ZipRecruiter

Log In

1

Customer Retention Jobs in Virginia (NOW HIRING)

TechnoMile

Senior Customer Success Manager

Mclean, VA · On-site

Meet customer retention goals and ensure consistently high retention rates for assigned accounts. * Serve as project manager for major and complex deployments of product upgrades for existing ...

Socket.dev

Senior Customer Success Manager

Chesapeake, VA · On-site

$120 - $180/hr

Meet customer retention goals and ensure consistently high retention rates for assigned accounts. * Serve as project manager for major and complex deployments of product upgrades for existing ...

BlackSky

Vice President, Customer Operations

Herndon, VA · On-site

$142K - $182K/yr

Drive strategies that maximize customer retention, recurring revenue, and account expansion. * Build customer health metrics and forecasting models to track experience, usage, and growth potential.

ISI

Customer Success Manager (Hybrid)

Herndon, VA · On-site

$85 - $100/hr

This role is responsible for driving customer retention, renewal readiness, business review cadence, account health visibility, and overall customer alignment across ISI's managed service offerings.

next page

Showing results 1-20

All JobsCustomer Retention JobsCustomer Retention Jobs in Virginia

Customer Retention information

See Virginia salary details

$10

$17

$31

How much do customer retention jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for customer retention in Virginia is $17.87, according to ZipRecruiter salary data. Most workers in this role earn between $13.61 and $18.61 per hour, depending on experience, location, and employer.

What is a customer retention?

A Customer Retention job focuses on keeping existing customers engaged and satisfied to prevent them from leaving for competitors. This role involves analyzing customer behavior, addressing concerns, and implementing strategies like loyalty programs, personalized communication, and special offers. Professionals in this field work closely with sales, marketing, and support teams to enhance customer experience and long-term loyalty. Effective customer retention helps businesses increase revenue, reduce churn, and build strong relationships with their customers.

What are the key skills and qualifications needed to thrive in customer retention, and why are they important?

To thrive in Customer Retention, you need strong communication and problem-solving skills, industry knowledge, and often a background in customer service or account management. Familiarity with Customer Relationship Management (CRM) software and experience with analytics or feedback tools are typically beneficial. Outstanding candidates demonstrate empathy, patience, and persuasive negotiation abilities to handle sensitive customer situations. These skills are crucial to understanding customer needs, building loyalty, and effectively reducing churn for the organization.

What are some common challenges faced in a customer retention role, and how are they typically managed?

Professionals in Customer Retention often deal with challenges such as handling dissatisfied customers, resolving complaints efficiently, and proactively identifying reasons for potential churn. These challenges are usually managed through a blend of attentive listening, effective communication, and the use of CRM tools to track customer feedback and engagement trends. You'll collaborate closely with sales, product, and support teams to address issues holistically and implement retention strategies. Overcoming these challenges not only strengthens your problem-solving skills but also builds valuable relationships that benefit both the customer and the company.

What are the most commonly searched types of Customer Retention jobs in Virginia?

The most popular types of Customer Retention jobs in Virginia are:

What are popular job titles related to Customer Retention jobs in Virginia?

For Customer Retention jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Customer Retention jobs in Virginia look for?

The top searched job categories for Customer Retention jobs in Virginia are:

What cities in Virginia are hiring for Customer Retention jobs?

Cities in Virginia with the most Customer Retention job openings:

Customer Retention jobs near you
Infographic showing various Customer Retention job openings in Virginia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 84% In-person, 5% Hybrid, and 11% Remote job distribution, with an average salary of $37,174 per year, or $17.9 per hour.

Full Time Customer Retention Agent

Life Protect 24/7

Norfolk, VA • On-site

$21 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

Life Protect 24/7 is an inbound sales call center searching for full-time self-motivated, high-performing individuals with a desire to advocate for others, challenge themselves, and become leaders in sales. If this sounds like you, you are a great candidate for our Retention Department.


Available Schedules/Shifts:

Schedule:

  • 9am-7pm Monday, 10am-7pm Tuesday - Friday, and 9am-5pm every other Saturday


How will you do that?

Here at Life Protect 24/7, we provide medical security alert devices to those in need. You will receive calls from a variety of customers who are trying to get connected with a medical, billing, or health-related business. This creates an opportunity to share our device with those who may need it and not even know it! Our devices support the rescue of over 5,000 lives every month.

Retention Agents are the heartbeat of our culture – enthusiastic representatives of our company and advocates for our clients. Our upbeat call center work culture promotes development and individual training, games, incentives, and opportunities for advancement to help develop and solidify necessary sales skills. Retention Agents will effectively educate existing customers about the importance of keeping products while bringing integrity and customer satisfaction to every interaction. Building rapport and establishing relationships with our customers is achieved by genuinely listening, identifying needs, communicating with clarity, and providing solutions to their questions and concerns.


What we offer:

  • Competitive Pay: Hourly plus commission

  • Weekly Pay

  • Paid Training

    • Full-Time Training: Monday-Friday 4pm-10pm

  • Paid OT on Saturdays

  • Paid Time Off

  • Medical, Dental, Vision, AD&D, and Life Insurance

  • HSA Options

  • 401k with Company Match

  • Employee Development Program

  • Employee Product Discount

  • Beautiful Call Center Work Space

  • Convenient access to walking trails and Norfolk Premium Outlets

  • Potential to work remotely (Work From Home) / Hybrid available to employees after 6 months based on performance

What you offer:

  • Must be at least 18 years of age

  • High school diploma or equivalent

  • Sales experience and/or call center environment experience

  • Strong communication skills (verbal, written, and interpersonal)

  • A customer-focused approach with adaptability to new situations

  • Ability to multitask, prioritize, and manage time

  • Motivation, and desire to achieve powered by YOU!


Paid hourly plus commission.

  • Commissions based on performance

Schedule:

  • 9am-7pm Monday, 10am-7pm Tuesday - Friday, and 9am-5pm every other Saturday


If this sounds like the spot for you, and you meet our qualifications, we invite you to apply and bring your skills and charisma to our table.


We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.


Job Type: Full-time

After applying a recruiter will reach out in 2-3 business days via email or phone.