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Senior Customer Service Representative Jobs in Wisconsin

Oterra

Senior Customer Service Representative

Sturtevant, WI · On-site

$18.75 - $25.75/hr

General Summary The Senior Customer Service Representative serves as a key customer advocate and subject matter expert within the Customer Service team. This role is dedicated to supporting Oterra ...

Wells

Sr Customer Service Rep

Fond Du Lac, WI · On-site

$19 - $26/hr

Respond to customer service issues such as order status, pricing, product availability, returns, credits, and any other customer concerns or problems. * Assist with new product rollouts by providing ...

Wells

Sr Customer Service Rep

North Fond Du Lac, WI · On-site

$19 - $26/hr

Respond to customer service issues such as order status, pricing, product availability, returns, credits, and any other customer concerns or problems. * Assist with new product rollouts by providing ...

IEWC

Customer Service Representative

New Berlin, WI · On-site

$15.75 - $21.25/hr

Customer Service Representative (CSR) The Customer Service Representative (CSR) is responsible for providing best in class support for IEWC customers. Reporting to the Customer Service Team Lead ...

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Senior Customer Service Representative information

See Wisconsin salary details

$12

$23

$35

How much do senior customer service representative jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for senior customer service representative in Wisconsin is $23.29, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.72 per hour, depending on experience, location, and employer.

What is a senior customer service representative?

Senior Customer Service Representatives are experienced professionals who handle complex customer inquiries, resolve issues, and provide guidance to both customers and junior staff. They often act as a bridge between customers and management, ensuring high-quality service and customer satisfaction. Their responsibilities may also include training new employees, handling escalated complaints, and implementing service improvement strategies.

What are the key skills and qualifications needed to thrive as a senior customer service representative?

To thrive as a Senior Customer Service Representative, you need strong problem-solving abilities, in-depth product knowledge, and several years of customer service experience, often supported by a relevant diploma or degree. Familiarity with CRM software, call center systems, and ticketing platforms is typically required. Excellent communication, patience, and leadership skills help you resolve complex issues and mentor junior staff. These skills are essential to ensure high-quality customer interactions, efficient issue resolution, and ongoing team improvement.

How does a senior customer service representative typically collaborate with other departments to resolve complex customer issues?

Senior Customer Service Representatives often act as a bridge between customers and other departments such as technical support, billing, or product management. When handling complex or escalated cases, they coordinate with these teams to gather detailed information or implement solutions, ensuring that customer concerns are addressed thoroughly and efficiently. Effective communication and a proactive approach are key, as seniors not only relay information but also advocate for the customer’s needs within the organization. This cross-functional collaboration helps maintain high customer satisfaction and streamlines problem resolution.

Is a senior customer service representative an entry-level job?

A senior customer service representative is typically not an entry-level position; it usually requires several years of experience in customer service, strong communication skills, and familiarity with customer management tools. This role often involves handling complex issues and mentoring junior staff, reflecting a higher level of responsibility.

What is the difference between Senior Customer Service Representative vs Customer Service Associate?

AspectSenior Customer Service RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; experience in customer service; sometimes certifications in communication or CRM softwareHigh school diploma or equivalent; entry-level customer service experience
Work EnvironmentCall centers, retail, corporate offices; handling complex customer issuesRetail stores, call centers, front desk; basic customer interactions
Employer & Industry UsageRetail, telecommunications, finance, healthcareRetail, hospitality, retail banking, telecom

The Senior Customer Service Representative typically handles more complex issues, requires more experience, and may have additional certifications. Customer Service Associates focus on basic customer interactions. The senior role often involves mentoring and problem-solving, while the associate role emphasizes routine service tasks.

What are the most commonly searched types of Customer Service Representative jobs in Wisconsin?

The most popular types of Customer Service Representative jobs in Wisconsin are:

What are popular job titles related to Senior Customer Service Representative jobs in Wisconsin?

For Senior Customer Service Representative jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Senior Customer Service Representative jobs in Wisconsin look for?

The top searched job categories for Senior Customer Service Representative jobs in Wisconsin are:

What cities in Wisconsin are hiring for Senior Customer Service Representative jobs?

Cities in Wisconsin with the most Senior Customer Service Representative job openings:

What are popular job titles related to Senior Customer Service Representative jobs in WI?

For Senior Customer Service Representative jobs in WI, the most frequently searched job titles are:

Senior Customer Service Representative jobs near you
Infographic showing various Senior Customer Service Representative job openings in Wisconsin as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $48,443 per year, or $23.3 per hour.

Senior Customer Service Representative

Schneider

Green Bay, WI • On-site

$18.75 - $25.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Schneider National rating

7.7

Company rating: 7.7 out of 10

Based on 102 frontline employees who took The Breakroom Quiz

107th of 364 rated logistics

Job description

Senior Customer Service Representative
Work model:On-Site
Location:Green Bay, WI, USA
Shift:First shift
Job level:Individual Contributor
Schedule:Full time; Monday - Friday 7:00 a.m. - 4:00 p.m.
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Job overview:

Schneider is seeking a Senior Customer Service Representative in Green Bay. The Senior Customer Service Rep will process and monitor customer orders, manage relationships, coordinate freight solicitation, and negotiate market rates.

Responsibilities:

  • Monitor customer freight and proactively identify potential issues to improve efficiency.
  • Recommend adjustments as freight volumes fluctuate.
  • Use reports, dashboards, and technology to analyze service issues and trends to determine solutions.
  • Collaborate with leaders, teams, and customers.
  • Maintain and develop customer relationships.

Skills and qualifications:

  • Have a high school diploma or GED.
  • 1 to 2 years of customer service experience preferred.
  • Ability to manage multiple priorities.

  • Strong written and oral communication skills.

Pay and benefits:

  • Medical, dental and vision insurance.
  • Company-paid life insurance.
  • 401(k) savings plan with company match.
  • Paid time off and paid holidays.
  • Results-based incentive pay program where you can earn above and beyond your base pay.
  • Tuition reimbursement.
  • See full list of customer service benefits.

Schneider's inclusive culture

Our history has taught us that treating everyone with dignity and respect is vital to our ongoing success. We embrace and seek out diversity that is inclusive of thought, race, ethnicity, national origin, sex, gender, gender expression, age, religion, sexual orientation, ability, medical condition, veteran or military status, experience and background. This diversity and openness ensures all associates have equal access to opportunities and resources to contribute fully to the organization's success, and it fuels innovation, improves strategic thinking and cultivates leadership. Any applicant may request a reasonable accommodation to complete a job application, pre-employment testing, or job interview or to otherwise participate in the hiring process consistent with the Americans with Disabilities Act (ADA) by contacting their Recruiter, Human Resources Business Partner, and/or Human Resources Leave Administration.

Job ID: 262003

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