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Senior Customer Service Representative Jobs in Delavan, WI

Adams, Inc.

Customer Service Representative

Elkhorn, WI · On-site

$18 - $22/hr

As a CSR, you will actively communicate via phone, email, and other devices with customers on a daily basis. Additionally, you will oversee the management of memberships, including renewals and ...

Kelly Services

Customer Service Representative

Elkhorn, WI · On-site

$16.50 - $22.50/hr

What You'll Do As a Customer Service Representative, you will help ensure customers receive excellent service and that orders are accurately processed and communicated throughout the organization.

Adams, Inc.

Customer Service Representative

Elkhorn, WI · On-site

$18 - $22/hr

As a CSR, you will actively communicate via phone, email, and other devices with customers on a daily basis. Additionally, you will oversee the management of memberships, including renewals and ...

Circle K

Customer Service Representative

Fox Lake, IL · On-site

$16 - $21.75/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

U-Haul

Customer Service Representative

Beloit, WI · On-site

$15/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Loves Park, IL · On-site

$15 - $18/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Loves Park, IL · On-site

$15 - $16/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Waukesha, WI · On-site

$16 - $21.75/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Spring Grove, IL · On-site

$15 - $18/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Janesville, WI · On-site

$15.75 - $21.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Janesville, WI · On-site

$15.75 - $21.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Waukesha, WI · On-site

$16 - $21.75/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Spring Grove, IL · On-site

$15 - $18/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

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All JobsCustomer Service Representative JobsSenior Customer Service Representative JobsSenior Customer Service Representative Jobs in Delavan, WI

Senior Customer Service Representative information

See Delavan, WI salary details

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How much do senior customer service representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for senior customer service representative in Delavan, WI is $20.59, according to ZipRecruiter salary data. Most workers in this role earn between $16.54 and $22.74 per hour, depending on experience, location, and employer.

What is a senior customer service representative?

Senior Customer Service Representatives are experienced professionals who handle complex customer inquiries, resolve issues, and provide guidance to both customers and junior staff. They often act as a bridge between customers and management, ensuring high-quality service and customer satisfaction. Their responsibilities may also include training new employees, handling escalated complaints, and implementing service improvement strategies.

What are the key skills and qualifications needed to thrive as a senior customer service representative?

To thrive as a Senior Customer Service Representative, you need strong problem-solving abilities, in-depth product knowledge, and several years of customer service experience, often supported by a relevant diploma or degree. Familiarity with CRM software, call center systems, and ticketing platforms is typically required. Excellent communication, patience, and leadership skills help you resolve complex issues and mentor junior staff. These skills are essential to ensure high-quality customer interactions, efficient issue resolution, and ongoing team improvement.

How does a senior customer service representative typically collaborate with other departments to resolve complex customer issues?

Senior Customer Service Representatives often act as a bridge between customers and other departments such as technical support, billing, or product management. When handling complex or escalated cases, they coordinate with these teams to gather detailed information or implement solutions, ensuring that customer concerns are addressed thoroughly and efficiently. Effective communication and a proactive approach are key, as seniors not only relay information but also advocate for the customer’s needs within the organization. This cross-functional collaboration helps maintain high customer satisfaction and streamlines problem resolution.

What is the difference between Senior Customer Service Representative vs Customer Service Associate?

AspectSenior Customer Service RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; experience in customer service; sometimes certifications in communication or CRM softwareHigh school diploma or equivalent; entry-level customer service experience
Work EnvironmentCall centers, retail, corporate offices; handling complex customer issuesRetail stores, call centers, front desk; basic customer interactions
Employer & Industry UsageRetail, telecommunications, finance, healthcareRetail, hospitality, retail banking, telecom

The Senior Customer Service Representative typically handles more complex issues, requires more experience, and may have additional certifications. Customer Service Associates focus on basic customer interactions. The senior role often involves mentoring and problem-solving, while the associate role emphasizes routine service tasks.

Is a senior customer service representative an entry-level job?

A senior customer service representative is not an entry-level position; it typically requires several years of experience in customer service, strong communication skills, and familiarity with customer management tools. This role involves handling complex customer issues and may include mentoring junior staff.

What are the most commonly searched types of Customer Service Representative jobs in Delavan, WI?

The most popular types of Customer Service Representative jobs in Delavan, WI are:

What are popular job titles related to Senior Customer Service Representative jobs in Delavan, WI?

For Senior Customer Service Representative jobs in Delavan, WI, the most frequently searched job titles are:

What job categories do people searching Senior Customer Service Representative jobs in Delavan, WI look for?

The top searched job categories for Senior Customer Service Representative jobs in Delavan, WI are:

What cities near Delavan, WI are hiring for Senior Customer Service Representative jobs?

Cities near Delavan, WI with the most Senior Customer Service Representative job openings:

Senior Customer Service Representative jobs near you

Customer Service Representative

All World Machinery Supply Inc

Roscoe, IL • On-site

$20 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description

Join All World Machinery as a Full-Time Customer Service Representative in Roscoe, Illinois, and immerse yourself in a vibrant workplace that values innovation and dependability. This onsite position offers a unique opportunity to engage directly with customers, fostering relationships while solving their machinery-related challenges. You will be part of a supportive and professional team that thrives on high performance and forward-thinking strategies. The competitive pay ranges from $20 to $22 per hour, reflecting your skills and dedication.

Experience the excitement of contributing to a customer-focused environment where your voice matters and your efforts lead to tangible results. You will be offered great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, and Paid Time Off. Step into a role where you can grow and make an impact while enjoying the flexibility of a relaxed yet efficient work culture. Apply today to be a part of an exceptional team.

All World Machinery: What drives us

All World is your one-stop shop solutions provider for aftermarket machine tool spare parts, services, repairs, and custom-engineered applications. Our mission is to empower today's manufacturing customer with solutions that fit their personalized needs and budget. Our growth-oriented company operates on six primary values to create maximum results in the workplace: support, transparency, respect, innovation, dependability, and efficiency.

Day to day as a Customer Service Representative

All World Machinery is seeking a motivated Customer Service Representative to join our dynamic team. In this crucial role, you will manage day-to-day quoting and order processing for specific customer types, ensuring that our customer service standards remain exceptional. Your ability to build and nurture relationships will be key to maintaining high levels of customer satisfaction. We are looking for a driven individual who is eager to develop their skills within a supportive environment and contribute to the growth of our company. Collaboration is at the heart of our culture; you will work closely with fellow team members and connect with other departments, fostering a team-oriented atmosphere that values innovation and efficiency.

Embrace this opportunity to make a meaningful impact in a company that is committed to your professional growth.

Does this sound like you?

To excel as a Customer Service Representative at All World Machinery, candidates must possess a blend of technical and soft skills. Exceptional verbal and written communication abilities are essential for effectively handling incoming calls, emails, and service inquiries, ensuring that customer needs are met with relevant solutions. Proficiency in processing quotes and sales orders in a timely manner is crucial, as is the capacity to establish and maintain strong relationships with customers through in-person sales calls and collaboration with outside sales representatives. Candidates should be proactive, seeking opportunities with both new and existing customers while meeting short- and long-term sales goals. Additionally, multitasking and effective time management are vital for managing various tasks simultaneously.

An Associate's degree is preferred, along with prior inside sales or customer service experience. While industry-specific certifications are not required, they are highly recommended to enhance your knowledge of our core products and improve customer support.

Join our team today!

If you think this part-time job is a fit for what you are looking for, applying is a snap - just follow the instructions on this page. Good luck!

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