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Telephone Customer Service Jobs in Wisconsin (NOW HIRING)

FastSigns

Customer Service Representative

Milwaukee, WI · On-site

$15 - $100/hr

Serve as first point of contact for walk-in, email, E-commerce and telephone customers. * Understand the sales process enough to consult with customers to determine project needs and solutions ...

Clopay

Customer Service Representative

Sullivan, WI · On-site

$16 - $21.75/hr

We pride ourselves on delivering exceptional customer service as well as unsurpassed quality and ... Communicate with customers in person at the Distribution Center and by telephone in entering orders ...

Rice Lake

Customer Service Technician

Rice Lake, WI · On-site

$17 - $23/hr

The position will provide world class customer service and technical support to customers via telephone, email, and web chat. Position has a flexible work week which will be scheduled anywhere ...

Gilson

Customer Support Specialist

Middleton, WI · On-site

$18.50 - $25/hr

High School Graduate or GED WORK EXPERIENCE * 1 year experience in telephone customer service or inside sales * 1 year experience working in an office environment SKILLS OR KNOWLEDGE * Demonstrated ...

Hy-Vee, Inc.

Customer Service

Madison, WI · On-site

$16 - $22/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we ... Answer the telephone and use the intercom system using appropriate procedures * Remove trash in a ...

HyVee

Customer Service

Madison, WI · On-site

$16 - $22/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we ... Answer the telephone and use the intercom system using appropriate procedures * Remove trash in a ...

HyVee

Customer Service

Madison, WI · On-site

$16 - $22/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we ... Answer the telephone and use the intercom system using appropriate procedures * Remove trash in a ...

HyVee

Customer Service

Madison, WI · On-site

$16 - $22/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we ... Answer the telephone and use the intercom system using appropriate procedures * Remove trash in a ...

Electro-Connect, Inc

Be Seen First

Customer Service Specialist

Milwaukee, WI · On-site

$33K - $40K/yr

Customer Service & Order Management Specialist Electro-Connect, Inc. is seeking a motivated and ... Answer incoming telephone calls and emails professionally. * Maintain customer records and ...

New

Wesco

Representative - Customer Service

Waukesha, WI · On-site

$16 - $21.75/hr

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some ...

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All JobsTelephone Customer Service JobsTelephone Customer Service Jobs in Wisconsin

Telephone Customer Service information

See Wisconsin salary details

$9

$18

$27

How much do telephone customer service jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for telephone customer service in Wisconsin is $18.97, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $21.11 per hour, depending on experience, location, and employer.

What is a telephone customer service representative?

Telephone customer service representatives are professionals who assist customers over the phone by answering questions, resolving issues, processing orders, and providing information about products or services. They are the first point of contact for many businesses and play a key role in ensuring customer satisfaction. These representatives use communication and problem-solving skills to address customer needs efficiently and maintain a positive company image. They may work in call centers or remotely, handling a variety of inquiries and concerns.

What are the key skills and qualifications needed to thrive as a telephone customer service representative?

To thrive as a Telephone Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and telephone systems is essential. Patience, active listening, and a calm demeanor are standout soft skills for handling diverse customer interactions. These skills ensure efficient issue resolution, customer satisfaction, and a positive company image.

What are some common challenges faced by telephone customer service representatives, and how can they be managed effectively?

Telephone Customer Service representatives often encounter challenges such as handling difficult or upset customers, managing high call volumes, and resolving complex issues quickly. To manage these challenges, it's important to develop strong communication and active listening skills, remain patient and empathetic, and utilize any scripts or knowledge bases provided by the company. Support from supervisors and collaboration with team members can also help in sharing solutions and best practices, making the work environment more supportive and efficient.

What is the difference between Telephone Customer Service vs Call Center Representative?

AspectTelephone Customer ServiceCall Center Representative
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentOffice or remote; direct customer interaction via phoneCall centers; high-volume inbound/outbound calls
Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, sales, customer support
Search & Comparison IntentCustomer service roles involving phone supportCall center jobs focusing on high call volume

While both roles involve phone-based customer interactions, Telephone Customer Service emphasizes personalized support and problem-solving, often in a one-on-one setting. Call Center Representatives typically handle high call volumes, focusing on efficiency and standardized responses. Both roles require similar skills and credentials but differ mainly in work environment and scope of interaction.

How to get hired for remote telephone customer service?

To get hired for remote telephone customer service, candidates should have strong communication skills, a quiet work environment, and reliable internet. Employers often look for previous customer service experience, familiarity with CRM tools, and the ability to handle inquiries professionally, with some roles requiring specific certifications or training.

What are popular job titles related to Telephone Customer Service jobs in Wisconsin?

For Telephone Customer Service jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Telephone Customer Service jobs in Wisconsin look for?

The top searched job categories for Telephone Customer Service jobs in Wisconsin are:

What cities in Wisconsin are hiring for Telephone Customer Service jobs?

Cities in Wisconsin with the most Telephone Customer Service job openings:

Telephone Customer Service jobs near you
Infographic showing various Telephone Customer Service job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $39,463 per year, or $19 per hour.

Customer Service Representative

FASTSIGNS #300101

Milwaukee, WI • On-site

$15 - $100/hr

Full-time

Medical, Retirement, PTO

Re-posted 25 days ago

Job description

Benefits:
  • Health insurance
  • Paid time off
  • 401(k)
  • 401(k) matching
  • Competitive salary

Position Description: 
This position is responsible for sales activities from lead generation through the project management process. Develop and implement agreed upon Sales and Marketing Plan which will meet both personal and business goals of expanding customer base in the marketing area. Work with the center’s management and support teams for the achievement of customer satisfaction and revenue generation.
 
Core Responsibilities:
  • Serve as first point of contact for walk-in, email, E-commerce and telephone customers.
  • Understand the sales process enough to consult with customers to determine project needs and solutions.
  • Follow up on new leads and referrals resulting from telephone, marketing and email activity. 
  • Delegate customers that require site surveys to either Outside Sales person or installer
  • Prepare estimates and establish/maintain estimate follow-up procedures.
  • Enter work orders and manage project from the beginning to completion
  • Contact customers within 3-5 days or order pick-up/delivery to confirm customer satisfaction.
  • Identify and resolve customer satisfaction issues. 
  • Communicate with customers on order status and changes the production schedule.
  • Develop annual sales plan with Franchisee or Center Manager, detailing activities to follow during the fiscal year. 
  • Demonstrate the ability to carry on a business conversation with customers and decision makers. 
  • Consultatively sell and make recommendations to prospects and clients using various products and Brand Standards. 
  • Identify sales prospects and contact these using a “drill down” and “share of wallet” concept. 
  • Develop and maintain a database of qualified leads through referrals, telephone canvassing, direct mail and email. 
  • Develop a complete understanding of pricing and proposal models.
  • Maintain an attractive retail environment (clean, organized and functional).
  • Support center Franchisee or center manager as needed with reports, close-out, invoices, and daily, weekly and monthly paperwork.
  • Assist in the implementation of company marketing plans as needed. 
  • Adhere to all company policies, procedures and business ethics codes.
  • Assist in collection of account receivables.
  • Daily account reconciliation
Compensation:
  • Hourly pay plus monthly production bonus 
  • Simple IRA
  • Health Insurance