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Senior Customer Service Representative Jobs in Racine, WI

Avolta

Customer Service Rep

Milwaukee, WI

$14.60/hr

Customer Service Rep Location: Milwaukee Airport F&B Advertised Compensation: $14.60 to Summary : The Customer Service Representative is responsible for performing a variety of duties, including ...

HMSHost

Customer Service Rep

Milwaukee, WI

$14.60/hr

Customer Service Rep Starting at $14.60 per hour With a career at HMSHost, you really benefit! We Offer: * Health, dental and vision insurance * Generous paid time off (vacation, flex or sick)

GUHRING INC

Customer Service Representative

Brookfield, WI

$15 - $20.50/hr

Customer Service Representative Join the Team at Guhring Inc. Are you someone who enjoys helping customers, solving problems, and keeping things organized in a fast-paced environment? Guhring Inc. is ...

Circle K

Customer Service Representative

Grayslake, IL

$15.50 - $21.25/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Service Representative

Grayslake, IL

$15.50 - $21.25/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Sila Services

CSR

New Berlin, WI · On-site

$20 - $25/hr

The Customer Service Representative will learn from and work in the New Berlin, WI office with the Dispatchers. The Customer Service Rep will handle the day-to-day interactions with the customers and ...

Sila Services

CSR

New Berlin, WI · On-site

$20 - $25/hr

The Customer Service Representative will learn from and work in the New Berlin, WI office with the Dispatchers. The Customer Service Rep will handle the day-to-day interactions with the customers and ...

U-Haul

Customer Service Representative

Wauwatosa, WI · On-site

$15.50 - $21.25/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Kenosha, WI · On-site

$15.50 - $21.25/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Grayslake, IL · On-site

$15 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Milwaukee, WI · On-site

$15.75 - $21.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

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Senior Customer Service Representative information

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How much do senior customer service representative jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for senior customer service representative in Racine, WI is $21.64, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $23.89 per hour, depending on experience, location, and employer.

What does a senior customer service rep do?

A senior customer service representative handles complex customer inquiries, resolves issues, and provides support to ensure customer satisfaction. They often mentor junior staff, use customer relationship management (CRM) tools, and may handle escalations or special cases. Strong communication skills and product knowledge are essential for this role.

What are Senior Customer Service Representatives?

Senior Customer Service Representatives are experienced professionals who handle complex customer inquiries, resolve issues, and provide guidance to both customers and junior staff. They often act as a bridge between customers and management, ensuring high-quality service and customer satisfaction. Their responsibilities may also include training new employees, handling escalated complaints, and implementing service improvement strategies.

What is the highest paid customer service job?

The highest paid customer service roles are often in managerial or specialized positions such as Customer Service Director or Customer Experience Executive, with salaries reaching six figures in large organizations. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.

Is CSR a good entry level position?

A Senior Customer Service Representative (CSR) is typically a higher-level role requiring experience and advanced skills, so it is not considered an entry-level position. Entry-level customer service roles usually involve basic communication and problem-solving, often serving as a starting point for those new to the field. Progression to senior roles generally requires demonstrated performance and industry knowledge.

What are the key skills and qualifications needed to thrive as a Senior Customer Service Representative, and why are they important?

To thrive as a Senior Customer Service Representative, you need strong problem-solving abilities, in-depth product knowledge, and several years of customer service experience, often supported by a relevant diploma or degree. Familiarity with CRM software, call center systems, and ticketing platforms is typically required. Excellent communication, patience, and leadership skills help you resolve complex issues and mentor junior staff. These skills are essential to ensure high-quality customer interactions, efficient issue resolution, and ongoing team improvement.

How does a Senior Customer Service Representative typically collaborate with other departments to resolve complex customer issues?

