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Customer Retention Jobs in Virginia (NOW HIRING)

BlackSky

Vice President, Customer Operations

Herndon, VA · On-site

$142K - $182K/yr

Drive strategies that maximize customer retention, recurring revenue, and account expansion. * Build customer health metrics and forecasting models to track experience, usage, and growth potential.

BlackSky

Vice President, Customer Operations

Herndon, VA · Remote

$142K - $182K/yr

Drive strategies that maximize customer retention, recurring revenue, and account expansion. * Build customer health metrics and forecasting models to track experience, usage, and growth potential.

Enhesa

Customer Success Director

Arlington, VA · On-site

The role is accountable for achieving Gross Retained Revenue targets and ensuring that customer-facing teams operate effectively within a quarterly, target-driven commercial structure. Reporting to ...

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Customer Retention information

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$10

$17

$31

How much do customer retention jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for customer retention in Virginia is $17.87, according to ZipRecruiter salary data. Most workers in this role earn between $13.61 and $18.61 per hour, depending on experience, location, and employer.

What is a customer retention job?

A customer retention job involves developing strategies to keep existing customers engaged and loyal to a company or brand. Roles often include analyzing customer data, creating loyalty programs, and working with marketing or sales teams to improve customer satisfaction and reduce churn. Skills in communication, data analysis, and familiarity with customer relationship management (CRM) tools are typically required.

What are the key skills and qualifications needed to thrive in the Customer Retention position, and why are they important?

To thrive in Customer Retention, you need strong communication and problem-solving skills, industry knowledge, and often a background in customer service or account management. Familiarity with Customer Relationship Management (CRM) software and experience with analytics or feedback tools are typically beneficial. Outstanding candidates demonstrate empathy, patience, and persuasive negotiation abilities to handle sensitive customer situations. These skills are crucial to understanding customer needs, building loyalty, and effectively reducing churn for the organization.

How can I make 2000 a week working from home?

Customer retention roles often pay hourly or commission-based wages, and earning $2000 weekly typically requires high sales performance, strong communication skills, and experience with CRM tools. Many positions offer flexible schedules, but reaching this income level may involve working full-time, taking on multiple clients, or pursuing advanced certifications to increase earning potential.

What is a Customer Retention job?

A Customer Retention job focuses on keeping existing customers engaged and satisfied to prevent them from leaving for competitors. This role involves analyzing customer behavior, addressing concerns, and implementing strategies like loyalty programs, personalized communication, and special offers. Professionals in this field work closely with sales, marketing, and support teams to enhance customer experience and long-term loyalty. Effective customer retention helps businesses increase revenue, reduce churn, and build strong relationships with their customers.

What are some common challenges faced in a Customer Retention role, and how are they typically managed?

Professionals in Customer Retention often deal with challenges such as handling dissatisfied customers, resolving complaints efficiently, and proactively identifying reasons for potential churn. These challenges are usually managed through a blend of attentive listening, effective communication, and the use of CRM tools to track customer feedback and engagement trends. You'll collaborate closely with sales, product, and support teams to address issues holistically and implement retention strategies. Overcoming these challenges not only strengthens your problem-solving skills but also builds valuable relationships that benefit both the customer and the company.

What does customer retention do?

Customer retention involves strategies and activities that a customer retention specialist uses to keep existing customers engaged and loyal to a company. This role often includes analyzing customer data, developing loyalty programs, and providing excellent service to reduce churn and increase repeat business.

What jobs pay 4000 a week without a degree?

Customer retention roles typically do not pay $4,000 a week without a degree; however, high-earning sales positions, such as insurance or real estate agents, can reach that level with experience and strong performance. Skilled trades like certain construction or electrical work may also offer high weekly earnings, especially for independent contractors or those with specialized certifications. Success in these roles often depends on sales skills, experience, and the ability to build client relationships.
What are the most commonly searched types of Customer Retention jobs in Virginia? The most popular types of Customer Retention jobs in Virginia are:
What are popular job titles related to Customer Retention jobs in Virginia? For Customer Retention jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Customer Retention jobs in Virginia look for? The top searched job categories for Customer Retention jobs in Virginia are:
What cities in Virginia are hiring for Customer Retention jobs? Cities in Virginia with the most Customer Retention job openings:
Customer Retention jobs near you
Infographic showing various Customer Retention job openings in Virginia as of July 2026, with employment types broken down into 89% Full Time, and 11% Contract. Highlights an 86% In-person, 7% Hybrid, and 7% Remote job distribution, with an average salary of $37,174 per year, or $17.9 per hour.

Full Time Customer Retention Agent

Life Protect 24/7

Norfolk, VA • On-site

$21 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

Life Protect 24/7 is an inbound sales call center searching for full-time self-motivated, high-performing individuals with a desire to advocate for others, challenge themselves, and become leaders in sales. If this sounds like you, you are a great candidate for our Retention Department.


Available Schedules/Shifts:

Schedule:

  • 9am-7pm Monday, 10am-7pm Tuesday - Friday, and 9am-5pm every other Saturday


How will you do that?

Here at Life Protect 24/7, we provide medical security alert devices to those in need. You will receive calls from a variety of customers who are trying to get connected with a medical, billing, or health-related business. This creates an opportunity to share our device with those who may need it and not even know it! Our devices support the rescue of over 5,000 lives every month.

Retention Agents are the heartbeat of our culture – enthusiastic representatives of our company and advocates for our clients. Our upbeat call center work culture promotes development and individual training, games, incentives, and opportunities for advancement to help develop and solidify necessary sales skills. Retention Agents will effectively educate existing customers about the importance of keeping products while bringing integrity and customer satisfaction to every interaction. Building rapport and establishing relationships with our customers is achieved by genuinely listening, identifying needs, communicating with clarity, and providing solutions to their questions and concerns.


What we offer:

  • Competitive Pay: Hourly plus commission

  • Weekly Pay

  • Paid Training

    • Full-Time Training: Monday-Friday 4pm-10pm

  • Paid OT on Saturdays

  • Paid Time Off

  • Medical, Dental, Vision, AD&D, and Life Insurance

  • HSA Options

  • 401k with Company Match

  • Employee Development Program

  • Employee Product Discount

  • Beautiful Call Center Work Space

  • Convenient access to walking trails and Norfolk Premium Outlets

  • Potential to work remotely (Work From Home) / Hybrid available to employees after 6 months based on performance

What you offer:

  • Must be at least 18 years of age

  • High school diploma or equivalent

  • Sales experience and/or call center environment experience

  • Strong communication skills (verbal, written, and interpersonal)

  • A customer-focused approach with adaptability to new situations

  • Ability to multitask, prioritize, and manage time

  • Motivation, and desire to achieve powered by YOU!


Paid hourly plus commission.

  • Commissions based on performance

Schedule:

  • 9am-7pm Monday, 10am-7pm Tuesday - Friday, and 9am-5pm every other Saturday


If this sounds like the spot for you, and you meet our qualifications, we invite you to apply and bring your skills and charisma to our table.


We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.


Job Type: Full-time

After applying a recruiter will reach out in 2-3 business days via email or phone.