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Senior Customer Service Representative Jobs in Racine, WI

PPC Flex

Senior Customer Service Specialist

Oak Creek, WI · On-site

$22 - $30/hr

What You'll Be Doing As a Senior Customer Service Specialist , you'll play a critical role in delivering a best‑in‑class customer experience from order entry to final delivery. Customer ...

IEWC

Customer Service Representative

New Berlin, WI · On-site

$15.75 - $21.25/hr

The Customer Service Representative (CSR) is responsible for providing best in class support for IEWC customers. Reporting to the Customer Service Team Lead, this role manages the day to day customer ...

QCHI

Customer Service Representative

West Allis, WI · On-site

$15/hr

The Customer Service Representative opportunity is a full time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity ...

IEWC US

Customer Service Representative

New Berlin, WI · On-site

$15.75 - $21.25/hr

The Customer Service Representative (CSR) is responsible for providing best in class support for IEWC customers. Reporting to the Customer Service Team Lead, this role manages the day to day customer ...

FastSigns

Customer Service Representative

Milwaukee, WI · On-site

$20 - $23/hr

Paid time off FASTSIGNS #300201 is hiring for a Customer Service Representative to join our team! Benefits/Perks: * Competitive Pay * Paid Vacation and Holidays * Performance Bonus * Ongoing Training ...

U-Haul

Customer Service Representative

Menomonee Falls, WI · On-site

$16 - $21.75/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Grayslake, IL · On-site

$15 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

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Senior Customer Service Representative information

See Racine, WI salary details

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How much do senior customer service representative jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for senior customer service representative in Racine, WI is $21.64, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $23.89 per hour, depending on experience, location, and employer.

What are Senior Customer Service Representatives?

Senior Customer Service Representatives are experienced professionals who handle complex customer inquiries, resolve issues, and provide guidance to both customers and junior staff. They often act as a bridge between customers and management, ensuring high-quality service and customer satisfaction. Their responsibilities may also include training new employees, handling escalated complaints, and implementing service improvement strategies.

What are the key skills and qualifications needed to thrive as a Senior Customer Service Representative, and why are they important?

To thrive as a Senior Customer Service Representative, you need strong problem-solving abilities, in-depth product knowledge, and several years of customer service experience, often supported by a relevant diploma or degree. Familiarity with CRM software, call center systems, and ticketing platforms is typically required. Excellent communication, patience, and leadership skills help you resolve complex issues and mentor junior staff. These skills are essential to ensure high-quality customer interactions, efficient issue resolution, and ongoing team improvement.

What jobs pay 4000 a week without a degree?

Senior Customer Service Representatives can earn around $4,000 per week through high-volume call centers, overtime, or commission-based incentives, especially in industries like technology or finance. Success in such roles often depends on experience, strong communication skills, and the ability to handle complex customer issues without requiring a college degree.

How does a Senior Customer Service Representative typically collaborate with other departments to resolve complex customer issues?

Senior Customer Service Representatives often act as a bridge between customers and other departments such as technical support, billing, or product management. When handling complex or escalated cases, they coordinate with these teams to gather detailed information or implement solutions, ensuring that customer concerns are addressed thoroughly and efficiently. Effective communication and a proactive approach are key, as seniors not only relay information but also advocate for the customer’s needs within the organization. This cross-functional collaboration helps maintain high customer satisfaction and streamlines problem resolution.

What is the role of a senior customer service representative?

A senior customer service representative handles complex customer inquiries, resolves issues efficiently, and provides guidance to less experienced team members. They often use customer relationship management (CRM) tools and may assist in training, quality assurance, and process improvements to enhance customer satisfaction.

What is a senior customer service representative?

A senior customer service representative is an experienced professional responsible for handling complex customer inquiries, resolving issues, and providing support to ensure customer satisfaction. They often mentor junior staff, use customer relationship management (CRM) tools, and may require strong communication and problem-solving skills. This role typically involves working in a fast-paced environment and may require prior customer service experience and relevant certifications.

What is the highest paying job in customer service?

Senior Customer Service Representatives with specialized skills, such as technical support or account management, can earn higher salaries, often supplemented by bonuses and commissions. In some cases, managerial or supervisory roles in customer service departments offer the highest pay within the field, especially in large organizations or industries like finance and technology.

What is the difference between Senior Customer Service Representative vs Customer Service Associate?

AspectSenior Customer Service RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; experience in customer service; sometimes certifications in communication or CRM softwareHigh school diploma or equivalent; entry-level customer service experience
Work EnvironmentCall centers, retail, corporate offices; handling complex customer issuesRetail stores, call centers, front desk; basic customer interactions
Employer & Industry UsageRetail, telecommunications, finance, healthcareRetail, hospitality, retail banking, telecom

The Senior Customer Service Representative typically handles more complex issues, requires more experience, and may have additional certifications. Customer Service Associates focus on basic customer interactions. The senior role often involves mentoring and problem-solving, while the associate role emphasizes routine service tasks.

