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Remote Customer Retention Jobs in Madison, WI (NOW HIRING)

Sprocket Security

Customer Success Manager

Madison, WI · Remote

Madison Office Preferable or Remote within USA Company Mission - Our mission is to help secure as ... You will drive product adoption, account health, retention, and growth, serving as each customer ...

ECP

Customer Success Manager

Madison, WI · Remote

... retention. We're seeking a champion who aims to maximize lifetime value, nurture active ... Our team is based in Milwaukee, but we are open to this position being fully remote. * Drive ...

FLS CONNECT LLC

TELEPHONE SALES REP - REMOTE

Madison, WI · On-site +1

$11 - $20/hr

A retention bonus * $ 250 is available after 4 weeks, based on active status in good standing, and ... Demonstrate exceptional customer service and react quickly to the person being called. * Accept ...

FLS CONNECT LLC

TELEPHONE SALES REP - REMOTE

Madison, WI · Remote

$11 - $20/hr

A retention bonus * $ 250 is available after 4 weeks, based on active status in good standing, and ... Demonstrate exceptional customer service and react quickly to the person being called. * Accept ...

Palmer Johnson

OEM Regional Sales Manager

Madison, WI · Remote

$80K - $120K/yr

... a remote role, but the candidate must be located in the Midwest to best be able to serve customers ... Develop and execute strategic account plans to drive growth and retention * Engage with engineering ...

Danaher

Senior Service Sales Specialist

Madison, WI · On-site +1

$109K - $128K/yr

... retaining existing contracts, converting time-and-material customers, and capturing demand as ... We recognize the benefits of flexible, remote working arrangements for eligible roles and are ...

Understory, Inc.

Senior Underwriter

Madison, WI · Remote

$100K - $119K/yr

Collaborating closely with sales, customer service, and senior management teams to manage, retain ... Exceptional remote candidates may be considered. Compensation includes: * Competitive base salary ...

Understory

Senior Underwriter

Madison, WI · On-site +1

$99K - $117K/yr

Collaborating closely with sales, customer service, and senior management teams to manage, retain ... Exceptional remote candidates may be considered. Compensation includes: * Competitive base salary ...

THOMSON REUTERS

Sales Manager

Madison, WI · On-site +1

Remote position. Territory includes MN, IA, SD, ND, NE, WI, KS About the Role: In this opportunity ... Retention, Customer Lifetime Value (CLTV), Customer Acquisition Cost (CAC) to CLTV Ratio, Partner ...

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All JobsCustomer Retention JobsRemote Customer Retention JobsRemote Customer Retention Jobs in Madison, WI

Remote Customer Retention information

See Madison, WI salary details

$11

$18

$32

How much do remote customer retention jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for remote customer retention in Madison, WI is $18.16, according to ZipRecruiter salary data. Most workers in this role earn between $13.80 and $18.89 per hour, depending on experience, location, and employer.

What is a remote customer retention specialist?

A Remote Customer Retention Specialist is a professional who works from a remote location to help companies retain their existing customers. They engage with customers via phone, email, or chat to address concerns, resolve issues, and encourage continued use of the company's products or services. Their primary goal is to reduce customer churn by providing excellent service and implementing strategies to increase customer loyalty. This role often requires strong communication skills, problem-solving abilities, and a deep understanding of customer needs.

What strategies do remote customer retention specialists typically use to build strong customer relationships without face-to-face interaction?

Remote Customer Retention specialists often rely on proactive communication, personalized follow-ups, and attentive problem-solving to foster loyalty. Since interactions are virtual, they use clear, empathetic messaging and make effective use of digital tools like CRM systems to track customer history and preferences. Building rapport remotely requires consistency, timely responses, and a focus on adding value during every touchpoint. Specialists frequently collaborate with sales, support, and product teams to resolve issues and create positive experiences that encourage customers to stay.

What are the key skills and qualifications needed to thrive as a remote customer retention specialist, and why are they important?

To excel as a Remote Customer Retention Specialist, you need strong problem-solving abilities, a customer-focused mindset, and typically a background in customer service or sales. Familiarity with CRM platforms like Salesforce or Zendesk and experience with data analysis tools are often required. Exceptional communication, active listening, and resilience are vital soft skills for building rapport and handling challenging conversations. These skills help maintain customer loyalty, reduce churn, and drive long-term business growth in a competitive, remote environment.

What is the difference between Remote Customer Retention vs Remote Customer Support?

AspectRemote Customer RetentionRemote Customer Support
Primary FocusBuilding long-term customer relationships and reducing churnAssisting customers with immediate issues and inquiries
Skills NeededCommunication, relationship management, data analysisProblem-solving, technical knowledge, communication
Work EnvironmentCustomer engagement platforms, CRM toolsHelpdesk software, chat systems
Common Industry UsageRetail, SaaS, subscription servicesTech support, e-commerce, telecom

Remote Customer Retention focuses on maintaining customer loyalty and reducing churn through relationship management, while Remote Customer Support addresses immediate technical or service issues. Both roles require strong communication skills but differ in their strategic versus reactive approaches.

