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Customer Retention Manager Jobs in Colorado (NOW HIRING)

Epitec

Customer Retention Specialist

Westminster, CO · On-site

$14.50 - $19.75/hr

Customer Retention Specialist Location: Westminster, CO 80021-2712, USA Contract Duration: 6 Months ... Communicate with customers, internal teams, and senior management to deliver exceptional service ...

New

BCForward

Customer Retention Specialist

Westminster, CO · On-site

$24 - $25/hr

Job Title: Customer Retention Specialist Location: Westminster, CO 80021 Duration: 6+ months ... Communicate with customers, internal teams, and senior management to deliver exceptional service ...

New

Stio

Senior Marketing Manager, Retention

Denver, CO · On-site

Accountable for repeat revenue and customer retention performance across ecommerce * Own retention marketing investment strategy and buyer marketing efficiency * Develop and manage monthly, quarterly ...

C4 Technical Services

Be Seen First

Bi-Lingual Retention Specialist (Spanish)

Westminster, CO · On-site

$22 - $24/hr

Trimble Bi-Lingual Retention Specialist (Spanish) Contract: 6 months, Contract to Hire Location ... Communicate with customers, internal teams, and senior management to deliver exceptional service ...

Posted today

Trimble

Manager, Customer Success

Westminster, CO · On-site

Drive Transformation and Growth as Manager, Customer Success - Strategic Accounts! Are you ready to ... retention for our global strategic accounts. About Us: Trimble is a global technology company that ...

Trimble, Inc.

Manager, Customer Success

Westminster, CO · On-site

Drive Transformation and Growth as Manager, Customer Success - Strategic Accounts! Are you ready to ... retention for our global strategic accounts. About Us: Trimble is a global technology company that ...

Radicle Health

Customer Success Manager

Denver, CO · Remote

$75K - $85K/yr

Achieve net revenue retention targets * Attend promotional events at industry related conferences Qualifications: * 2-5 years of experience in Customer Success, Account Management, Client Services ...

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All JobsCustomer Retention JobsCustomer Retention Manager JobsCustomer Retention Manager Jobs in Colorado

Customer Retention Manager information

See Colorado salary details

$25.8K

$61K

$106.2K

How much do customer retention manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer retention manager in Colorado is $60,986.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,100.00 and $73,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer retention manager?

To thrive as a Customer Retention Manager, you need expertise in customer relationship management, data analysis, and a strong understanding of retention strategies, often supported by a degree in business or marketing. Familiarity with CRM platforms like Salesforce, email marketing tools, and data analytics software is typically required. Exceptional communication, problem-solving, and empathy help you build trust and address customer concerns effectively. These skills are crucial for developing targeted retention initiatives, reducing churn, and driving long-term business growth.

How does a customer retention manager typically collaborate with other departments to improve customer loyalty?

Customer Retention Managers work closely with teams across marketing, sales, product development, and customer support to create a seamless customer experience. They often share insights from customer feedback with product teams to address pain points and coordinate with marketing to design targeted retention campaigns. Regular communication with sales and support teams ensures that customer concerns are addressed promptly, fostering long-term loyalty. This cross-functional collaboration is essential for identifying at-risk customers and implementing effective retention strategies.

What is the difference between Customer Retention Manager vs Customer Service Supervisor?

AspectCustomer Retention ManagerCustomer Service Supervisor
Primary FocusDeveloping strategies to retain customers and reduce churnOverseeing daily customer service operations and team performance
Required SkillsCustomer relationship management, data analysis, strategic planningCommunication, team leadership, problem-solving
Work EnvironmentCollaborates with marketing, sales, and support teamsManages customer service team in call centers or support centers
Common CertificationsCRM certifications, customer experience coursesCustomer service management certifications

The Customer Retention Manager focuses on creating strategies to keep customers engaged and loyal, often working cross-functionally with marketing and sales. In contrast, the Customer Service Supervisor manages daily customer interactions and team performance. Both roles require strong communication skills, but the Retention Manager emphasizes strategic planning, while the Supervisor emphasizes team leadership and operational oversight.

