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Remote Customer Retention Jobs in Wisconsin (NOW HIRING)

8x8, Inc. (U.S)

Customer Advocacy Manager

Wausau, WI · Remote

At 8x8, we are looking for a remote Customer Advocacy Program Manager to join our growing Customer ... retention, and ensure customers participating in the advocacy program have an exceptional ...

8x8, Inc. (U.S)

Customer Advocacy Manager

Wausau, WI · Remote

At 8x8, we are looking for a remote Customer Advocacy Program Manager to join our growing Customer ... retention, and ensure customers participating in the advocacy program have an exceptional ...

Sprocket Security

Customer Success Manager

Madison, WI · Remote

Madison Office Preferable or Remote within USA Company Mission - Our mission is to help secure as ... You will drive product adoption, account health, retention, and growth, serving as each customer ...

ECP

Customer Success Manager

Madison, WI · Remote

... retention. We're seeking a champion who aims to maximize lifetime value, nurture active ... Our team is based in Milwaukee, but we are open to this position being fully remote. * Drive ...

ECP

Customer Success Manager

Milwaukee, WI · Remote

... retention. We're seeking a champion who aims to maximize lifetime value, nurture active ... Our team is based in Milwaukee, but we are open to this position being fully remote. * Drive ...

AVID

Enterprise Customer Success Manager

Montreal, WI · Remote

$139K - $167K/yr

Demonstrated success driving adoption, retention, and business value in enterprise environments ... Remote #LI-RM1 Pay Range $111K - $139K - $167K USD The salary range shown reflects the company ...

Pentair

Key Account Manager - OEM

Delavan, WI · On-site +1

$92K - $171K/yr

This role is remote when not traveling and does require roughly 30-40% of travel. You will: * Own ... Develop and execute account plans that support revenue, unit growth, customer retention, and new ...

Pentair

Key Account Manager - OEM

Delavan, WI · On-site +1

$92K - $171K/yr

This role is remote when not traveling and does require roughly 30-40% of travel. You will: * Own ... Develop and execute account plans that support revenue, unit growth, customer retention, and new ...

TEKsystems

Amazon Campaign Manager

Seymour, WI · Remote

$35 - $40/hr

... customer retention. - Growth in market share of the brand through new strategies and competitor ... remote position. Application Deadline This position is anticipated to close on Aug 4, 2026. About ...

CSAA

The Territory Sales Manager will advocate for the adoption and usage of CRM and other management ... We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex ...

New

Insulet Corporation

$79K - $118K/yr

Handle customer contacts requiring a deeper knowledge, assessment and understanding of clinical ... This position is a remote working position, and the working space will have to meet certain ...

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Remote Customer Retention information

What is a remote customer retention specialist?

A Remote Customer Retention Specialist is a professional who works from a remote location to help companies retain their existing customers. They engage with customers via phone, email, or chat to address concerns, resolve issues, and encourage continued use of the company's products or services. Their primary goal is to reduce customer churn by providing excellent service and implementing strategies to increase customer loyalty. This role often requires strong communication skills, problem-solving abilities, and a deep understanding of customer needs.

What strategies do remote customer retention specialists typically use to build strong customer relationships without face-to-face interaction?

Remote Customer Retention specialists often rely on proactive communication, personalized follow-ups, and attentive problem-solving to foster loyalty. Since interactions are virtual, they use clear, empathetic messaging and make effective use of digital tools like CRM systems to track customer history and preferences. Building rapport remotely requires consistency, timely responses, and a focus on adding value during every touchpoint. Specialists frequently collaborate with sales, support, and product teams to resolve issues and create positive experiences that encourage customers to stay.

What are the key skills and qualifications needed to thrive as a remote customer retention specialist, and why are they important?

To excel as a Remote Customer Retention Specialist, you need strong problem-solving abilities, a customer-focused mindset, and typically a background in customer service or sales. Familiarity with CRM platforms like Salesforce or Zendesk and experience with data analysis tools are often required. Exceptional communication, active listening, and resilience are vital soft skills for building rapport and handling challenging conversations. These skills help maintain customer loyalty, reduce churn, and drive long-term business growth in a competitive, remote environment.

