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Customer Retention Manager Jobs in Colorado (NOW HIRING)

Alchemer

Customer Success Manager

Louisville, CO · On-site

$70K/yr

Ensure our customers are fully satisfied, sustain our exceptional customer retention rate, and ... Proven ability to manage multiple projects simultaneously while maintaining strict attention to ...

Alsco Inc

Service Manager

Denver, CO · On-site

$85K/yr

Exempt The Service Manager is responsible for leading all aspects of service operations at the ... Support customer retention and revenue growth through upselling, cross-selling, product sampling ...

Alsco Inc

Service Manager

Denver, CO

$85K/yr

Exempt The Service Manager is responsible for leading all aspects of service operations at the ... Support customer retention and revenue growth through upselling, cross-selling, product sampling ...

Alsco External

Service Manager

Denver, CO · On-site

$85K/yr

Exempt The Service Manager is responsible for leading all aspects of service operations at the ... Support customer retention and revenue growth through upselling, cross-selling, product sampling ...

Alchemer

Customer Success Manager

Louisville, CO · On-site

$70K/yr

Ensure our customers are fully satisfied, sustain our exceptional customer retention rate, and ... Proven ability to manage multiple projects simultaneously while maintaining strict attention to ...

Alchemer

Senior Customer Success Manager

Louisville, CO · On-site

$90K/yr

Ensure our customers are fully satisfied, sustain our exceptional customer retention rate, and ... Proven ability to manage multiple projects simultaneously while maintaining strict attention to ...

Alsco-Uniforms-6

Service Manager

Denver, CO · On-site

$75 - $105/hr

Exempt The Service Manager is responsible for leading all aspects of service operations at the ... Support customer retention and revenue growth through upselling, cross-selling, product sampling ...

New

Alchemer

Senior Customer Success Manager

Louisville, CO · On-site

$90K/yr

Ensure our customers are fully satisfied, sustain our exceptional customer retention rate, and ... Proven ability to manage multiple projects simultaneously while maintaining strict attention to ...

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Showing results 21-40

All JobsCustomer Retention JobsCustomer Retention Manager JobsCustomer Retention Manager Jobs in Colorado

Customer Retention Manager information

See Colorado salary details

$25.8K

$61K

$106.2K

How much do customer retention manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer retention manager in Colorado is $60,986.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,100.00 and $73,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer retention manager?

To thrive as a Customer Retention Manager, you need expertise in customer relationship management, data analysis, and a strong understanding of retention strategies, often supported by a degree in business or marketing. Familiarity with CRM platforms like Salesforce, email marketing tools, and data analytics software is typically required. Exceptional communication, problem-solving, and empathy help you build trust and address customer concerns effectively. These skills are crucial for developing targeted retention initiatives, reducing churn, and driving long-term business growth.

How does a customer retention manager typically collaborate with other departments to improve customer loyalty?

Customer Retention Managers work closely with teams across marketing, sales, product development, and customer support to create a seamless customer experience. They often share insights from customer feedback with product teams to address pain points and coordinate with marketing to design targeted retention campaigns. Regular communication with sales and support teams ensures that customer concerns are addressed promptly, fostering long-term loyalty. This cross-functional collaboration is essential for identifying at-risk customers and implementing effective retention strategies.

What is the difference between Customer Retention Manager vs Customer Service Supervisor?

AspectCustomer Retention ManagerCustomer Service Supervisor
Primary FocusDeveloping strategies to retain customers and reduce churnOverseeing daily customer service operations and team performance
Required SkillsCustomer relationship management, data analysis, strategic planningCommunication, team leadership, problem-solving
Work EnvironmentCollaborates with marketing, sales, and support teamsManages customer service team in call centers or support centers
Common CertificationsCRM certifications, customer experience coursesCustomer service management certifications

The Customer Retention Manager focuses on creating strategies to keep customers engaged and loyal, often working cross-functionally with marketing and sales. In contrast, the Customer Service Supervisor manages daily customer interactions and team performance. Both roles require strong communication skills, but the Retention Manager emphasizes strategic planning, while the Supervisor emphasizes team leadership and operational oversight.

What are the most commonly searched types of Customer Retention jobs in Colorado?

The most popular types of Customer Retention jobs in Colorado are:

What are popular job titles related to Customer Retention Manager jobs in Colorado?

For Customer Retention Manager jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Customer Retention Manager jobs in Colorado look for?

