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Telephone Customer Service Jobs in Appleton, WI (NOW HIRING)

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Alterations Customer Service Representative

Appleton, WI · On-site

$15.50 - $21.25/hr

The Alterations Customer Service Representative (CSR) is a critical role for the successful ... or initiating telephone calls. Manual dexterity to sew an perform fittings to David's Bridal ...

A. O. Smith

Customer Service Representative III

Freedom, WI · On-site

$16 - $21.75/hr

Customer Service Representative III Date: Jul 25, 2026 Location(s): Appleton, WI, US, 54914 Company ... Process orders for materials or merchandise received by mail, telephone, or personally from ...

A. O. Smith

Customer Service Representative III

Appleton, WI · On-site

$15.25 - $20.75/hr

Process orders for materials or merchandise received by mail, telephone, or personally from ... Responds promptly to customer needs and requests for service and assistance. * Listens and remains ...

A.O. Smith

Customer Service Representative III

Appleton, WI · On-site

$15.25 - $20.75/hr

Process orders for materials or merchandise received by mail, telephone, or personally from ... Responds promptly to customer needs and requests for service and assistance. * Listens and remains ...

Walgreens

Pharmacy Customer Service Associate

Neenah, WI · On-site

Handles telephone calls that do not require personal attention of the pharmacist, including those ... Provides customer service in the photo area, including digital passport photo service, poster print ...

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Telephone Customer Service information

See Appleton, WI salary details

$9

$18

$26

How much do telephone customer service jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for telephone customer service in Appleton, WI is $18.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.38 per hour, depending on experience, location, and employer.

What is a telephone customer service representative?

Telephone customer service representatives are professionals who assist customers over the phone by answering questions, resolving issues, processing orders, and providing information about products or services. They are the first point of contact for many businesses and play a key role in ensuring customer satisfaction. These representatives use communication and problem-solving skills to address customer needs efficiently and maintain a positive company image. They may work in call centers or remotely, handling a variety of inquiries and concerns.

What are the key skills and qualifications needed to thrive as a telephone customer service representative?

To thrive as a Telephone Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and telephone systems is essential. Patience, active listening, and a calm demeanor are standout soft skills for handling diverse customer interactions. These skills ensure efficient issue resolution, customer satisfaction, and a positive company image.

What are some common challenges faced by telephone customer service representatives, and how can they be managed effectively?

Telephone Customer Service representatives often encounter challenges such as handling difficult or upset customers, managing high call volumes, and resolving complex issues quickly. To manage these challenges, it's important to develop strong communication and active listening skills, remain patient and empathetic, and utilize any scripts or knowledge bases provided by the company. Support from supervisors and collaboration with team members can also help in sharing solutions and best practices, making the work environment more supportive and efficient.

What is the difference between Telephone Customer Service vs Call Center Representative?

AspectTelephone Customer ServiceCall Center Representative
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentOffice or remote; direct customer interaction via phoneCall centers; high-volume inbound/outbound calls
Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, sales, customer support
Search & Comparison IntentCustomer service roles involving phone supportCall center jobs focusing on high call volume

While both roles involve phone-based customer interactions, Telephone Customer Service emphasizes personalized support and problem-solving, often in a one-on-one setting. Call Center Representatives typically handle high call volumes, focusing on efficiency and standardized responses. Both roles require similar skills and credentials but differ mainly in work environment and scope of interaction.

How to get hired for remote telephone customer service?

To get hired for remote telephone customer service, candidates should have strong communication skills, a quiet work environment, and reliable internet. Employers often look for previous customer service experience, familiarity with CRM tools, and the ability to handle inquiries professionally, with some roles requiring specific certifications or training.

What are popular job titles related to Telephone Customer Service jobs in Appleton, WI?

For Telephone Customer Service jobs in Appleton, WI, the most frequently searched job titles are:

What job categories do people searching Telephone Customer Service jobs in Appleton, WI look for?

