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Senior Customer Service Representative Jobs in Racine, WI

PPC Flex

Senior Customer Service Specialist

Oak Creek, WI · On-site

$22 - $30/hr

What You'll Be Doing As a Senior Customer Service Specialist , you'll play a critical role in delivering a best‑in‑class customer experience from order entry to final delivery. Customer ...

IEWC

Customer Service Representative

New Berlin, WI

$15.75 - $21.25/hr

Customer Service Representative Job Category: Sales Requisition Number: CUSTO001651 Posted: August 1, 2024 Full-Time Wisconsin New Berlin, WI 53151, USA Description The Customer Service ...

QCHI

Customer Service Representative

West Allis, WI

$15.50 - $21.25/hr

The Customer Service Representative opportunity is a full time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity ...

QCHI

Customer Service Representative

West Allis, WI · On-site

$15/hr

The Customer Service Representative opportunity is a full time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity ...

IEWC

Customer Service Representative

New Berlin, WI

$15.75 - $21.25/hr

The Customer Service Representative (CSR) is responsible for providing best in class support for IEWC customers. Reporting to the Customer Service Team Lead, this role manages the day to day customer ...

IEWC US

Customer Service Representative

New Berlin, WI

$15.75 - $21.25/hr

The Customer Service Representative (CSR) is responsible for providing best in class support for IEWC customers. Reporting to the Customer Service Team Lead, this role manages the day to day customer ...

IEWC US

Customer Service Representative

New Berlin, WI · On-site

$15.75 - $21.25/hr

The Customer Service Representative (CSR) is responsible for providing best in class support for IEWC customers. Reporting to the Customer Service Team Lead, this role manages the day to day customer ...

GRAFF

Customer Service Representative

Oak Creek, WI

$15.25 - $20.75/hr

We are currently seeking a talented Customer Service Representative to join our growing team and provide a high level of professional customer service. The successful candidate will have a minimum of ...

Guhring Inc

Customer Service Representative

Brookfield, WI

$15 - $20.50/hr

Title Customer Service Representative About the Organization Guhring is a world-class manufacturer of round shank cutting tools for the metalworking industry, also a provider of top-quality coating ...

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Senior Customer Service Representative information

See Racine, WI salary details

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How much do senior customer service representative jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for senior customer service representative in Racine, WI is $21.64, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $23.89 per hour, depending on experience, location, and employer.

What does a senior customer service rep do?

A senior customer service representative handles complex customer inquiries, resolves issues, and provides support to ensure customer satisfaction. They often mentor junior staff, use customer relationship management (CRM) tools, and may handle escalations or special cases. Strong communication skills and product knowledge are essential for this role.

What are Senior Customer Service Representatives?

Senior Customer Service Representatives are experienced professionals who handle complex customer inquiries, resolve issues, and provide guidance to both customers and junior staff. They often act as a bridge between customers and management, ensuring high-quality service and customer satisfaction. Their responsibilities may also include training new employees, handling escalated complaints, and implementing service improvement strategies.

What is the highest paid customer service job?

The highest paid customer service roles are often in managerial or specialized positions such as Customer Service Director or Customer Experience Executive, with salaries reaching six figures in large organizations. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.

Is CSR a good entry level position?

A Senior Customer Service Representative (CSR) is typically a higher-level role requiring experience and advanced skills, so it is not considered an entry-level position. Entry-level customer service roles usually involve basic communication and problem-solving, often serving as a starting point for those new to the field. Progression to senior roles generally requires demonstrated performance and industry knowledge.

What are the key skills and qualifications needed to thrive as a Senior Customer Service Representative, and why are they important?

To thrive as a Senior Customer Service Representative, you need strong problem-solving abilities, in-depth product knowledge, and several years of customer service experience, often supported by a relevant diploma or degree. Familiarity with CRM software, call center systems, and ticketing platforms is typically required. Excellent communication, patience, and leadership skills help you resolve complex issues and mentor junior staff. These skills are essential to ensure high-quality customer interactions, efficient issue resolution, and ongoing team improvement.

How does a Senior Customer Service Representative typically collaborate with other departments to resolve complex customer issues?

Senior Customer Service Representatives often act as a bridge between customers and other departments such as technical support, billing, or product management. When handling complex or escalated cases, they coordinate with these teams to gather detailed information or implement solutions, ensuring that customer concerns are addressed thoroughly and efficiently. Effective communication and a proactive approach are key, as seniors not only relay information but also advocate for the customer’s needs within the organization. This cross-functional collaboration helps maintain high customer satisfaction and streamlines problem resolution.

What is the role of a senior customer service representative?

A senior customer service representative handles complex customer inquiries, resolves issues efficiently, and provides guidance to less experienced team members. They often use customer relationship management (CRM) tools and may have responsibilities such as training staff, improving service processes, and ensuring customer satisfaction. Strong communication skills and product knowledge are essential for success in this role.

What is the difference between Senior Customer Service Representative vs Customer Service Associate?

AspectSenior Customer Service RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; experience in customer service; sometimes certifications in communication or CRM softwareHigh school diploma or equivalent; entry-level customer service experience
Work EnvironmentCall centers, retail, corporate offices; handling complex customer issuesRetail stores, call centers, front desk; basic customer interactions
Employer & Industry UsageRetail, telecommunications, finance, healthcareRetail, hospitality, retail banking, telecom

The Senior Customer Service Representative typically handles more complex issues, requires more experience, and may have additional certifications. Customer Service Associates focus on basic customer interactions. The senior role often involves mentoring and problem-solving, while the associate role emphasizes routine service tasks.

What are the most commonly searched types of Customer Service Representative jobs in Racine, WI? The most popular types of Customer Service Representative jobs in Racine, WI are:
What are popular job titles related to Senior Customer Service Representative jobs in Racine, WI? For Senior Customer Service Representative jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching Senior Customer Service Representative jobs in Racine, WI look for? The top searched job categories for Senior Customer Service Representative jobs in Racine, WI are:
What cities near Racine, WI are hiring for Senior Customer Service Representative jobs? Cities near Racine, WI with the most Senior Customer Service Representative job openings:
Senior Customer Service Representative jobs near you

Senior Customer Service Specialist

HFM PPC FLEXIBLE PACKAGING LLC

Oak Creek, WI

$18.25 - $25.25/hr

Other

Posted 20 days ago

Job description

Are you someone who thrives on solving problems, building strong customer relationships, and being the go-to expert others rely on? Do you love working in a fast-paced environment where no two days are the same? If so, we'd love to meet you!
We're looking for an energetic, customer-obsessed Senior Customer Service Specialist to support our Sales team and a portfolio of key customers-while also serving as a mentor and leader within our Customer Service team.
What You'll Be Doing
As a Senior Customer Service Specialist, you'll play a critical role in delivering a best-in-class customer experience from order entry to final delivery.
Customer Experience & Order Management

  • Own customer orders end-to-end, ensuring accuracy, pricing, lead times, and on-time delivery
  • Proactively review open orders and communicate changes before customers have to ask
  • Create shipping releases and manage expedited shipments when needed
  • Process returns, credits, samples, and pricing requests with speed and accuracy
  • Partner closely with Sales and cross-functional teams (Scheduling, Supply Chain, Production, Quality, Engineering, and more)
CRM & Process Excellence
  • Maintain customer data and contacts in Salesforce CRM
  • Capture customer insights, interactions, and trends to drive continuous improvement
  • Escalate and resolve system, process, or order issues-seeing them through to closure
  • Maintain strong product and process knowledge
Senior-Level Impact
In this leadership-focused role, you'll go beyond day-to-day service:
  • Lead customer meetings focused on open orders, inventory, and service performance
  • Create custom reports, spreadsheets, SOPs, and training materials
  • Assist Sales with onboarding new customers and managing high-level accounts
  • Lead or participate in special projects that improve customer service processes company-wide
What We're Looking For
  • Exceptional customer-facing communication and listening skills
  • Action-oriented, diplomatic, and comfortable working with urgency
  • Positive, patient, and team-focused attitude
  • Strong problem-solver who thrives on challenges
  • Ability to juggle multiple priorities in a fast-paced manufacturing environment

Apply today and help us deliver outstanding experiences-one customer at a time.

Apply