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Customer Retention Jobs (NOW HIRING)

Epos Now

Customer Retention Agent

Orlando, FL · On-site

As Customer Retention Agent, you will be responsible for maintaining a low level of customer churn and contacting customers at risk of churn or cancelling in a timely manner. Being a confident ...

Epos Now Group

Customer Retention Agent

Orlando, FL · On-site

As Customer Retention Agent, you will be responsible for maintaining a low level of customer churn and contacting customers at risk of churn or cancelling in a timely manner. Being a confident ...

Apply Early

Epos Now

Customer Retention Agent

Orlando, FL · On-site

$40K - $45K/yr

As Customer Retention Agent, you will be responsible for maintaining a low level of customer churn and contacting customers at risk of churn or cancelling in a timely manner. Being a confident ...

Epos Now

Customer Retention Agent

Orlando, FL · On-site

As Customer Retention Agent, you will be responsible for maintaining a low level of customer churn and contacting customers at risk of churn or cancelling in a timely manner. Being a confident ...

corpay

Customer Retention Specialist

Brentwood, TN · Hybrid

$13.50 - $18.50/hr

What We Need Corpay wants to hire a Customer Retention Specialist within our NA Fuel division. This position falls under our Comdata line of business and is located in Brentwood, TN. In this role ...

corpay

Customer Retention Specialist

Brentwood, TN · Hybrid

$13.50 - $18.50/hr

What We Need Corpay wants to hire a Customer Retention Specialist within our NA Fuel division. This position falls under our Comdata line of business and is located in Brentwood, TN. In this role ...

Jobgether

Customer Retention Specialist

$14.50 - $20/hr

Our partner is looking for a Customer Retention Specialist based in the United States. This role is focused on strengthening customer relationships, improving retention outcomes, and ensuring users ...

High Level Services

Customer Retention Specialist

$44K - $52K/yr

As a Customer Retention Specialist , you're going to be customer-obsessed, proactively outreaching to customers at risk, and driven by results. You naturally spot risks before they turn into churn ...

GSD Search, LLC

Customer Retention Specialist

Zionsville, IN · On-site

$13.75 - $19/hr

Customer Retention Specialist 6 Month Contract with Strong Potential for Conversion Hybrid | Zionsville, IN About the Opportunity We're looking for two Customer Retention Specialists to join a ...

Nicholas Sakha

Customer Retention Specialist

Las Vegas, NV · On-site

$18 - $24/hr

As a Customer Retention Specialist, you will play a vital role in the long-term growth and success of our agency. We are equally committed to your success investing in your personal growth, income ...

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GSD Search

Customer Retention Specialist

$14.50 - $20/hr

Customer Retention Specialist 6 Month Contract with Strong Potential for Conversion Hybrid | Zionsville, IN About the Opportunity We're looking for two Customer Retention Specialists to join a ...

E-Solutions

Customer Retention Specialist

Charleston, WV · On-site

$13.75 - $19/hr

Role: Customer Retention Specialist Location: Charleston WV Duration: Longterm Contract * Promoting and/saving products and services. * Providing an excellent customer experience via phone.

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How much do customer retention jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for customer retention in the United States is $18.03, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.75 per hour, depending on experience, location, and employer.

What is a customer retention job?

A customer retention job involves developing strategies to keep existing customers engaged and loyal to a company or brand. Roles often include analyzing customer data, creating loyalty programs, and working with marketing or sales teams to improve customer satisfaction and reduce churn. Skills in communication, data analysis, and familiarity with customer relationship management (CRM) tools are typically required.

What are the key skills and qualifications needed to thrive in the Customer Retention position, and why are they important?

To thrive in Customer Retention, you need strong communication and problem-solving skills, industry knowledge, and often a background in customer service or account management. Familiarity with Customer Relationship Management (CRM) software and experience with analytics or feedback tools are typically beneficial. Outstanding candidates demonstrate empathy, patience, and persuasive negotiation abilities to handle sensitive customer situations. These skills are crucial to understanding customer needs, building loyalty, and effectively reducing churn for the organization.

How can I make 2000 a week working from home?

Customer retention roles often pay hourly or commission-based wages, and earning $2000 weekly typically requires high sales performance, strong communication skills, and experience with CRM tools. Many positions offer flexible schedules, but reaching this income level may involve working full-time, taking on multiple clients, or pursuing advanced certifications to increase earning potential.