What is the difference between Remote Customer Retention vs Remote Customer Support?

AspectRemote Customer RetentionRemote Customer Support
Primary FocusBuilding long-term customer relationships and reducing churnAssisting customers with immediate issues and inquiries
Skills NeededCommunication, relationship management, data analysisProblem-solving, technical knowledge, communication
Work EnvironmentCustomer engagement platforms, CRM toolsHelpdesk software, chat systems
Common Industry UsageRetail, SaaS, subscription servicesTech support, e-commerce, telecom

Remote Customer Retention focuses on maintaining customer loyalty and reducing churn through relationship management, while Remote Customer Support addresses immediate technical or service issues. Both roles require strong communication skills but differ in their strategic versus reactive approaches.

What are the most commonly searched types of Customer Retention jobs in Wisconsin?

The most popular types of Customer Retention jobs in Wisconsin are:

What cities in Wisconsin are hiring for Remote Customer Retention jobs?

Cities in Wisconsin with the most Remote Customer Retention job openings:

Remote Customer Retention jobs near you

Client Retention Specialist (Remote)

Beyond Finance

Fond Du Lac, WI • On-site, Remote

$14 - $19.25/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Beyond Finance rating

8.5

Company rating: 8.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

About The Role

Our Customer Success Team serves as the primary point of contact for valued customers enrolled in Beyond Finance's financial hardship programs. Our Retention Specialists play a critical role in ensuring the continued loyalty of our Beyond customer base. As a Retention Specialist, your primary responsibility will be to educate and assist clients who are facing financial hardship and exploring options to become debt-free. You will play a crucial role in retaining clients within the Beyond Finance financial hardship debt program. In this position, you will interact with clients primarily through inbound phone calls and be responsible for deescalating upset clients, empathizing with their financial difficulties, and helping them navigate the Beyond Finance program. Their primary focus is on our at-risk customers who are struggling with the use and/or value of their enrolled program, requiring creative problem solving to help them better realize and understand the value of their decision.

Key Responsibilities:

  • Educate Clients: Provide comprehensive information about the Beyond Finance financial hardship debt program to clients, ensuring they have a clear understanding of the benefits, process, and available options.
  • Empathize and Deescalate: Display empathy and active listening skills to understand and deescalate upset clients, addressing their concerns and alleviating their stress regarding their financial situation.
  • Navigate CRM System: Effectively use our Customer Relationship Management (CRM) system to quickly access and comprehend client information, including their current financial status and program progress. Maintain accurate and detailed records of all client interactions and program progress in the CRM system.
  • Analyze Financial Situation: Assess the client's current financial situation and determine the most appropriate options to help them achieve their goal of becoming debt-free.
  • Retain Clients: Collaborate with clients to develop customized solutions that align with their financial goals, and encourage them to remain in the Beyond Finance program.
  • Achieve Retention Goals: Meet or exceed retention targets and earn commissions based on your ability to enable clients to achieve their financial objectives.
  • Above all else, provide a best-in-class customer service experience over the phone and through various communication tools responding to client requests and anticipating unstated needs

What We Look For

  • Required - Experience in Retention, Sales, or Collections
  • High school diploma or equivalent (Associate's or Bachelor's degree is a plus)
  • Ability to work in a fast-paced environment and handle high call volumes
  • Resilient and able to remain calm under pressure
  • Demonstrated ability to negotiate and deescalate client issues effectively  
  • Tech saavy and proficiency with a Client Relationship Management system (CRM)
  • Strong customer focus and adaptability to different personality types
  • Strong verbal and written communication skills along with active listening
  • Supports team/department collaboration & inclusion
  • Troubleshooting  and problem solving skills 
  • Ability to multi-task, set priorities and manage time effectively
  • Willingness to adapt to a changing environment and learn about new financial solutions.

#LI-ST1

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