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Remote Customer Retention Jobs in Wisconsin (NOW HIRING)

$110K - $115K/yr

This is a remote, home based opportunity. The position offers a sales based incentive with base ... We strive to attract, develop and retain a workforce that is as diverse as the customers we serve ...

$110K - $115K/yr

This is a remote, home based opportunity. The position offers a sales based incentive with base ... We strive to attract, develop and retain a workforce that is as diverse as the customers we serve ...

OEM Regional Sales Manager

Madison, WI · Remote

$80K - $120K/yr

... a remote role, but the candidate must be located in the Midwest to best be able to serve customers ... Develop and execute strategic account plans to drive growth and retention * Engage with engineering ...

$73K - $122K/yr

We strive to attract, develop and retain a workforce that is as diverse as the customers we serve ... Referenced Salary Location USA, Massachusetts - Full Time Remote Working Arrangement Remote Salary ...

$73K - $122K/yr

We strive to attract, develop and retain a workforce that is as diverse as the customers we serve ... Referenced Salary Location USA, Massachusetts - Full Time Remote Working Arrangement Remote Salary ...

$73K - $122K/yr

We strive to attract, develop and retain a workforce that is as diverse as the customers we serve ... Referenced Salary Location USA, Massachusetts - Full Time Remote Working Arrangement Remote Salary ...

Senior Service Sales Specialist

Madison, WI · On-site +1

$109K - $128K/yr

... retaining existing contracts, converting time-and-material customers, and capturing demand as ... We recognize the benefits of flexible, remote working arrangements for eligible roles and are ...

Senior Service Sales Specialist

Milwaukee, WI · On-site +1

$109K - $128K/yr

... retaining existing contracts, converting time-and-material customers, and capturing demand as ... We recognize the benefits of flexible, remote working arrangements for eligible roles and are ...

... remote monitoring, analytics, and on-site services) to help customers improve their Maintenance ... Support account retention and expansion by demonstrating consistent value from reliability and ...

New

... acquisition, retention, and customer penetration-while ensuring compliance with pricing ... remote sales to new customers and cross/up/repeat sales to existing customers. Assess customer ...

Senior Underwriter

Madison, WI · On-site +1

$99K - $117K/yr

Collaborating closely with sales, customer service, and senior management teams to manage, retain ... Exceptional remote candidates may be considered. Compensation includes: * Competitive base salary ...

The position is structured as remote when not traveling, with an expected travel requirement of ... Strong relationship building skills with customers, building brand loyalty and retaining customers ...

The position is structured as remote when not traveling, with an expected travel requirement of ... Strong relationship building skills with customers, building brand loyalty and retaining customers ...

This position will be remote based within the region it will be supporting (Central Region). For ... Conduct client and customer success activities to retain and build business including communicating ...

Showing results 41-60

Remote Customer Retention information

What are the key skills and qualifications needed to thrive as a remote customer retention specialist, and why are they important?

To excel as a Remote Customer Retention Specialist, you need strong problem-solving abilities, a customer-focused mindset, and typically a background in customer service or sales. Familiarity with CRM platforms like Salesforce or Zendesk and experience with data analysis tools are often required. Exceptional communication, active listening, and resilience are vital soft skills for building rapport and handling challenging conversations. These skills help maintain customer loyalty, reduce churn, and drive long-term business growth in a competitive, remote environment.

What strategies do remote customer retention specialists typically use to build strong customer relationships without face-to-face interaction?

Remote Customer Retention specialists often rely on proactive communication, personalized follow-ups, and attentive problem-solving to foster loyalty. Since interactions are virtual, they use clear, empathetic messaging and make effective use of digital tools like CRM systems to track customer history and preferences. Building rapport remotely requires consistency, timely responses, and a focus on adding value during every touchpoint. Specialists frequently collaborate with sales, support, and product teams to resolve issues and create positive experiences that encourage customers to stay.

What is a remote customer retention specialist?