What are the most commonly searched types of Customer Retention jobs in Colorado?

The most popular types of Customer Retention jobs in Colorado are:

What are popular job titles related to Customer Retention Manager jobs in Colorado?

For Customer Retention Manager jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Customer Retention Manager jobs in Colorado look for?

The top searched job categories for Customer Retention Manager jobs in Colorado are:

What cities in Colorado are hiring for Customer Retention Manager jobs?

Cities in Colorado with the most Customer Retention Manager job openings:

Customer Retention Manager jobs near you
Infographic showing various Customer Retention Manager job openings in Colorado as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $60,986 per year, or $29.3 per hour.

Customer Retention Specialist

Epitec

Westminster, CO • On-site

$14.50 - $19.75/hr

Contractor

Posted 2 days ago

New

Job description

  • Location: Westminster, Colorado
  • Type: Contract
  • Job #106545

Job Title: Customer Retention Specialist
Location: Westminster, CO 80021-2712, USA
Contract Duration: 6 Months plus extensions
Role Overview: The Customer Retention Specialist is responsible for ensuring high levels of customer retention and satisfaction. This role involves proactively engaging with customers to understand and address their needs, identifying blockers to renewal, and implementing strategies to improve customer loyalty. The ideal candidate will possess excellent communication skills, a customer-centric mindset, and the ability to analyze data to drive retention efforts.
Key Responsibilities:
• Customer Engagement: Make outbound messages or calls to understand and address reasons for potential discontinuation of services.
• Issue Resolution: Take ownership of customer issues, ensuring minimal escalation and high satisfaction.
• Independent Decision-Making: Resolve customer needs independently and effectively.
• Customer Service Excellence: Communicate with customers, internal teams, and senior management to deliver exceptional service.
• Negotiation: Directly negotiate with customers to overcome adoption barriers and develop plans to resolve pain points.
• Documentation: Maintain detailed records of customer interactions and activities in Salesforce.
• Data Analysis: Analyze data to identify trends and opportunities for improving retention and reducing churn.
• Collaboration: Work closely with the Sales and Support Teams to handle escalations and enhance the customer experience.
• Content Development: Identify, create, and deliver content to support customer adoption and engagement needs.
• System Proficiency: Demonstrated ability to rapidly learn and efficiently navigate multiple business systems, ensuring seamless task completion and operational effectiveness.
Required Skills and Experience:
• Customer Focus: Strong customer-centric and growth mindset.
• Retention Expertise: Experience in customer service and retention.
• Listening Skills: Excellent active listening and empathy to understand customer perspectives.
• Problem-solving: Strong analytical skills and a solution-oriented approach.
• Negotiation: Skilled in effective negotiation techniques, including identifying customer pain points, proposing solutions, and achieving favorable outcomes to build strong customer relationships.
• Time Management: Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Communication: Excellent writing and communication skills, with the ability to convey thoughts clearly and concisely.
• Interpersonal Skills: Strong ability to collaborate with stakeholders and customers at various skill levels.
• Trustworthiness and Professionalism: Demonstrated ability to handle sensitive information with integrity and maintain a professional demeanor.
Education and Experience:
• Educational Background: Associate's degree or equivalent.
• Professional Experience: 5+ years of practical experience in customer service and retention.
• Salesforce: Proficiency in using Salesforce for documenting and managing customer interactions.
Additional Requirements:
• Language: Fluency in Spanish required. Portuguese preferred/good to have.
• Location: Must be located within 1 hour from the Westminster office.
• Office Attendance: Must report to the office at least 4 days a week.
Contract-to-Hire Opportunity: We are seeking a candidate for a contract-to-hire position. If the individual demonstrates strong performance and meets our expectations, this role has the potential to transition into a full-time sales position. Upon conversion to full-time employment, the candidate will be eligible for comprehensive benefits and commission.
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