ZipRecruiter

Log In

1

Spectrum Customer Service Jobs in Wisconsin (NOW HIRING)

Ritchie Bros.

Customer Service Representative

Portage, WI · On-site

$17 - $23/hr

The Customer Service Representative will provide exceptional customer service, answer inquiries ... IAA serves a global buyer base - located throughout over 170 countries - and a full spectrum of ...

QCHI

Customer Service Representative

West Allis, WI · On-site

$15.50 - $21.25/hr

The Customer Service Representative opportunity is a full time entry-level position that has great ... spectrum of loan products. To meet these customer needs, improvements in technology, product ...

QCHI

Customer Service Representative

West Allis, WI · On-site

$15/hr

The Customer Service Representative opportunity is a full time entry-level position that has great ... spectrum of loan products. To meet these customer needs, improvements in technology, product ...

SPECTRUM

Service Technician

Colby, WI

$20.50/hr

As a Field Technician at Spectrum, you will be on the front lines, installing and repairing services and educating customers on their use. In this entry-level role, we will equip you with the ...

SPECTRUM

Service Technician

Wausau, WI · On-site

$20.50/hr

As a Field Technician at Spectrum, you will be on the front lines, installing and repairing services and educating customers on their use. In this entry-level role, we will equip you with the ...

SPECTRUM

Field Service Technician

Wausau, WI · On-site

$20.50/hr

As a Field Technician at Spectrum, you will be on the front lines, installing and repairing services and educating customers on their use. In this entry-level role, we will equip you with the ...

SPECTRUM

Field Service Technician

Colby, WI

$20.50/hr

As a Field Technician at Spectrum, you will be on the front lines, installing and repairing services and educating customers on their use. In this entry-level role, we will equip you with the ...

next page

Showing results 1-20

All JobsSpectrum Customer Service JobsSpectrum Customer Service Jobs in Wisconsin

Spectrum Customer Service information

See Wisconsin salary details

$9

$18

$27

How much do spectrum customer service jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for spectrum customer service in Wisconsin is $18.97, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $21.11 per hour, depending on experience, location, and employer.

What are some common challenges faced by Spectrum Customer Service representatives, and how can they be managed?

Spectrum Customer Service representatives often encounter high call volumes and customers with a range of technical or billing concerns. Managing these challenges requires adaptability, effective stress management, and the ability to remain calm and helpful under pressure. Regular training and supportive supervision are provided to help employees handle complex situations and stay updated on system changes. Working as part of a collaborative team also provides opportunities to share tips and successful strategies. Spectrum values teamwork and ongoing development to foster a positive environment for both employees and customers.

How much does Spectrum pay their customer service agents?

Spectrum customer service agents typically earn an hourly wage ranging from $15 to $20, depending on experience and location. The role often includes benefits such as health insurance and paid time off, and may require proficiency with customer management tools and communication skills.

What is a Spectrum Customer Service job?

A Spectrum Customer Service job involves assisting customers with inquiries related to their Spectrum services, including billing, technical support, and account management. Representatives handle customer concerns, troubleshoot service issues, and provide solutions to ensure a positive experience. Strong communication skills and a customer-focused approach are essential. The role may be based in a call center or involve remote support, depending on the position.

Is getting hired at Spectrum hard?

Getting hired for a Spectrum Customer Service position typically involves meeting basic qualifications, completing an application, and passing interviews and background checks. The hiring process can vary in length but generally requires good communication skills and customer service experience. Candidates who demonstrate reliability and problem-solving abilities tend to have a better chance of being hired.

What are the key skills and qualifications needed to thrive in the Spectrum Customer Service position, and why are they important?

To thrive as a Spectrum Customer Service representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic troubleshooting tools is often required. Patience, active listening, and a customer-focused attitude are key soft skills that set high performers apart. These qualities are essential for effectively resolving customer issues, ensuring satisfaction, and maintaining company reputation in a fast-paced environment.

Is Spectrum call center a good job?

Spectrum customer service roles typically involve handling customer inquiries, troubleshooting technical issues, and providing support via phone or chat. The job often requires strong communication skills, patience, and familiarity with company products, with schedules that may include evenings and weekends. Compensation and work environment can vary, but it generally offers opportunities for skill development and advancement within the company.

