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Customer Retention Jobs (NOW HIRING)

Epos Now

Customer Retention Agent

Orlando, FL

As Customer Retention Agent, you will be responsible for maintaining a low level of customer churn and contacting customers at risk of churn or cancelling in a timely manner. Being a confident ...

corpay

Customer Retention Specialist

Brentwood, TN · Hybrid

$13.50 - $18.50/hr

What We Need Corpay wants to hire a Customer Retention Specialist within our NA Fuel division. This position falls under our Comdata line of business and is located in Brentwood, TN. In this role ...

Epos Now

Customer Retention Agent

Orlando, FL

As Customer Retention Agent, you will be responsible for maintaining a low level of customer churn and contacting customers at risk of churn or cancelling in a timely manner. Being a confident ...

corpay

Customer Retention Specialist

Brentwood, TN · Hybrid

$13.50 - $18.50/hr

What We Need Corpay wants to hire a Customer Retention Specialist within our NA Fuel division. This position falls under our Comdata line of business and is located in Brentwood, TN. In this role ...

Epos Now

Customer Retention Agent

Orlando, FL · On-site

$40K - $45K/yr

As Customer Retention Agent, you will be responsible for maintaining a low level of customer churn and contacting customers at risk of churn or cancelling in a timely manner. Being a confident ...

E-Solutions

Customer Retention Specialist

Charleston, WV

$13.75 - $19/hr

Role: Customer Retention Specialist Location: Charleston WV Duration: Longterm Contract * Promoting and/saving products and services. * Providing an excellent customer experience via phone.

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Customer Retention information

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How much do customer retention jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for customer retention in the United States is $18.03, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.75 per hour, depending on experience, location, and employer.

What is a customer retention job?

A customer retention job involves developing strategies to keep existing customers engaged and loyal to a company or brand. Roles often include analyzing customer data, creating loyalty programs, and working with marketing or sales teams to improve customer satisfaction and reduce churn. Skills in communication, data analysis, and familiarity with customer relationship management (CRM) tools are typically required.

What are the key skills and qualifications needed to thrive in the Customer Retention position, and why are they important?

To thrive in Customer Retention, you need strong communication and problem-solving skills, industry knowledge, and often a background in customer service or account management. Familiarity with Customer Relationship Management (CRM) software and experience with analytics or feedback tools are typically beneficial. Outstanding candidates demonstrate empathy, patience, and persuasive negotiation abilities to handle sensitive customer situations. These skills are crucial to understanding customer needs, building loyalty, and effectively reducing churn for the organization.

How can I make 2000 a week working from home?

Customer retention roles often pay hourly or commission-based wages, and earning $2000 weekly typically requires high sales volume, strong communication skills, and experience with CRM tools. Many positions offer flexible schedules, but reaching this income level may involve working full-time, taking on multiple clients, or pursuing advanced certifications to increase earning potential.

What is a Customer Retention job?

A Customer Retention job focuses on keeping existing customers engaged and satisfied to prevent them from leaving for competitors. This role involves analyzing customer behavior, addressing concerns, and implementing strategies like loyalty programs, personalized communication, and special offers. Professionals in this field work closely with sales, marketing, and support teams to enhance customer experience and long-term loyalty. Effective customer retention helps businesses increase revenue, reduce churn, and build strong relationships with their customers.

What job makes $10,000 a month without a degree?

In customer retention roles, high earnings can be achieved through commission, bonuses, or performance-based incentives, especially in sales or account management positions. These jobs often require strong communication skills, industry knowledge, and experience rather than formal degrees, and some professionals earn $10,000 or more monthly through successful client relationships and sales targets.

What are some common challenges faced in a Customer Retention role, and how are they typically managed?

Professionals in Customer Retention often deal with challenges such as handling dissatisfied customers, resolving complaints efficiently, and proactively identifying reasons for potential churn. These challenges are usually managed through a blend of attentive listening, effective communication, and the use of CRM tools to track customer feedback and engagement trends. You'll collaborate closely with sales, product, and support teams to address issues holistically and implement retention strategies. Overcoming these challenges not only strengthens your problem-solving skills but also builds valuable relationships that benefit both the customer and the company.

