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Senior Customer Service Representative Jobs in Rice Lake, WI

Rice Lake

Technical Customer Service Rep

Rice Lake, WI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

At RLWS, the Technical Customer Service Representative performs a variety of Inside Sales duties related to the technical application of our products. Responsibilities include responding to customer ...

Rice Lake

Customer Support Representative

Rice Lake, WI · On-site

$15.75 - $21.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

At RLWS, the Customer Support Representative provides a broad range of customer service and administrative support to both external customers and internal departments throughout the organization. A ...

Circle K Stores, Inc.

Team Member

Ladysmith, WI · On-site

$14.75 - $20.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K Stores, Inc.

Team Member

WI · On-site

$15.50 - $21.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K

Team Member

Ladysmith, WI · On-site

$14.75 - $20.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Rice Lake

Customer Service Technician

Rice Lake, WI · On-site

$17 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

At RLWS, the Customer Service Technician will courteously and professionally represent Rice Lake Weighing Systems by identifying the customer's needs, handling that need with a total understanding of ...

Wayne's Foods Plus

Cashier/Customer Service

Luck, WI · On-site

$11.50 - $15.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are looking for an individual who is strong in customer service and can represent the company while working in our front-end and customer service area. This candidate must enjoy interacting with ...

Dicks Fresh Market

Cashier/Customer Service

Luck, WI · On-site

$11.50 - $15.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are looking for an individual who is strong in customer service and can represent the company while working in our front-end and customer service area. This candidate must enjoy interacting with ...

Nilssen Group

Cashier/Customer Service

Luck, WI · On-site

$11.50 - $15.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are looking for an individual who is strong in customer service and can represent the company while working in our front-end and customer service area. This candidate must enjoy interacting with ...

Rice Lake

Customer Service Coordinator

Rice Lake, WI · On-site

$17.75 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

At RLWS, the National Service Customer Service Coordinator performs a variety of national service ... Courteously and professionally represents Rice Lake Weighing Systems while working to achieve both ...

Kwik Trip, Inc.

Customer- Food Service- Overnight

Ladysmith, WI · On-site

$14.50 - $20.30/hr

  • Medical

  • Retirement

  • PTO

Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

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Senior Customer Service Representative information

See Rice Lake, WI salary details

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How much do senior customer service representative jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for senior customer service representative in Rice Lake, WI is $22.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.22 and $25.10 per hour, depending on experience, location, and employer.

What is a senior customer service representative?

Senior Customer Service Representatives are experienced professionals who handle complex customer inquiries, resolve issues, and provide guidance to both customers and junior staff. They often act as a bridge between customers and management, ensuring high-quality service and customer satisfaction. Their responsibilities may also include training new employees, handling escalated complaints, and implementing service improvement strategies.

What are the key skills and qualifications needed to thrive as a senior customer service representative?

To thrive as a Senior Customer Service Representative, you need strong problem-solving abilities, in-depth product knowledge, and several years of customer service experience, often supported by a relevant diploma or degree. Familiarity with CRM software, call center systems, and ticketing platforms is typically required. Excellent communication, patience, and leadership skills help you resolve complex issues and mentor junior staff. These skills are essential to ensure high-quality customer interactions, efficient issue resolution, and ongoing team improvement.

How does a senior customer service representative typically collaborate with other departments to resolve complex customer issues?

Senior Customer Service Representatives often act as a bridge between customers and other departments such as technical support, billing, or product management. When handling complex or escalated cases, they coordinate with these teams to gather detailed information or implement solutions, ensuring that customer concerns are addressed thoroughly and efficiently. Effective communication and a proactive approach are key, as seniors not only relay information but also advocate for the customer’s needs within the organization. This cross-functional collaboration helps maintain high customer satisfaction and streamlines problem resolution.

What is the difference between Senior Customer Service Representative vs Customer Service Associate?

AspectSenior Customer Service RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; experience in customer service; sometimes certifications in communication or CRM softwareHigh school diploma or equivalent; entry-level customer service experience
Work EnvironmentCall centers, retail, corporate offices; handling complex customer issuesRetail stores, call centers, front desk; basic customer interactions
Employer & Industry UsageRetail, telecommunications, finance, healthcareRetail, hospitality, retail banking, telecom

The Senior Customer Service Representative typically handles more complex issues, requires more experience, and may have additional certifications. Customer Service Associates focus on basic customer interactions. The senior role often involves mentoring and problem-solving, while the associate role emphasizes routine service tasks.

Is a senior customer service representative an entry-level job?

A senior customer service representative is not an entry-level position; it typically requires several years of experience in customer service, strong communication skills, and familiarity with customer management tools. This role involves handling complex customer issues and may include mentoring junior staff.

What are the most commonly searched types of Customer Service Representative jobs in Rice Lake, WI?

The most popular types of Customer Service Representative jobs in Rice Lake, WI are:

What cities near Rice Lake, WI are hiring for Senior Customer Service Representative jobs?

Cities near Rice Lake, WI with the most Senior Customer Service Representative job openings:

Senior Customer Service Representative jobs near you

Technical Customer Service Rep

Rice Lake

Rice Lake, WI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago

Job description

For 80 years Rice Lake Weighing Systems has been a successful, growth-oriented company known as a leader in the weighing industry and our community. Located in scenic northwestern Wisconsin just 90 miles from Minneapolis, RLWS offers big city careers in a small-town atmosphere. We are currently seeking a Technical Customer Service Representative to join our team!
At RLWS, the Technical Customer Service Representative performs a variety of Inside Sales duties related to the technical application of our products. Responsibilities include responding to customer inquiries regarding order status, price, delivery, and assisting them in any customer service situation. This position ensures all customer interactions are conducted in a professional and customer-friendly manner. Functions as a member of a team that provides combined effort to exceed customer expectations.
  • Qualified applicants will have at least an Associate's Degree in a Technical field or two (2) or more years of technical experience.
  • Two (2) or more years of customer service experience; experience in phone-based service setting is a plus.
  • High level of interpersonal skills: influencing, resolving conflict, and creative problem-solving skills
  • Must work well under pressure and maintain professionalism during demanding situations
  • Must be self-motivated, confident, highly dependable, and have solid follow- up skills
  • Excellent organizational skills and computer & keyboarding skills
  • Strong math skills to calculate figures and amounts such as discounts, percentages
  • Exceptional verbal and written communication
  • Ability to interact with other departments to gain access to necessary information and be able to multitask
  • Ability to respond to needs of customers in a timely and value-added manner
  • Professional telephone presence and ability to respond to customers in a timely and value-added manner
  • Valid Driver's License

RLWS is a successful, energetic, customer-driven organization that offers competitive wages, great working conditions, medical, dental, vision, flexible spending, disability, life, Paid-time Off (PTO), holidays, 401k, 401k matching and wellness benefit programs.
Rice Lake Weighing Systems is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.
Rice Lake Weighing Systems is a Substance-Free Workplace and requires pre-employment and for-cause drug screens.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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