Customer Support Analyst
New Berlin, WI · On-site
Customer Facing Tool Support - Provide customer escalation support for E-commerce tools and other ... Advanced proficiency in analytical tools such as PowerBI and Excel (Pivot tables, power query ...
Customer Support Analyst
New Berlin, WI · On-site
Customer Facing Tool Support - Provide customer escalation support for E-commerce tools and other ... Advanced proficiency in analytical tools such as PowerBI and Excel (Pivot tables, power query ...
Customer Support Analyst
New Berlin, WI · On-site
Customer Facing Tool Support - Provide customer escalation support for E-commerce tools and other ... Advanced proficiency in analytical tools such as PowerBI and Excel (Pivot tables, power query ...
Customer Support Analyst
New Berlin, WI · On-site
Customer Facing Tool Support - Provide customer escalation support for E-commerce tools and other ... Advanced proficiency in analytical tools such as PowerBI and Excel (Pivot tables, power query ...
Customer Facing Tool Support - Provide customer escalation support for E-commerce tools and other ... Advanced proficiency in analytical tools such as PowerBI and Excel (Pivot tables, power query ...
Customer Facing Tool Support - Provide customer escalation support for E-commerce tools and other ... Advanced proficiency in analytical tools such as PowerBI and Excel (Pivot tables, power query ...
$50K - $55K/yr
SUPPORT ANALYST Fully Remote | Full-Time | Customer Support | Reports to Manager, Support Services | About the Role Harris Computer is looking for a driven, tech-savvy Support Analyst to join our ...
New
$50K - $55K/yr
SUPPORT ANALYST Fully Remote | Full-Time | Customer Support | Reports to Manager, Support Services | About the Role Harris Computer is looking for a driven, tech-savvy Support Analyst to join our ...
New
Support Analyst
Middleton, WI · On-site +1
$53K - $68K/yr
The Role We're seeking a Support Analyst to join our customer support organization, responsible for delivering advanced tier technical support for our cloud-based software platform. In this role, you ...
Quick apply
Support Analyst
Middleton, WI · On-site +1
$53K - $68K/yr
The Role We're seeking a Support Analyst to join our customer support organization, responsible for delivering advanced tier technical support for our cloud-based software platform. In this role, you ...
The Senior Desktop Support Analyst is an experienced member of the team with a keen interest in ... customer service and excellence. Responsibilities Endpoint Software and Hardware Support
The Senior Desktop Support Analyst is an experienced member of the team with a keen interest in ... customer service and excellence. Responsibilities Endpoint Software and Hardware Support
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Customer issues can span application functionality, data, integrations, environments, databases ...
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Customer issues can span application functionality, data, integrations, environments, databases ...
The Senior Desktop Support Analyst is an experienced member of the team with a keen interest in ... strong desire for customer service and excellence. Endpoint Software and Hardware Support
The Senior Desktop Support Analyst is an experienced member of the team with a keen interest in ... strong desire for customer service and excellence. Endpoint Software and Hardware Support
Senior Desktop Support Analyst
Wauwatosa, WI · On-site
$75K - $83K/yr
The Senior Desktop Support Analyst is an experienced member of the team with a keen interest in ... customer service and excellence. Responsibilities Endpoint Software and Hardware Support
Senior Desktop Support Analyst
Wauwatosa, WI · On-site
$75K - $83K/yr
The Senior Desktop Support Analyst is an experienced member of the team with a keen interest in ... customer service and excellence. Responsibilities Endpoint Software and Hardware Support
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Customer issues can span application functionality, data, integrations, environments, databases ...
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Customer issues can span application functionality, data, integrations, environments, databases ...
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Customer issues can span application functionality, data, integrations, environments, databases ...
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Customer issues can span application functionality, data, integrations, environments, databases ...
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Customer issues can span application functionality, data, integrations, environments, databases ...
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Customer issues can span application functionality, data, integrations, environments, databases ...
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Customer issues can span application functionality, data, integrations, environments, databases ...
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Customer issues can span application functionality, data, integrations, environments, databases ...
