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Customer Retention Jobs (NOW HIRING)

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Customer Retention Manager

Austin, TX · On-site +1

Own customer retention; build systems, automations, and build relationships to ensure a customer never leaves once using the platform. * Call un-subscribed customers to collect feedback and conduct ...

Optimum

SVP Customer Retention

Long Island City, NY · On-site

$15.50 - $21/hr

The SVP of Customer Retention will be responsible for leading multiple Retention Call Centers, both in-house and third party managed. Focusing on activities that contribute to the retention of ...

Optimum

SVP Customer Retention

Long Island City, NY · On-site

$15.50 - $21/hr

The SVP of Customer Retention will be responsible for leading multiple Retention Call Centers, both in-house and third party managed. Focusing on activities that contribute to the retention of ...

Optimum Corp

SVP Customer Retention

Long Island City, NY · On-site

$15.50 - $21/hr

The SVP of Customer Retention will be responsible for leading multiple Retention Call Centers, both in-house and third party managed. Focusing on activities that contribute to the retention of ...

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Customer Retention information

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How much do customer retention jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for customer retention in the United States is $18.03, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.75 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in customer retention, and why are they important?

To thrive in Customer Retention, you need strong communication and problem-solving skills, industry knowledge, and often a background in customer service or account management. Familiarity with Customer Relationship Management (CRM) software and experience with analytics or feedback tools are typically beneficial. Outstanding candidates demonstrate empathy, patience, and persuasive negotiation abilities to handle sensitive customer situations. These skills are crucial to understanding customer needs, building loyalty, and effectively reducing churn for the organization.

What is a customer retention?

A Customer Retention job focuses on keeping existing customers engaged and satisfied to prevent them from leaving for competitors. This role involves analyzing customer behavior, addressing concerns, and implementing strategies like loyalty programs, personalized communication, and special offers. Professionals in this field work closely with sales, marketing, and support teams to enhance customer experience and long-term loyalty. Effective customer retention helps businesses increase revenue, reduce churn, and build strong relationships with their customers.

What are some common challenges faced in a customer retention role, and how are they typically managed?

Professionals in Customer Retention often deal with challenges such as handling dissatisfied customers, resolving complaints efficiently, and proactively identifying reasons for potential churn. These challenges are usually managed through a blend of attentive listening, effective communication, and the use of CRM tools to track customer feedback and engagement trends. You'll collaborate closely with sales, product, and support teams to address issues holistically and implement retention strategies. Overcoming these challenges not only strengthens your problem-solving skills but also builds valuable relationships that benefit both the customer and the company.

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What cities are hiring for Customer Retention jobs?

Cities with the most Customer Retention job openings:

What are the most commonly searched types of Customer Retention jobs?

The most popular types of Customer Retention jobs are:

What states have the most Customer Retention jobs?

States with the most job openings for Customer Retention jobs include:

What job categories do people searching Customer Retention jobs look for?

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Customer Retention jobs near you
Infographic showing various Customer Retention job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $37,495 per year, or $18 per hour.

Customer Retention Representative

First Premier Bank

Watertown, NY

$17.25 - $19.15/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

At First PREMIER Bank and PREMIER Bankcard, we've created a culture that emphasizes personal success, respect, health, and wellness, fun and giving back. This is an environment where you will be rewarded, valued, and celebrated for your hardwork.

We offer a robust and expanded package of health benefits, incentives, paid time off and growth and career advancement opportunities. We celebrate our employees and show our appreciation with private concerts, outdoor bashes, cash and car giveaways and more! See some of ourepic celebrationsandemployeerecognitions.

Considered one of the nation's strongest financial organizations, we've achieved our success by embodying the views and values of The PREMIER Way.From our CEOs to the newest hires, we all follow these shared views and values to guide us on how to treat our customers, co-workers and communities. The PREMIER Way also serves as a roadmap on how to be successful inside and outside of the workplace. We believe in investing in our employees, their families and ourcommunities.

Job Description:

Location: Watertown, SD

Shift: Varying shift options available

Job Status: Full-Time and Part-Time

Pay: $17.25-19.15/hour starting, additional monthly incentives available

Company: PREMIER Bankcard

Work Site
This job is offered on-site in Watertown. Employees must live within 50 miles of a PREMIER location or plan on relocating.

Shift Options

  • Full-Time: Monday-Friday 12:00pm-9:00pm, Every Other Saturday 8:00am-4:30pm or Monday-Friday 12:30pm-9:00pm, Every Other Saturday 8:00am-4:30pm
  • Part Time: Monday-Friday 2pm-9pm, Every Other Saturday 8:00am-4:30pm
  • No Sundays!

About the Role:

  • Respond to and resolve customer issues for those considering closing their accounts and offer solutions to retain them.
  • Ensure that all tasks meet quality standards and comply with regulations by following established procedures and company guidelines.
  • Educate customers on benefits, rewards, and features of retaining the account.
  • Maintain control of conversations and appropriately answer customer objections and questions

Training

  • Extensive paid training program, up to 3 weeks in length.
  • Ongoing training opportunities for future success!

Pay

Base wage starting at $17.25-19.15/hr. with opportunities to increase take home pay.

  • Top 75% of associates are eligible for incentives
  • Career path from Associate I to Associate IV - each step earning an increase in pay
  • Earn up to an additional $3.50/hr. when working non-traditional hours
  • Bilingual skills are compensated in the form of a 10% differential
  • Flex Scheduling opportunity for top performers

Competitive Benefits Package

  • Full medical benefits for 20+ hours/week
  • FREE dental and vision coverage
  • Generous time off plans including PTO, Sick Pay, and Bonus Days
  • 401(k) - dollar-for-dollar match up to 5% of total compensation
  • Special discounts and offers for events at the Denny Sanford PREMIER Center
  • Employee Wellness Program
  • Paid Community Volunteer Hours - PREMIER averages 30,000 hours per year
  • Fun Employee Parties

Our Culture

  • We have an emphasis on personal success, respect, health, wellness, fun and giving back
  • Employees are rewarded, valued, and celebrated for hard work.
  • Career advancement opportunities is a way PREMIER leaders show they care.
  • Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more.

Apply