ZipRecruiter

Log In

1

Customer Retention Jobs in Wisconsin (NOW HIRING)

Centurylink

Retention Representatives

La Crosse, WI · On-site

$13/hr

  • Medical

  • Dental

  • Vision

  • Retirement

In this role, employees are responsible for interacting with customers by telephone to meet daily, weekly and monthly retention and sales goals by offering recommendations of products and services to ...

CenturyLink

Retention Representatives

La Crosse, WI

$13/hr

  • Medical

  • Dental

  • Vision

  • Retirement

CenturyLink Retention Representatives 333 N Front Street, La Crosse, WI 54601 Hiring for May 11th ... Provide excellent customer service to CenturyLink customers. Encourage customer loyalty. Promote ...

Edgeless Beauty Group

CRM Manager

Milwaukee, WI · On-site

$66K/yr

Develop and maintain automated workflows that improve lead generation, conversion, customer retention, and operational efficiency. * Evaluate and implement AI-powered tools and technologies to ...

next page

Showing results 1-20

All JobsCustomer Retention JobsCustomer Retention Jobs in Wisconsin

Customer Retention information

See Wisconsin salary details

$11

$18

$32

How much do customer retention jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for customer retention in Wisconsin is $18.20, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $18.94 per hour, depending on experience, location, and employer.

What is a customer retention?

A Customer Retention job focuses on keeping existing customers engaged and satisfied to prevent them from leaving for competitors. This role involves analyzing customer behavior, addressing concerns, and implementing strategies like loyalty programs, personalized communication, and special offers. Professionals in this field work closely with sales, marketing, and support teams to enhance customer experience and long-term loyalty. Effective customer retention helps businesses increase revenue, reduce churn, and build strong relationships with their customers.

What are the key skills and qualifications needed to thrive in customer retention, and why are they important?

To thrive in Customer Retention, you need strong communication and problem-solving skills, industry knowledge, and often a background in customer service or account management. Familiarity with Customer Relationship Management (CRM) software and experience with analytics or feedback tools are typically beneficial. Outstanding candidates demonstrate empathy, patience, and persuasive negotiation abilities to handle sensitive customer situations. These skills are crucial to understanding customer needs, building loyalty, and effectively reducing churn for the organization.

What are some common challenges faced in a customer retention role, and how are they typically managed?

Professionals in Customer Retention often deal with challenges such as handling dissatisfied customers, resolving complaints efficiently, and proactively identifying reasons for potential churn. These challenges are usually managed through a blend of attentive listening, effective communication, and the use of CRM tools to track customer feedback and engagement trends. You'll collaborate closely with sales, product, and support teams to address issues holistically and implement retention strategies. Overcoming these challenges not only strengthens your problem-solving skills but also builds valuable relationships that benefit both the customer and the company.

What are the most commonly searched types of Customer Retention jobs in Wisconsin?

The most popular types of Customer Retention jobs in Wisconsin are:

What are popular job titles related to Customer Retention jobs in Wisconsin?

For Customer Retention jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Customer Retention jobs in Wisconsin look for?

The top searched job categories for Customer Retention jobs in Wisconsin are:

Customer Retention jobs near you
Infographic showing various Customer Retention job openings in Wisconsin as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $37,846 per year, or $18.2 per hour.

Customer Retention Specialist - State Farm Agent Team Member

Zach Zimmerman - State Farm Agent

De Pere, WI • On-site

$42K - $50K/yr

Other

Re-posted 14 days ago

Job description

Customer Retention Specialist

At Zimmerman State Farm, we're here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we're helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you'll fit right in with us.

We are seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.

Responsibilities:

  • Communicate with existing customers regarding renewals and coverage options.
  • Review accounts and assist with updates or changes as needed.
  • Identify opportunities to enhance customer satisfaction and engagement.
  • Maintain accurate records and documentation of interactions.
  • Collaborate with team members to meet retention and outreach objectives.

Qualifications:

  • Strong interpersonal and problem-solving abilities.
  • Effective communication and listening skills.
  • Detail-oriented with a focus on customer experience.
  • Previous experience in customer service or account management preferred.
  • Must be able to obtain applicable state insurance licenses.

Compensation: $42,000.00 - $50,000.00 per year

Our team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in De Pere, WI and help customers with their insurance and financial services needs, including:

  • Auto insurance
  • Home insurance
  • Life insurance
  • Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Apply