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Customer issues can span application functionality, data, integrations, environments, databases ...
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Customer issues can span application functionality, data, integrations, environments, databases ...
Senior Customer Service Representative
Sturtevant, WI · On-site
$18.75 - $25.75/hr
This role is dedicated to supporting Oterra's largest and most strategic customer accounts, providing a high level of service, proactive communication, and end-to-end order management. The Senior ...
Senior Customer Service Representative
Sturtevant, WI · On-site
$18.75 - $25.75/hr
This role is dedicated to supporting Oterra's largest and most strategic customer accounts, providing a high level of service, proactive communication, and end-to-end order management. The Senior ...
Senior Customer Service Representative
$18.75 - $25.75/hr
This role is dedicated to supporting Oterra's largest and most strategic customer accounts, providing a high level of service, proactive communication, and end-to-end order management. The Senior ...
Quick apply
Senior Customer Service Representative
$18.75 - $25.75/hr
This role is dedicated to supporting Oterra's largest and most strategic customer accounts, providing a high level of service, proactive communication, and end-to-end order management. The Senior ...
Senior Customer Service Representative
$18.75 - $25.75/hr
This role is dedicated to supporting Oterra's largest and most strategic customer accounts, providing a high level of service, proactive communication, and end-to-end order management. The Senior ...
Senior Customer Service Representative
$18.75 - $25.75/hr
This role is dedicated to supporting Oterra's largest and most strategic customer accounts, providing a high level of service, proactive communication, and end-to-end order management. The Senior ...
Senior Customer Service Representative
Mount Pleasant, WI · On-site
$18.75 - $25.75/hr
This role is dedicated to supporting Oterra's largest and most strategic customer accounts, providing a high level of service, proactive communication, and end-to-end order management. The Senior ...
Senior Customer Service Representative
Mount Pleasant, WI · On-site
$18.75 - $25.75/hr
This role is dedicated to supporting Oterra's largest and most strategic customer accounts, providing a high level of service, proactive communication, and end-to-end order management. The Senior ...
At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues and keep their operations running smoothly. In this role, you will manage and resolve support tickets ...
At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues and keep their operations running smoothly. In this role, you will manage and resolve support tickets ...
Senior Endpoint Support Service Analyst
Franklin, WI · On-site
$96K - $127K/yr
Join Our Team as a Senior Desktop & Network Support Analyst! We are seeking a highly motivated and ... Strong customer service orientation with a keen attention to detail. * Proven problem-solving and ...
Senior Endpoint Support Service Analyst
Franklin, WI · On-site
$96K - $127K/yr
Join Our Team as a Senior Desktop & Network Support Analyst! We are seeking a highly motivated and ... Strong customer service orientation with a keen attention to detail. * Proven problem-solving and ...
Senior Customer Support Analyst information
What does a senior customer support analyst do?
A Senior Customer Support Analyst is responsible for resolving complex customer issues, analyzing support trends, and improving overall customer service processes. They often serve as a point of escalation for challenging cases and work closely with other departments to address systemic problems. In addition to providing direct support, they may lead training sessions, create documentation, and help implement new tools or procedures to enhance the customer experience. Their expertise ensures that customer concerns are addressed efficiently and that the support team operates smoothly.
What are the key skills and qualifications needed to thrive as a senior customer support analyst, and why are they important?
To thrive as a Senior Customer Support Analyst, you need in-depth knowledge of customer service practices, analytical problem-solving abilities, and experience with support platforms, often supported by a bachelor's degree or equivalent experience. Expertise in CRM systems (like Salesforce or Zendesk), ticketing tools, and possibly ITIL certification are commonly required. Strong communication, patience, and leadership skills help in managing complex customer issues and mentoring junior team members. These skills are crucial to effectively resolve escalated cases, ensure customer satisfaction, and drive continuous improvement in support operations.
How does a senior customer support analyst typically collaborate with other departments to resolve complex customer issues?
