ZipRecruiter

Log In

2

Remote Customer Retention Jobs in Madison, WI (NOW HIRING)

Yahara Software

Software Development Engineer

Madison, WI · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This position offers remote work flexibility but is only open to candidates who reside in or are ... We retain responsibility for quality, accuracy, and understanding of our work. What You'll Do:

previous page

Showing results 21-26

All JobsCustomer Retention JobsRemote Customer Retention JobsRemote Customer Retention Jobs in Madison, WI

Remote Customer Retention information

See Madison, WI salary details

$11

$18

$32

How much do remote customer retention jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for remote customer retention in Madison, WI is $18.16, according to ZipRecruiter salary data. Most workers in this role earn between $13.80 and $18.89 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote customer retention specialist, and why are they important?

To excel as a Remote Customer Retention Specialist, you need strong problem-solving abilities, a customer-focused mindset, and typically a background in customer service or sales. Familiarity with CRM platforms like Salesforce or Zendesk and experience with data analysis tools are often required. Exceptional communication, active listening, and resilience are vital soft skills for building rapport and handling challenging conversations. These skills help maintain customer loyalty, reduce churn, and drive long-term business growth in a competitive, remote environment.

What strategies do remote customer retention specialists typically use to build strong customer relationships without face-to-face interaction?

Remote Customer Retention specialists often rely on proactive communication, personalized follow-ups, and attentive problem-solving to foster loyalty. Since interactions are virtual, they use clear, empathetic messaging and make effective use of digital tools like CRM systems to track customer history and preferences. Building rapport remotely requires consistency, timely responses, and a focus on adding value during every touchpoint. Specialists frequently collaborate with sales, support, and product teams to resolve issues and create positive experiences that encourage customers to stay.

What is a remote customer retention specialist?

A Remote Customer Retention Specialist is a professional who works from a remote location to help companies retain their existing customers. They engage with customers via phone, email, or chat to address concerns, resolve issues, and encourage continued use of the company's products or services. Their primary goal is to reduce customer churn by providing excellent service and implementing strategies to increase customer loyalty. This role often requires strong communication skills, problem-solving abilities, and a deep understanding of customer needs.

What is the difference between Remote Customer Retention vs Remote Customer Support?

AspectRemote Customer RetentionRemote Customer Support
Primary FocusBuilding long-term customer relationships and reducing churnAssisting customers with immediate issues and inquiries
Skills NeededCommunication, relationship management, data analysisProblem-solving, technical knowledge, communication
Work EnvironmentCustomer engagement platforms, CRM toolsHelpdesk software, chat systems
Common Industry UsageRetail, SaaS, subscription servicesTech support, e-commerce, telecom

Remote Customer Retention focuses on maintaining customer loyalty and reducing churn through relationship management, while Remote Customer Support addresses immediate technical or service issues. Both roles require strong communication skills but differ in their strategic versus reactive approaches.

What are the most commonly searched types of Customer Retention jobs in Madison, WI?

The most popular types of Customer Retention jobs in Madison, WI are:

What cities near Madison, WI are hiring for Remote Customer Retention jobs?

Cities near Madison, WI with the most Remote Customer Retention job openings:

Remote Customer Retention jobs near you

Carwash Technician - Wisconsin

National Carwash Solutions

Madison, WI • Remote

$28 - $33/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 20 days ago

Job description

National Carwash Solutions has grown over the past 50 years to become North America’s largest equipment, service, and cleaning solutions provider in the car wash industry. Our world-class brands are backed by the largest service network in the country with more than 300 dedicated service professionals and growing! Come join us for an extraordinary career in a high growth, team-oriented company!

The Gig:

The Chemical Technician plays a critical role in our engagement and customer longevity. It is responsible for ensuring maximum customer satisfaction, troubleshooting and resolving immediate issues, proactively addressing any potential issues and identifying areas of opportunity as it relates to the customer experience. The typical number of sites this role is responsible for is 50-75 sites per month.

What You’ll Do:

Provide professional, expert solutions to all customers, to enable their business to be profitable and leave their customers satisfied with a clean, shiny, dry vehicle every time they use our products

Site Preventative Care & troubleshooting:

  • Titration of product as needed
  • Volumemetrics for product as needed
  • Minor chemical equipment/application repairs

Customer Satisfaction:

  • Responsible for site chemical conversions & installations, and keeping the customers informed of progress
  • Monitor customer levels and responsible for Chemical Inventory & replenishment orders placed at sites under responsibility
  • Maintain Wash Key Reporting - Service Report
  • Conduct NCS Site Surveys using the template
  • Support & execute on corporate accounts (CTC) per the protocols
  • Provide on-site revenue program training
  • Conduct Technical & Chemistry basic training with appropriate location personnel  
  • Maintain accurate and up-to-date computer files (SF, Portal, Google & CTM) of customers and their issues
  • Analyze customer outputs, and make recommendations on technical updates or ways to increase efficiency and wash counts for the designated site.

Customer Expansion:

Identify areas of opportunity for our account, conduct an initial intake discussion and communicate to sales management

This individual is expected to comply with all applicable OSHA, EPA, Local Regulatory Law, and company safety policies. Management retains the discretion to add or change the duties of this position at any time. 

Qualifications:

  • Associate Degree in Business Administration or related field preferred; or equivalent practical experience.  
  • Car Wash experience is preferred but not required
  • Basic mechanical knowledge & aptitude 
  • Ability to communicate internally and externally across all levels of the organization
  • Good microsoft office skills and basic knowledge of a computer 
  • Demonstrated ability to provide the highest level of customer service and support.
  • Ability to function with minimal supervision and work in a team environment.  Must be a self-starter and be extremely motivated.
  • Exemplary organizational skills and attention to detail
  • Ability to support overnight travel up to 40% based on territory & customer needs
  • Clean driving record with no more than three (3) moving violations within the past 5 years; no more than two (2) preventable, at-fault accidents within the past 5 years               - No impaired driving convictions within the past five (5) years and no charges currently pending                                                                                                                                - Must maintain a valid driver’s license in this role. 

      This role combines office and field work. The following reflects the physical demands required to perform the essential functions safely and effectively. This list is not exhaustive and may not include all physical requirements or working conditions associated with this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

      • Lifting up to 50 pounds
      • Standing and sitting for more than 6 hours a day
      • Climbing of ladders
      • Reaching with hands and arms more than 6 hours a day
      • Stooping, kneeling and crouching more than 6 hours a day
      • Exposure to different environmental conditions

       Pay: $28 - $33 hr

      #LI-Remote

      Grow your career supported by an energized and passionate team, professional development, training, flexibility and opportunities for advancement. We offer competitive wages and benefits including comprehensive health, dental and vision coverage, matching 401(k), paid time off and more.

      National Carwash Solutions is a proud equal opportunity employer. We are a drug free, EEO employer committed to a diverse workforce. We will consider all qualified candidates regardless of race, color, national origin, sex age, marital status, personal appearance, sexual orientation, gender identity, family responsibilities, disability, education, political affiliation or veteran status.

      Apply