A Remote Customer Retention Specialist is a professional who works from a remote location to help companies retain their existing customers. They engage with customers via phone, email, or chat to address concerns, resolve issues, and encourage continued use of the company's products or services. Their primary goal is to reduce customer churn by providing excellent service and implementing strategies to increase customer loyalty. This role often requires strong communication skills, problem-solving abilities, and a deep understanding of customer needs.

What is the difference between Remote Customer Retention vs Remote Customer Support?

AspectRemote Customer RetentionRemote Customer Support
Primary FocusBuilding long-term customer relationships and reducing churnAssisting customers with immediate issues and inquiries
Skills NeededCommunication, relationship management, data analysisProblem-solving, technical knowledge, communication
Work EnvironmentCustomer engagement platforms, CRM toolsHelpdesk software, chat systems
Common Industry UsageRetail, SaaS, subscription servicesTech support, e-commerce, telecom

Remote Customer Retention focuses on maintaining customer loyalty and reducing churn through relationship management, while Remote Customer Support addresses immediate technical or service issues. Both roles require strong communication skills but differ in their strategic versus reactive approaches.

What are the most commonly searched types of Customer Retention jobs in Wisconsin?

The most popular types of Customer Retention jobs in Wisconsin are:

What cities in Wisconsin are hiring for Remote Customer Retention jobs?

Cities in Wisconsin with the most Remote Customer Retention job openings:

Hybrid LTC Internal Wholesaler

Manulife

On-site, Remote

$110K - $115K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago


Job description

Drive Life Insurance sales and overall growth at John Hancock. While driving sales in a defined territory within the United States by partnering with a John Hancock External Wholesaler that is responsible for sales in the region.

John Hancock is seeking a motivated and enthusiastic candidate for the role of LifeCare Internal Wholesaler. The role is important to John Hancock's strategy and will provide a great opportunity for the successful individuals. As an LifeCare Internal Wholesaler, you will help grow revenue within a defined territory by cultivating relationships with financial advisors and sharing the John Hancock goal of customers living Longer, Healthier and Better lives. This is a remote, home based opportunity.

The position offers a sales based incentive with base salary and opportunities for performance bonuses in the all in target compensation range of $110,000 to $115,000, plus benefits.

Position Responsibilities:

  • Identify, develop and maintain relationships with firms and producers that sell John Hancocklife insurance products
  • Share John Hancock story and value proposition with distributors to drive new business sales
  • Proactively market John Hancock Life Insurance products, to include LifeCare, Vitality, Grail and other benefits of John Hancock.
  • Work as part of a team, in partnership with Sales Support, RVP, LifeCare Specialist, and Sales Management
  • Develop personal sales goals/plan to meet prescribed sales goal
  • Establish a new business pipeline to ensure consistent stream of business/sales.
  • Follow John Hancock best practices for personal and team success.
  • Work collaboratively with the management when implementing sales campaigns
  • Contribute to key messaging and create supporting tools to the various sales initiatives

Required Qualifications:

  • Licenses Required: FINRA SIE, Series 6, 63, and State Insurance Licenses
  • Strong facilitation skills and ability to build team consensus
  • Strong communications skills, able to articulate business cases clearly and effectively when presenting information
  • Ability to build effective business relationships with key stakeholders and business management

Preferred Qualifications:

  • You obsess about customers, listen, engage and act for their benefit.
  • You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
  • You thrive in teams and enjoy getting things done together.
  • You take ownership and build solutions, focusing on what matters.
  • You do what is right, work with integrity and speak up.
  • You share your humanity, helping us build a diverse and inclusive work environment for everyone

When you join our team:

  • We'll empower you to learn and grow the career you want.
  • We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
  • As part of our global team, we'll support you in shaping the future you want to see.

#LI-JH

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

USA, Massachusetts - Full Time Remote

Working Arrangement

Remote

Salary range is expected to be between

$45,000.00 USD - $75,000.00 USD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify

Company: John Hancock Life Insurance Company (U.S.A.)