What does customer retention do?

Customer retention involves strategies and activities that a customer retention specialist uses to keep existing customers engaged and loyal to a company. This role often includes analyzing customer data, developing loyalty programs, and providing excellent service to reduce churn and increase repeat business.
More about Customer Retention jobs
What cities are hiring for Customer Retention jobs? Cities with the most Customer Retention job openings:
What are the most commonly searched types of Customer Retention jobs? The most popular types of Customer Retention jobs are:
What states have the most Customer Retention jobs? States with the most job openings for Customer Retention jobs include:
What job categories do people searching Customer Retention jobs look for? The top searched job categories for Customer Retention jobs are:
Customer Retention jobs near you
Infographic showing various Customer Retention job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Hybrid job distribution, with an average salary of $37,495 per year, or $18 per hour.

Customer Retention Specialist

MPC AZ Contact Center LLC

Phoenix, AZ • On-site

$20 - $21/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

Description:

Customer Retention Specialist - $750 Sign-On Bonus

$20–$21/hour base + $400–$1,000+/month commission (effective ~$23-$28/hour) + Full Benefits + Paid Training + $750 Sign-On BonusMoxie Pest Control | Full-Time | Day Shift | In-Person (Priest & Broadway)


Help Customers Stay. Protect Relationships. Drive Growth.

This isn't a typical customer service job. As a Customer Retention Specialist, you're the person Moxie customers reach when they have a problem, are weighing whether to cancel, or need someone who can actually do something about it. You own the save, turning tough conversations into win-win outcomes that keep customers loyal and earn you real commission. It's one of the most important roles at Moxie.

We're building a team of dependable, positive people who like helping customers and working together in a fast-growing company that values attitude, reliability, and effort. This is a stable, full-time role with benefits, paid training, and room to grow.

No pest control experience needed. Experience in retention, escalations, sales, collections, or account management is a strong plus.


Why People Apply Here

  • $750 Sign-On Bonus (paid across 6 months)
  • Paid training from day one
  • Stable, full-time daytime schedule
  • Full benefits package
  • Opportunities to grow within the company
  • Positive, team-oriented environment
  • Leadership that values reliability and effort
  • Fun office culture with team celebrations and incentives
What You’ll Do
  • Talk with customers considering cancellation and find solutions that work for them
  • Handle service agreement and account changes
  • Re-engage previous customers and identify save opportunities
  • Process payments and update accounts
  • Build relationships that turn one-time customers into multi-year customers
What You’ll Actually Earn

Base pay is $20–$21/hour depending on experience. Commission earnings vary by individual performance and overall demand, our team has averaged $400–$1,000+/month per rep across recent quarters, with top performers earning $1,500–$1,700/month. Most full-time Customer Retention Specialists earn $50,000–$58,000 their first year, with strong performers earning more.

Is This Role a Fit for You?

This job will be a great fit if you:

  • Genuinely enjoy solving problems and finding win-win outcomes
  • Can stay calm, warm, and professional with frustrated customers
  • Are reliable, detail-oriented, and show up consistently
  • Want a structured daytime schedule with rotating Saturdays
  • Are comfortable working toward clear save-rate and retention goals
  • Have strong communication and basic computer skills

This role may not be the best fit for someone who avoids difficult conversations, prefers fully scripted work without judgment calls, or isn't comfortable being measured on retention outcomes.

Schedule

Monday–Friday (Daytime)
Rotating Saturdays (with a weekday off)

Benefits

  • 401(k)
  • Dental insurance
  • Health insurance
  • Vision insurance
  • Paid time off
  • Parental leave
  • Referral program

*If you’re dependable, professional, and enjoy helping people solve problems, we’d love to meet you.

Apply today to join the Moxie team.

Moxie Pest Control is an Equal Opportunity Employer and participates in E-Verify.

Requirements: