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Senior Customer Service Representative Jobs in Racine, WI

GUHRING INC

Customer Service Representative

Brookfield, WI

$15 - $20.50/hr

Customer Service Representative Join the Team at Guhring Inc. Are you someone who enjoys helping customers, solving problems, and keeping things organized in a fast-paced environment? Guhring Inc. is ...

Avolta

Customer Service Rep

Milwaukee, WI · On-site

$14.60/hr

Customer Service Rep Location: Milwaukee Airport F&B Advertised Compensation: $14.60 to Summary: The Customer Service Representative is responsible for providing customer assistance in stores by ...

Circle K

Customer Service Representative

Grayslake, IL · On-site

$15.50 - $21.25/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

U-Haul

Customer Service Representative

Menomonee Falls, WI · On-site

$16 - $21.75/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

Circle K

Customer Service Representative

Grayslake, IL · On-site

$15.50 - $21.25/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K

Customer Service Representative

Grayslake, IL · On-site

$15.50 - $21.25/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

U-Haul

Customer Service Representative

Menomonee Falls, WI · On-site

$16 - $21.75/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

FastSigns

Customer Service Representative

Milwaukee, WI · On-site

$20 - $23/hr

Paid time off FASTSIGNS #300201 is hiring for a Customer Service Representative to join our team! Benefits/Perks: * Competitive Pay * Paid Vacation and Holidays * Performance Bonus * Ongoing Training ...

U-Haul

Customer Service Representative

Wauwatosa, WI

$15.50 - $21.25/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

customer service representative

Milwaukee, WI · On-site

$15.75 - $21.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Milwaukee, WI · On-site

$15.75 - $21.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Milwaukee, WI · On-site

$15.75 - $21.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Grayslake, IL · On-site

$15 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

customer service representative

Milwaukee, WI · On-site

$15.75 - $21.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Grayslake, IL · On-site

$15 - $16/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

West Allis, WI · On-site

$15.50 - $21.25/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

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All JobsCustomer Service Representative JobsSenior Customer Service Representative JobsSenior Customer Service Representative Jobs in Racine, WI

Senior Customer Service Representative information

See Racine, WI salary details

$11

$21

$32

How much do senior customer service representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for senior customer service representative in Racine, WI is $21.64, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $23.89 per hour, depending on experience, location, and employer.

What is a senior customer service representative?

Senior Customer Service Representatives are experienced professionals who handle complex customer inquiries, resolve issues, and provide guidance to both customers and junior staff. They often act as a bridge between customers and management, ensuring high-quality service and customer satisfaction. Their responsibilities may also include training new employees, handling escalated complaints, and implementing service improvement strategies.

What are the key skills and qualifications needed to thrive as a senior customer service representative?

To thrive as a Senior Customer Service Representative, you need strong problem-solving abilities, in-depth product knowledge, and several years of customer service experience, often supported by a relevant diploma or degree. Familiarity with CRM software, call center systems, and ticketing platforms is typically required. Excellent communication, patience, and leadership skills help you resolve complex issues and mentor junior staff. These skills are essential to ensure high-quality customer interactions, efficient issue resolution, and ongoing team improvement.

How does a senior customer service representative typically collaborate with other departments to resolve complex customer issues?

Senior Customer Service Representatives often act as a bridge between customers and other departments such as technical support, billing, or product management. When handling complex or escalated cases, they coordinate with these teams to gather detailed information or implement solutions, ensuring that customer concerns are addressed thoroughly and efficiently. Effective communication and a proactive approach are key, as seniors not only relay information but also advocate for the customer’s needs within the organization. This cross-functional collaboration helps maintain high customer satisfaction and streamlines problem resolution.

Is a senior customer service representative an entry-level job?

A senior customer service representative is typically not an entry-level position; it usually requires several years of experience in customer service, strong communication skills, and familiarity with customer management tools. This role often involves handling complex issues and mentoring junior staff, reflecting a higher level of responsibility.