What is the starting pay for Spectrum?

The starting pay for a Spectrum Customer Service representative typically ranges from $15 to $20 per hour, depending on location and experience. Entry-level roles may also include benefits such as health insurance and paid time off. Pay rates can vary based on regional labor markets and company policies.
What are popular job titles related to Spectrum Customer Service jobs in Wisconsin? For Spectrum Customer Service jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Spectrum Customer Service jobs in Wisconsin look for? The top searched job categories for Spectrum Customer Service jobs in Wisconsin are:
What cities in Wisconsin are hiring for Spectrum Customer Service jobs? Cities in Wisconsin with the most Spectrum Customer Service job openings:
Spectrum Customer Service jobs near you
Infographic showing various Spectrum Customer Service job openings in Wisconsin as of June 2026, with employment types broken down into 1% As Needed, 96% Full Time, 1% Part Time, and 2% Contract. Highlights an 92% Physical, 4% Hybrid, and 4% Remote job distribution, with an average salary of $39,463 per year, or $19 per hour.
Customer Service Representative - Commercial/Personal Lines

Customer Service Representative - Commercial/Personal Lines

Spectrum Insurance Group LLC

Eau Claire, WI • On-site

$38K - $52K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

Spectrum Insurance Group is searching for a licensed Commercial and Personal Lines Customer Service Representative (CSR) to work in an administrative processing and support role. This position will work out of one of Spectrum's offices, hybrid, or remote within driving distance of a Spectrum office.

The Customer Service Representative will work as a member of the Commercial Lines CSR team, a centralized service group, supporting all Account Managers across the department. Unlike Account Managers, CSRs do not maintain an assigned book of business. Instead, they provide shared processing and administrative support our Account Managers.

The CSR group handles a wide range of servicing tasks, including:

  • Processing endorsements, cancellations, and policy changes
  • Submitting claims and assisting with claim follow-up
  • Issuing certificates of insurance
  • Processing notary bonds and similar requests
  • Managing general service requests and documentation within the agency management system

Qualified candidates will hold a Property & Casualty license and have 3+ years of commercial and personal lines experience.


Benefits

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Hands on Training

Mon-Fri Schedule

Retirement Plan

Evenings Off

Disability Insurance

Parental Leave

Career Growth Opportunities


Responsibilities

Production Support

Completes applications in coordination with Agent, Account Executive or Account Manager(s) and submits applications to eligible and appropriate carriers

Prepares proposals and renewal summaries

Maintains agency management system with up-to-date and accurate data

Administers processing and suspense of new business, renewals, cancellations, and endorsement requests

Prepares certificates, binders, surety bonds and general correspondence

Completes MVR requests and trucking certificates according to scheduled rotation

Administers change requests and endorsements

Answers incoming phone calls, greets and assists agency visitors

Acts as primary and/or secondary back-up to front desk receptionist, if applicable

Administrative

Organizes tasks and resources to complete work and meet deadlines according to established procedures

Makes decisions on a variety of tasks frequently requiring discretion, judgment and initiative guided by general procedures or standards

Responds to incoming phone calls and emails promptly and effectively

Performs basic office functions including emailing, filing, scanning, copying, and faxing

Customer Service

Delivers exceptional customer service according to Spectrums Customer Service Standards with a goal of exceeding customer expectations with every interaction

Promotes a customer-focused environment by providing friendly, courteous, and helpful service to internal and external customers

Answers customer questions and resolves complaints in a timely and efficient manner

Supports a team-oriented environment by interacting in a professional, collaborative, and respectful manner with all employees, clients, customers and/or vendors


Requirements

Required Knowledge and Skills

Excellent verbal and written communication skills

Strong analytical thinking and organizational skills

Ability to interact professionally and effectively with customers and team members

Proficient computer skills including the ability to document and access information

Ability to follow existing processes, procedures, and verbal instruction

Ability to manage multiple priorities, accurately, efficiently, and independently

Attention to detail and ability to complete tasks with a high degree of accuracy

License and Certification Requirements

Valid WI drivers license and acceptable driving history

Current licensure or ability to obtain a Property & Casualty Resident Intermediary granted by the State of Wisconsin