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Customer Retention Manager Jobs in Texas (NOW HIRING)

Total Expert

VP, Customer Retention & Loyalty

Dallas, TX · On-site

$137K - $175K/yr

Educate Customer Success Managers so every CSM can confidently advise clients on retention and recapture strategy, not just platform usage. * Create enablement assets: workshop decks, ROI calculators ...

Total Expert

VP, Customer Retention & Loyalty

Dallas, TX · On-site +1

$137K - $175K/yr

Educate Customer Success Managers so every CSM can confidently advise clients on retention and recapture strategy, not just platform usage. * Create enablement assets: workshop decks, ROI calculators ...

SB Inc.

Be Seen First

Retention Specialist

Houston, TX · On-site

$1.0K/wk

Experience in customer service, retention, collections, or account management preferred * Proficient with computers and CRM systems * Team-oriented mindset Why Us? At SB, we believe our customers ...

Insulet Corporation

The manager oversees a team of clinical retention professionals, driving the execution of ... They are accountable for achieving key performance metrics, including retention, customer ...

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Showing results 21-40

All JobsCustomer Retention JobsCustomer Retention Manager JobsCustomer Retention Manager Jobs in Texas

Customer Retention Manager information

See Texas salary details

$22.8K

$54K

$94.1K

How much do customer retention manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer retention manager in Texas is $54,034.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,200.00 and $65,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer retention manager?

To thrive as a Customer Retention Manager, you need expertise in customer relationship management, data analysis, and a strong understanding of retention strategies, often supported by a degree in business or marketing. Familiarity with CRM platforms like Salesforce, email marketing tools, and data analytics software is typically required. Exceptional communication, problem-solving, and empathy help you build trust and address customer concerns effectively. These skills are crucial for developing targeted retention initiatives, reducing churn, and driving long-term business growth.

How does a customer retention manager typically collaborate with other departments to improve customer loyalty?

Customer Retention Managers work closely with teams across marketing, sales, product development, and customer support to create a seamless customer experience. They often share insights from customer feedback with product teams to address pain points and coordinate with marketing to design targeted retention campaigns. Regular communication with sales and support teams ensures that customer concerns are addressed promptly, fostering long-term loyalty. This cross-functional collaboration is essential for identifying at-risk customers and implementing effective retention strategies.

What is the difference between Customer Retention Manager vs Customer Service Supervisor?

AspectCustomer Retention ManagerCustomer Service Supervisor
Primary FocusDeveloping strategies to retain customers and reduce churnOverseeing daily customer service operations and team performance
Required SkillsCustomer relationship management, data analysis, strategic planningCommunication, team leadership, problem-solving
Work EnvironmentCollaborates with marketing, sales, and support teamsManages customer service team in call centers or support centers
Common CertificationsCRM certifications, customer experience coursesCustomer service management certifications

The Customer Retention Manager focuses on creating strategies to keep customers engaged and loyal, often working cross-functionally with marketing and sales. In contrast, the Customer Service Supervisor manages daily customer interactions and team performance. Both roles require strong communication skills, but the Retention Manager emphasizes strategic planning, while the Supervisor emphasizes team leadership and operational oversight.

What are the most commonly searched types of Customer Retention jobs in Texas?

The most popular types of Customer Retention jobs in Texas are:

What are popular job titles related to Customer Retention Manager jobs in Texas?

For Customer Retention Manager jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Customer Retention Manager jobs in Texas look for?

The top searched job categories for Customer Retention Manager jobs in Texas are:

What cities in Texas are hiring for Customer Retention Manager jobs?

Cities in Texas with the most Customer Retention Manager job openings:

Customer Retention Manager jobs near you
Infographic showing various Customer Retention Manager job openings in Texas as of August 2026, with employment types broken down into 79% Full Time, 17% Part Time, 3% Contract, and 1% Nights. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $54,034 per year, or $26 per hour.

Customer Retention Specialist - State Farm Agent Team Member

State Farm

Houston, TX • On-site

$50K - $75K/yr

Full-time

PTO

Re-posted 16 hours ago

State Farm rating

7.3

Company rating: 7.3 out of 10

Based on 1,562 frontline employees who took The Breakroom Quiz

241st of 315 rated insurance

Job description

Benefits:
  • Competitive salary
  • Opportunity for advancement
  • Paid time off
  • Bonus based on performance
  • Training & development

You May Be a Great Fit as a Customer Retention Specialist at Shane Armbrister - State Farm Agent if:
  • You're the person people call first when life goes sideways - calm, steady, and ready to help.
  • You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
  • You're a natural relationship-builder who earns trust quickly and keeps it.
  • You listen first, then guide, making customers feel understood while confidently recommending solutions.
  • You're compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: Houston, TX 77062
At Shane Armbrister - State Farm Agent, located in the 77062 Clear Lake area, we're here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we're helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you'll fit right in with us
Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.
Responsibilities
  • Communicate with existing customers regarding renewals and coverage options.
  • Review accounts and assist with updates or changes as needed.
  • Identify opportunities to enhance customer satisfaction and engagement.
  • Maintain accurate records and documentation of interactions.
  • Collaborate with team members to meet retention and outreach objectives.

Qualifications
  • Strong interpersonal and problem-solving abilities.
  • Effective communication and listening skills.
  • Detail-oriented with a focus on customer experience.
  • Previous experience in customer service or account management preferred.
  • Must be able to obtain applicable state insurance licenses.

Compensation: $50,000.00 - $75,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Houston, TX and help customers with their insurance and financial services needs, including:
  • Auto insurance
  • Home insurance
  • Life insurance
  • Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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