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Digital Customer Service Jobs in Wisconsin (NOW HIRING)

Qualysoft

You will support ongoing transformation projects in the area of digital customer portals, interna ... digital services. You will analyze technical structures, identify system improvements, and ...

HiFyve

Customer Service Representative

Luxemburg, WI

$18.60 - $25/hr

Maintain and update customer-specific information, including digital work instructions, preferred contact methods, and service expectations. Answer incoming calls, route inquiries, and provide front ...

Kohler Co.

Customer Service Supervisor

Kohler, WI · On-site

Interact with Quality, Marketing, Digital Team, and Engineering to develop or improve product ... Monitor customer service experiences and share voice-of-customer insights with the business. * Make ...

KOHLER

Customer Service Supervisor

Kohler, WI

Interact with Quality, Marketing, Digital Team, and Engineering to develop or improve product ... Monitor customer service experiences and share voice-of-customer insights with the business. * Make ...

Kohler Co.

Customer Service Supervisor

Kohler, WI

Interact with Quality, Marketing, Digital Team, and Engineering to develop or improve product ... Monitor customer service experiences and share voice-of-customer insights with the business. * Make ...

Kohler Co.

Customer Service Supervisor

Kohler, WI · On-site

Customer Service Supervisor Work Mode: Onsite Location: Onsite - Kohler, WI Opportunity Reporting ... Interact with Quality, Marketing, Digital Team, and Engineering to develop or improve product ...

Walgreens

Customer Service Associate

Hudson, WI

$15 - $20.75/hr

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. * Assumes web pick-up ...

Walgreens

Customer Service Associate

Marshfield, WI

$14.50 - $20/hr

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. * Assumes web pick-up ...

Walgreens

Customer Service Associate

Marinette, WI · On-site

$13.25 - $18.25/hr

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. * Assumes web pick-up ...

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How much do digital customer service jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for digital customer service in Wisconsin is $18.97, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $21.11 per hour, depending on experience, location, and employer.

What are the typical daily tasks and workflow for a Digital Customer Service representative?

As a Digital Customer Service representative, your typical day involves responding to customer inquiries via email, live chat, social media, or messaging platforms, troubleshooting issues, and providing accurate information about products or services. You’ll often use customer relationship management (CRM) tools to track interactions and ensure timely follow-ups. Collaboration with other departments, such as technical support or sales, may be required to resolve complex issues efficiently. The role is usually fast-paced, requiring multitasking and prioritizing customer requests, all while maintaining a high level of professionalism and customer satisfaction.

What jobs pay 4000 a week without a degree?

In digital customer service roles, high earnings of $4,000 or more per week are uncommon without specialized skills or experience. Typically, such income levels are associated with sales positions, freelance consulting, or entrepreneurial ventures that require strong communication skills, industry knowledge, or self-employment. Most customer service jobs pay hourly wages that do not reach this weekly amount without additional commissions or bonuses.

How to make $1000 a week remotely?

A digital customer service role can contribute to earning $1000 a week remotely by working multiple shifts, handling high-volume customer inquiries, and developing specialized skills such as CRM software proficiency. Increasing your hours, gaining experience, and pursuing certifications can help boost your income in this field.

What is a Digital Customer Service job?

A Digital Customer Service job involves assisting customers through online channels such as chat, email, social media, and mobile apps. Responsibilities typically include answering inquiries, resolving issues, and providing support using digital tools. This role requires strong communication skills, problem-solving abilities, and familiarity with digital platforms. It aims to enhance customer experience by offering efficient and convenient service in a digital-first environment.

How to make 25 dollars an hour online?

Digital Customer Service roles often pay around $15 to $25 per hour, depending on experience and company. To earn $25 an hour, focus on developing strong communication skills, familiarity with customer service software, and obtaining relevant certifications if needed. Many positions offer flexible schedules and remote work options, making it possible to reach this income level with consistent performance.

What are the key skills and qualifications needed to thrive in the Digital Customer Service position, and why are they important?

To thrive as a Digital Customer Service professional, you need excellent communication abilities, strong problem-solving skills, and familiarity with digital platforms, often supported by a high school diploma or relevant customer service experience. Technical proficiency with CRM systems, live chat software, and helpdesk tools such as Zendesk or Salesforce is commonly required. Outstanding candidates demonstrate patience, adaptability, and empathy, helping to build positive customer relationships even in challenging situations. These skills are vital for providing efficient, high-quality support through digital channels while ensuring customer satisfaction and loyalty.

What is an example of digital customer service?

Digital customer service involves providing support and assistance to customers through online channels such as live chat, email, social media, or messaging apps. Customer service representatives in this field use tools like CRM software and communication platforms to resolve issues efficiently and improve customer satisfaction.
What are popular job titles related to Digital Customer Service jobs in Wisconsin? For Digital Customer Service jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Digital Customer Service jobs in Wisconsin look for? The top searched job categories for Digital Customer Service jobs in Wisconsin are:
Digital Customer Service jobs near you
Infographic showing various Digital Customer Service job openings in Wisconsin as of June 2026, with employment types broken down into 47% Full Time, 51% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $39,463 per year, or $19 per hour.

