarters location

Denton, TX, US

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