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Customer Retention Manager Jobs in Texas (NOW HIRING)

AutoHDR

Customer Retention Manager

Austin, TX · On-site +1

Own customer retention; build systems, automations, and build relationships to ensure a customer never leaves once using the platform. * Call un-subscribed customers to collect feedback and conduct ...

GFiber

Customer Retention Specialist

Austin, TX · On-site

$23.08 - $25.38/hr

Manage inbound contacts from customers intending to cancel, working proactively to retain their business. * Consistently meet or exceed target save rates and revenue retention metrics in a ...

Gfiber

Customer Retention Specialist

Austin, TX · On-site

$23.08 - $25.38/hr

Manage inbound contacts from customers intending to cancel, working proactively to retain their business. * Consistently meet or exceed target save rates and revenue retention metrics in a ...

GFiber

Customer Retention Specialist

Austin, TX · On-site

$23.08 - $25.38/hr

Manage inbound contacts from customers intending to cancel, working proactively to retain their business. * Consistently meet or exceed target save rates and revenue retention metrics in a ...

CoinFlip

Customer Retention Representative

Laredo, TX · On-site

Ability to manage multiple follow-ups efficiently * Comfortable working with CRM systems, spreadsheets, or internal tracking tools * Attention to detail and accurate record-keeping * Ability to work ...

Everyday Dose Inc.

Senior Retention Manager

Austin, TX · On-site +1

$132K - $140K/yr

ABOUT THE ROLE We're hiring a Senior Retention Manager to own execution of our retention roadmap ... Nurture our CRM leads into new subscribers, working cross-functionally with growth teams. Manage ...

Everyday Dose Inc.

Senior Retention Manager

Austin, TX · On-site +1

$132K - $140K/yr

ABOUT THE ROLE We're hiring a Senior Retention Manager to own execution of our retention roadmap ... Nurture our CRM leads into new subscribers, working cross-functionally with growth teams. Manage ...

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All JobsCustomer Retention JobsCustomer Retention Manager JobsCustomer Retention Manager Jobs in Texas

Customer Retention Manager information

See Texas salary details

$22.8K

$54K

$94.1K

How much do customer retention manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for customer retention manager in Texas is $54,034.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,200.00 and $65,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer retention manager?

To thrive as a Customer Retention Manager, you need expertise in customer relationship management, data analysis, and a strong understanding of retention strategies, often supported by a degree in business or marketing. Familiarity with CRM platforms like Salesforce, email marketing tools, and data analytics software is typically required. Exceptional communication, problem-solving, and empathy help you build trust and address customer concerns effectively. These skills are crucial for developing targeted retention initiatives, reducing churn, and driving long-term business growth.

How does a customer retention manager typically collaborate with other departments to improve customer loyalty?

Customer Retention Managers work closely with teams across marketing, sales, product development, and customer support to create a seamless customer experience. They often share insights from customer feedback with product teams to address pain points and coordinate with marketing to design targeted retention campaigns. Regular communication with sales and support teams ensures that customer concerns are addressed promptly, fostering long-term loyalty. This cross-functional collaboration is essential for identifying at-risk customers and implementing effective retention strategies.

What is the difference between Customer Retention Manager vs Customer Service Supervisor?

AspectCustomer Retention ManagerCustomer Service Supervisor
Primary FocusDeveloping strategies to retain customers and reduce churnOverseeing daily customer service operations and team performance
Required SkillsCustomer relationship management, data analysis, strategic planningCommunication, team leadership, problem-solving
Work EnvironmentCollaborates with marketing, sales, and support teamsManages customer service team in call centers or support centers
Common CertificationsCRM certifications, customer experience coursesCustomer service management certifications

The Customer Retention Manager focuses on creating strategies to keep customers engaged and loyal, often working cross-functionally with marketing and sales. In contrast, the Customer Service Supervisor manages daily customer interactions and team performance. Both roles require strong communication skills, but the Retention Manager emphasizes strategic planning, while the Supervisor emphasizes team leadership and operational oversight.

What are the most commonly searched types of Customer Retention jobs in Texas?

The most popular types of Customer Retention jobs in Texas are:

What are popular job titles related to Customer Retention Manager jobs in Texas?

For Customer Retention Manager jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Customer Retention Manager jobs in Texas look for?

The top searched job categories for Customer Retention Manager jobs in Texas are:

What cities in Texas are hiring for Customer Retention Manager jobs?

Cities in Texas with the most Customer Retention Manager job openings:

Customer Retention Manager jobs near you
Infographic showing various Customer Retention Manager job openings in Texas as of August 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $54,034 per year, or $26 per hour.

Customer Retention Manager

AutoHDR

Austin, TX • On-site, Remote

Full-time

Re-posted 25 days ago

Job description

Role: Customer Success Representative
AutoHDR is the fastest growing AI startup in real estate media. We train custom image editing models for real estate, and are currently editing 25% of all US real estate listings!
Join our team and work with an exceptional team to build cutting edge products and continue growing 20% month over month!
Our vision is to produce the majority of media for the real estate industry - and you can join early on.
The role:
  • Own customer retention; build systems, automations, and build relationships to ensure a customer never leaves once using the platform.
  • Call un-subscribed customers to collect feedback and conduct our winback process
  • Call customers who report low quality ratings in realtime to proactively prevent churn. Consult them on how to prevent the issue & share upcoming product updates.
  • Proactively call existing users to collect feedback and proactively mitigate any churn risks.

Your key responsibility:
  • Make sure 100% of tickets from un-subscribed customers and low quality ratings are called through every single day. Come up with ideas and systematic, data-driven approaches for churn prevention.

Requirements:
  • Background working with real estate photographers or editing companies
  • Understanding of HDR or flambient real estate photo workflows
  • Perfect English fluency and no accent

Schedule:
  • Full-time (US Business Hours)

AutoHDR Core Values:
Our core values are the fuel for our continuous 20% month over month growth. Iron sharpens iron in our office, and the entire dev team is bought in to winning together.
Persistence
You believe anything is possible - the only variable is how long it will take. You will always continue trying to solve a problem, look for new solutions, and figure it out at all costs through continous effort - even when most would give up.
Optimism
You believe strongly that you can accomplish anything you want - regardless of the odds. Even when the worst case scenario happens, and everything is on fire, you never doubt your ability to pull through and win at what you set out to do.
Competitive greatness
Every individual on our team wants to be the best in the world at what they do. We are extremely compeitive, and will settle for nothing other than being the #1 player for AI real estate editing.
Locations Downtown Austin Remote status Temporarily Remote

Apply