Senior Customer Service Representatives often act as a bridge between customers and other departments such as technical support, billing, or product management. When handling complex or escalated cases, they coordinate with these teams to gather detailed information or implement solutions, ensuring that customer concerns are addressed thoroughly and efficiently. Effective communication and a proactive approach are key, as seniors not only relay information but also advocate for the customer’s needs within the organization. This cross-functional collaboration helps maintain high customer satisfaction and streamlines problem resolution.

What is the role of a senior customer service representative?

A senior customer service representative handles complex customer inquiries, resolves issues efficiently, and provides guidance to less experienced team members. They often use customer relationship management (CRM) tools and may have responsibilities such as training staff, improving service processes, and ensuring customer satisfaction. Strong communication skills and product knowledge are essential for success in this role.

What is the difference between Senior Customer Service Representative vs Customer Service Associate?

AspectSenior Customer Service RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; experience in customer service; sometimes certifications in communication or CRM softwareHigh school diploma or equivalent; entry-level customer service experience
Work EnvironmentCall centers, retail, corporate offices; handling complex customer issuesRetail stores, call centers, front desk; basic customer interactions
Employer & Industry UsageRetail, telecommunications, finance, healthcareRetail, hospitality, retail banking, telecom

The Senior Customer Service Representative typically handles more complex issues, requires more experience, and may have additional certifications. Customer Service Associates focus on basic customer interactions. The senior role often involves mentoring and problem-solving, while the associate role emphasizes routine service tasks.

What are the most commonly searched types of Customer Service Representative jobs in Racine, WI? The most popular types of Customer Service Representative jobs in Racine, WI are:
What are popular job titles related to Senior Customer Service Representative jobs in Racine, WI? For Senior Customer Service Representative jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching Senior Customer Service Representative jobs in Racine, WI look for? The top searched job categories for Senior Customer Service Representative jobs in Racine, WI are:
What cities near Racine, WI are hiring for Senior Customer Service Representative jobs? Cities near Racine, WI with the most Senior Customer Service Representative job openings:
Senior Customer Service Representative jobs near you
Customer Service Rep

Customer Service Rep

Avolta

Milwaukee, WI

$14.60/hr

Other

Posted 22 days ago

Job description

Customer Service Rep

Location: Milwaukee Airport F&B Advertised Compensation: $14.60 to Summary : The Customer Service Representative is responsible for performing a variety of duties, including providing customer assistance in stores by completing sales transactions, assisting in the kitchen area, stocking the work area and keeping the work-space clean, assisting on the service line with food finishing and plating, and fostering a team work ethic. The CSR ensures consistent application of all company and local customer service policies and performs all other responsibilities as directed by the business or as assigned by management. This is a non-exempt position and typically reports to the Store Manager / Assistant Store Manager. Essential Functions: Provides customer support—greets customers/ takes food orders and handles customer inquiries regarding the menu; looks for opportunities to suggestive sell Works directly in the unit with other associates to ensure compliance with service and brand standards Transfers products and supplies from storage to work area and assists with specific food finishing job tasks prior to serving the item to customers This position is responsible for transaction processing on the MICROS POS units; the CSR receives cash or credit card payments and processes accordingly, and is responsible for compliance with Company cash-handling requirements Is aware of and makes sure that proper food handling procedures are followed throughout the life of the products being utilized; cleanliness of the work area is critical—safety protocols are followed as well as proper sanitizing procedures Minimum Qualifications, Knowledge, Skills, and Work Environment: Requires a High School diploma or general education development (GED) diploma Customer service and/or training experience preferred Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents Requires the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner Requires the ability to lift and/or push objects weighing up to 40lbs, in addition to being able to bend, twist, and stand in order to perform normal job functions Prior experience handling cash and credit transactions preferred Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates ("the Company"), is an equal opportunity employer. It is the Company's policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as "protected characteristics").

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About Avolta

Sourced by ZipRecruiter

Industry

Clean energy semiconductors manufacturing

Company size

201 - 500 Employees

Headquarters location

Orem, UT, US

Year founded

2015

Social media

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