The top searched job categories for Customer Retention Manager jobs in Colorado are:

What cities in Colorado are hiring for Customer Retention Manager jobs?

Cities in Colorado with the most Customer Retention Manager job openings:

Customer Retention Manager jobs near you
Infographic showing various Customer Retention Manager job openings in Colorado as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $60,986 per year, or $29.3 per hour.

CUSTOMER SERVICE MANAGER (ROUTE & ACCOUNT MANAGEMENT

Canteen

Evans, CO • On-site

$65K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Key responsibilities

  • Develop and maintain strong relationships with customers and serve as the primary escalation point for customer concerns.

  • Coordinate with operations teams to resolve customer issues, monitor service performance, and support new account implementations.

  • Lead and coach customer service team members, establish performance expectations, and monitor service quality metrics.

Canteen rating

6.8

Company rating: 6.8 out of 10

Based on 101 frontline employees who took The Breakroom Quiz

21st of 68 rated caterers

Job description

Position Title: CUSTOMER SERVICE MANAGER | ROUTE & ACCOUNT MANAGEMENT

Salary:  $65,000 - $75,000 / year

Schedule: Available on call for employees Monday - Friday, 5:00am - 3:00pm

Other Forms of Compensation: none

Growth. Opportunity. Excellence.

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation.  Together, we’ll continue to transform our industry.

Come grow with us. We are Canteen.

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com. 

Job Summary

The Customer Service Manager is responsible for delivering exceptional customer experiences across Canteen's Micro Market and Vending operations. This position serves as the primary point of contact for client accounts, ensuring customer satisfaction, issue resolution, service excellence, and strong client retention. 

Key Responsibilities


Customer Relationship Management
Develop and maintain strong relationships with customers and client contacts.
Serve as the primary escalation point for customer concerns, complaints, and service requests.
Conduct regular customer visits and business reviews to assess satisfaction and identify opportunities for service improvement.
Respond promptly and professionally to customer inquiries regarding products, services, billing, and equipment issues.
Ensure all customer interactions reflect Canteen's commitment to service excellence.

Operations Support
Coordinate with route operations, market attendants, technicians, and service teams to resolve customer issues quickly and effectively.
Monitor service performance, product availability, machine functionality, and market conditions.
Track and manage service tickets, ensuring timely follow-up and resolution.
Identify recurring service problems and implement corrective action plans.
Support new account implementations, market openings, remodels, and customer transitions.

Account Retention & Growth
Maintain high levels of customer satisfaction and retention.
Identify opportunities to enhance customer experiences through product assortment, technology solutions, and service improvements.
Partner with sales and operations leaders to support account growth initiatives.
Assist with contract renewals and customer retention strategies.

Team Leadership
Lead and coach customer service representatives and support team members, as applicable.
Establish performance expectations and monitor service quality metrics.
Train team members on customer service best practices, systems, and company policies.
Foster a customer-focused culture focused on accountability, responsiveness, and continuous improvement.

Data & Reporting
Monitor customer service metrics, response times, complaint trends, and satisfaction scores.
Prepare reports for management regarding customer concerns, operational performance, and service improvements.
Utilize internal technology platforms to track customer interactions and service requests.
Analyze customer feedback and recommend solutions to improve overall service delivery.

Compliance & Safety
Ensure compliance with company policies, procedures, food safety standards, and customer requirements.
Maintain accurate customer records and documentation.
Support company initiatives related to safety, quality, and operational excellence.

Qualifications Required
High school diploma or GED required.
Bachelor's degree in Business, Hospitality, Management, or related field preferred.
Minimum of 3-5 years of customer service, account management, or operations experience.
Previous supervisory or leadership experience preferred.
Strong problem-solving and conflict resolution skills.
Excellent verbal, written, and interpersonal communication skills.
Proficiency with Microsoft Office Suite and customer relationship management systems.
Valid driver's license and ability to travel to customer locations as needed.
Perform the job functions of the Route Driver position, when needed, including driving a company vehicle over an established route to deliver products, render services, and fill and maintain vending and related equipment.

Apply to Canteen today!

Canteen is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.


Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 


Applications are accepted on an ongoing basis.


Canteen maintains a drug-free workplace.


Associates at Canteen are offered many fantastic benefits.

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)
  • Paid Parental Leave
  • Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Canteen.pdf

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ 

Req ID: 1560768 

Canteen  

Brandy Wilson 

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