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Customer Retention Jobs in Colorado (NOW HIRING)

jobr.pro

VP of Customer Success

Denver, CO · On-site

$175 - $200/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Drive Net Revenue Retention (NRR), Gross Revenue Retention (GRR), customer satisfaction, and overall customer outcomes. * Build scalable customer success processes, playbooks, and operational ...

CloudShare

VP of Customer Success

Denver, CO · On-site

$175K - $200K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Drive Net Revenue Retention (NRR), Gross Revenue Retention (GRR), customer satisfaction, and overall customer outcomes. * Build scalable customer success processes, playbooks, and operational ...

CloudShare

VP of Customer Success

Denver, CO · On-site

$150K - $165K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Drive Net Revenue Retention (NRR), Gross Revenue Retention (GRR), customer satisfaction, and overall customer outcomes. * Build scalable customer success processes, playbooks, and operational ...

Stio

Senior Marketing Manager, Retention

Denver, CO · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Success in this role requires strong analytical rigor, customer segmentation expertise, and a deep understanding of lifecycle marketing strategy. YOUR RESPONSIBILITIES * Own Retention Growth ...

Cityview Helicopter Tours

Eboard member

Denver, CO · On-site

Client Satisfaction / Retention: You will be the day-to-day contact for our clients, responsible ... You will be interacting with our customers most of the time. If you do not like talking to people ...

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Customer Retention information

See Colorado salary details

$11

$18

$33

How much do customer retention jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for customer retention in Colorado is $18.96, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.71 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in customer retention, and why are they important?

To thrive in Customer Retention, you need strong communication and problem-solving skills, industry knowledge, and often a background in customer service or account management. Familiarity with Customer Relationship Management (CRM) software and experience with analytics or feedback tools are typically beneficial. Outstanding candidates demonstrate empathy, patience, and persuasive negotiation abilities to handle sensitive customer situations. These skills are crucial to understanding customer needs, building loyalty, and effectively reducing churn for the organization.

What is a customer retention?

A Customer Retention job focuses on keeping existing customers engaged and satisfied to prevent them from leaving for competitors. This role involves analyzing customer behavior, addressing concerns, and implementing strategies like loyalty programs, personalized communication, and special offers. Professionals in this field work closely with sales, marketing, and support teams to enhance customer experience and long-term loyalty. Effective customer retention helps businesses increase revenue, reduce churn, and build strong relationships with their customers.

What are some common challenges faced in a customer retention role, and how are they typically managed?

Professionals in Customer Retention often deal with challenges such as handling dissatisfied customers, resolving complaints efficiently, and proactively identifying reasons for potential churn. These challenges are usually managed through a blend of attentive listening, effective communication, and the use of CRM tools to track customer feedback and engagement trends. You'll collaborate closely with sales, product, and support teams to address issues holistically and implement retention strategies. Overcoming these challenges not only strengthens your problem-solving skills but also builds valuable relationships that benefit both the customer and the company.

What are the most commonly searched types of Customer Retention jobs in Colorado?

The most popular types of Customer Retention jobs in Colorado are:

What are popular job titles related to Customer Retention jobs in Colorado?

For Customer Retention jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Customer Retention jobs in Colorado look for?

The top searched job categories for Customer Retention jobs in Colorado are:

Customer Retention jobs near you
Infographic showing various Customer Retention job openings in Colorado as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,427 per year, or $19 per hour.

Customer Retention Specialist - State Farm Agent Team Member

Bill Knight - State Farm Agent

Denver, CO • On-site

$55K - $65K/yr

Full-time

Medical, Retirement, PTO

Re-posted yesterday

Job description

Benefits:
  • 401(k) matching
  • Bonus based on performance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development

You May Be a Great Fit as a Customer Retention Specialist at Bill Knight - State Farm Agent if: 
  • You’re the person people call first when life goes sideways - calm, steady, and ready to help.
  • You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
  • You’re a natural relationship-builder who earns trust quickly and keeps it.
  • You listen first, then guide, making customers feel understood while confidently recommending solutions.
  • You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
Location Address: Denver, CO 80211
At Bill Knight - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.
Responsibilities
  • Communicate with existing customers regarding renewals and coverage options.
  • Review accounts and assist with updates or changes as needed.
  • Identify opportunities to enhance customer satisfaction and engagement.
  • Maintain accurate records and documentation of interactions.
  • Collaborate with team members to meet retention and outreach objectives.
Qualifications
  • Strong interpersonal and problem-solving abilities.
  • Effective communication and listening skills.
  • Detail-oriented with a focus on customer experience.
  • Previous experience in customer service or account management preferred.
  • Must be able to obtain applicable state insurance licenses.