What is the difference between Senior Customer Service Representative vs Customer Service Associate?

AspectSenior Customer Service RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; experience in customer service; sometimes certifications in communication or CRM softwareHigh school diploma or equivalent; entry-level customer service experience
Work EnvironmentCall centers, retail, corporate offices; handling complex customer issuesRetail stores, call centers, front desk; basic customer interactions
Employer & Industry UsageRetail, telecommunications, finance, healthcareRetail, hospitality, retail banking, telecom

The Senior Customer Service Representative typically handles more complex issues, requires more experience, and may have additional certifications. Customer Service Associates focus on basic customer interactions. The senior role often involves mentoring and problem-solving, while the associate role emphasizes routine service tasks.

What are the most commonly searched types of Customer Service Representative jobs in Racine, WI? The most popular types of Customer Service Representative jobs in Racine, WI are:
What are popular job titles related to Senior Customer Service Representative jobs in Racine, WI? For Senior Customer Service Representative jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching Senior Customer Service Representative jobs in Racine, WI look for? The top searched job categories for Senior Customer Service Representative jobs in Racine, WI are:
What cities near Racine, WI are hiring for Senior Customer Service Representative jobs? Cities near Racine, WI with the most Senior Customer Service Representative job openings:
Senior Customer Service Representative jobs near you
Infographic showing various Senior Customer Service Representative job openings in Racine, WI as of August 2026, with employment types broken down into 90% Full Time, and 10% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $45,003 per year, or $21.6 per hour.

Customer Service Representative

L&M Corrugated Container Corporation

Pleasant Prairie, WI • On-site

$22 - $25/hr

Other

Retirement, PTO

Re-posted 29 days ago

Job description

Customer Service Representative
Monday-Friday | In-Office Position
Starting Pay between $22 - $25/hour
Build Relationships. Solve Problems. Make an Impact.
Are you someone who enjoys helping customers, building strong relationships, and working as part of a collaborative team? L&M Corrugated is looking for a Customer Service Representative to join our growing organization.
In this role, you'll serve as a key point of contact for our customers, helping manage orders, coordinate with internal teams, and ensure an exceptional customer experience from start to finish.
If you're looking for a stable career, a consistent Monday-Friday schedule, and opportunities to grow with a family-owned company, we'd love to hear from you
Why You’ll Love Working at L&M
✔ Attendance Bonus
✔ Profit Sharing Bonus
✔ Employee Referral Bonus
✔ Tuition Assistance
✔ Paid time off and holidays
✔ 401(k) with company match
✔ Advancement Opportunities
✔ Family-owned company with a team-oriented culture
What You'll Do
As a Customer Service Representative, you'll play an important role in supporting both our customers and internal teams by:
  • Manage customer accounts and orders from start to finish
  • Coordinate with Sales, Design, Scheduling, and Production teams
  • Process orders, changes, and customer requests accurately
  • Communicate order status and provide solutions to customer concerns
  • Build strong relationships with customers and serve as a trusted resource
  • Maintain accurate customer records and documentation
  • Support continuous improvement efforts and administrative projects as needed

What We're Looking For
  • Customer service, account management, administrative, or office experience preferred
  • Manufacturing, packaging, logistics, or distribution experience is a plus, but not required
  • Strong communication and relationship-building skills
  • Excellent organizational and multitasking abilities
  • Ability to work independently and as part of a team
  • Attention to detail and commitment to customer satisfaction
  • Proficiency with Microsoft Office and business software systems

Build a Career with L&M
At L&M Corrugated, we believe great employees deserve opportunities to grow. Through training, tuition assistance, and internal advancement opportunities, we're committed to helping our team members build rewarding, long-term careers.
We're looking for someone who enjoys helping customers, thrives in a team environment, and takes pride in delivering exceptional service.
Apply today and become part of the L&M Corrugated team!
EE Statement
L&M Corrugated Container Corporation is an equal opportunity employer.

Apply