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Customer Retention Jobs (NOW HIRING)

Kenect

Customer Retention Specialist

Pleasant Grove, AL · On-site

$13.25 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

About This Role We are seeking a highly motivated Customer Success Retention Specialist to join our team. This role is dedicated to reducing customer churn and preserving recurring revenue by ...

Kenect

Customer Retention Specialist

Pleasant Grove, UT · On-site

$12.75 - $17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

About This Role We are seeking a highly motivated Customer Success Retention Specialist to join our team. This role is dedicated to reducing customer churn and preserving recurring revenue by ...

GFiber

Customer Retention Specialist

Austin, TX · On-site

$23.08 - $25.38/hr

Role Description As a Customer Retention Specialist, you will be the dedicated frontline point of contact for handling inbound contacts from Residential and Small Business internet customers looking ...

Kenect

Customer Retention Specialist

Pleasant Grove, UT · On-site

$12.75 - $17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

Customer Success Retention Specialist Kenect is on a mission to revolutionize customer communication and engagement for businesses across North America. Founded with a deep understanding of the ...

Kenect

Customer Retention Specialist

Pleasant Grove, UT · On-site

$12.75 - $17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

About This Role We are seeking a highly motivated Customer Success Retention Specialist to join our team. This role is dedicated to reducing customer churn and preserving recurring revenue by ...

E-Solutions

Customer Retention Specialist

Charleston, WV · On-site

$13.75 - $19/hr

Customer Retention Specialist Location: Charleston WV Duration: Longterm Contract Promoting and saving products and services. Providing an excellent customer experience via phone. Negotiating and ...

GFiber

Customer Retention Specialist

Austin, TX · On-site

$23.08 - $25.38/hr

Role Description As a Customer Retention Specialist, you will be the dedicated frontline point of contact for handling inbound contacts from Residential and Small Business internet customers looking ...

GSD Search, LLC

Customer Retention Specialist

Zionsville, IN · On-site

$13.75 - $19/hr

Customer Retention Specialist 6 Month Contract with Strong Potential for Conversion Hybrid | Zionsville, IN About the Opportunity We're looking for two Customer Retention Specialists to join a ...

First Premier Bank

Customer Retention Representative

Watertown, SD · On-site

$17.25 - $19.15/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Educate customers on benefits, rewards, and features of retaining the account. * Maintain control of conversations and appropriately answer customer objections and questions Training * Extensive paid ...

First PREMIER Bank

Customer Retention Representative

Sioux Falls, SD · On-site

$17.25 - $19.15/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Educate customers on benefits, rewards, and features of retaining the account. * Maintain control of conversations and appropriately answer customer objections and questions Training * Extensive paid ...

First PREMIER Bank

Customer Retention Representative

Watertown, SD · On-site

$17.25 - $19.15/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Educate customers on benefits, rewards, and features of retaining the account. * Maintain control of conversations and appropriately answer customer objections and questions Training * Extensive paid ...

First Premier Bank

Customer Retention Representative

Watertown, NY · On-site

$17.25 - $19.15/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Educate customers on benefits, rewards, and features of retaining the account. * Maintain control of conversations and appropriately answer customer objections and questions Training * Extensive paid ...

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Customer Retention information

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How much do customer retention jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for customer retention in the United States is $18.03, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.75 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in customer retention, and why are they important?

To thrive in Customer Retention, you need strong communication and problem-solving skills, industry knowledge, and often a background in customer service or account management. Familiarity with Customer Relationship Management (CRM) software and experience with analytics or feedback tools are typically beneficial. Outstanding candidates demonstrate empathy, patience, and persuasive negotiation abilities to handle sensitive customer situations. These skills are crucial to understanding customer needs, building loyalty, and effectively reducing churn for the organization.

What is a customer retention?

A Customer Retention job focuses on keeping existing customers engaged and satisfied to prevent them from leaving for competitors. This role involves analyzing customer behavior, addressing concerns, and implementing strategies like loyalty programs, personalized communication, and special offers. Professionals in this field work closely with sales, marketing, and support teams to enhance customer experience and long-term loyalty. Effective customer retention helps businesses increase revenue, reduce churn, and build strong relationships with their customers.

What are some common challenges faced in a customer retention role, and how are they typically managed?

Professionals in Customer Retention often deal with challenges such as handling dissatisfied customers, resolving complaints efficiently, and proactively identifying reasons for potential churn. These challenges are usually managed through a blend of attentive listening, effective communication, and the use of CRM tools to track customer feedback and engagement trends. You'll collaborate closely with sales, product, and support teams to address issues holistically and implement retention strategies. Overcoming these challenges not only strengthens your problem-solving skills but also builds valuable relationships that benefit both the customer and the company.

