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Remote Customer Retention Jobs in Appleton, WI (NOW HIRING)

Southern Shingles

Territory Manager

Green Bay, WI · Remote

The Territory Manager at SRS Building Products works in a hybrid role, combining office, remote ... Customer-focused with a track record of satisfaction and retention. * Effective in targeting ...

Ariens Company

Director, Trade Compliance

Brillion, WI · On-site +1

Our company vision is "Passionate People, Astounded Customers." Quite simply: it revolves around ... Please note that a fully remote option is not available. Relocation assistance is also provided.

All JobsCustomer Retention JobsRemote Customer Retention JobsRemote Customer Retention Jobs in Appleton, WI

Remote Customer Retention information

See Appleton, WI salary details

$10

$17

$31

How much do remote customer retention jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for remote customer retention in Appleton, WI is $17.59, according to ZipRecruiter salary data. Most workers in this role earn between $13.37 and $18.32 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote customer retention specialist, and why are they important?

To excel as a Remote Customer Retention Specialist, you need strong problem-solving abilities, a customer-focused mindset, and typically a background in customer service or sales. Familiarity with CRM platforms like Salesforce or Zendesk and experience with data analysis tools are often required. Exceptional communication, active listening, and resilience are vital soft skills for building rapport and handling challenging conversations. These skills help maintain customer loyalty, reduce churn, and drive long-term business growth in a competitive, remote environment.

What strategies do remote customer retention specialists typically use to build strong customer relationships without face-to-face interaction?

Remote Customer Retention specialists often rely on proactive communication, personalized follow-ups, and attentive problem-solving to foster loyalty. Since interactions are virtual, they use clear, empathetic messaging and make effective use of digital tools like CRM systems to track customer history and preferences. Building rapport remotely requires consistency, timely responses, and a focus on adding value during every touchpoint. Specialists frequently collaborate with sales, support, and product teams to resolve issues and create positive experiences that encourage customers to stay.

What is a remote customer retention specialist?

A Remote Customer Retention Specialist is a professional who works from a remote location to help companies retain their existing customers. They engage with customers via phone, email, or chat to address concerns, resolve issues, and encourage continued use of the company's products or services. Their primary goal is to reduce customer churn by providing excellent service and implementing strategies to increase customer loyalty. This role often requires strong communication skills, problem-solving abilities, and a deep understanding of customer needs.

What is the difference between Remote Customer Retention vs Remote Customer Support?

AspectRemote Customer RetentionRemote Customer Support
Primary FocusBuilding long-term customer relationships and reducing churnAssisting customers with immediate issues and inquiries
Skills NeededCommunication, relationship management, data analysisProblem-solving, technical knowledge, communication
Work EnvironmentCustomer engagement platforms, CRM toolsHelpdesk software, chat systems
Common Industry UsageRetail, SaaS, subscription servicesTech support, e-commerce, telecom

Remote Customer Retention focuses on maintaining customer loyalty and reducing churn through relationship management, while Remote Customer Support addresses immediate technical or service issues. Both roles require strong communication skills but differ in their strategic versus reactive approaches.

What cities near Appleton, WI are hiring for Remote Customer Retention jobs?

Cities near Appleton, WI with the most Remote Customer Retention job openings:

Remote Customer Retention jobs near you

Commercial Surety - Underwriting Specialist Surety (Remote/Hybrid)

thg

Itasca, IL • On-site, Remote

Full-time

Re-posted 8 days ago

Job description

Our Commercial Surety team is seeking an Underwriting Specialist to join our Central Region. This role is based in the Midwest, with a preference for candidates located in Illinois, Wisconsin, Indiana, or Michigan. We offer flexible work arrangements, including hybrid and fully remote options within those states, along with travel throughout the Midwest to support agency relationships, drive market development, and participate in key business meetings.

At The Hanover, our culture is grounded in our CARE Values—we care deeply about our people, our customers, and the communities we serve. We foster an inclusive, collaborative environment where experienced professionals are empowered to make decisions, share ideas, and grow their careers while contributing to shared business goals.

We are proud to be a diverse and inclusive organization committed to attracting, developing, and retaining top talent. We believe diverse perspectives strengthen our teams, enhance performance, and deepen the meaningful relationships we build with our colleagues, customers, and business partners every day.

We encourage all qualified applicants to apply.

THIS IS A FULL-TIME, EXEMPT ROLE.

POSITION OVERVIEW:

The Commercial Surety Department is seeking an experienced Underwriting Specialist to join the Central Region team. This role is responsible for the profitable underwriting growth,  and management of a commercial surety portfolio through strong technical expertise, agency relationships, and strategic business development.

IN THIS ROLE, YOU WILL:

  • Independently manage and grow an assigned book of commercial surety business with moderate to high technical complexity.
  • Identify, solicit, underwrite, and retain profitable new and renewal surety accounts aligned with underwriting appetite and portfolio objectives.
  • Develop and maintain strong agency, broker, and client relationships to support business growth and retention.
  • Analyze financial statements, operational exposures, bond obligations, and risk mitigation factors to make sound underwriting decisions.
  • Coordinate with internal and external stakeholders to evaluate complex submissions and obtain appropriate approvals.
  • Apply underwriting principles related to risk selection, exposure analysis, bond form review, loss analysis, and pricing.
  • Clearly communicate underwriting decisions, terms, and recommendations to agents and brokers.
  • Manage portfolio performance against premium, profitability, retention, product mix, and new business objectives.
  • Utilize marketplace and competitor intelligence to enhance decision-making and strengthen producer relationships.
  • Proactively market Hanover’s surety capabilities and identify opportunities for cross-selling across business units.
  • Stay current on industry trends, market conditions, and regulatory developments affecting the territory.

WHAT YOU NEED TO APPLY:

  • Bachelor’s degree or equivalent professional experience.
  • AFSB designation preferred
  • 2-5+ years of Commercial Surety underwriting experience.
  • 2–4+ years of successful agency relationship management and business development experience.
  • Strong understanding of commercial surety underwriting principles, financial analysis, pricing, and portfolio management.
  • Demonstrated ability to evaluate and negotiate complex surety risks.
  • Excellent written and verbal communication skills, including the ability to confidently deliver technical underwriting decisions.
  • Strong analytical, problem-solving, negotiation, and relationship-management capabilities.
  • Ability to adapt quickly to changing business conditions and embrace new approaches and ideas.

Apply