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Customer Retention Jobs in Wisconsin (NOW HIRING)

Empire Home Remodeling

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Customer Retention Specialist

Milwaukee, WI · On-site

$18/hr (+ commission)

Reconnect with previous customers and leads who showed prior interest * Rebuild interest and schedule qualified in-home appointments * Maintain detailed follow-up notes and progress tracking * Meet ...

Talentoma

$4.9K - $5.4K/mo

Remote Customer Retention Coordinator 𝐌𝐨𝐧𝐭𝐡𝐥𝐲 𝐏𝐚𝐲 : $4,900 - $5,400 USD per month 𝐒𝐮𝐦𝐦𝐚𝐫𝐲: The Remote Customer Retention Coordinator organizes ...

Centurylink

Retention Representatives

La Crosse, WI · On-site

$13/hr

In this role, employees are responsible for interacting with customers by telephone to meet daily, weekly and monthly retention and sales goals by offering recommendations of products and services to ...

CenturyLink

Retention Representatives

La Crosse, WI · On-site

$13/hr

CenturyLink Retention Representatives 333 N Front Street, La Crosse, WI 54601 Hiring for May 11th ... Provide excellent customer service to CenturyLink customers. Encourage customer loyalty. Promote ...

Empyra Inc.

WI · On-site

$80 - $100/hr

This is an on‑site full‑time role in Dallas, TX, and will be responsible for ensuring customer satisfaction, customer retention, and building strong relationships with clients. The Customer ...

Edgeless Beauty Group

CRM Manager

Milwaukee, WI · On-site

$66K/yr

Develop and maintain automated workflows that improve lead generation, conversion, customer retention, and operational efficiency. * Evaluate and implement AI-powered tools and technologies to ...

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Customer Retention information

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How much do customer retention jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for customer retention in Wisconsin is $18.20, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $18.94 per hour, depending on experience, location, and employer.

What is a customer retention?

A Customer Retention job focuses on keeping existing customers engaged and satisfied to prevent them from leaving for competitors. This role involves analyzing customer behavior, addressing concerns, and implementing strategies like loyalty programs, personalized communication, and special offers. Professionals in this field work closely with sales, marketing, and support teams to enhance customer experience and long-term loyalty. Effective customer retention helps businesses increase revenue, reduce churn, and build strong relationships with their customers.

What are the key skills and qualifications needed to thrive in customer retention, and why are they important?

To thrive in Customer Retention, you need strong communication and problem-solving skills, industry knowledge, and often a background in customer service or account management. Familiarity with Customer Relationship Management (CRM) software and experience with analytics or feedback tools are typically beneficial. Outstanding candidates demonstrate empathy, patience, and persuasive negotiation abilities to handle sensitive customer situations. These skills are crucial to understanding customer needs, building loyalty, and effectively reducing churn for the organization.

What are some common challenges faced in a customer retention role, and how are they typically managed?

Professionals in Customer Retention often deal with challenges such as handling dissatisfied customers, resolving complaints efficiently, and proactively identifying reasons for potential churn. These challenges are usually managed through a blend of attentive listening, effective communication, and the use of CRM tools to track customer feedback and engagement trends. You'll collaborate closely with sales, product, and support teams to address issues holistically and implement retention strategies. Overcoming these challenges not only strengthens your problem-solving skills but also builds valuable relationships that benefit both the customer and the company.

What are the most commonly searched types of Customer Retention jobs in Wisconsin?

The most popular types of Customer Retention jobs in Wisconsin are:

What are popular job titles related to Customer Retention jobs in Wisconsin?

For Customer Retention jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Customer Retention jobs in Wisconsin look for?

The top searched job categories for Customer Retention jobs in Wisconsin are:

Customer Retention jobs near you
Infographic showing various Customer Retention job openings in Wisconsin as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $37,846 per year, or $18.2 per hour.

Customer Retention Specialist

Milwaukee, WI • On-site

Empire Home Remodeling
See more jobs at Empire Home Remodelingexternal

$18/hr (+ commission)

Full-time

Posted 6 days ago

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Job description

About Us:
Empire Home Remodeling is a trusted leader in windows, doors, roofing, and siding throughout Southeastern Wisconsin. We take pride in quality craftsmanship, integrity, and building long-term relationships with homeowners.

Position Overview:
We’re looking for an experienced Lead Renewal Specialist with a background in home improvement sales. This role focuses on reconnecting with previous homeowners and unclosed leads — helping them move forward with their remodeling projects.

Responsibilities:

  • Reconnect with previous customers and leads who showed prior interest
  • Rebuild interest and schedule qualified in-home appointments
  • Maintain detailed follow-up notes and progress tracking
  • Meet or exceed daily and weekly appointment goals

Qualifications:

  • Experience in home improvement follow-up or sales required
  • Strong communication and persuasion skills
  • Goal-oriented, self-motivated, and dependable
  • Knowledge of windows, doors, roofing, or siding preferred
  • Proven ability to turn old leads into new business

What We Offer:

  • Competitive base pay plus commission and performance bonuses
  • Advancement opportunities in a growing company
  • Supportive, team-based environment
  • Paid training and steady, year-round work

Company Description

Empire Home Remodeling is a fast-growing home improvement company serving homeowners throughout Southeastern Wisconsin. We specialize in replacement windows, doors, bath remodeling, and siding. Our team is committed to quality workmanship, exceptional customer service, and creating opportunities for employees to grow through training, advancement, and performance-based rewards.