The top searched job categories for Telephone Customer Service jobs in Appleton, WI are:

What cities near Appleton, WI are hiring for Telephone Customer Service jobs?

Cities near Appleton, WI with the most Telephone Customer Service job openings:

Telephone Customer Service jobs near you
Infographic showing various Telephone Customer Service job openings in Appleton, WI as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $38,149 per year, or $18.3 per hour.

Customer Service Manager

Piggly Wiggly Midwest LLC

Menasha, WI • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Piggly Wiggly Supermarket rating

5.1

Company rating: 5.1 out of 10

Based on 286 frontline employees who took The Breakroom Quiz

102nd of 123 rated grocery stores

Job description

Position OverviewThe Customer Service Manager is responsible for directing and supervising all functions and activities of front-end department personnel to achieve the sales and profit goals established for the department; to ensure that the work shifts of all department personnel contribute to the financial best interests of the store. Job Description

Availability: Open
Shift: Morning, Day, Evening (Varies Per Store Needs)
Schedule: Available Upon Interview
Job Type: Full-Time
Location: Piggly Wiggly - 1151 Midway Rd Menasha, WI, 54952

Description

  • Cultivates and maintains customer service at the front-end, attention to associate appearance and behavior, as well as maintaining acceptable service levels
  • Reacts to all customer concerns quickly and effectively while following SOPs to provide the best experience possible
  • Controls store shrink by monitoring cashier product handling as well as cashier ringing/scanning techniques, file maintenance performance and ensuring shrink control procedures
  • Selection, training, development and scheduling of front-end associates
  • Complete all necessary paperwork relating to Department
  • Ensures a clean and safe environment for associates and customers by enforcing proper safety, sanitation, and operations policies
  • Responsible for all training, monitoring and compliance of regulatory and legal aspects such as alcohol and tobacco, food stamps and WIC
  • Maintains supplies for front-end, places orders when needed and keeps inventory of items such as receipt tape, paper/plastic bags, paid stickers, rain check slips, etc
  • Performs self internal audits to ensure adherence to all polices and procedures
  • Finish and retain reports/ logs needed for store audit and state inspection purposes
  • Perform tasks as assigned by the Store Manager or Assistant Store Manager
  • Travel Required:No

Environment

  • Store : Grocery Warehouse (50F to 90F)

Skills

  • Specialized Knowledge : Working knowledge of all aspects of front end operations, as well as the ability to make decisions and provide effective leadership.
  • Special Skills : Basic computer skills; Very strong customer service skills, communication, management/leadership skills, strong decision making skills, conflict management, and the ability to manage multiple tasks
  • Physical abilities: : Occasional amounts of walking, balancing, and kneeling; Frequent amounts of pushing and pulling loads up to 35 lb, crouching, and feeling; Constant amounts of standing, lifting and carrying loads up to 40 lb, stooping, reaching, handling, talking, and hearing; Occasional work in a variety of temperatures; Operation of Cash Register or EZ-Scan, Scanner, Computer, Telephone System, Scale, Currency Counter, Calculator
  • Other: : Working knowledge of all store systems including POS, receiving, payroll and scheduling, pallet jack certification etc.
  • Other: : Ability to read, write, and perform basic math functions
  • Other: : Handle money, checks, and other media and distinguish between various forms of currency

Years Of Experience

  • 0-2 : 1-3 years previous retail experience in the are of the front end preferred
QualificationsHigh School Diploma - General Studies Shift1st Shift (United States of America) CompanyPiggly Wiggly Midwest LLC About Our Company

Building on its more than 100-year history in the grocery business, Piggly Wiggly ® continues to grow its presence with stores throughout the Midwest, South and Northeast. C&S Wholesale Grocers, LLC. operates corporate stores and services independent franchisees under a chain-style model. This unique grocery store offers the selection and assortment of a national chain, with the service and local customization of a community-based retailer. Each store contains specialized local assortments to meet local shoppers’ needs.

Piggly Wiggly ® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. The Company provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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