ZipRecruiter

Log In

1

Customer Retention Jobs in Texas (NOW HIRING)

GFiber

Customer Retention Specialist

Austin, TX · On-site

$23.08 - $25.38/hr

Role Description As a Customer Retention Specialist, you will be the dedicated frontline point of contact for handling inbound contacts from Residential and Small Business internet customers looking ...

Gfiber

Customer Retention Specialist

Austin, TX · On-site

$23.08 - $25.38/hr

Role Description As a Customer Retention Specialist, you will be the dedicated frontline point of contact for handling inbound contacts from Residential and Small Business internet customers looking ...

GFiber

Customer Retention Specialist

Austin, TX · On-site

$23.08 - $25.38/hr

Role Description As a Customer Retention Specialist, you will be the dedicated frontline point of contact for handling inbound contacts from Residential and Small Business internet customers looking ...

AutoHDR

Customer Retention Manager

Austin, TX · On-site +1

Own customer retention; build systems, automations, and build relationships to ensure a customer never leaves once using the platform. * Call un-subscribed customers to collect feedback and conduct ...

CoinFlip

Customer Retention Representative

Laredo, TX · On-site

CoinFlip.tech. We're seeking a sales and customer service agent who will follow up with customers who were unable to complete transactions at an ATM in our Australian network. The role focuses on ...

next page

Showing results 1-20

All JobsCustomer Retention JobsCustomer Retention Jobs in Texas

Customer Retention information

See Texas salary details

$10

$16

$30

How much do customer retention jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for customer retention in Texas is $16.79, according to ZipRecruiter salary data. Most workers in this role earn between $12.79 and $17.45 per hour, depending on experience, location, and employer.

What is a customer retention?

A Customer Retention job focuses on keeping existing customers engaged and satisfied to prevent them from leaving for competitors. This role involves analyzing customer behavior, addressing concerns, and implementing strategies like loyalty programs, personalized communication, and special offers. Professionals in this field work closely with sales, marketing, and support teams to enhance customer experience and long-term loyalty. Effective customer retention helps businesses increase revenue, reduce churn, and build strong relationships with their customers.

What are the key skills and qualifications needed to thrive in customer retention, and why are they important?

To thrive in Customer Retention, you need strong communication and problem-solving skills, industry knowledge, and often a background in customer service or account management. Familiarity with Customer Relationship Management (CRM) software and experience with analytics or feedback tools are typically beneficial. Outstanding candidates demonstrate empathy, patience, and persuasive negotiation abilities to handle sensitive customer situations. These skills are crucial to understanding customer needs, building loyalty, and effectively reducing churn for the organization.

What are some common challenges faced in a customer retention role, and how are they typically managed?

Professionals in Customer Retention often deal with challenges such as handling dissatisfied customers, resolving complaints efficiently, and proactively identifying reasons for potential churn. These challenges are usually managed through a blend of attentive listening, effective communication, and the use of CRM tools to track customer feedback and engagement trends. You'll collaborate closely with sales, product, and support teams to address issues holistically and implement retention strategies. Overcoming these challenges not only strengthens your problem-solving skills but also builds valuable relationships that benefit both the customer and the company.

What are the most commonly searched types of Customer Retention jobs in Texas?

The most popular types of Customer Retention jobs in Texas are:

What are popular job titles related to Customer Retention jobs in Texas?

For Customer Retention jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Customer Retention jobs in Texas look for?

The top searched job categories for Customer Retention jobs in Texas are:

What cities in Texas are hiring for Customer Retention jobs?

Cities in Texas with the most Customer Retention job openings:

Customer Retention jobs near you
Infographic showing various Customer Retention job openings in Texas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $34,933 per year, or $16.8 per hour.

Customer Retention Specialist

GFiber

Austin, TX • On-site

$23.08 - $25.38/hr

Full-time

Re-posted 3 days ago

Job description

The application window will be open until at least August 18th, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.

This role is not eligible for immigration sponsorship.

Role Description 

As a Customer Retention Specialist, you will be the dedicated frontline point of contact for handling inbound contacts from Residential and Small Business internet customers looking to cancel their service. This role is strictly on-site 5 days a week in our Austin office. Your primary focus will be to retain customers by actively listening to their needs, escalating and resolving complex service-related issues, and finding appropriate solutions to overcome pricing-related concerns. You will analyze customer feedback and concerns to identify the most effective resolution strategy. Collaborating with various teams, you will drive effective solutions to ensure customer satisfaction. You must possess the flexibility to work non-standard schedules, including regular evening and weekend shifts, to support our peak after-hours customer volume. to effectively connect with customers and drive resolution.

 

In this job, you'll:

 

  • Manage inbound contacts from customers intending to cancel, working proactively to retain their business.
  • Consistently meet or exceed target save rates and revenue retention metrics in a performance-driven environment
  • De-escalate highly frustrated customers by leading with empathy, patience, and active listening to uncover the root cause of their dissatisfaction.
  • Troubleshoot residential equipment (Routers, extenders and fibre optic connections) to resolve the underlying performance issues driving the cancellation request.
  • Educate customers on optimal home network setups and Wi-Fi behaviour to prevent future frustration.
  • Understanding of the ISP market and key competitor differentiations with the ability to highlight GFiber's value proposition.
  • Apply strategic negotiation and objection-handling techniques to effectively pivot cancellation requests into retained accounts.
  • Tailor customized retention offers that align with the household's specific internet usage and budget constraints.
  • Identify and synthesize common themes, friction points, and systemic patterns across customer interactions that contribute to cancellation requests.
  • Collaborate effectively with cross-functional teams to advocate for proposed solutions and support changes designed to improve customer retention.
  • Comply with tracking key churn drivers for all interactions handled.

 

At a minimum, we would like you to have:

  • 1 year of experience in Internet Service Provider (ISP) operations or relevant industry.
  • Experience in contact center, call center, or related customer service roles.
  • Experience with customer retention, inbound sales, or complex objection handling.
  • Experience using customer service software, including CRM systems like Salesforce.
  • Ability to work non-standard working hours including nights, weekends, and holidays.

 

It's preferred if you have:

  • 2 years of experience in ISP operations or a relevant industry, specifically in escalation management or process improvement roles.
  • Experience collaborating and communicating with technical stakeholders like Engineering.
  • Effective communication, problem-solving, and conflict resolution skills.
  • Familiarity with being measured against specific contact center targets, such as Save Rate, Churn Reduction, and Customer Satisfaction (CSAT) scores.
  • Previous experience working with telecommunications consumer codes and industry standards.

The US base salary range for this full-time position is between ($23.08 - $25.38 per hour) + bonus + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.

#LI-DNI

Apply