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Telephone Customer Service Jobs in Wisconsin (NOW HIRING)

FastSigns

Customer Service Representative

Milwaukee, WI · On-site

$15 - $100/hr

Serve as first point of contact for walk-in, email, E-commerce and telephone customers. * Understand the sales process enough to consult with customers to determine project needs and solutions ...

HyVee

Customer Service

Madison, WI · On-site

$16 - $22/hr

Answers the telephone promptly and provides friendly, helpful service to customers who call. * Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.

Clopay

Customer Service Representative

Sullivan, WI · On-site

$16 - $21.75/hr

We pride ourselves on delivering exceptional customer service as well as unsurpassed quality and ... Communicate with customers in person at the Distribution Center and by telephone in entering orders ...

Clopay

Customer Service Representative

Sullivan, WI · On-site

$16 - $21.75/hr

We pride ourselves on delivering exceptional customer service as well as unsurpassed quality and ... Communicate with customers in person at the Distribution Center and by telephone in entering orders ...

Rice Lake

Customer Service Technician

Rice Lake, WI · On-site

$17 - $23/hr

The position will provide world class customer service and technical support to customers via telephone, email, and web chat. Position has a flexible work week which will be scheduled anywhere ...

Gilson

Customer Support Coordinator I

Middleton, WI · On-site

$19.25 - $24.50/hr

High School Graduate or GED Work Experience * 1 year experience in telephone customer service or inside sales * 1 year experience working in an office environment Skills Or Knowledge * Demonstrated ...

Hy-Vee Food Stores

Customer Service

Madison, WI · On-site

$16 - $22/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we ... Answer the telephone and use the intercom system using appropriate procedures * Remove trash in a ...

Hy-Vee, Inc.

Customer Service

Madison, WI · On-site

$16 - $22/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we ... Answer the telephone and use the intercom system using appropriate procedures * Remove trash in a ...

Hy-Vee, Inc.

Customer Service

Madison, WI · On-site

$16 - $22/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we ... Answer the telephone and use the intercom system using appropriate procedures * Remove trash in a ...

HyVee

Customer Service

Madison, WI · On-site

$16 - $22/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we ... Answer the telephone and use the intercom system using appropriate procedures * Remove trash in a ...

Wesco

Representative - Customer Service

Green Bay, WI · On-site

$15.50 - $21.25/hr

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some ...

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All JobsTelephone Customer Service JobsTelephone Customer Service Jobs in Wisconsin

Telephone Customer Service information

See Wisconsin salary details

$9

$18

$27

How much do telephone customer service jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for telephone customer service in Wisconsin is $18.97, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $21.11 per hour, depending on experience, location, and employer.

What is a telephone customer service representative?

Telephone customer service representatives are professionals who assist customers over the phone by answering questions, resolving issues, processing orders, and providing information about products or services. They are the first point of contact for many businesses and play a key role in ensuring customer satisfaction. These representatives use communication and problem-solving skills to address customer needs efficiently and maintain a positive company image. They may work in call centers or remotely, handling a variety of inquiries and concerns.

What are the key skills and qualifications needed to thrive as a telephone customer service representative?

To thrive as a Telephone Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and telephone systems is essential. Patience, active listening, and a calm demeanor are standout soft skills for handling diverse customer interactions. These skills ensure efficient issue resolution, customer satisfaction, and a positive company image.

What are some common challenges faced by telephone customer service representatives, and how can they be managed effectively?

Telephone Customer Service representatives often encounter challenges such as handling difficult or upset customers, managing high call volumes, and resolving complex issues quickly. To manage these challenges, it's important to develop strong communication and active listening skills, remain patient and empathetic, and utilize any scripts or knowledge bases provided by the company. Support from supervisors and collaboration with team members can also help in sharing solutions and best practices, making the work environment more supportive and efficient.

What is the difference between Telephone Customer Service vs Call Center Representative?

AspectTelephone Customer ServiceCall Center Representative
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentOffice or remote; direct customer interaction via phoneCall centers; high-volume inbound/outbound calls
Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, sales, customer support
Search & Comparison IntentCustomer service roles involving phone supportCall center jobs focusing on high call volume

While both roles involve phone-based customer interactions, Telephone Customer Service emphasizes personalized support and problem-solving, often in a one-on-one setting. Call Center Representatives typically handle high call volumes, focusing on efficiency and standardized responses. Both roles require similar skills and credentials but differ mainly in work environment and scope of interaction.

How to get hired for remote telephone customer service?

To get hired for remote telephone customer service, candidates should have strong communication skills, a quiet work environment, and reliable internet. Employers often look for previous customer service experience, familiarity with CRM tools, and the ability to handle inquiries professionally, with some roles requiring specific certifications or training.

What are popular job titles related to Telephone Customer Service jobs in Wisconsin?

For Telephone Customer Service jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Telephone Customer Service jobs in Wisconsin look for?

The top searched job categories for Telephone Customer Service jobs in Wisconsin are:

What cities in Wisconsin are hiring for Telephone Customer Service jobs?

Cities in Wisconsin with the most Telephone Customer Service job openings:

Telephone Customer Service jobs near you
Infographic showing various Telephone Customer Service job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,463 per year, or $19 per hour.

Bilingual Spanish/Eng Customer Service

Global Channel Management

West Allis, WI • On-site

$15 - $19/hr

Other

Posted 15 days ago

Job description

Bilingual Spanish/Eng Customer Service

West Milwaukee, WI, United States

$ 14.00 - 15.00 (US Dollar)

Bilingual Spanish/Eng Customer Service needs 1 year in telephone customer service or related experience

Bilingual Spanish/Eng Customer Service requires:

  • High School diploma or GED
  • A minimum of 1 year in telephone customer service or related experience
  • Excellent communication skills
  • Knowledge of the use of PCs and related software
  • Experience in data entry (alpha and numeric) or with a 10-key calculator with minimal error ratio.

Monday - Friday. Eight (8) hour shifts between the hours of 7:55 AM - 5:00 PM.

Overtime may be required

Bilingual Spanish/Eng Customer Service duties:

  • Responds to telephone inquiries and complaints using standard scripts and procedures
  • Answers questions regarding child support payments posting, payments disbursement, and account histories.
  • Defines or resolves inquiries received either through written or telephone correspondence.
  • Gathers information, researches/resolves inquiries and logs customer calls
  • Communicates appropriate options for resolution in a timely manner
Global Channel Management logo

About Global Channel Management

Sourced by ZipRecruiter

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Global Channel Management understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at the same time requiring the best talent for the job. GCM's Ownership and Management teams have extensive Staffing, Recruiting, HR and Executive Leadership knowledge, Experience and Expertise. Our Understanding and Commitment to our Client's Satisfaction are key reasons GCM has been successful in establishing long term relationships.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Austell, GA, US

Year founded

2009

Social media

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