Digital Customer Experience Lead

Oshkosh Corporation

Oshkosh, WI • On-site

Full-time

Re-posted 28 days ago

Oshkosh Corporation rating

7.4

Company rating: 7.4 out of 10

Based on 41 frontline employees who took The Breakroom Quiz

287th of 487 rated machine equipment manufacturers

Job description

At Oshkosh, we build, serve and protect people and communities around the world by designing and manufacturing some of the toughest specialty trucks and access equipment. We employ over 18,000 team members all united by a common purpose. Our engineering and product innovation help keep soldiers and firefighters safe, is critical in building and keeping communities clean and helps people do their jobs every day.
SUMMARY
At Oshkosh, we build, serve, and protect people and communities by designing the toughest specialty vehicles on the planet. As we are evolving into an Industrial Technology Company, we are seeking a visionary to lead the technical evolution of our customer touchpoints.
This role partners with cross-functional leaders to help shape the strategy, architecture, and execution of our global E-Commerce, CRM, and AI-driven customer-facing experiences. You will serve as a trusted advisor and subject matter expert, helping transform reactive service into predictive partnerships while ensuring our B2E (Business to Everyone) customers have a seamless, "Amazon-like" experience across all channels, from the office desktop to field-service mobile applications.
YOUR IMPACT
These duties are not meant to be all-inclusive and other duties may be assigned:
Guide AI Innovation for High-Volume E-Commerce
  • Support the operations of high-volume, high-transaction e-commerce platforms, helping ensure uptime and world class performance during peak demand periods for global parts and services.
  • Design and enhance data pipelines that ingest IoT telemetry into the Salesforce Data Cloud to trigger automated "Service-to-Sale" workflows and targeted parts sales that strengthen our Aftermarket footprint across all Oshkosh segments.
  • Support the implementation of AI agents to provide 24/7 technical support, utilizing natural language to query technical manuals and parts catalogs creating a self-service model for customers to drive fleet uptime regardless of geographic location or language.
  • Develop ML-driven recommendation engines for the storefront that suggest parts based on specific fleet wear-patterns and historical lifecycle data.

Transform Omnichannel, Mobile-First & Connected Job Sites Experiences
  • Support the digital infrastructure for "Intelligent Job Sites," where IoT-connected vehicles, autonomous equipment, and personnel operate within a unified ecosystem.
  • Field-First Philosophy: Advocate for a mobile-first ecosystem, developing Progressive Web Apps (PWA) and native tools designed for "offline-first" functionality in remote job sites or fire stations.
  • Partner with Product Engineering teams to create geofencing and mobile push-notifications to alert fleet managers of service needs the moment a vehicle enters a registered service bay.
  • Help shape hyper-personalized, trigger-based email marketing campaigns that leverage CRM data and machine telemetry.
  • Contribute to the technical roadmap for "Single Sign-On" (SSO) to support a persistent customer "Golden Record" across all brand portals (JLG, Pierce, McNeilus).

Develop a CRM Modernization Strategy to Achieve "One CRM"
  • Support the evolution of the CRM from a system of record to a system of intelligence. This includes helping to support and guide a multi-cloud CRM environment with complex account hierarchies.
  • Support CRM capabilities as a "Single Source of Truth," integrating bi-directional data flows between ERPs, E-Commerce, and Marketing Automation.
  • Support the transition to a headless, composable architecture, decoupling front-end experiences from back-end ERP systems.
  • Support contextualized data flows into the CRM to improve customer engagement while providing sales teams with "Next Best Action" guidance.

MINIMUM QUALIFICATIONS:
  • Bachelors degree with five (5) or more years of experience in the field or in a related area.
  • Office, PowerPoint, Visio, Excel, Integrations, Data Analysis, ITIL and BA practice knowledge
  • B2B E-Commerce and CRM experience
  • Communication, listening, critical thinking, adaptability, relationship building, organization, influencing, problem solving, negotiation, business acumen, strategy, emotional intelligence, leadership, financial forecasting, storytelling skills

STANDOUT QUALIFICATIONS
  • Experience supporting enterprise-scale e-commerce platforms and architectures serving global markets.
  • Strong understanding of digital sales cycles, aftermarket operations, and marketing strategies that support the end-to-end customer experience journey.
  • Experience with IoT integration and telematics, leveraging machine data to drive customer engagement and business value.
  • Understanding of LLM orchestration, vector databases, and AI Agent frameworks.
  • Expertise in Salesforce (Data, Service, Marketing, and Commerce Clouds) and Headless Commerce, along with a strong understanding of ERP systems.
  • Proficiency with integration technologies supporting complex ERP-to-Cloud solutions and enterprise data flows.
  • Experience leading complex initiatives, influencing cross-functional teams, and supporting large-scale digital transformation efforts.

Pay Range:
$118,700.00 - $211,300.00
The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range, individual pay is determined by various factors, including the scope and responsibilities of the role, the candidate's experience, education and skills, as well as the equity of pay among team members in similar positions. Beyond offering a competitive total rewards package, we prioritize a people-first culture and offer various opportunities to support team member growth and success.
Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process, please contact us at corporatetalentacquisition@oshkoshcorp.com.
Oshkosh Corporation is a merit-based Equal Opportunity Employer. Job opportunities are open for application to all qualified individuals and selection decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristic. To the extent that information is provided or collected regarding categories as provided by law it will in no way affect the decision regarding an employment application.
Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.
Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.

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