What are the most commonly searched types of Customer Service Representative jobs in Racine, WI? The most popular types of Customer Service Representative jobs in Racine, WI are:
What are popular job titles related to Senior Customer Service Representative jobs in Racine, WI? For Senior Customer Service Representative jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching Senior Customer Service Representative jobs in Racine, WI look for? The top searched job categories for Senior Customer Service Representative jobs in Racine, WI are:
What cities near Racine, WI are hiring for Senior Customer Service Representative jobs? Cities near Racine, WI with the most Senior Customer Service Representative job openings:
Senior Customer Service Representative jobs near you
Infographic showing various Senior Customer Service Representative job openings in Racine, WI as of July 2026, with employment types broken down into 76% Full Time, 22% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $45,003 per year, or $21.6 per hour.
Senior Customer Service Representative

Senior Customer Service Representative

Charter Manufacturing Company, Inc.

Milwaukee, WI • On-site

$19 - $26/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Charter Manufacturing is a fourth-generation family-owned business where our will to grow drives us to do it better. Join the team and become part of our family!
Charter Wire is hiring a Senior Customer Service Representative!
POSITION PURPOSE/MISSION
Provide exceptional service to external customers by working with internal departments to ensure customer requirements are met via effective communication streams and accurate representation in all systems.
What you'll need:
  • Associate's Degree or Technical School Diploma or a combination of education and experience.
  • Three plus years' customer service experience.
  • Ability to organize and prioritize requests made from internal and external customers.
  • Ability to solve problems and make sound decisions
  • Excellent verbal and written communication skills.
  • Leadership skills demonstrated in a one-on-one, project, or team setting.
  • Demonstrated ability of setting and achieving individual and project team goals
  • Ability to handle multiple tasks and prioritize simultaneously in a fast-paced environment.
  • Strong analytical skills to gather data from multiple sources and report findings.
  • Strong interpersonal and relationship building skills with internal and external customers.
  • Proficient in the basic features of Microsoft Office products (Word, Excel).
  • Ability to initiate and lead continuous improvements of team/department processes
  • Willingness to travel as needed.

Preferred experience:
  • Bachelor's Degree in Sales/Marketing or a related degree.
  • Three plus years' related-industry experience in sales support or customer service.
  • Experience with ERP systems, preferably Oracle.
  • Experience in an organization with ISO/Quality System Requirements - Business specific, please update at time of posting.
  • Familiar with Continuous Improvement methodology (e.g. Six Sigma and Lean Manufacturing).
  • Ability to work effectively within a business with multiple manufacturing locations
  • Interest in leading or supervising others
  • Demonstrated ability to proactively follow-up quotes with the outside sales and the customer to earn new business
  • Proficient in the advanced features of Microsoft Office products.

What you'll do:
  • Proactively support the customer order process and maintain accurate information in an ERP system for quotations, inquiries, orders, pricing, lead-times, and daily outgoing shipments ensuring terms and conditions are followed.
  • Provide process training and guidance to other Customer Service Representatives.
  • Provide support in areas such as disposition of nonconforming material and offering alternative solutions to non-standard procedures.
  • Provide accurate order status and clear communication/expectations to customers on production dates.
  • Work closely with shipping to expedite orders to ensure on time delivery expectations are met while minimizing aged inventory.
  • Direct shipping management systems, including creation of pick lists, ASN's, invoices, and other shipping documents. Implement long-term enhancements that provide improvements to the shipment workload and ensure accuracy and sustainability of these processes.
  • Communicate directly with customers at the plant or business level regarding customer scheduling, purchasing and logistics.
  • Manage key customer accounts to stay involved with the order fulfillment process.
  • Develop strong working relationships and collaborate with internal and Field Sales, production planning, operations and other functional areas of the business to meet or exceed customer demands and requirements.
  • Represent the Voice of the Customer to ensure that their requirements are addressed including product specifications, quality objectives, on time delivery, training, etc.
  • Play an intermediary role between internal departments and the customer regarding technical requirements.
  • Resolve customer concerns, issue return-goods authorizations, and initiate credit memos.
  • Lead and/or support Continuous Improvement projects, training, and meeting customer service goals.
  • Communicate to Field Sales and management regarding any notable customer/market activity.
  • Monitor and report the department's key performance indicators.
  • Perform basic analytics for customer communication, including quoting, ordering, scheduling and shipping.

#LI-AF1
#LI-Hybrid
We offer comprehensive health, dental, and vision benefits, along with a 401(k) plan that includes employer matching and profit sharing. Additionally, we offer company-paid life insurance, disability coverage, and paid time off (PTO).

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