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What cities are hiring for Customer Retention jobs?

Cities with the most Customer Retention job openings:

What are the most commonly searched types of Customer Retention jobs?

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What states have the most Customer Retention jobs?

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Customer Retention jobs near you
Infographic showing various Customer Retention job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $37,495 per year, or $18 per hour.

Customer Retention Representative

Endurance Warranty Services

Remote

$18/hr

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement

Re-posted 17 days ago

Endurance Warranty rating

6.0

Company rating: 6.0 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

284th of 308 rated insurance

Job description

Customer Retention Specialist
Job Description:
Want to work in a fast-paced environment that has unlimited earning potential? Then Endurance is the place for you! Endurance is looking for bright, outgoing, and energetic individuals to join our growing team of Retention Representatives! As a Retention Representative, your duty is to retain business clients and further educate current customers on the value of retaining their Vehicle Service Contracts.
Key Responsibilities
  • Consistently increase retention rates and achieve retention goals.
  • Superb listening skills with the ability to overcome customer's initial concerns and objections Ability to keep customers on board through the reiteration of why they purchased a Vehicle Service contract and the continued benefit that the contract provides.
  • Strong background in a call-center environment
  • CRM and technology aptitude to handle multiple platforms at a high volume and fast pace
  • Influence customers to recognize the value of our contracts and identify new opportunities. Retain their business and educate the customer to understand the risks associated with canceling their contract.
  • Problem-solving is a must as you quickly identify the root cause of customer issues, pinpoint payment strategies to eliminate those causes and work with clients to implement feasible contract negotiations.
  • Help explain contracts and manage existing customer relationships that give them their own piece of mind and worry-free driving!
  • Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management.

Keys to Success:
  • High school diploma or GED certificate.
  • Minimum 2 years of Retention experience or in a similar role
  • Minimum 2 years of Sales experience
  • Experience in customer support and conflict resolution.
  • Computer proficiency.
  • Phone communication skills.

The candidate(s) offered this position will be required to submit to a background investigation.
Compensation: $18.00 + Commission

Our benefits include:
Benefits As an industry leader, Endurance provides competitive compensation with full and part time opportunities—but that’s just the beginning.
  • Competitive salary with uncapped commission potential.
  • Paid training and upward mobility —we invest in your growth.
  • 401(k) with company match after 90-days of employment
  • Medical, Dental and Vision Insurance
  • Voluntary Life Insurance
  • Internet Stipend
  • Casual dress code
  • A company culture that supports balancing your work and personal life, including company events, bonding experiences and a work from home environment
Learn more about life at Endurance—connect with us on LinkedIn, Facebook, Instagram and Twitter.
To comply with local regulations, we are currently not accepting applications from candidates residing in: Alaska (AK), California (CA), Colorado (CO), Delaware (DE), Hawaii (HI), Indiana (IN), Maine (ME), Massachusetts (MA), Montana (MT), Nebraska (NE), New Hampshire (NH), North Dakota (ND), New York (NY), Oregon (OR), Pennsylvania (PA), Rhode Island (RI), Vermont (VT), Washington (WA), West Virginia (WV), Wyoming (WY).

Equal Employment Opportunity
Endurance Warranty Services is proud to be an equal-opportunity employer. We celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Our differences are what make us better together.
About Endurance
Endurance Warranty has been honored with multiple Stevie Awards for being a great place to work, and we’re growing rapidly. We’re a fast-paced company offering limitless opportunities to grow your career. Thanks to our dedicated employees, we provide best-in-class auto repair coverage to customers across the country, protecting people from unexpected and costly breakdowns for almost 15 years. At Endurance, we embrace the entrepreneurial spirit, and you’ll play a role in shaping this dynamic industry. We offer great pay, amazing benefits, and the opportunity to learn and grow.
When you work for Endurance, you’re working for a company that cares about you and your future. We empower employees to lead, drive change and give back where they work and live. Our people are our greatest strength, and we’re proud to work as a diverse team to serve our customers and our community.
Therefore, we’ve been honored as a top place to work, including multiple StevieⓇ Awards for the best workplace and great employer. For the last several years, Endurance has also earned a spot-on Selling Power’s “50 Best Companies to Sell For” and consistently makes industry lists from Crain’s and Inc. magazine for our continuous and significant growth. Experts in the industry recognize that our employees care as well—Consumer Affairs highly recommends Endurance, and our customers highly rate us on Google, Trustpilot, and other major online review sites.
Come accelerate your career with us. We’ll give you the tools you need to succeed at work and the flexibility to enjoy life outside of your job.

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