Senior Customer Support Analysts often work closely with technical, product, and sales teams to address and resolve escalated customer issues. They serve as a bridge between the customer and internal teams, providing detailed feedback and insight from customer interactions. This collaboration may involve regular meetings, sharing incident reports, and participating in cross-functional projects to improve processes or product quality. Effective communication and a proactive approach to problem-solving are key to success in this role.
What are popular job titles related to Senior Customer Support Analyst jobs in Wisconsin?
For Senior Customer Support Analyst jobs in Wisconsin, the most frequently searched job titles are:
- No Experience International Customer Service Representative
- Supermarket Customer Service Representative
- Weekend Zendesk Chat Support
- Customer Service Representative Work From Home
- Senior Customer Service Representative
- Online Chat Specialist
- Customer Service Specialist
- Customer Support Specialist
- Overnight Customer Service Representative
What job categories do people searching Senior Customer Support Analyst jobs in Wisconsin look for?
The top searched job categories for Senior Customer Support Analyst jobs in Wisconsin are:
What cities in Wisconsin are hiring for Senior Customer Support Analyst jobs?
Cities in Wisconsin with the most Senior Customer Support Analyst job openings:
Full-time
Medical, Dental, Vision, Life, Retirement
Re-posted 5 days ago
ABB Group rating
8.1
Based on 78 frontline employees who took The Breakroom Quiz
153rd of 494 rated machine equipment manufacturers
Job description
At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Customer Care Manager
In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction.
The work model for the role is: Hybrid {#LI-Hybrid} (Must be in/near New Berlin, WI)
This role is contributing to the MOSE Customer Service Team in the USA. Main stakeholders are MOSE Leadership.
You will be mainly accountable for:
Our team dynamics
You will join a talented and high performing team, where you will be able to thrive.
Qualifications for the role
More about us
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.
ABB Benefit Summary for eligible US employees
[excludes ABB E-mobility, Athens union, Puerto Rico]
Go to www.myBenefitsABB.com and click on "Candidate/Guest" to learn more
Health, Life & Disability
Retirement
Time off
ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
This position reports to:
Customer Care Manager
In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction.
The work model for the role is: Hybrid {#LI-Hybrid} (Must be in/near New Berlin, WI)
This role is contributing to the MOSE Customer Service Team in the USA. Main stakeholders are MOSE Leadership.
You will be mainly accountable for:
- Accounts Receivable Management - Monitor and manage outstanding customer balances, partnering with internal teams and customers to resolve billing discrepancies and accelerate payment.
- Dispute Resolution - Investigate and resolve customer disputes related to invoices, credits, pricing, and product issues while documenting root causes and corrective actions.
- Process Improvement & Automation - Identify, develop, and implement process improvements within the customer care function, including Salesforce (SFDC) workflow enhancements, automation opportunities, and CRM optimization to drive efficiency and elevate the customer experience.
- Customer On-time Delivery - Track orders from release through completion, identify delays, and coordinate with operations and logistics to ensure on-time delivery performance.
- Customer Facing Tool Support - Provide customer escalation support for E-commerce tools and other customer facing business applications.
Our team dynamics
You will join a talented and high performing team, where you will be able to thrive.
Qualifications for the role
- Minimum of 3 years of experience in sales, customer service or general business
- Bachelor's degree in Business or related field
- Advanced proficiency in analytical tools such as PowerBI and Excel (Pivot tables, power query, lookup formulas)
- Experience with business applications/software (SAP, Salesforce, MS Office)
- You are passionate about process improvement and data analytics
- Fluent in English with advance verbal and written communication skills
More about us
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.
ABB Benefit Summary for eligible US employees
[excludes ABB E-mobility, Athens union, Puerto Rico]
Go to www.myBenefitsABB.com and click on "Candidate/Guest" to learn more
Health, Life & Disability
- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D - 100% employee paid up to maximums
- Short Term Disability - up to 26 weeks - Company paid
- Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
- Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
- Parental Leave - up to 6 weeks
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
Retirement
- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
Time off
ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
What ABB Group employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About ABB Group
Sourced by ZipRecruiter
Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
Industry
Technology, communication and media
Company size
10,000+ Employees
Headquarters location
Cary, NC, US