What is a Customer Retention job?

A Customer Retention job focuses on keeping existing customers engaged and satisfied to prevent them from leaving for competitors. This role involves analyzing customer behavior, addressing concerns, and implementing strategies like loyalty programs, personalized communication, and special offers. Professionals in this field work closely with sales, marketing, and support teams to enhance customer experience and long-term loyalty. Effective customer retention helps businesses increase revenue, reduce churn, and build strong relationships with their customers.

What are some common challenges faced in a Customer Retention role, and how are they typically managed?

Professionals in Customer Retention often deal with challenges such as handling dissatisfied customers, resolving complaints efficiently, and proactively identifying reasons for potential churn. These challenges are usually managed through a blend of attentive listening, effective communication, and the use of CRM tools to track customer feedback and engagement trends. You'll collaborate closely with sales, product, and support teams to address issues holistically and implement retention strategies. Overcoming these challenges not only strengthens your problem-solving skills but also builds valuable relationships that benefit both the customer and the company.

What does customer retention do?

Customer retention involves strategies and activities that a customer retention specialist uses to keep existing customers engaged and loyal to a company. This role often includes analyzing customer data, developing loyalty programs, and providing excellent service to reduce churn and increase repeat business.

What jobs pay 4000 a week without a degree?

Customer retention roles typically do not pay $4,000 a week without a degree; however, high-earning sales positions, such as insurance or real estate agents, can reach that level with experience and strong performance. Skilled trades like certain construction or electrical work may also offer high weekly earnings, especially for independent contractors or those with specialized certifications. Success in these roles often depends on sales skills, experience, and the ability to build client relationships.
More about Customer Retention jobs
What cities are hiring for Customer Retention jobs? Cities with the most Customer Retention job openings:
What are the most commonly searched types of Customer Retention jobs? The most popular types of Customer Retention jobs are:
What states have the most Customer Retention jobs? States with the most job openings for Customer Retention jobs include:
What job categories do people searching Customer Retention jobs look for? The top searched job categories for Customer Retention jobs are:
Customer Retention jobs near you
Infographic showing various Customer Retention job openings in the United States as of June 2026, with employment types broken down into 82% Full Time, 6% Part Time, and 12% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,495 per year, or $18 per hour.

Customer Retention Agent

Epos Now

Orlando, FL • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Job description

About the company.
We are a market-leading fintech company that supports over 50,000 businesses across 80 countries and works within the payments and point of sale (POS) space. Our mission is to make commerce accessible for everyone. After such successful development, we are expanding our customer service department to support a growing customer base.
With an inclusive culture, we support every employee with a personalised progression plan to identify a clear and achievable career path for success.
About the role.
Customer success is the foundation of business success. As this company has been built on retaining customers for long periods of time, when a customer leaves - we take it personally.
As Customer Retention Agent, you will be responsible for maintaining a low level of customer churn and contacting customers at risk of churn or cancelling in a timely manner. Being a confident negotiator, experienced in account management and comfortable handling difficult conversations, you will be tenacious in your desire to retain customer business. You will also proactively contact customers to improve their experience, and will be the first point of call to deal with cancellations, billing enquiries, customer retention and complaints.
Responsibilities.
- Retain customers, contributing the company goal of a 1% churn of customer base.
- Proactively speak to customers with outstanding debt, to reduce the number of customers owing funds and identifying gaps in process to prevent repeat offenses.
- Manage all cancelled customers and outbound activity. This includes taking ownership of your personal cancellation queue by contacting all customer cancellations within 24 hours, and seeking to reactivate accounts where possible.
- Use Net Promoter Score results from cancellations to address detractor issues.
- Answering customers' billing and subscription queries.
- Maintain a high volume of outbound activity to nurture meaningful relationships with customers, understand customer needs and support business growth.
- Ensure all customers understand the value of the company's products and services.
- Deliver against KPIs in key areas of activity and productivity.
- Optimize customer experience by effectively utilizing the CRM.
- Follow all relevant processes and proactively give feedback to improve them.
Benefits.

  • Career progression and increased basic salary achievable by reaching revenue, retention and account reactivation targets.
  • Total of 25 days PTO
  • Exclusive retail, restaurants, travel and accommodation discounts.
  • 24/7 access to a mental health and well being
  • 401k
  • Medical including Dental & Vision

Job Type: Full-time

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