What are the most commonly searched types of Customer Retention jobs in Madison, WI?

The most popular types of Customer Retention jobs in Madison, WI are:

What cities near Madison, WI are hiring for Remote Customer Retention jobs?

Cities near Madison, WI with the most Remote Customer Retention job openings:

Remote Customer Retention jobs near you

Customer Success Manager

Sprocket Security

Madison, WI • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Job description

Location: Madison Office Preferable or Remote within USA

Company Mission - Our mission is to help secure as many companies as possible, by using the best way of doing so, penetration testing. Sprocket Security prioritizes offensive security for enterprises, empowering them to build robust defense strategies based on individual business risk.

How - At Sprocket Security, we've built an expert-driven Continuous Penetration Testing platform that blends cutting-edge automated and manual testing methods.

Your Mission - As Customer Success Manager, you will own a portion of Sprocket's high growth portfolio of customers and be accountable for the post-sale relationship end to end. You will drive product adoption, account health, retention, and growth, serving as each customer's trusted advocate and primary business relationship. Just as importantly, you will help design the customer success playbooks that enable Sprocket to deliver a high-quality customer experience as our base grows. This is a key role in the company for someone energized by customer relationships, building new systems and process, and having ownership of an end to end customer journey.

Responsibilities:
  • Portfolio ownership: Serve as the named point of contact for a book of accounts, guiding each to realize value from our platform.
  • Time to value: Set customers up for a strong start and ensure they reach meaningful value early in the relationship.
  • Adoption: Ensure customers are enabled to realize value through the Sprocket platform and stay continuously engaged throughout the partnership.
  • Account health: Proactively monitor customer health and usage, track it over time, and surface at-risk and expansion-qualified accounts early.
  • Relationship and communication: Be the customer's advocate and primary business contact, keeping them informed with proactive, meaningful communication throughout the engagement.
  • Business reviews: Plan and run regular business reviews (QBRs) anchored to each customer's goals and progress.
  • Renewals: Own the renewal cycle for your book: forecast accurately, run renewals proactively, prioritize multi-year opportunities, and protect net revenue retention. Partner with Sales on pricing and scope as needed.
  • Expansion: Identify and pursue upsell opportunities and see them through to close, partnering with Sales.
  • Advocacy and referrals: Build customer referral, reference, and NPS momentum.
  • Voice of the customer: Capture feedback and partner with Product and Engineering to prioritize fixes and influence the roadmap.
  • Process building: Create and refine the repeatable customer success playbooks, templates, and CRM workflows that scale the function.
Requirements:

Required:

  • 2+ years in Customer Success, Account Management, Sales Engineering, Implementation, or a comparable post-sales role at a cybersecurity company.
  • Track record managing a sizable book (50+ accounts) leading technical discussions and owning renewals and expansion targets.
  • Functional understanding of core Information/Cybersecurity concepts such as:
    • Confidentiality, integrity, availability, and privacy.
    • Basic risk management principles.
    • Awareness of industry regulations and frameworks such as PCI-DSS, HIPAA, HITRUST, OWASP, Critical Security Controls, and NIST CSF.
  • Basic Network+ level knowledge such as:
    • DNS, domain names, host names and subdomains, IP blocks (CIDR notation), RFC 1918 address spaces, and TCP ports/services.
  • Customer-centric mindset: a genuine drive to ensure customers succeed and to exceed expectations.
  • Strong communication: explains complex ideas clearly in writing and live, with both practitioners and executives.
  • Organized project manager: can run many accounts in parallel without dropping the ball.
  • Process and tooling fluency: comfortable in a CRM (HubSpot a plus) and building scalable, repeatable workflows.
  • Problem-solver and collaborator who thrives working across Sales, Product, and Engineering.

Preferred:

  • Familiarity with usage- and health-based expansion plays.
  • Experience with Customer Success tools and processes such as Gainsight, ChurnZero, NPS scoring.
  • Experience with AI tools such as Claude to scale efficiencies and manual work.
Benefits:
  • Unlimited PTO for healthy work/life balance.
  • Company contribution to 401k (immediate eligibility, no one should have to wait to start saving).
  • 75% company contribution for health insurance for employees and 50% for dependents.
  • 100% company contribution for dental and vision.
  • Flexible working hours.
  • Support for your career development with paid training, conferences, certifications, etc.
Location:
  • Madison office preferable or remote within USA

Ready to Trailblaze the Cybersecurity Frontier? If you're passionate about cybersecurity and eager to make an impact in the industry, we want you on our team. Apply now at Sprocket Security and join the revolution of safeguarding businesses from cyber threats!

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